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"The front desk clerk was so nice and very helpful. Breakfast was good too. I would stay again"

"The staff were extremely helpful and showed amazing hospitality as soon as we walked through the door. Throughout the stay I noticed staff members cleaning and organizing the lounge area. Our room was clean and give us the peace of mind that we could relax after a long day of traveling."

"Our TV didn’t work because the last people in our room took the HDMI cable. Even though we knew how to fix it they never got us a new cable. There was one particular front desk receptionist in the evening, her name was Juanita I think? She was extremely rude. She always had an attitude or acted “put out” if you needed to talk to her. At one point I went downstairs to ask her about the Amazon package I know had been delivered and she gave me an attitude, waved her arms around and said there’s nothing here the girl before me must’ve taken it. She didnt even look for it. The next day the manager walked in the back area and came back with the box. But please don’t think that all the staff is bad because everyone else was wonderful. At one point, our key cards stopped working. We went downstairs to ask about it. The girl with the attitude was there and re-swiped our cards. Another girl that was working the front desk and had just finished work offered to come up and make sure we could get in our room. I stayed downstairs in case the cards didn’t work. I was around the corner waiting & attitude girl started talking, smack about the other girl, and my son and I to the customers that were standing in the lobby. The other young lady helped us get in. I can’t remember her name, but she was very sweet and so is Stacie & the manager was nice. Unfortunately, I have 1 more complaint and that was the beds. I’ve never slept on a more uncomfortable bed in my entire life!"

"It said check in was till 12 but when I got there around like 9 I couldn’t check in get inside the building or nun so i didn’t go at all can I get ah refund for the 30$ I had to put down fa the room"

"Apartment was clean and felt like home. Thanks for the hospitality. "

"Always love staying at the Townsend hotel ! Excellent staff and superb rooms "