Verified
4/10 Poor
Claire
23 Nov 2023
Disliked: Staff & service
The property was located in the centre of all the restaurants and just a few minutes walk from the caves for the Christmas market which was a convenient location. The Hotel itself had a large restaurant. There is no lift and a very steep staircase to the rooms. Our room had a faulty lock so each time we tried to go out it took several minutes for the lock to catch. We did advise a member of staff but they did not do anything about it. The Television did not work and although a member of staff brought an additional remote control, we still struggled to find a channel, not the end of the world but would be nice to have something on in the background whilst getting ready. Room could of been cleaner, a lot of dust and dirt around the skirtings. The shower tray kept filling up and overflowing on to the bathroom floor. There was no shampoo supplied so bear in mind if just travelling light. The soap dispenser was located only in the shower so not convenient if just washing hands. Our room was located overlooking the restaurants and from about 5am the restaurants start setting up their outside seating areas for the day so extremely noisy as they drag tables, chairs and patio heaters along the concrete, so it’s not advisable to have a room at the front. We ate in the hotel restaurant and from about 9pm they start packing up the restaurant around you even when still eating, which is extremely rude and made us feel quite unwelcome. They also try and charge for tap water.
Claire
Stayed 2 nights in Nov 2023
