Search Hotels Near Maalaea Harbor, Wailuku

"Our recent experience at Hilton was extremely unpleasant and I'l preface it with that we were there during a Kona Low storm. There were high winds/flooding/power outages. It’s reasonable that the resort wouldn't be operating at peak performance. However, the lack of hospitality offered by the staff was comically bad. Given the power outage, the building’s stairwell, hallways, elevators, and rooms were obviously all dark. We asked the front desk if they had any flashlights, and were told they ran out. Our room had electronic blinds, which we put down to sleep the prior evening, and couldn’t open up given the lack of power, so our room was totally dark for the duration of our stay. The lobby had a backup generator, but it only provided overhead lights and the checkin computer, not any outlets or elevators. It was a scary time for the guests and the staff didn't offer any comforts (flashlights, coffee, snacks, etc.). Another annoying thing was that we continually got automated text messages asking us how we were enjoying the amenities. The pool, gym, activity center, etc. were all closed. When we would ask questions about when the power would get restored, the staff provided no help. On the day we were leaving to go to another resort, we asked for a late checkout. They said no, and instead offered us the option to extend our key cards to use the amenities, which were all closed. No offer from Hilton to refund the daily resort fee. No one to help bring bags down 4 flights."

"We love staying at sugar beach!vacasa took care of the arrangements.Janalyn who is locally with Vacasa was especially AWESOME!!!!With the storm that had gone through the week before,,,one of the condo buildings did not have elevator service(we were on booked for 5th floor).Janalyn took care of the situation and found availabilty for us in other building on 1st floor! We are senior citizens who would have been greatly challenged doing 5 flights daily! So much appreciate her!! She deserves to be recognized by management Thank You So Much Janalyn.We will definately use Vacasa again."

"I wouldn’t stay here unless it’s all you could afford and there is no other option. Room was dirty and bathroom drawers were falling apart. Long black hairs left in the shower. The bed was uncomfortable and cheap. The walls are paper thin and you can hear everything going on in the next room. I have never written a negative review but this felt necessary."

"Ocean view from patio. BBQ common area right on beach. Saw lots of whales from outdoor lounge area."

"We enjoyed our stay in this condo. The space was very clean, and the kitchen was well equipped—everything we needed was there. Both the bed and the sofa sleeper were comfortable. A few things to note for future guests: the unit does not have elevator access, so carrying heavier suitcases or groceries up the stairs can be a bit challenging. Also, while the hosts were consistent with sending out general emails, communication felt somewhat one-sided. After the first night they reached out to ask how things were, and we mentioned an issue with the shower head, but received a reply on the day we checked out. We also didn’t receive the check-out information the night before as expected, so I emailed to request it. The information arrived, but there was no acknowledgment of the missing check-out details or the unresolved shower issue. I also called and left a voicemail requesting a slightly later check-out time, but, again, did not receive a response. Overall, the condo itself was comfortable and well maintained, but clearer and more responsive communication from the hosts would have made the experience even better."