Greetings!Thank you for choosing BANKHOTEL and taking the time to leave such a valuable review for us. Please accept our apologies for any inconvenience you encountered during your stay with us. We are solving the problem with the air conditioning in the rooms to make your next stay at our hotel more comfortable. We look forward to seeing you at the BANKHOTEL!Olha Kapelista Acting Front Desk Manager

Greetings!Thank you for choosing BANKHOTEL and for taking the time to share your impressions of your stay, we are extremely pleased to receive such a warm review from you!See you at BANKHOTEL!Olha KapelistaSenior Administrator

Greetings, Dmytro!Thank you for choosing BANKHOTEL for your stay in Lviv.We were happy to have you as our guest. The hotel team will gladly see you again in Lviv, at BANKHOTEL.Kind regards,Margarita ZaharovaFront Desk Manager

Dear Marsha!Thank you so much for taking a moment to share your experience of staying at our hotel. Your words are the highest reward for the work of our team. We will certainly be glad to see you again! BANKHOTEL team is grateful for every day you spent with us. You motivate us to work on our service and surprise you even more. Thank you for that also.

Greetings, dear Iouri!Thank you for your feedback regarding your stay at our hotel. We are very grateful that you chose us among other hotels in Lviv and took the time to share your impressions.We will look forward to your return back to us in Lviv. Please take care and be safe!Kind regards,Margarita ZaharovaFront Desk Manager

Greetings, dear Tatiana!Thank you so much for choosing our hotel.We are very pleased that you left with good impressions of your staying. Our team is blessed to receive such good feedback, it is extremely valuable for us.It was a great pleasure for us to have you as guests of BANKHOTEL. We will be very happy to see you again!Be safe, see you soon.Kind regards,Margarita ZaharovaFront Desk Manager

Greetings, Ron!Thank you for choosing BANKHOTEL for your stay in Lviv.We were delighted to have you as our guest. The hotel team will gladly see you again in Lviv, at BANKHOTEL.Kind regards,Margarita ZaharovaFront Desk Manager

Dear guest! Thank you for choosing BANKHOTEL and for your review! We hope to meet you again in BANKHOTEL!

العزيزي Talal، شكرًا لاختيارك فندق BANKHOTEL ، وشكرًا على ملاحظاتك وتقديرك العالي ، هذا مهم جدًا بالنسبة لنا! يسعدنا أن تكون قد أعجبت بأفضل الانطباعات التي نعمل عليها ، والمشاعر الإيجابية لضيوفنا هي هدفنا. نتمنى أن نلتقي بك مرة أخرى ، سنكون سعداء للغاية. مع أطيب التحيات،

Hello dear Vladimir! Thank you for choosing BANKHOTEL and for the higher point on this service. BANKHOTEL team wish you all the best and hope to meet you again in nearest future.

Hello dear Abraham! Thank you for choosing BANKHOTEL and for your lovely comments regarding facilities and cleanliness, level of service and hotel in general. Your words mean a lot to BANKHOTEL and keep them to stay motivated. Hope to meet you again in BANKHOTEL.

Hello dear Nilgun! Thank you for choosing BANKHOTEL and your highest point on this service and review in general regarding your recent stay. We will take into consideration all your comments about our hotel and we hope to meet you again in BANKHOTEL and make your impression even more positive without any "exceptions". BANKHOTEL team is sending you greetings from LVIV.

Hello dear Mona! Thank you for choosing BANKHOTEL! We are so happy for your review and for such nice words about our team and service. Hope to meet you again in BANKHOTEL!

Hello dear Tetyana! Thank you for choosing BANKHOTEL! We are really happy that you have stayed satisfied with our service, cuisine, and hotel in general! We will share your review with Karina and Margarita, they will be really cheerful for such nice words! BANKHOTEL team invites you to visit our hotel again!

Hello dear Igor! Thank you for choosing BANKHOTEL! We are so happy for sharing such a nice review with our team! Hope to see you again in BANKHOTEL

Hello dear Mr. Paul! Thank you for choosing BANKHOTEL and for such a detailed review/ We have read word to word your feedback and we will take into account all your comments. We really hope it will help all other guests who plan on visiting our hotel. On behalf of our whole team, once again, we want to apologize for the situation that you have faced during your stay regarding the Covid testings, we understand how much stress it can cost when you receive a positive result on Covid and what the consequences of this information may be. We really care about our guests and we do as much as possible on providing a perfect level of service and those tests are part of our service, just to make our guest`s stay more comfortable and easier. I will try to explain to you step by step your concern and the whole situation, the same information I`ve been sharing with you in our emails, but I hope it will remove some part of the negativity in this review. 1) Our hotel has a partnership agreement with Unilab, one of the biggest companies that consist network of laboratories in Western Ukraine and Kyiv. Unilab is working based on the certificate number 200012579 (provides medical services in the meaning given in Art. 3 of the Law of Ukraine "Fundamentals of the legislation of Ukraine on health care" from 19.11.1992) and in accordance with the license to conduct business in medical practice AG № 597497 from 09.02.2012. (the same info you can find on the official website of Unilab and on Google) and we totally trust our partner that`s why we have started our relations in the field of PCR and Antigen testings; 2) We don't charge more than the price of Unilab laboratory 1500 UAH per test and an extra 300 UAH for nurse coming to the hotel. I have sent you screenshots from the official website that confirms it; 3) Unilab is testing customers with high-quality reagents for PCR studies on SARS-CoV-2 (Covid-19), which detects all strains of viruses (COVCITO) and еhese tests are highly sensitive and cover a wide range of SARS-CoV-2, in the same time antigen tests, are not that sensitive as PCR tests; 4) We distribute all the results of our guests as soon as possible and once we received a positive test from Unilab for the first time, the administrator has contacted the laboratory to double-check this result just to confirm the positive result. We have shared this info on 14/08 around 16:00, after this Front desk team has tried their best to provide all necessary help and service, they organize other nurses coming (from another laboratory) and we shared results on 15/08 around 14:00 just to make everything as fast as possible as we understand how disturbed you were; 5) According to the recommendations and requirements of the Ministry of Health of Ukraine and hotel rules we were obliged to inform you that we cannot serve you in the restaurant (as it is a public place) but we offered you an option - free breakfast in the room and later on - free room service as we unde

Thank you for your review.

Hello dear mr. Abdullah! Thank you for choosing BANKHOTEL! We are happy that you are satisfied with our service and the hotel at all! We are happy if you will come again to visit BANKHOTEL

Hello dear Esa! Thank you for choosing BANKHOTEL! We are happy that you are satisfied with our service and your experience during your stay. Thanks for such a warm review and high appreciation, it was a pleasure to make your vacation unforgettable. We hope to see you again soon at the BANKHOTEL.

Dear guest, Thank you for choosing the BANKHOTEL, and thanks for your feedback and high appreciation, this is very important for us! We are pleased that you have been impressed with the best impressions that we are working on, and the positive emotions of our guests are our purpose. We hope to meet you again, we will be very glad.

Hello dear guest! Thank you for choosing BANKHOTEL. We are very happy that you enjoyed your stay at our hotel and are grateful for the high mark and cool feedback. We are pleased that you have shared with us, we hope that you will remain our Guest, please come! Thank you for staying with us, it was a pleasure to make your vacation unforgettable. With love and best wishes BANKHOTEL TEAM

Thank you for choosing BANKHOTEL

Dear Saleh! Thank you for choosing BANKHOTEL And such a lovely review!

Hello dear guest! Thank you for choosing BANKHOTEL and thank you for you review!

Hello dear Guest! Thank you for choosing BANKHOTEL and such a high review.

Hello dear Mathias! Thank you for choosing BANKHOTEL! We are really sorry that we haven`t met your expectations regarding breakfast. We hope that one day you will come back and we change your mind about our service and breakfast.

Hello dear ANDREW! Thank you for choosing BANKHOTEL and taking your time for leaving your review and sharing your experience with the Expedia readers. We're delighted that you enjoyed your stay with us and that our front desk, restaurant, concierge, house cleaning, and location were perfect for you to explore the city. We look forward to welcoming you back again soon at BANHOTEL!

Dear Maurice! Thank you for choosing BANKHOTEL! We are very pleased that you have become a guest of our hotel! We are glad that we could make a good impression on you. Thank you for such a warm review and high evaluation, it was nice to make your vacation unforgettable. We will definitely take into account your recommendations about housekeeping staff. We hope to see you again at BANKHOTEL.

Thank you for choosing BANKHOTEL and your review. Hope to see you again soon.

Thank you for choosing BANKHOTEL and your review. Hope to see you again soon.

Hello, dear James! Thank you for choosing BANKHOTEL once again! And thank you for comparing us to your home, as we try to create the most comfortable atmosphere and we are pleased to hear that we have succeeded. Our staff is very grateful for the highest evaluation of the service and the hotel as a whole. We hope to see you again soon. Bless you.

Dear Mr./Mrs.! Thank you for choosing BANKOTEL! Hope to see you again.

Dear Mr./Mrs.! Thank you so much for choosing to make Rixos BANKHOTEL your home during your travel time! I am so happy to know that you enjoyed your time with us. Thank you very much for the wonderful feedback regarding our team, it really means the world to us! We truly appreciate you taking the time to post this fantastic review and our entire team will be looking forward to your next visit.

Dear Ann! Thank you for staying with BANKHOTEL and thanks for your review, it is important for us as we work hard to make everything for your comfort and best impressions. Hope to see you again in our hotel.

Dear Mr. Or Ms. Thank you for your stay in BANKHOTEL and your great review. We are looking forward to see you again in our hotel. Best regards, Yaroslav Front Office Manager

Dear Mr Volodymyr! Thank you for staying with BANKHOTEL and thanks for your review, it is important for us as we work hard to make everything for your comfort and best impressions. Hope to see you again in our hotel. Best regards, Yaroslav Front Office Manager .

Hello, dear Roman! Thank you for choosing BANKHOTEL and thank you for your feedback about the recent stay in our hotel. We are happy to hear from you that you relaxed in our hotel and enjoyed our breakfast in the SAFE restaurant, Best regards Yaroslav Husyar Front Desk Manager

Hello, dear Mr. William! Thank you for choosing BANKHOTEL! We appreciate your feedback and hope to see you again soon to make your next visit even more pleasant. Greetings from the front desk team!!

Hello, dear Mr. Mike! Thank you for choosing BANKHOTEL and thank you for taking the time to share your impressions of your recent stay at our hotel here on Expedia. We are so pleased with your warm words about our place, your comments about service, sauna, and quality of breakfast are so important for our work. Our team will be happy, if You come to BANKHOTEL and be our guest again, we always glad to make your stay unforgettable!

Hello, dear Mr. Todd! Thank you for choosing BANKHOTEL and we want to thank you for such a good review. We appreciate your comfort and satisfaction so we are grateful for the time that you have spent on writing this review here on Expedia. It is the highest mark for us when you can score us with your best comment about our hotel and services. Thank you for the advice, we will think about breakfasts and make changes. We care about your comfort, wishes and we do everything to satisfy our guests. We wish you a great day and hope, that you will come to visit us one more time.