Deluxe Apartment, 2 Bedrooms | Balcony
Check availability

Reviews of The Queen Luxury Apartments - Villa Carlotta

4 out of 5
The Queen Luxury Apartments - Villa Carlotta
54 Avenue De La Liberte, Luxembourg City

Reviews

7.8

Good

Rating 10 - Excellent. 13 out of 27 reviews" "
Rating 8 - Good. 5 out of 27 reviews" "
Rating 6 - Okay. 2 out of 27 reviews" "
Rating 4 - Poor. 5 out of 27 reviews" "
Rating 2 - Terrible. 2 out of 27 reviews" "

8.8/10

Cleanliness

7.2/10

Staff & service

10/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Sara

Liked: Cleanliness, amenities, property conditions & facilities
The property contacts were super helpful and kind!
Stayed 1 night in Apr 2024

10/10 Excellent

Emma

Stayed 3 nights in Dec 2023
Response from The Queen Luxury Apartments on 26 Jan 2024
Thank you very much, we are glad you enjoyed your stay with us, and we look forward to hosting you again.

10/10 Excellent

Richard

Liked: Cleanliness, property conditions & facilities
Very nice apartment and very convenient for the excellent tram system. Don’t be put off by the entrance area
Stayed 2 nights in Nov 2023
Response from The Queen Luxury Apartments on 26 Jan 2024
Thank you very much, we are glad you enjoyed your stay with us, and we look forward to hosting you again.

4/10 Poor

Alain, montreal

Liked: Staff & service
,small and no AC in any of the rooms the location was good
Stayed 1 night in Jul 2018

4/10 Poor

Amy

Liked: Cleanliness, staff & service, property conditions & facilities
Very noisy all night long. The apartment across the hall had loud music blasting until early morning hours. People coming and going from the same apartment. Loud voices, banging doors and smoking in the hallway. The front room of our place smelled from smoke. We woke up early and checked out 5 hours prior to our plan. Anxious to leave noise and smell.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dirty Apartment and a Very Rude Manager
This was a very disappointing experience. We are a family of four and we stayed there for three nights. First of all this is not even a hotel so there is no reception or anything it is just a normal apartment. Took me a while to find it of course since there is no reception and then had to wait for 30 mins for someone to come and give me the keys. After that they contacted me again saying that I didn't pay for my stay and that my credit card is not working. I said if that is the case then I will fix it but it was strange cause I had already received an SMS from my bank saying that the amount was charged to my card. I spoke to a woman called Sophia who was extremely rude and didn't try to help at all. After this it turned out that it was a mistake from their part and they didn't even try to apologize. Apartment was dirty and located in a dodgy street with construction work everywhere. I wouldn't recommend it at all at least until they get better management

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice, spacious, clean, comfortable
Nice area. Good for walking. Not a lot of parking nearby.

8/10 Good

Jonathan, Dillon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A very nice apartment

8/10 Good

wendy, australia

Liked: Cleanliness, property conditions & facilities, room comfort
Only 2 blocks from the train station
Very easy to get to and locate. Very comfortable 2 bed apartment on one level. Very secure and safe. Owner doesn't speak a lot of English and isn't particularly welcoming or friendly but it was a great space in a great location. Very quiet and very comfortable

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Great apartment, right by bus links into the old city, but also only a 10/15 min walk in anyway. But also right by a shopping street, Rue de la Gare and the train station. Contacting the agent on the day was easy and hassle free. Apartment itself was a very high standard, I had the 2 bed with terrace, very spacious, every room was a great size and a high level of cleanliness. I had no problems with hot water in the shower or street noise as I had read on other reviews. And plenty of English channels on the TV for me when I was having my morning coffee. My only point would be a bit more info in a welcome pack, I didn't know what to do with the rubbish bags as there didn't seem to be anywhere on the street to dispose of them, and didn't know if we had to separate recycling. maybe we were supposed to leave them in the apartment but I felt bad for leaving them there.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice apartment for a family
The apartment is great, very modern and well furnished. Check-in process was simple opposed to some similar properties we used before (just need to call 30 min prior).

10/10 Excellent

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Not convenience
Is not a hotel and has to wait for more than 15mins at the high street to pick the apartment keys .

10/10 Excellent

Maurice, Wiesbaden, Germany

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
hospitality
The gentleman in charge of the apartment was very patient and hospitable. The apartment was clean spacious and accessible. I will definitely stay there again.

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort

10/10 Excellent

Hassan

Liked: Cleanliness, property conditions & facilities
Perfekt
Stayed 1 night in Jul 2023
Response from The Queen Luxury Apartments on 13 Sept 2023
Thanks for choosing us.come back to visit us!The Queen Luxury Apartments

10/10 Excellent

Pierre

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sehr zu empfehlen
150 m vom Bahnhof entfernt. Perfekt für mich!

10/10 Excellent

Natascha, Waldviertel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staying abroad like at home
I was in Luxembourg on a business trip for the FTTH Conference 2016 and had my family with me (incl. 2 small children). Appartment was fully suitable for a family stay and was ideal located to access public transport at the main train station for getting to the conference venue. We had our private car with us as well as my family made trips around Luxembourg during my working time - the only difficult thing was finding a parking place around the appartment and not possible at all during daytime due to shortime parking zones. Paid parking zones were of course available, but rather expensive. Naturally this is of course comparable to other city centres :-)

2/10 Terrible

Giselle, Veracruz, Mexico

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
A mi opinión un timo
2 dias antes recibi un correo del hotel cancelando la reservación indicándome que me comunicara con EXPEDIA empresa con la que yo no tuve nada que ver ya que íntegramente realice la reserva con Hoteles.com Me comunique a Hoteles.com en 2 ocasiones tratando de llamadas de muy larga duración (mas de 20 min cada una) y el la que nunca al parecer pudieron contactar adecuadamente al hotel y como en el sistema de Hoteles.com aparecía mi reserva aun vigente decidí presentarme al hotel a mi llegada a Luxemburgo. Tal y como señalan intente con anticipación contactar al responsable que entrega la llave del cuarto y nunca jamas contestaron dicho teléfono a pesar de múltiples llamadas durante mas de 5 horas. Me presente a la ubicación y es básicamente una puerta a un conjunto de deptos (es decir no es un hotel con Lobby si no un domicilio de varios depto. donde 9 de ellos son este "hotel". El cubo de la escalera extremadamente sucio y no me fue posible tener contacto con nadie, la zona de la cd. también de las menos "agradables", por lo que opte por irme a otro hotel a cuadras de ahí.

4/10 Poor

Verified traveller

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The management for the apartment is not good. To do check-in, you need to find the proper people to give you the key. This proper people can't be reached by either the email or phone number they provided. It took me 4 hours just to get check-in.

4/10 Poor

Verified traveller

Disliked: Staff & service, room comfort

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Our stay in Luxembourg
We enjoyed the stay at the property. Centrally located. Good service staff. Good facilities.

4/10 Poor

Lau, Ringsted

Liked: Cleanliness
Disliked: Staff & service, room comfort
Not recommended
Nice apartment, but very noisy. From 7 in the morning til 5 in the afternoon we had constant drilling and pounding. A couple of nights we were awoken by loud noises in the building at 1:30 AM. They say that Luxembourg has no bad areas, except the one this hotel is located in (Gare). The room comes with a bathtub, but once its filled 1/3, the water goes ice cold. That also means that you can grab about 1.5 showers before the water gets cold. I called the manager to have this fixed on day 2, but no response.

10/10 Excellent

Brigitte, Hilden

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
rundum zufrieden
Das Appartement liegt an einer stark befahrenen Hauptverkehrsstraße Nähe Hauptbahnhof. Bei geschlossenen Fenstern stört der Lärm jedoch nicht. Das Haus ist nicht attraktiv. Das schöne Appartement macht diese Nachteile aber durchaus wett. Wir hatten einen angenehmen Aufenthalt in den gut eingerichteten, gut ausgestatteten, gut geschnittenen großen Räumen. Sehr empfehlenswert.

6/10 Okay

Paul, Shanghai

老公寓
网站提供的电话是错的！因为没想到是老公寓当成酒店房间出租，所以找了很久才找到！还需要打电话找人来开门，非常不方便。房间有个阳台比较舒服。清洁卫生条件一般，住两天也没人来清洁。下次不会去了。

10/10 Excellent

Dodo, stuttgart

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
super
sehr schön