Search Hotels Near Lux Row Distillers, Bardstown

"I understand this isn’t a five‑star hotel, but there are basic issues that could be fixed with minimal cost. For example: reattaching the baseboard, spraying for ants (I’ve already killed about five - some were in the bed), fixing the broken bathroom door handle, replacing the stained toilet seat, and addressing the musty, smoky odor. You can also hear every step from the guest above you — at least in our room. When I first contacted the manager at Best Western Louisville, he offered a refund. I later learned I had reached the wrong property — that hotel is about three miles from Best Western Louisville South, where my reservation actually was. Once I reached the correct location, the experience changed. I spoke with the General Manager of Best Western Louisville South. She acknowledged the hotel has an ongoing ant problem but refused to issue a refund. Instead, she suggested I sign up for rewards and she’d give points to stay at “another Best Western,” which I explained I would never do. Her approach was unprofessional, dismissive, and lacked accountability. She attempted to position herself as the victim and ended the call when she couldn’t manage the situation. This was unacceptable given the money I spent and the conditions I encountered. If tournaments hadn’t filled every hotel this weekend, I would have left immediately and paid to stay elsewhere. I will never return to this hotel — or any Best Western."

"Really clean,everything was good,I would stop there again."

"The breakfast was very good and the staff was excellent. We loved the pool area as well. Will definitely stay again."

"It was very clean and tidy, the price was very good for the quality."

"There was a urine odor and wet floor by A/C. The bed was a brick. There was a strobe light effect on a detector and could not sleep. To be a somewhat newer hotel in the area, it’s been abused and not maintained at all. One of the worst staying experiences we’ve ever had."

"The room was very stale smelling like a water leak. There was a used towel in the floor behind the too We couldn’t even stay the one night we booked. "

"Staff was very accommodating and super friendly. Rooms were clean and bed was very comfortable. Coffee machine was great! All types of coffee 24/7 . Nice area with indoor pickleball and corn hole. Nice bar and the bartender made great drinks. Hot breakfast eggs,sausage, waffles biscuits and gravy. Would highly recommend and would definitely revisit. "

"Beautiful accommodations "

"Very clean, would stay again. "