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"No one can communicate in English. On the last day of our stay the shower did not drain. View from the 13th floor was amazing."

"Excellent service. Proactively reached out prior to arrival to guide us to the parking lot and arranged a cosy and clean room for us upon arrival. Great location with convenience."

"perfect location，immediately beside a subway station, nice and quiet neighborhood. Unlimited bottled water supply, friendly staff and a good variety of western and local food for breakfast. "

"The helpful reception staff Ms Kuai Le went out of her way to help me book a Didi ride and ensured I got onto it. Thank you Ms Kuai Le!"

"Fantastic location to the train station. The area was close distance by taxi to shopping mall and eateries. It’s a short ride away to the grottoes. Staff were lovely and spoke some English. Rooms were clean and comfortable. Breakfast had a lovely variety with flavours of the East and West. "

"Great hotel. Great location. New, clean with quite spacious rooms. One thing I did not like: someone smoked in neighbour room and smoke smell came through the ventilation to my room. Because I am not a smoker it was unpleasant. Otherwise, all good."

"Cloud 9 hotel is a newly built hotel in the heart of luoyang nanda street which is the largest night market in the city. The place is cozy blend with modern and historical architecture which makes this place very enjoyable to stay with. The lady at the front desk Amy speaks English which is a great plus as Luoyang is a smaller city in comparison. The rooms, washroom, amenities are all great and clean. Everything included from towels to slippers even toothbrush. Really nothing to complain. Amazing stay and highly recommended."

"About the best hotel we’ve stayed in. Only blemishes were no English speaking TV channel and having a room next to a noisy construction site "