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"Never had breakfast at the hotel as there were lots of places open"

"Each room comes with 2 ceiling fans plus an AC. Sufficient to keep the room cooling. However, facilities can be better. For instance shower head and bidget are abit worn out. I would give 5 stars for the customer service and will definitely patronise the hotel again if I am visiting Penang. "

"Upon arriving at the hotel, the first impression was very positive. The property is beautiful, well-presented, and the staff were welcoming. Check-in was smooth and efficient with no issues at all. The room itself was well-appointed, clean, and comfortable—exactly what you would expect from a hotel at this level. Unfortunately, this is where things began to go wrong. That evening, I discovered there was no hot water. I contacted the front desk, and to their credit, they responded quickly and sent an engineer within a short time. I was told the issue had been resolved after about 30 minutes. However, the next morning, the hot water was once again not working. When I called down, I was informed that no engineer was available at that time. I was then offered a room change, despite the fact that I was checking out within four hours—so it wasn’t a practical solution. As a result, I had to take another cold shower. To make matters worse, while I was in the shower, the engineer arrived and repeatedly knocked on my door, despite me having already declined further assistance. Shortly after, my room phone also began ringing. It was frustrating to be interrupted while dealing with an issue that should have been properly resolved the night before. The front desk staff clearly tried to help and were polite throughout, but the failure ultimately came down to the engineering side not fixing the problem correctly the first time. At this price point and standard of hotel, when something"

"We had a very pleasant stay at this historical hotel."

"Great staff and property"

"The AC was out when I arrived and did not come back on until the middle of the night. Went to bed hot and woke up a few hours later freezing. No compensation was offered for this inconvenience"

"Great location, clean rooms, well-maintained premises. Most importantly, observant and proactive staff. From front desk to security staff, everyone we met was friendly and helpful. Highly recommend!"

"The pool wasn’t open, otherwise it’s a beautiful hotel right in the centre of the old town."

"After checking in, we headed to our room. The hallways are dark and have an ironing board and iron placed against one wall that the entire floor is expected to use. The hallways and room smelled like mothballs triggering the wife's allergies. She became short of breath. The office showed us a different room on another floor. Same issue. We forfeited the money and went around the corner to the Granite Hotel. 100 times better."