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Reviews of Sole Luna Hotel

4 out of 5
Sole Luna Hotel
Rruga Plazhit, Lukovë

Reviews

8.0

Very good

Rating 10 - Excellent. 7 out of 12 reviews" "
Rating 8 - Good. 1 out of 12 reviews" "
Rating 6 - Okay. 1 out of 12 reviews" "
Rating 4 - Poor. 2 out of 12 reviews" "
Rating 2 - Terrible. 1 out of 12 reviews" "

9.2/10

Cleanliness

7.4/10

Staff & service

9.0/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Erion

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed for a few days and enjoyed the place more each day. The staff at the restaurant inside the hotel was very kind and helpful. The hotel is very well built and they have spared no expense to get the best materials. The food is delicious and abundant. Breakfast is included and it is very generous and very high quality food. If you could think of it, they had it. The wood fire pizza was very good. We look forward to returning to Sole Luna in Borsh, Albania again. Shumë faleminderit!
Stayed 4 nights in Aug 2023
Response from Reservation Team on 15 Aug 2023
Dear Guest Thank you for your kind review. We really appreciate your feedback. Wishing you all the best! Kind regards.

6/10 Okay

Liridona

Travelled with family and small children, Travelled with partner, Travelled with group
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Overall experience was good. The receptionist staff and beach staff were great. Restaurant staff rude and poor service. It took 15 minutes for a beer. No napkins plates or silverware. One of the staff members on, two separate dining occasions, was annoyed at questions we had. Food was very expensive and not worth it. Breakfast was Ok but repeated buffet style. Rooms were perfect size and cleaning staff were wonderful. Beds were very very uncomfortable. It was like sleeping on wood planks. Beach bathrooms were very clean! I suggest using the market on the corner for water and drinks.
Stayed 6 nights in Jul 2023

10/10 Excellent

eileen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Sole Luna best property in the area. Beautiful, staff throughout wonderful. Beautiful beaches also
Stayed 3 nights in Jun 2023
Response from Staff on 18 Jun 2023
Dear Guest Thank you for your kind review. We really appreciate your feedback. Wishing you all the best! Kind regards.

10/10 Excellent

Rori

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place Amazing room and hotel Everything brand new and super luxurious Beautiful beach
Stayed 1 night in Aug 2022
Response from Staff on 22 Aug 2022
Thank you for your evaluation! We are really happy to know that you enjoy the stay with us! Looking forward to welcome you again!

4/10 Poor

sokol

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The property is very new, clean and very well put together. Marbles from floor to ceiling in the bathrooms, huge smart tv and great food. The service in the other hand is horrible… my family felt as we were prisoners rather than guests… my mother in law was not allowed to visit her 7-month old nephew in my room Because she was not staying in the hotel, but she was welcomed to see him in the hotel restaurant… embarrassing!! How can a self-acclaimed 4-star hotel does not allow food from its own restaurant in the room?!? How can that hotel not have room service?! You are suppose to be a holiday hotel, not business. I would never step foot in this hotel again. If I have to give a 10 will only be for the waiter, Artid, excellent person.
Stayed 8 nights in Jun 2022
Response from Staff on 18 Jul 2022
Dear Guest, Thank you for your evaluation! Our guest reviews are really important and makes us improve. We inform that there are inner hotel policies which do not allow other guests in the room and also the food. That's why we have a restaurant when you can enjoy the meal. Yet, we did an exception and allowed the soup for the baby to be delivered inside of the room. Looking forward to welcome you again!

10/10 Excellent

Rubin

Stayed 2 nights in Sep 2021
Response from Staff on 18 Jul 2022
Thank you for your evaluation! We are really happy to know that you enjoy the stay with us! Looking forward to welcome you again!

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
Completely overpriced. Unfriendly staff. Left a day early from the disappointment.
Stayed 5 nights in Jul 2021
Response from Hotel staff on 9 Aug 2021
This review is totally unfair and you know it very well.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2020
Response from Hotel Staff on 30 Sept 2020
Thank you for your evaluation! We are really happy to know that you enjoy the stay with us! Looking forward to welcome you again!

4/10 Poor

Fitim

Travelled with group
Disliked: Staff & service
Stayed 2 nights in Sep 2023

8/10 Good

Germán

Liked: Cleanliness, staff & service
Stayed 3 nights in Jul 2023

10/10 Excellent

Armand

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Très proche de la plage. Bien équipé. Plage magnifique.
Stayed 1 night in Sep 2022
Response from Reservation Staff on 23 Sept 2022
Dear Guest Thank you for your kind review. We really appreciate your feedback. Wishing you all the best! Kind regards.

10/10 Excellent

EMILE, WASSIGNY

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Simplement merveilleux.
Stayed 1 night in Sep 2022
Response from Staff on 10 Sept 2022
Dear Guest Thank you for your kind review. We really appreciate your feedback. Wishing you all the best! Kind regards.