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Reviews of Eurostars Gran Hotel Lugo

4 out of 5
Eurostars Gran Hotel Lugo
Avda. Ramón Ferreiro 21, Lugo, Lugo

Reviews

8.8

Excellent

Rating 10 - Excellent. 122 out of 232 reviews" "
Rating 8 - Good. 79 out of 232 reviews" "
Rating 6 - Okay. 17 out of 232 reviews" "
Rating 4 - Poor. 7 out of 232 reviews" "
Rating 2 - Terrible. 7 out of 232 reviews" "

9.2/10

Cleanliness

8.6/10

Staff & service

9.2/10

Amenities

8.6/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Migdaly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelent
Stayed 1 night in Jan 2024

10/10 Excellent

Migdaly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

8/10 Good

Alan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Soulless but comfortable
Stayed 1 night in Nov 2023

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
The hotel was nice a spacious, rooms where very good, with a fridge too, Carla on Front Desk was great, she speaks English very well and id very helpful.
Stayed 1 night in Nov 2023

10/10 Excellent

Richard

Stayed 1 night in Oct 2023

6/10 Okay

S

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Central, clean. spacious but rude staff, bad wifi
Wifi didn’t work in my room. I was told it was my fault/my devices. Not true. Someone else in the hotel admitted there were issues in part of my floor due to nearby antennas. They eventually offered a new room but not without a fight. Some reception staff (Leticia) were incredibly rude to us. The main hotel manager was polite and apologised. Other than that the hotel is centrally located, spacious and clean. Rooms are good value for money.
Stayed 3 nights in Sep 2023

10/10 Excellent

Adrian, miami beach

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023

10/10 Excellent

CECILIA MARIANA, JACKSON HEIGHTS

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was wonderful!
Stayed 4 nights in Aug 2023

10/10 Excellent

Sabrina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023

8/10 Good

Amy

Stayed 1 night in Jun 2023

10/10 Excellent

Daniele

Stayed 3 nights in Jun 2023

10/10 Excellent

Mariflor

Stayed 1 night in May 2023

10/10 Excellent

Wallace

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fabulous hotel - I love its proximity to the Walled Old Town as well as DL Bakery!
Stayed 2 nights in May 2023

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023

10/10 Excellent

Mohamed

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very good
Stayed 6 nights in Apr 2023

10/10 Excellent

Roberto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Agradable y cómodo
Servicio amable y agradable, con unas instalaciones limpias, muy buena decoración, y un gimnasio mejorable.
Stayed 2 nights in Dec 2022

10/10 Excellent

Arturo, Homestead

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and staff hospitable

10/10 Excellent

Michelle

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super NICE hotel.
Stayed 1 night in Oct 2022

2/10 Terrible

Veronica

Travelled with family
Disliked: Staff & service
I haven’t been able to check in, I’m standing in the reception for
Stayed 1 night in Oct 2022

10/10 Excellent

Leila Margarida, Richmond

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is in good location location. Very near to the entrance of the most important touristic region: the antique city inside the wall where there are the best restaurants and bars.
Stayed 1 night in Oct 2022

10/10 Excellent

Bob

Stayed 5 nights in Sep 2022

2/10 Terrible

mauricio

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Llegue a el hotel como a las 4:30pm. después de haber caminado casi 8 horas. Salí a Comer y cuando volví a descansar el AIRE ACONDICIONADO NO ENFRIABA. Trate todo pero no podía dormir del calor. Llame a recepción a la 1am porque no resistía el calor. Me trajeron un ventilador pero la noche fue terrible. Muy mala esperiencia, además parece que no les importa porque no me ofrecieron ni una botella de agua. Mala compañía no los volveré a utilizar y no los recomendare con nadie.
Stayed 1 night in Aug 2022

4/10 Poor

Augusto

Stayed 3 nights in Jul 2022

8/10 Good

Sue

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location. Hotel very nice with a great cafe. Staff extremely friendly & helpful.
Stayed 2 nights in Jun 2022

8/10 Good

Rene, Arlington

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Could not pay for breakfast in the restaurant had to go to reception. Sofa in room is very soiled and in need of deep cleaning.
Stayed 5 nights in May 2022

10/10 Excellent

CATALINA

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2022

6/10 Okay

Roberto

Liked: Cleanliness
Disliked: Staff & service
4 Stars by Spain Standards Only
This hotel is fine, really, but a little bit run down already. This was my third stay here in the last two years so I've seen how it has gotten just a little bit worse each time. It is mostly clean, mostly comfortable, mostly acceptable. But, some of the staff is a little bit rude, just enough to get away with it. Worst of all is the excessive noise made by housekeeping, all day, every day. It's a hotel, let your guests rest for a change! That being said, if you happen to need lodging in Lugo, you'd be hard pressed to find better accomodations.
Stayed 5 nights in Nov 2021

8/10 Good

FRANCISCO, Villanueva del Pardillo

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Good in general
Stayed 1 night in Nov 2021

8/10 Good

Javier

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2021

10/10 Excellent

Andy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff, comfortable bed, relaxed atmosphere. Only disappointment no coffee making facility in room.
Stayed 3 nights in Sep 2021

10/10 Excellent

Janet

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was easy to access and had paid parking underground. It was a short walk to the wall and the town center. Room was clean and had dispensers with shampoo, conditioner, shower gel and lotion. No other toiletries. Rooms were quiet from street traffic but you could hear your neighbors although it wasn’t too loud. Overall, a nice stay.
Stayed 1 night in Sep 2021

10/10 Excellent

JOSE

Stayed 2 nights in Sep 2021

6/10 Okay

Larry Bryan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2021

10/10 Excellent

sven

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very clean and nice hotel 10 min walk to center
Stayed 1 night in Dec 2020
Response from Dpto de reservas- Eurostars Gran Hotel Lugo on 5 Jan 2021
Muchas gracias por alojarse con nosotros Esperamos verle pronto Un cordial saludo

10/10 Excellent

Roberto

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value!
This is a fantastic hotel at a very good price! Friendly hotel staff made check-in quick and easy. Parking garage is available for an extra fee. The rooms are modern and very clean with comfortable beds. Breakfast was quite nice with a good variety of food choices. Will definitely stay in this hotel again in the future.
Stayed 1 night in Oct 2020
Response from Dpto de reservas- Eurostars Gran Hotel Lugo on 23 Nov 2020
¡Muchas gracias por alojarse con nosotros¡ Esperamos verle pronto

8/10 Good

Luiza

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2020

10/10 Excellent

Genee

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value for money
Eurostars are always good quality and good value for money. The beds were extremely comfortable. Street parking was available nearby and walking distance to everything.
Stayed 1 night in Jun 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay in Lugo
Very nice hotel in a great part of town. The staff was really nice and the room was great!
Stayed 5 nights in Dec 2019
Response from Eurostars Gran Hotel Lugo on 3 Feb 2020
¡Muchas gracias por alojarse con nosotros¡

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I would highly recommend
Overall, this was a very comfortable 2-night stay while I was on a project in Lugo. The staff is professional, helpful and friendly. The only downside was a slow WiFi service. Everything else would be 10/10. A great stay!
Stayed 2 nights in Oct 2019
Response from Eurostars Gran Hotel Lugo on 28 Oct 2019
Thank you for staying with us¡

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 8 nights in Sep 2019
Response from Eurostars Gran Hotel Lugo on 24 Oct 2019
Muchas gracias por alojarse con nosotros

8/10 Good

Verified traveller

Stayed 2 nights in Sep 2019
Response from Eurostars Gran Hotel Lugo on 3 Oct 2019
¡Muchas gracias por alojarse con nosotros y darnos su opinión¡

2/10 Terrible

ROSENDO J.

Disliked: Staff & service, property conditions & facilities
it should be rated a one star doing renovation noisy sometimes we cam e driving were told by reception that we could prk around buildind and they do have a parking garage location good but they could have told us thay had a garage when we came in
Stayed 2 nights in Apr 2019
Response from Gran Hotel Lugo on 30 Apr 2019
Dear Sir, We apologize for the inconvenience that may have caused the reforms that are taking place in the hotel and for this we ask our sincere apologies. We hope to see you at another time and that you can enjoy your stay at our hotel. Once again, please accept our most sincere apologies

4/10 Poor

Verified traveller

Travelled with partner
Liked: Cleanliness, amenities
Disliked: Staff & service, property conditions & facilities
Only heating available. Heating turned on in room and unable to be turned off. Was very hot amd uncomfortable. Poor lighting in garage. No lift to various levels in garage. Staff did not explain what floor guests could park on. Due to construction, reception sign small and difficult to find. Unfortunately for people who do not speak Spanish, it was difficult to communicate with staff.
Stayed 1 night in Apr 2019
Response from Gran Hotel Lugo on 19 Apr 2019
Dear Sir, We regret that your stay at the hotel has not been satisfactory. We are renovating our facilities and hope to solve the problems of access to our garage and air conditioning. We hope you accept our sincerest apologies

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Modern hotel near old town and bus station
The hotel lobby was being renovated, so access to the front desk was akward, through a side door and a dark hallway. Otherwise the room was spacious, clean and quiet with modern, minimal decor. I agree with other reviewers that the bathroom amenities are not 4-star and should be improved. The area is nondescript but convenient to both the old town and the bus station. Overall, good value for the price.
Stayed 1 night in Apr 2019
Response from Gran Hotel Lugo on 15 Apr 2019
THANK YOU FOR STAYING WITH US¡ WE HOPE TO SEE YOU SOON

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service
Central location. Comfortable beds. Hot shower privacy
Stayed 1 night in Mar 2019
Response from Gran Hotel Lugo on 30 Apr 2019
¡Muchas gracias por alojarse con nosotros¡ Esperamos verle pronto.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very central for the historic Roman city of Lugo - easy walk from this Hotel
Stayed 5 nights in Oct 2018
Response from Gran Hotel Lugo on 26 Oct 2018
Muchas gracias por alojarse con nosotros. Esperamos poder verle en próximas ocasiones

10/10 Excellent

KirkM

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great treat for a weary perrigrino
Great staff, super comfortable bed, AC, bath tub! Awesome breakfast buffet. What more can a weary perrigrino ask for?
Stayed 1 night in Sep 2018
Response from Gran Hotel Lugo on 27 Sept 2018
Muchas gracias por alojarse con nosotros. ¡ Buen camino¡

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to visit Leon from.
Nice, modern, clean, friendly staff
Stayed 1 night in Aug 2018
Response from Gran Hotel Lugo on 16 Aug 2018
Thank you very much for staying with us.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect location
Easy to access the walls and old town centre. Decorations rather 1970's
Stayed 1 night in Apr 2018

2/10 Terrible

Raymond

Liked: Cleanliness, staff & service, room comfort
Prominently located in an historic Galician city
Gran Hotel, Lugo - very close to the Roman walled city of Lugo and the Plaza Mayor/Catherdral area. We have stayed here before to visit family in the City. Staff are very helpful-especially with my poor speaking of Spanish. Large hotel - needs more people staying to give it a bit more 'buzz'; some people may find it too quiet.