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"In the room the carpet was filthy. The mattresses were too soft. The internet was poor. The downstairs area looked very uninviting, like it had been left to rot. It was dark and depressing. There was no nice common area to sit and relax in. The carpet on the way to the rooms looked like it hadn't been changed since the 1950s and was threadbare and dirty. The area near the landing toilets was old and smelled of sewage The whole place needs an absolutely thorough makeover."

"Told on arrival no food as they said working on kitchen, dining room not open or any room service. Hotel isn't that close to other places either. Not even snacks or sandwiches or hot drinks other than those in the room. They could have provided a temporary provision. Instead told get a takeaway delivered and even delivery drivers took a long time given location. This hotel should not be trading as a 3 star hotel without any catering or any food. Room was cold also as heating on a timer so had to get hotel to provide a fan heater. Only one pillow on beds too low. All together a poor stay, shame as hotel so. Much potential and character. "

"Everything was as it should be clean room friendly staff close to shops Only issue was breakfast They had a big group of a lacrosse team and staff one part of the brekfast area was reserved for the lacrosse team so seating was a issue We ended up seated in the bar erea due to no seats and was told other area was reserved for the team Cups had run out and was given take away cup instead And milk Was dissatisfaction with breakfast with a few people that could not find seating If there was not going to be enough seating for everyone then i think breakfast should be staggered so all guests can be seated "