Property grounds

Reviews of Hyatt Place Lubbock

3 out of 5
Hyatt Place Lubbock
2309 Mac Davis Ln, Lubbock, TX

Reviews

8.8

Excellent

Rating 10 - Excellent. 645 out of 1000 reviews" "
Rating 8 - Good. 207 out of 1000 reviews" "
Rating 6 - Okay. 77 out of 1000 reviews" "
Rating 4 - Poor. 38 out of 1000 reviews" "
Rating 2 - Terrible. 33 out of 1000 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Devan

Travelled with family
Liked: Amenities
Nice new and comfy
Stayed 1 night in May 2024
Response from Customer Service on 25 May 2024
Devan, thank you for highlighting the comfort and newness of Hyatt Place Lubbock. The team is thrilled to hear about your positive experience. We look forward to welcoming you back soon!

10/10 Excellent

Oscar

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Customer Service on 23 May 2024
Oscar, thank you for your fantastic rating! The team at Hyatt Place Lubbock is thrilled to see you had an excellent experience. We're looking forward to welcoming you back soon!

10/10 Excellent

Jason

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean, and larger than most comparable hotels. The staff was helpful and courteous.
Stayed 1 night in May 2024
Response from Customer Service on 15 May 2024
Jason, the Hyatt Place Lubbock team is delighted to hear that you enjoyed the spacious room and found our team members helpful and courteous. Your positive feedback means a lot to us. We're looking forward to welcoming you back on your next visit!

10/10 Excellent

VANNYA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love this plCe
Stayed 1 night in Apr 2024
Response from Customer Service on 14 May 2024
Vannya, we're thrilled that you had such a loving experience at Hyatt Place Lubbock. It's a joy to hear when our guests truly enjoy their stay. We hope to welcome you back in the future for another enjoyable visit.

6/10 Okay

Danielle

Travelled with family
Liked: Cleanliness, amenities
Front staff was not super friendly and did not want to clean rooms even when asked
Stayed 4 nights in May 2024
Response from Customer Service on 13 May 2024
Danielle, thank you for providing your feedback. It's disheartening to hear that you felt your experience with our team members was not as welcoming as it should have been. Also of note, we always aim to provide a well-kept environment for our guests and we are sorry if your request for cleaning wasn't addressed appropriately. We appreciate your comments and will use them to inspire improvements moving forward.

10/10 Excellent

Monica

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel, even on busy graduation weekend. Staff was super friendly and efficient, breakfast was great. Will for sure stay again if in the area.
Stayed 2 nights in May 2024
Response from Customer Service on 13 May 2024
Monica, thank you for your outstanding review! It's delightful to hear that you enjoyed your time at Hyatt Place Lubbock, particularly during such a buzzing event. It seems our team members' friendliness and efficiency paired with our tasty breakfast added positively to your experience. We're excited to have the opportunity to welcome you back should your travels bring you to our area again!

2/10 Terrible

Donald

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Was given handicap rooms and I am not handicapp and the beds were like cots
Stayed 1 night in May 2024
Response from Customer Service on 8 May 2024
Donald, it's regrettable to hear your recent visit didn't meet expectations. We're sorry you were not satisfied with the room assigned to you and that you found the sleeping arrangements not comfortable. It's important to us that every guest has a pleasant stay and we will address your concerns to ensure improvements in our service.

4/10 Poor

Megan

Travelled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
No iron, no tissues, not enough towels. Asked for items but they were out. Coffee bar equipment was broken. Breakfast food was not good.
Stayed 2 nights in May 2024
Response from Customer Service on 7 May 2024
Megan, we appreciate your feedback and the time you took to write it. It's unfortunate to hear about the issues you faced regarding room amenities and the breakfast experience. We're dedicated to constantly improving our facilities and services, hence, your comments will be taken into consideration. Please rest assured, each of our team members strive to provide the highest standard of service to ensure the comfort and satisfaction of our guests. We hope to have a chance to welcome you back to a much-improved experience.

6/10 Okay

Ryan

Liked: Cleanliness
Disliked: Staff & service
Stayed 2 nights in May 2024
Response from Customer Service on 7 May 2024
Ryan, thank you for taking the time to rate your recent stay. It appears that your experience didn't entirely meet your expectations. We hope to have the opportunity to provide a superior service on your next visit. Your satisfaction is important to us, and we hope to improve on every aspect of your stay in the future.

8/10 Good

Shelley

Business traveller
Great place generally. I've stayed many times. But this time seemed very low on staff and didn't seem to have food or Starbucks etc that they normally had. Had to eat out most of the time i was there.
Stayed 8 nights in Apr 2024
Response from Customer Service on 3 May 2024
Shelley, it's lovely to hear you have chosen Hyatt Place Lubbock multiple times for your stay. We appreciate you pointing out your latest experience with our dining provisions and the availability of our team members. We assure you we always strive to offer reliable services and amenities. We'll look into your feedback to ensure we maintain the standards you've come to expect from us. Looking forward to your return visit.

10/10 Excellent

Barbara

Business traveller, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 1 night in Feb 2024
Response from Customer Service on 1 May 2024
Barbara, it's great to hear you had a pleasant stay at Hyatt Place Lubbock. We appreciate your succinct yet positive comment. We eagerly await your return on your next trip to the area.

6/10 Okay

Michael, Austin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly staff, clean facility and convenient to Texas Tech. Bathroom has a shower curtain in lieu of a door separating it from the room…not very private. Low water pressure in the shower. Housekeeping cleans room upon request…we requested after leaving for the day and returned to find the room untouched. Requested again at the front desk, only to learn housekeeping had left for the day.
Stayed 2 nights in Apr 2024
Response from Customer Service on 30 Apr 2024
Michael, we're glad to hear that you appreciated our exceptionally clean facility and convenient location. It's disappointing to learn that certain aspects left you less impressed. Our goal is always complete guest satisfaction, and it's clear we fell short. Changes in privacy and water pressure in your bathroom are addressed to maintain guest comfort. Sorry for any miscommunication regarding room service. Our team members are given precise instructions to ensure that such cases do not repeat. Your feedback is crucial to making improvements. We hope for another chance to provide you a better stay.

10/10 Excellent

tina

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved our stay here! It was very clean and staff was great. Conveniently located near many eating establishments!
Stayed 2 nights in Apr 2024
Response from Customer Service on 30 Apr 2024
Tina, we're thrilled that you loved your stay at Hyatt Place Lubbock. It brings us joy to hear that our standard of cleanliness met your expectations, and that our team members provided excellent service. We're also pleased you found our location convenient, surrounded by numerous dining options. Looking forward to welcoming you back on your next visit.

10/10 Excellent

April

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place was great and very clean!! All of the staff were very welcoming!
Stayed 1 night in Apr 2024
Response from Customer Service on 27 Apr 2024
April, thank you for sharing your experience at the Hyatt Place Lubbock. We're delighted to hear you appreciated both the cleanliness of our facilities and the welcome from our team members. We can't wait to invite you back for another great visit soon!

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Customer Service on 25 Apr 2024
Mark, thank you for choosing Hyatt Place Lubbock and rating us so highly. We're glad you enjoyed your stay and we look forward to welcoming you back in the near future.

10/10 Excellent

James

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great; quick check-in and out, lobby really clean. Our room was clean except for the couch which was stained all over the arm rest.
Stayed 1 night in Apr 2024
Response from Customer Service on 22 Apr 2024
James, it's fantastic to hear that your experience at Hyatt Place Lubbock was largely positive, especially with regards to our swift check-in/check-out process and immaculate lobby. We do strive to uphold the highest standards of cleanliness so we're sorry to hear about the condition of the couch in your room and we take such feedback earnestly. We appreciate your review and look forward to serving you better on your next stay.

8/10 Good

Lorenzo

Travelled with family and small children
Liked: Cleanliness, staff & service
Very clean looking. Nice space in double room.
Stayed 1 night in Apr 2024
Response from Customer Service on 21 Apr 2024
Lorenzo, we are thrilled to hear you appreciated the immaculate condition and spaciousness of your double room at the Hyatt Place Lubbock. Your feedback is valuable to us. We hope to welcome you back soon for another pleasant stay.

8/10 Good

Tianqun

Stayed 1 night in Apr 2024
Response from Customer Service on 8 May 2024
Tianqun, thank you for choosing Hyatt Place Lubbock and for sharing your rating. We are thrilled to hear that you had an enjoyable experience. If there's anything more we can do to enhance your next stay, feel free to let us know. We look forward to welcoming you back on your next visit. Safe travels!

10/10 Excellent

Jaclyn

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms and facilities immaculate. Beds super comfortable. Great parking access and safe neighborhood. Friendly staff with quick check in process. Close/walkable to shopping, restaurants, and Texas Tech. Will stay here again the next time we’re in Lubbock.
Stayed 1 night in Apr 2024
Response from Customer Service on 12 Apr 2024
Jaclyn, thank you for sharing your experience at Hyatt Place Lubbock. We are thrilled to hear that you found our accommodations pristine and our beds ultra cozy. Our team members' efficient check-in process, the safety of our neighborhood and convenience of nearby attractions only add to our offering. We eagerly look forward to welcoming you back on your next visit to Lubbock.

8/10 Good

Rosemary

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Clean, safe property.
Stayed 2 nights in Mar 2024
Response from Customer Service on 11 Apr 2024
Rosemary, thank you for sharing your experience at the Hyatt Place Lubbock. We're heartened to know you appreciated our clean and secure environment. We would love to welcome you back for another pleasant stay.

10/10 Excellent

Mark, San Francisco

Liked: Cleanliness, staff & service, property conditions & facilities
Everything is fine.
Stayed 1 night in Apr 2024
Response from Customer Service on 10 Apr 2024
Mark, it's wonderful to hear that your stay at Hyatt Place Lubbock met your expectations. We thrive on this type of feedback. We hope to welcome you back soon.

10/10 Excellent

Andrea

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Pleasant stay, the property is clean and the amenities are great. Thank you!
Stayed 1 night in Apr 2024
Response from Customer Service on 8 Apr 2024
Andrea, the Hyatt Place Lubbock team appreciates your fantastic feedback. It's pleasing to know that our cleanliness and the amenities we offer contributed to a pleasant stay for you. We're thankful for your recognition and hope to host you again.

10/10 Excellent

Melissa

Stayed 2 nights in Apr 2024
Response from Customer Service on 28 Apr 2024
Thank you for the 5/5 rating, Melissa!It's excellent you enjoyed your time at Hyatt Place Lubbock so much and that we could exceed your expectations. That's what we like to see! We can't wait to share another fantastic experience with you soon.

8/10 Good

Dave

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Customer Service on 9 Apr 2024
Dave, it's great to see your four-star rating of Hyatt Place Lubbock! Your vote of confidence in us motivates us to keep ensuring our guests have a pleasant stay. We're looking forward to welcoming you back on your next visit.

10/10 Excellent

E

Stayed 2 nights in Apr 2024
Response from Customer Service on 27 Apr 2024
Thanks for the perfect rating!We aim to please and your praise lets us know we're doing our job! We look forward to sharing another amazing experience with you soon at Hyatt Place Lubbock.Have a wonderful day!

2/10 Terrible

norm

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Hyatt will be my last choice in the future
Stayed 3 nights in Mar 2024
Response from Customer Service on 7 Apr 2024
Norm, it's regrettable to hear your recent experience has not met your expectations. We truly value your patronage and we would appreciate another opportunity to serve you and demonstrate the high standard we usually uphold. Please do not allow this experience to dissuade you in the future.

8/10 Good

D

Stayed 1 night in Apr 2024
Response from Customer Service on 6 Apr 2024
D, thank you for choosing to stay at the Hyatt Place Lubbock and taking the time to rate your experience. It seems like you enjoyed your stay and we would be absolutely thrilled to have you back again in the future.

6/10 Okay

Madelynne

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean hotel with a friendly staff but there wasn’t hand soap in the bathroom when we got there and it took the shower awhile to heat up.
Stayed 1 night in Mar 2024
Response from Customer Service on 2 Apr 2024
Madelynne, it's good to hear that you appreciated our cleanliness and friendly team at Hyatt Place Lubbock. We regret to learn about the missing hand soap and the delay in the warming up of the shower in your room. We ensure you that we're taking measures to improve our service in this regard. We hope to see you back soon, to provide a better experience.

10/10 Excellent

James

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was the perfect location and reasonably priced!
Stayed 2 nights in Mar 2024
Response from Customer Service on 29 Mar 2024
James, thank you for sharing your satisfying experience at Hyatt Place Lubbock. We're thrilled the strategic location and competitive rates suited you perfectly. We hope your travels bring you back soon for another great stay!

10/10 Excellent

Brook

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
The pool is out of service--don't know why they can't send out an automated message notifying people that are staying . The room was not prepared for three people/towels, sheets. The staff are friendly-great location-clean. The stay served its purpose.
Stayed 1 night in Mar 2024
Response from Customer Service on 27 Mar 2024
Brook, thank you for your feedback. We're very pleased that Hyatt Place Lubbock's central location and our friendly team members met your expectations. We appreciate your observations about our pool's availability and preparation of your room, we aim to improve on these areas for the future. Pleased to know that your stay fulfilled its purpose and we hope to serve you again.

10/10 Excellent

Jaimie, RIchardson

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Customer Service on 25 Mar 2024
Jaimie, thank you for taking the time to rate Hyatt Place Lubbock. Your positive rating stands as a testament to our dedication to guest satisfaction. We hope to serve you again in the near future.

10/10 Excellent

Mirranda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Customer Service on 19 Mar 2024
Mirranda, it's wonderful to see your perfect score for your stay at Hyatt Place Lubbock! It demonstrates how much you enjoyed your time with us. We're thrilled to have exceeded your expectations and hope to see you again soon for another splendid experience. Safe travels!

10/10 Excellent

Alberto

Stayed 1 night in Mar 2024
Response from Customer Service on 4 Apr 2024
Thank you for this excellent rating, Alberto!We're always working hard to provide a high-quality experience for all of our guests so It's wonderful to hear that you had such an enjoyable stay at Hyatt Place Lubbock! We'd love to host you again someday for yet another unforgettable visit.

10/10 Excellent

DAVID

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A excellent hotel to stay at whether visiting family friends or hookers
Stayed 1 night in Mar 2024
Response from Customer Service on 15 Mar 2024
David, thank you for sharing your experience at Hyatt Place Lubbock. It's wonderful to hear that you describe our establishment as an excellent choice for any kind of trip. We strive to ensure all of our guests enjoy their stay. We're looking forward to welcoming you back on your next visit.

8/10 Good

Eleanor

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, modern decor, spacious room, breakfast was OK. Coffee really good. Bed was hard and had to ask for bath towels as there were none in the room when we arrived. Wouldn’t keep us from staying there again because it was pretty clean. It’s ok for one or two nights. Front desk was friendly and professional.
Stayed 1 night in Mar 2024
Response from Customer Service on 15 Mar 2024
Eleanor, thank you for sharing your experience at the Hyatt Place Lubbock. We're glad to hear that you appreciated our tidy, contemporary accommodations and enjoyed our breakfast and coffee. Your kind words regarding our front desk team's friendliness and professionalism are particularly appreciated. We're sorry to hear about your experience with the bed comfort and the initial lack of bath towels. Please rest assured that your notes have been shared with the relevant departments, and we'll strive to improve these aspects for future stays. We're delighted to know that you would consider staying with us again. We look forward to welcoming you back for a more completely satisfying experience.

10/10 Excellent

Nicholas

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel
Stayed 1 night in Mar 2024
Response from Customer Service on 15 Mar 2024
Nicholas, thank you for leaving a review. It's great to hear that you found Hyatt Place Lubbock to be lovely. We are pleased to be your chosen place of comfort and we look forward to welcoming you back during your next trip.

10/10 Excellent

Jasmine

Travelled with family
Liked: Staff & service
Bathroom shower was broken
Stayed 1 night in Mar 2024
Response from Customer Service on 14 Mar 2024
Jasmine, we're sorry to hear about the issue you encountered with the shower. Please know that our team members are always ready to assist and resolve any issues promptly. We appreciate your feedback as it helps us improve our service. Thank you for choosing our hotel for your stay.

6/10 Okay

jill, Houston

Travelled with family
Disliked: Staff & service
The lady who was handling the front desk, kitchen and bar area last night seemed put off that we wanted to order dinner. She said that she would have to make it herself and that could be awhile. We ended up leaving and getting food somewhere else.
Stayed 2 nights in Mar 2024
Response from Customer Service on 15 Mar 2024
Jill, thank you for sharing your dining experience. We understand that waiting for food can sometimes be inconvenient and we're sorry to hear that you felt the need to dine elsewhere. Our team members work diligently to ensure a smooth and efficient service, we regret if this was not your experience. We're committed to make improvements for a more enjoyable stay in the future.

10/10 Excellent

sara

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to get to and very convenient to drive to for a visit to Texas Tech. Walkable restaurants and a Walmart around the corner if you forgot anything. Staff was friendly. Room a good size and beds comfortable. Shower had dispensers for shampoo, conditioner and body wash.
Stayed 1 night in Mar 2024
Response from Customer Service on 15 Mar 2024
Sara, thank you for choosing Hyatt Place Lubbock during your recent visit to Texas Tech. We're thrilled you found our location ideal, with easily accessible restaurants and shopping near our hotel. We're also delighted that our team members and room amenities met your expectations and contributed to a comfortable stay. We look forward to welcoming you back the next time you're in town.

6/10 Okay

Sharmaine

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel itself was nice. The gents at the front desk were friendly and courteous. Nice snacks if you need a quick bite. Beds comfy and rooms, although a touch small have a nice little lounging couch and ample storage space. The visit started off great, however, around 12pm we experienced knocking at our door which turned out to be drunk college kids at the wrong room. Ok. It happens. Around 1am the EXTREMELY loud talking begins. The walls at this hotel are like paper, as are the doors, so my family got to relive our college years all night long (music, thumping which shook our room, and a thorough lesson on “how she likes it”) until they finally took a nap around 4am, then they were back at it again at 6am. We paid extra to be on a high floor to avoid noise, so that was terribly disappointing to have such a sleepless night. We debated calling front desk, but we could hear noise from all around, so we honestly weren’t sure who to call the front desk on. Hotel is great, as long as you aren’t a light to medium sleeper. My son who can and has slept through tornadoes was fine.
Stayed 1 night in Mar 2024
Response from Customer Service on 9 Mar 2024
Sharmaine, it's heartening to know you admired the Hyatt Place Lubbock's pleasant ambiance and relished the hospitality extended by our front desk team members. We're also glad you found our comfortable beds and convenient amenities to your satisfaction. That said, we regret to hear about the disturbances you encountered during your stay. Ensuring a peaceful and quiet environment for our guests' rest is of utmost importance to us. Your invaluable feedback will definitely help us as we determine ways to minimize inconveniences related to noise. Should anything like this occur in the future, please don't hesitate to reach out to our front desk. We hope to have the opportunity to serve you again in more serene circumstances.

8/10 Good

bryan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Convenient and fast. A little noisy but good. I will return.
Stayed 2 nights in Feb 2024
Response from Customer Service on 2 Mar 2024
Bryan, thank you for choosing to stay at Hyatt Place Lubbock! We're pleased to hear that our location and check-in process met your needs. We're aware that noise can impact comfort, and our team will take steps to ensure a more peaceful environment during your next stay. Your decision to return is appreciated and we're looking forward to welcoming you back soon.

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Customer Service on 1 Mar 2024
Jennifer, thank you for leaving us a 5 out of 5 rating! We look forward to seeing you again soon so we can share another exceptional experience with you at Hyatt Place Lubbock!

2/10 Terrible

Alicia, Midland

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Customer Service on 29 Feb 2024
Alicia, it seems your experience fell short of expectations. We're committed to offering enjoyable stays to all guests and regret we weren't able to in your case. Nonetheless, thank you for your feedback; it's invaluable. We look forward to having another chance to better serve you next time.

10/10 Excellent

S Matthew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Customer Service on 28 Feb 2024
S Matthew, thank you for your stellar rating of Hyatt Place Lubbock. We're thrilled to know you enjoyed your time with us and hope to see you again soon. Safe travels!

10/10 Excellent

Janet

Stayed 1 night in Feb 2024
Response from Customer Service on 28 Feb 2024
Janet, we're delighted to know your stay at Hyatt Place Lubbock exceeded your expectations. Your fantastic rating is very much appreciated. We anticipate the opportunity to welcome you back soon. Safe travels until then.

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Love this place. Great atmosphere!!
Stayed 1 night in Feb 2024
Response from Customer Service on 25 Feb 2024
Robert, thank you for your fantastic feedback about your experience at the Hyatt Place Lubbock. We're thrilled to hear you enjoyed our vibrant atmosphere! It's always a joy having you and we look forward to your next visit.

10/10 Excellent

Andrew

Stayed 1 night in Feb 2024
Response from Customer Service on 20 Mar 2024
Andrew, thank you for choosing Hyatt Place Lubbock. We're thrilled to know your stay was excellent. We look forward to welcoming you back on your next visit to Lubbock!

10/10 Excellent

Juan

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good breakfast and clean hotel
Stayed 2 nights in Feb 2024
Response from Customer Service on 20 Feb 2024
Juan, it's wonderful to hear that you enjoyed the breakfast and found the Hyatt Place Lubbock spotless. We appreciate your feedback and hope to welcome you back in the future.

10/10 Excellent

Emily

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was wonderful. Room was nice and clean and comfortable.
Stayed 2 nights in Feb 2024
Response from Customer Service on 18 Feb 2024
Emily, it brings us joy to learn that you had a satisfying experience at Hyatt Place Lubbock. Our team members take pride in maintaining a clean, cozy environment for all our guests. We're glad you enjoyed the comforts of your room. Thank you for sharing your wonderful experience with us, we look forward to welcoming you back soon.

6/10 Okay

Kevin

Travelled with partner
Liked: Staff & service
Bathroom needs a little work.
Stayed 2 nights in Feb 2024
Response from Customer Service on 18 Feb 2024
Kevin, it's regrettable to hear you experienced some issues with your bathroom. We constantly strive to provide the necessary improvements to our guest accommodations. Your feedback is valuable and we appreciate your stay with us.