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Reviews of La Quinta Inn & Suites by Wyndham Lubbock West Medical Centr

2.5 out of 5
La Quinta Inn & Suites by Wyndham Lubbock West Medical Centr
4115 Marsha Sharp Freeway, Lubbock, TX

Reviews

7.4

Good

Rating 10 - Excellent. 400 out of 1013 reviews" "
Rating 8 - Good. 228 out of 1013 reviews" "
Rating 6 - Okay. 142 out of 1013 reviews" "
Rating 4 - Poor. 138 out of 1013 reviews" "
Rating 2 - Terrible. 105 out of 1013 reviews" "

7.4/10

Cleanliness

8.2/10

Staff & service

7.2/10

Amenities

7.2/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Sylvia

Travelled with family and small children, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience, will stay there again, very satisfied well done 👍
Stayed 2 nights in May 2024

8/10 Good

Bryan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was exceptionally nice
Stayed 2 nights in May 2024

8/10 Good

Kathy

Travelled with family and small children
Liked: Cleanliness, staff & service
Disliked: Amenities
.
Stayed 1 night in May 2024

10/10 Excellent

Kenneth Smith

Liked: Staff & service, property conditions & facilities
It was great
Stayed 1 night in May 2024

6/10 Okay

Arthur A

Liked: Cleanliness, staff & service, property conditions & facilities
Our room was not ready at 330pm, they reassigns a new room on the first floor, good. Next day breakfast eggs and sausage cold askedfor the microwave “ sorry sir we don’t have one” coffee was hot…
Stayed 1 night in May 2024
Response from LQ Management on 24 May 2024
Your feedback of your recent stay is greatly appreciated. We are definitely disappointed to hear that you were unhappy with the breakfast served at our property. However, your response will go a long way toward improving breakfast for your next and future guests' stays. We offer you our sincerest apologies and are hopeful that you allow us another opportunity to welcome you as a guest upon your next visit to the area

10/10 Excellent

Penny

Liked: Cleanliness, amenities, property conditions & facilities
My stay was wonderful. I was driving from northwestern New Mexico to southeastern Texas with my kitty - a long drive - and spent the night about half way. The room was beautiful and comfortable, but the thing that impressed me the most was the helpfulness and hospitality of the staff. The young man who checked me in was so nice. This morning, I took my bag down to my car. When I returned to my room, I could not find my cat. I looked everywhere and called for him, but he didn’t answer. Finally, I went to the front desk. DeMonica was on duty and she was so kind and helpful. She knew immediately what had happened and helped me find my cat. She really went above and beyond to be of service. I can’t tell you how much her kindness and helpfulness were appreciated. You have a great staff - especially DeMonica.
Stayed 1 night in May 2024

10/10 Excellent

tammy

Travelled with family
Great location, friendly staff I will definitely stay here again.
Stayed 1 night in May 2024

2/10 Terrible

Karla, San Angelo

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This was the worst property I’ve ever stayed. The hotel has a terrible smell the moment you walk into the lobby. The evening front desk staff was not available so I had to call the hotel front desk in order for someone to come out and give me some towels. Toiletries and towels are limited in the rooms. There was hair in the bathtub and someone left a soft drink cup on the floor by the bed. Maybe a worker took a nap on the bed before we got there.
Stayed 1 night in May 2024
Response from Debbie V on 20 May 2024
Hi Karla,Thank you for taking the time to share your concerns. I have shared your comments with the front desk and housekeeping. We are diligently working towards improving our property. Once again thank you for your feedback as I take your comment seriously.

8/10 Good

Rebecca

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Central location. Easy to get to and from.
Stayed 4 nights in Apr 2024

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Apr 2024

10/10 Excellent

Ted

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, big
Stayed 1 night in Mar 2024

10/10 Excellent

Celia

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love this place
Stayed 1 night in Feb 2024

4/10 Poor

Samantha, Houston

Travelled with family
Disliked: Cleanliness
You have to put your garbage outside the door daily. We left room and returned to the TV blaring and hair band on sink, not ours. Hair on pillows. Staff were pleasant.
Stayed 2 nights in Apr 2024

6/10 Okay

Erick

Business traveller
Liked: Staff & service
Property needs to upgrade the rooms. Breakfast was poor.
Stayed 2 nights in Apr 2024

2/10 Terrible

Delilah

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
When I walked into my room it was dirty and there was no toilet paper I left and booked at another Hotel. The trash cans outside were full I was not at all comfortable with the place.
Stayed 1 night in May 2024
Response from HollyT on 7 May 2024
Delilah,I apologize that the room fell below our cleanliness standards and that you felt uncomfortable staying here. We appreciate your feedback and will definitely use it to help us improve.Thank you again for taking time to write your review.

8/10 Good

Teresa

Stayed 1 night in Apr 2024

10/10 Excellent

Sunny

Liked: Cleanliness, staff & service, property conditions & facilities
Nothing
Stayed 1 night in May 2024

2/10 Terrible

Bridget

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
Air conditioner was broken in room and Tv did not work. They would not give us another room or send anyone to fix the problem. It was at least 80 degrees in the room. Too hot to sleep much. They ran out of eggs at breakfast and did not have the juice machine going. Just not a good experience.
Stayed 1 night in May 2024

4/10 Poor

Rhonda

Travelled with family
Disliked: Property conditions & facilities
When I first arrived tv did not work. The guy running the desk was also the maintenance guy. He was very busy but came as fast as he could. He tried everything he could the tv was just out. Then later on we could not shower because the drain was backed up. This was just a bad room 210 was the room number. I hope they fix the issues because it would be nice to stay otherwise.
Stayed 1 night in Apr 2024
Response from LQ Management on 30 Apr 2024
I am saddened to hear that you had issues with the TV and shower not draining. I will have that room taken off market till we can ensure all items are working properly. We hope you will give us another opportunity the next time you visit Lubbock.

8/10 Good

Sabrina, Jarrell

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from LQ Management on 30 Apr 2024
Thank you for the 4 star rating, we look forward to seeing you again the next time you visit Lubbock.

6/10 Okay

Brooke

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from LQ Management on 29 Apr 2024
Thank you for the 3 star rating, we hope you will come by and see us again the next time you come to Lubbock.

10/10 Excellent

Sabrina

Stayed 3 nights in Apr 2024
Response from LQ Management on 27 Apr 2024
Thank you so much for the 5 star rating, we look forward to seeing you again the next time you visit Lubbock.

10/10 Excellent

Denise, El Paso

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front Desk personnel was very helpful and gave the information needed when checking in.
Stayed 2 nights in Apr 2024
Response from LQ Management on 22 Apr 2024
Thank you for the 5 star rating and for taking time to share your kind comments about the front desk staff. We look forward to seeing you again the next time you visit Lubbock.

4/10 Poor

Megan

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was dirty and mold in the restroom.
Stayed 1 night in Apr 2024
Response from LQ Management on 22 Apr 2024
I am saddened to hear that you had cleanliness issue sin your room recently. I will speak with my housekeeping team about your feedback so we can resolve this issue going forward. We hope you will give us another opportunity the next time you visit Lubbock.

4/10 Poor

Lojann

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from LQ Management on 22 Apr 2024
I am saddened to see that you did not enjoy your stay with us recently. We hope you will give us another opportunity the next time you visit Lubbock.

4/10 Poor

Joyce

Travelled with family, Business traveller
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
The room was not cleaned from the previous quest which messed up. Overall the stay was okay.
Stayed 2 nights in Apr 2024
Response from LQ Management on 16 Apr 2024
I am saddened to hear that you had cleanliness issues in your room recently. I will speak with my housekeeping staff about your comments as well as do additional training to ensure this does not continue. We hope you will give us another opportunity the next time you come to Lubbock.

6/10 Okay

Debbie

Disliked: Cleanliness, property conditions & facilities
Staff was very friendly. I’ve stayed here before years ago and It was good. But our room was dirty, walls have stuff on them and the headboard. The rubber baseboard in the bathroom was away from the wall. Definitely needs some maintenance.
Stayed 1 night in Apr 2024
Response from LQ Management on 16 Apr 2024
Thank you for the 3 star rating and for taking the time to share your experience with us. I will speak with my staff about your feedback so we can continue to grow and better serve our guests. We hope you will come by and see us again the next time you are in Lubbock.

10/10 Excellent

Stephanie

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was friendly and helpful.
Stayed 1 night in Apr 2024
Response from LQ Management on 16 Apr 2024
Thank you so much for the 5 star rating and for taking the time to share your comments about our staff. We look forward to seeing you again the next time you visit Lubbock.

10/10 Excellent

Jerry

Liked: Cleanliness, staff & service, property conditions & facilities
It was close to the medical services.
Stayed 1 night in Apr 2024
Response from LQ Management on 16 Apr 2024
Thank you very much for the 10 star rating and for taking the time to share your experience with us. We look forward to seeing you again the next time you visit Lubbock.

8/10 Good

bebe e.

Stayed 1 night in Apr 2024

8/10 Good

Tania

Stayed 1 night in Apr 2024

8/10 Good

Dustin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from LQ Management on 11 Apr 2024
Thank you for the 4 star rating, we hope you will come by and visit us again the next time you are in the Lubbock area.

4/10 Poor

Keith

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Pros: sheets & towels appeared clean; staff was nice, bed wasn’t terrible (no springs in my back or sagging in the mattress), felt safe Cons: Old & run down-room has paint touched up in wrong color, back of bathroom door was busted, sink did not have hot water unless the shower was running at the same time. Major con: Noise. The design of the building means that no matter what floor you’re on, you hear every.single.word said in the lobby or in the open hallways on the other floors. I think they’d have to tear down the building and start again to resolve this noise issue. Also, it’s right on the highway so lots of highway noise at night too. Bring earplugs to sleep in.
Stayed 3 nights in Apr 2024
Response from LQ Management on 10 Apr 2024
Thank you for taking the time to share your experience with us. I am sorry to hear you did not rest well due to the noise in and around the building. i will have my maintenance team look into the plumbing issues as well as the paint difference in your room asap. We hope you will give us another opportunity the next time you come to Lubbock.

4/10 Poor

David

Disliked: Cleanliness
Stayed 1 night in Apr 2024
Response from LQ Management on 10 Apr 2024
I am saddened to see that you did not enjoy your stay with us recently. We hope you will give us another opportunity the next time you visit Lubbock.

2/10 Terrible

zhila

Travelled with family, Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
My daughter and I started itching the same night and noticed bumps. When we lifted the mattress, there was a flea/bedbug/ or tic. Not sure what it was. Went downstairs to explain to the front desk. He offered a different room. We moved our belonging yo a different room since it was 11pm , the mattress and comforters of both beds had stains on them. Went downstairs to explain, he says he couldn’t refund any money. Took my belongings with my daughter and booked a different place. Called Expedia and they got refund for one night.
Stayed 2 nights in Apr 2024
Response from LQ Management on 10 Apr 2024
I am saddened to hear about the experience you had while staying with us recently. I will have the room you were in taken off market till our pest control tech can ensure there are no pest in the room. I will also speak with my housekeeping team about your feedback so we can continue to grow and better serve our guests. We hope you will give us another opportunity the next time you come to Lubbock.

10/10 Excellent

Alfredo

Travelled with family and small children
Liked: Staff & service, property conditions & facilities
Disliked: Amenities
Very clean and quiet. Lots of breakfast options. There was random junkies walking around lobby and then later strolling the parking lot we could see from our room. Didn’t bother anyone personally but we had children. We also didn’t have trash bags in the room and were told they didn’t have any so we were given a large cleaning bag to keep in the room.
Stayed 1 night in Mar 2024
Response from LQ Management on 11 Apr 2024
Thank you so much for the 5 star rating and for taking the time to share your experience with us. I speak to my front desk about your concerns, we want every guest to fell completely safe while staying with us. We hope you will come by and visit us again the next time you come to Lubbock.

10/10 Excellent

Joyce C

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The atmosphere and comfort plus quality made a stay.
Response from LQ Management on 5 Apr 2024
Thank you so much for the 5 star rating and for taking the time to share your experience with us. We look forward to seeing you again the next time you visit Lubbock.

10/10 Excellent

Elaine

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient to get to my appointment at Covenant Hospital.
Stayed 1 night in Apr 2024
Response from LQ Management on 5 Apr 2024
Thank you so much for the 5 star rating and for choosing us for your accommodations while here for medical visits. We look forward to seeing you again the next time you visit Lubbock.

10/10 Excellent

Lynna

Business traveller, Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was just perfect for my husband, dog and myself. We enjoyed the stay.
Stayed 1 night in Apr 2024
Response from LQ Management on 5 Apr 2024
Thank you so much for the 5 star rating and for taking the time to share your experience with us. We look forward to seeing you again the next time you visit Lubbock.

10/10 Excellent

Yolonda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved it. We were amazed at how quiet the ground floor room was. Best place to stay for a quick visit to Lubbock, TX!
Stayed 1 night in Mar 2024
Response from LQ Management on 5 Apr 2024
Thank you so much for the 5 star rating and for taking the time to share your experience with us. We look forward to seeing you again the next time you visit Lubbock.

2/10 Terrible

Dennis R

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Close to the hospital
Stayed 1 night in Mar 2024
Response from LQ Management on 26 Mar 2024
I am saddened to see that you did not enjoy your stay with us recently. We hope you will give us another opportunity to regain your loyalty the next time you visit Lubbock.

10/10 Excellent

Ricardo

Liked: Cleanliness, staff & service, property conditions & facilities
Nice Clean good management!! We enjoyed our stay
Stayed 1 night in Mar 2024
Response from LQ Management on 25 Mar 2024
Thank you so much for the 10 star rating and for the wonderful comments. We look forward to seeing you again the next time you visit Lubbock.

10/10 Excellent

Teresa, Willis

Stayed 1 night in Mar 2024
Response from LQ Management on 12 Apr 2024
Thank you very much for the 5 star rating, we look forward to seeing you again the next time you visit Lubbock.

10/10 Excellent

Kayla

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay
Stayed 1 night in Jan 2024
Response from LQ Management on 25 Mar 2024
Thank you so much for the 5 star rating, we look forward to seeing you again the next time you visit Lubbock.

6/10 Okay

Felix

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from LQ Management on 25 Mar 2024
Thank you for the 3 star rating, we hope you will come by and see us again the next time you are in the Lubbock area.

10/10 Excellent

Amy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and quiet property.
Stayed 1 night in Mar 2024
Response from General Manager on 19 Mar 2024
Thank you so much for taking the time to review us! It is truly appreciated!

10/10 Excellent

Dafne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was nice and clean
Stayed 1 night in Mar 2024
Response from General Manager on 19 Mar 2024
Thank you so much for your review! We hope you have an Amazing Day!

2/10 Terrible

Adam

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Broken bathroom door, outdated tv, and dirty shower and bedding. The staff we interacted with were amazing and helpful and the breakfast was good.
Stayed 1 night in Mar 2024
Response from General Manager on 19 Mar 2024
Thank you so much for your review! We are truly sorry that your room was not what was expected when staying at our hotel. I will make sure my housekeeping manager reads your review so she can make sure this does not happen moving forward. Once again thank you so much for your review and we hope you have an amazing day!

10/10 Excellent

Caleb

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved that it was so close to hospital as we had a family member in the hospital. So it was very convenient and priced very reasonably!! Rooms were really nice!
Stayed 1 night in Mar 2024
Response from General Manager on 19 Mar 2024
Thank you so much for your review! We hope to see you again soon!

4/10 Poor

Easton

Travelled with family and small children, Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
There was definitely a pet kept in the bathroom as there were bite marks and animal hair on walls, the floor, and surrounding areas in the bathroom.
Stayed 1 night in Mar 2024
Response from General Manager on 19 Mar 2024
Thank you so much for your review. We are truly sorry that you had a bad experience with pet hair at our hotel. We will make sure and talk with our housekeeping staff about your review so there are aware of the situation. Once again thank you so much for the review and we hope that you have an amazing day.