I arrived at their posted check-in time was kept waiting an hour for a room.My reservation was specifically for a city-view room with a single large bed. I got ground floor room with two small twin beds in their annex with a view the garden wall and nothing else.The room was really shabby with scratched and damaged floors, drab furniture, and no desk, .The hot water supply was poor (something to do with heavy usage before my arrival, I was told.), the remote control didn't work, and the hotel only had 2 plug adaptors for the entire establishment so I could not use my. I was offered a room in their resort but that place had mixed reviews online and was not centrally located. I omplained via telephone to a Lao manager, but was told I would have to go out to the resort to speak with one personally and I wasn't about to spend the short time I had in Luang Prabang chasing down managers. It should have been up to them to find me.The call ended with a promise the this manager would speak to the GM and get back to me. This never happened. To be fair the man on the front desk made a valiant attemptto solve some of the smaller issues by buying another adaptor, replacing batteries in the remote, and showing me that I would have to run the water for 5-10 minutes to get it warm or hot.
Yes, the grounds were beautiful, but that's not where I was living. I travel a lot, and this is unfortunately one of the rare times I have left a hotel feeling cheated.