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Reviews of Residence Inn by Marriott Louisville Old Henry

3 out of 5
Residence Inn by Marriott Louisville Old Henry
2510 TERRA CROSSING BLVD, Louisville, KY

Reviews

9.6

Exceptional

Rating 10 - Excellent. 175 out of 205 reviews" "
Rating 8 - Good. 20 out of 205 reviews" "
Rating 6 - Okay. 4 out of 205 reviews" "
Rating 4 - Poor. 3 out of 205 reviews" "
Rating 2 - Terrible. 3 out of 205 reviews" "

9.8/10

Cleanliness

9.6/10

Staff & service

9.6/10

Amenities

9.8/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

2/10 Terrible

Kurt

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Mar 2024

10/10 Excellent

Shameka, Montgomery

Travelled with family
Liked: Cleanliness, staff & service, amenities
I’m not sure if this is a new establishment but it is extremely clean and nice. It is located conveniently off the interstate, right next to a Publix and a short distance from downtown and shopping. Nice area! Staff was extremely friendly and helpful especially since we couldn’t make it to check in until after 11pm. We were traveling from Alabama and staff was accommodating. My only issues were not necessarily with the property but there were ALOT of kids that weekend and I guess “typical parents” let the kids run wild without supervision. My daughter had to ask the kids to not yell and play around our door and this was at almost 1 in the morning. And the breakfast wasn’t that good but it was your normal complimentary breakfast. Nonetheless, it was a great stay!
Stayed 2 nights in Mar 2024

10/10 Excellent

Angela K

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and very nice. Good breakfast
Stayed 1 night in Mar 2024
Response from Theingi on 19 Mar 2024
Thank you for giving us positive feedback. We hope to welcome you soon again!

8/10 Good

kelli, Hesperia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like this hotel. It is right next to a Publix grocery store. My sister and I travel through this area quite often from Michigan to Alabama, and I think this is going to be our go to hotel for our traveling needs.
Stayed 1 night in Mar 2024
Response from Theingi on 19 Mar 2024
Thank you for giving us positive feedback. We hope to welcome you soon again!

8/10 Good

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Theingi on 28 Feb 2024
Thank you for taking your time to give us feedback. It is very encouraging for our team to hear that you enjoyed the stay. We hope to welcome you soon again.

10/10 Excellent

Martin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Restaurant in property
Stayed 1 night in Feb 2024
Response from Theingi on 25 Feb 2024
Thank you for taking your time to give us feedback. It is very encouraging for our team to hear that you enjoyed the stay. We hope to welcome you soon again.

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
Absolutely great
Stayed 1 night in Feb 2024
Response from Theingi on 25 Feb 2024
Thank you for taking your time to give us feedback. It is very encouraging for our team to hear that you enjoyed the stay. We hope to welcome you soon again.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2024
Response from Theingi on 25 Feb 2024
Thank you for taking your time to give us feedback. It is very encouraging for our team to hear that you enjoyed the stay. We hope to welcome you soon again.

8/10 Good

Kayla

Stayed 1 night in Feb 2024

8/10 Good

Sean

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
For practicality and cleanliness, this place is perfect and 5 stars. For comfort, I’d say 4 stars. The bed and especially the sofa were extremely hard. It was difficult to sit and watch TV very long as it was so uncomfortable. The downstairs bar was a great option. We watched the game and had great conversation with the bartender who was phenomenal.
Stayed 1 night in Jan 2024
Response from Theingi Tun on 22 Jan 2024
Thank you for taking your time to give us positive feedback. We also appreciate your opinion on our beds which was uncomfortable. I will let our maintenance department know and will improve for better.Again, thank you and we hope to welcome you soon!

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Theingi Tun on 19 Jan 2024
Thank you for taking your time to give us positive feedback. It is always encouraging for our team to hear that you enjoyed your stay. I hope to welcome you soon.

8/10 Good

Reginald

Stayed 1 night in Jan 2024
Response from Theingi Tun on 19 Jan 2024
Thank you for taking your time to give us positive feedback. It is always encouraging for our team to hear that you enjoyed your stay. I hope to welcome you soon

10/10 Excellent

Alexander

Stayed 1 night in Dec 2023
Response from Theingi Tun on 30 Jan 2024
Thank you for taking your time to give us positive feedback. We are very glad to hear that you enjoy your stay. We hope to welcome you soon again!

10/10 Excellent

Youth Card

Stayed 2 nights in Jan 2024
Response from Theingi Tun on 19 Jan 2024
Thank you for taking your time to give us positive feedback. It is always encouraging for our team to hear that you enjoyed your stay. I hope to welcome you soon

10/10 Excellent

Clifton

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Over all great place. Just stayed for one night but no complaints!
Stayed 1 night in Jan 2024
Response from Theingi Tun on 19 Jan 2024
Thank you for taking your time to give us positive feedback. It is always encouraging for our team to hear that you enjoyed your stay. I hope to welcome you soon

8/10 Good

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Theingi on 8 Jan 2024
Dear guest, thank you for taking your time to give us positive feedback. It is very encouraging to hear such good news about your stay. We hope to welcome you soon again!

10/10 Excellent

bingling

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is the cleanest hotel I have ever stayed in! Safety and cleanliness is important to me and Residence Inn by Marriott Louisville Old Henry delivered both.
Stayed 2 nights in Dec 2023
Response from Theingi on 18 Dec 2023
Dear guest,Thank you for taking your time to give us positive feedback. It is very encouraging to hear such good news about your stay. We hope to welcome you soon again!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best in East Louisville
My new favorite hotel in Louisville! Absolutely beautiful… Configured so wonderfully. A great space for my family. Love the outdoor patio. Loved the basketball court. Loved everything about the location and this hotel and it’s entirety!!!
Stayed 1 night in Nov 2023
Response from Theingi Tun on 2 Dec 2023
Dear guest,Thank you for taking your time to give us positive feedback. It is very encouraging to hear that you enjoyed your stay with us. I hope to welcome you soon again!

10/10 Excellent

Erina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and new. Didn’t have much encounter with anyone working there but they seemed nice. I would stay there again!
Stayed 2 nights in Nov 2023
Response from Hailey Kirkland on 28 Nov 2023
Thank you, and we are happy to hear we might be seeing you again!

10/10 Excellent

leona

Travelled with group
Stayed 2 nights in Nov 2023
Response from JWM on 11 Nov 2023
Thank you for taking the time to provide feedback regarding your recent stay at Residence Inn Louisville Old Henry! We are very glad that you enjoyed your stay, and we look forward to seeing you again on your next visit to the Louisville area. John Matthews, Front Desk Supervisor

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Start of a getawsy
Amazing room!!
Stayed 1 night in Oct 2023
Response from Theingi on 25 Oct 2023
Thank you for taking your time to give us feedback. It is always encouraging to hear positive review. We hope to welcome you again.

10/10 Excellent

Chad

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and well kept-
Stayed 3 nights in Oct 2023
Response from Theingi on 23 Oct 2023
Thank you for taking your time to give us a positive feedback. It is very encouraging to hear a positive review. We hope to welcome you again!

10/10 Excellent

Thuresa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay, very friendly staff
Stayed 2 nights in Oct 2023
Response from Hailey Kirkland on 22 Oct 2023
Thank you for letting us know you enjoyed your stay, we hope to see you again!

10/10 Excellent

John

Stayed 3 nights in Oct 2023
Response from Theingi on 8 Nov 2023
Thank you for taking your time to give us a positive feedback. It is very encouraging for us to hear that you are happy with your stay.I hope to welcome you back again!

10/10 Excellent

Sonia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2023
Response from Theingi on 18 Oct 2023
Dear Guest,Thank you for taking your time to give us a positive feedback. It is very encouraging to hear good news from guest. I hope we can welcome you soon.

10/10 Excellent

autumn

Stayed 1 night in Oct 2023
Response from Theingi on 31 Oct 2023
Thank you for taking your time to give us a positive feedback!

6/10 Okay

David

Stayed 2 nights in Oct 2023
Response from Theingi on 31 Oct 2023
Thank you for taking your time to give us a feedback!

10/10 Excellent

Isaac

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best hotel I’ve stayed in all year. Very clean. Big rooms.
Response from Hailey Kirkland on 7 Oct 2023
Thank you for letting us know you enjoyed your stay! We hope the next time you're in Louisville you choose us again!

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the room and the cleaness..breakfast buffet was good also
Stayed 1 night in Sep 2023
Response from Lyndsie on 8 Sept 2023
John, Thank you so much for this positive feedback! We are so happy to hear that you enjoyed your stay with us. We hope to welcome you back soon and provide you with another exceptional experience.

10/10 Excellent

Alestina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Lyndsie on 6 Sept 2023
Thank you so much for the positive review! We hope to welcome you back to our property soon.

10/10 Excellent

JESSIE

Stayed 1 night in Aug 2023
Response from Lyndsie on 28 Aug 2023
Thank you so much for the positive review! We are thrilled to hear you enjoyed your stay with us. We hope to welcome you back soon.

10/10 Excellent

Leslie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing
Amazing…price was great…room was huge! Full kitchen
Stayed 1 night in Aug 2023
Response from Lyndsie on 1 Sept 2023
Leslie, Thank you so much for the positive review! We are thrilled to hear you enjoyed your stay with us. We hope to see you again soon.

10/10 Excellent

Jonathan

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Aug 2023
Response from Lyndsie on 12 Aug 2023
Thank you so much for the positive review! We are so happy to hear that you enjoyed your stay. Please come back and see us.

10/10 Excellent

Cherie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice, clean hotel. Enjoyed the stay.
Response from JWM on 5 Aug 2023
Dear Cherie,Thank you for taking the time to provide us with valuable feedback regarding your recent stay at Residence Inn Louisville Old Henry. We are very glad to hear that you found your experience to be enjoyable, and look forward to seeing you the next time you are in the Louisville area. John Matthews, Front Desk Supervisor

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay in Louisville!
This is a newer hotel. Very nice! The staff are very friendly and accommodating. The bed is very comfortable, and it was very quiet. It is outside of Louisville city area. Great stay!
Stayed 2 nights in Jul 2023
Response from Lyndsie on 24 Jul 2023
We are so happy to hear you enjoyed your stay with us! We hope to welcome you back soon.

10/10 Excellent

Brittany

Travelled with family and small children, Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is clean, full of great amenities, pool is great, staff is friendly and welcoming. Will stay here in the future.
Stayed 1 night in Jul 2023
Response from Hailey Kirkland on 16 Jul 2023
So glad you enjoyed your stay with us, we can't wait until next time!!!

8/10 Good

Annette

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Happy customer
Clean, new, comfortable. Lots of great times and memories made at the Run for the Roses basketball tournament!
Stayed 3 nights in Jul 2023
Response from JWM on 9 Jul 2023
Dear Annette:Thank you for taking the time to provide valuable feedback regarding your recent stay at Residence Inn Louisville Old Henry. We appreciate hearing from our guests, and we are glad to learn that you enjoyed your stay with us. We look forward to seeing you the next time you are in the Louisville area. John Matthews, Front Desk Supervisor

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023
Response from Lyndsie on 26 Jun 2023
Mark,Thank you so much for the positive review! We help to welcome you back to the Residence Inn Old Henry in the not too distant future.

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place for a last second travel stop
Stayed 1 night in Jun 2023
Response from Lyndsie on 26 Jun 2023
Brian, we are so happy to hear you enjoyed your stay! We hope to welcome you back to our hotel next time your travels bring you to Louisville.

10/10 Excellent

Janet

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It's a well maintained property, the room is commodious, and the price is reasonable.
Stayed 1 night in Jun 2023
Response from Lyndsie on 12 Jun 2023
Janet, Thank you so much for your review and your kind words! We hope to see you again soon.

8/10 Good

Larry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The bathroom configuration was wonky! Toilet set close to the wall and the toilet paper holder was in that area also. Toilet paper holder had been bumped and “sprung” to the point that the paper wouldn’t stay on the rod.
Stayed 3 nights in May 2023
Response from Lyndsie on 6 Jun 2023
Larry, thank you for your review. I am so sorry to hear you were disappointed with the bathroom layout in your room. We would love to invite you back and ensure that you are in a room that best fits your needs. Please do not hesitate to reach out next time your travels bring you to Louisville.

10/10 Excellent

Sara

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Lyndsie on 31 May 2023
Thank you so much for your review! We hope to see you again soon!

10/10 Excellent

Michel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2023
Response from Lyndsie on 27 May 2023
Thank you so much for your review! We are so happy you enjoyed your stay. Please come back and see us!

10/10 Excellent

Cynthia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The room was spacious, clean and very welcoming.
Stayed 2 nights in May 2023
Response from Lyndsie on 17 May 2023
Thank you so much for your feedback! We are thrilled to hear you enjoyed your stay with us. We hope to welcome you back soon.

6/10 Okay

Lori

Travelled with partner
Liked: Cleanliness, staff & service
We stayed here twice. The beds were so hard and uncomfortable. We had a restless painful night. I just dreaded our 2nd stay. When we arrived the room had been cleaned but every drawer was left open, the seat cushions on the couch were raised up and the accent pillows were on the table. Maybe that was their way of showing their thoroughness but it felt unprepared and uninviting.
Stayed 1 night in Apr 2023
Response from Lyndsie on 29 Apr 2023
Dear Lori, I'm very sorry you found the beds uncomfortable. This is not typical feedback for us, but of course everyone has their preferences with bed softness. I wish there was something we could do in that area to provide an alternative for you. In regards to the state of the room, it is our intention to have the room set up in the most welcoming way possible. It sounds as though this room was arranged for inspection, but the furnishings were not put back in place. I can assure you this is not typical and not what we are striving for. I'm so sorry that you were disappointed, and I hope we have the opportunity to provide you with a perfect stay in the future.

10/10 Excellent

Sara

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean facility with great staff and service. We Really enjoyed our stay here.
Stayed 1 night in Apr 2023
Response from Lyndsie on 22 Apr 2023
Sara, thank you so much for your feedback! We are thrilled to hear you enjoyed your stay with us. Please come see us again soon!

10/10 Excellent

Michael

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Handicap bed too high for someone short or in a wheelchair talked to front desk they checked with staff said nothing could be done but they are wrong the stand they make shorter ones or the could have just took it off the stand for 1 more night
Stayed 2 nights in Mar 2023
Response from Lyndsie on 4 Apr 2023
Michael, We are so sorry to hear that the bed did not meet your needs. We appreciate your review and feedback. We would love the opportunity to host you in the future and provide you with the best stay possible.

10/10 Excellent

Alicia

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Clean, spacious rooms. The front desk was pleasant and helpful with everything we needed. I would definitely stay here again
Response from Lyndsie on 1 Apr 2023
Alicia, thank you so much for this feedback! We are so happy to hear that you enjoyed your stay with us. We appreciate your kind comments about our hotel and staff. We can't wait to welcome you back next time!

10/10 Excellent

Mrunalini

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good property..we booked a suite with 2 queen beds . Has a nice desk, kitchen amenities. A good sized room.
Stayed 2 nights in Mar 2023
Response from Lyndsie on 28 Mar 2023
Thank you so much for your review! We are so happy to hear you enjoyed your stay with us. We hope to welcome back to our hotel soon!

10/10 Excellent

kelly

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was top notch and fit my families needs having 3 daughters me and my wife. Plus the location we felt safe, all the things it offered was perfect and every time we come to Louisville we will stay here! Thank you
Stayed 1 night in Mar 2023
Response from Lyndsie on 25 Mar 2023
Kelly, Thank you so much for this feedback! We are thrilled to hear you enjoyed your stay with us. Please come back and see us soon!