All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
They have to work on wake-up calls. Otherwise, our visit was fine.
Bradley
Stayed 5 nights in May 2024
8/10 Good
john
15 May 2024
Liked: Cleanliness, staff & service
john
Stayed 1 night in May 2024
6/10 Okay
Brenda
14 May 2024
Liked: Cleanliness, staff & service
Works for budget
Brenda
Stayed 6 nights in May 2024
Response from General Manager on 15 May 2024
Dear Brenda,We're happy to hear our affordable prices were a benefit to your trip! That being said, we know there's no cap on improvement and would love any suggestions you may have to make your next stay with us even better. Please consider visiting us again should your travels point you back in our direction.
2/10 Terrible
Brian
12 May 2024
They canceled my three month old reservation with less than 24 hour notice. What sort of business does this? You decide before booking with them.
Brian
Stayed 3 nights in May 2024
Response from General Manager on 14 May 2024
Dear Brian,We appreciate your feedback and sincerely apologize for any confusion regarding your reservation. We ask that you please reach out to us offline to gather more information and resolve any lasting concerns. We look forward to hearing from you soon.
8/10 Good
Paul
Travelled with family
11 May 2024
Liked: Staff & service
Staff were nice and helpful. We could smell cigarette in our bathroom which was not pleasant. Room was clean and bed was comfortable
Paul
Stayed 2 nights in May 2024
Response from General Manager on 14 May 2024
Dear Paul,Thank you for choosing Quality Inn Louisville - Boulder and for taking the time to share your valuable feedback. While we are happy you enjoyed our clean, comfortable accommodations and wonderful staff, we are sorry you had a concern with a smoke smell. Please know we do all we can to ensure our smoke-free policies are adhered to, and we ask that our team be notified if any of our guests see that this is not the case. We look forward to welcoming you back and impressing you further.
Dear Jennifer,Thank you for choosing Quality Inn Louisville - Boulder! We're glad our location worked well for your needs and that your overall stay was pleasant. Should you be in the area again, please come back to see us.
Nice location but we were there for 10 days and not once was the room cleaned. We had to ask for supplies to be stocked and pick them up ourselves at the front desk.
Also. There were some pretty rowdy characters screaming at each other with expletives down the hall. Made us feel uneasy.
elizabeth
Stayed 9 nights in Apr 2024
Response from General Manager on 29 Apr 2024
Dear Elizabeth,We're truly sorry to hear about your disappointing experience during your stay. Your comfort and satisfaction are important to us, and we apologize for falling short of expectations. We'll address the issues with room cleaning and ensure that our housekeeping team provides timely service. Additionally, we'll look into the disturbances you encountered to ensure a more peaceful environment for our guests. Thank you for bringing these concerns to our attention, and we hope to have the opportunity to make it right on your next visit.
I did not even stay here, I checked in and went to my room, and got a lot of bad smells as I walked down the hall, doors to other rooms were open and TV's were loud. There was a mattress just sitting out in the hallway. The rooms were outdated and the place looked ran down. I decided to stay at another hotel that was in much better shape. The door to my room didn't even close properly. The staff was great though.
Pamela
Stayed 2 nights in Mar 2024
Response from General Manager on 27 Apr 2024
Dear Pamela,While we thank you for sharing your feedback, we are sorry you had concerns during your visit. Please know we pride ourselves on our peaceful, top-notch accommodations and apologize that this was not your experience. The team will review your comments to ensure we always offer our best. We are grateful for your time and wish you well as your travels continue.
8/10 Good
Carl
Travelled with family
23 Apr 2024
Liked: Cleanliness, staff & service
Very friendly staff, good breakfast, clean, but the room was a bit musty from a previous water problem.
Carl
Stayed 4 nights in Apr 2024
Response from General Manager on 24 Apr 2024
Dear Carl,Thank you so much for taking the time to share your thoughts on your recent visit. We're thrilled our hospitable team and high standards of cleanliness left a memorable impression on you, and we are delighted that you started your day off right with our delicious breakfast offerings! That said, we'll be sure to share your feedback with our team to ensure any odor issues are dealt with swiftly. It was a pleasure having you here, and we hope to welcome you back soon.
The beds are so comfortable!!!! Pet friendly and staff was great
JULIE
Stayed 1 night in Apr 2024
Response from General Manager on 24 Apr 2024
Dear Julie,Thank you so much for taking the time to share your thoughts on your recent visit. We are delighted you were comfortable during your stay, and we appreciate you mentioning our pet-friendly atmosphere and dedicated team. Should your travels bring you back to the area in the future, we hope you'll consider staying with us again!
It was grungy. The surfaces were sticky/tacky like they hadn't been cleaned. The room was dark and depressing. The curtains were torn and had paint on them. They used overpowering air freshener in the room. There wasn't an elevator. The carpets were dirty. They only clean the room every 3 days. So they don't make your bed daily. Just a bad experience.
Yazmin
Stayed 2 nights in Apr 2024
Response from General Manager on 18 Apr 2024
Dear Yazmin,Thank you for taking the time to leave your review. Please accept our apologies for falling short of your expectations. We hope you'll understand that we strive to provide our guests with clean, comfortable accommodations. Rest assured, we will address your concerns with our team immediately to ensure we are meeting our high standards of quality. Nevertheless, it was a pleasure to host you, and we hope to have another opportunity to change your perceptions with an improved stay down the line.
The location is so convenient, plus there are many restaurants close. The hotel itself was clean but basic. The staff was so, so friendly and helpful. The only downside is were no working ice machines and no elevator. It is only 2 floors, and not a problem for me, but worth noting. Breakfast was good!
Molly Ann
Stayed 3 nights in Apr 2024
Response from General Manager on 18 Apr 2024
Dear Molly,Thank you for choosing Quality Inn Louisville - Boulder to host your recent stay! Our staff loves to make our guests feel at home, so we're delighted they made such a memorable impression on you. We strive to provide our guests with a spotless environment and top-notch accommodations, so your feedback regarding the ice machines and elevators will be taken into consideration as we continue making improvements. That said, we appreciate you highlighting our delicious breakfast, and it's great that you had a chance to try out the restaurants nearby. Next time you're in Louisville, feel free to come back anytime for another terrific stay.
It was clean. Beds were comfortable. Not a room that you’d want to spend a lot of time in. Ice machine broken, shower faucet installed incorrectly so the hot and cold were reversed, “out of items” at breakfast (ie: bagels but no cream cheese).
COLLEEN
Stayed 2 nights in Apr 2024
Response from General Manager on 12 Apr 2024
Dear Colleen,Thank you for sharing your feedback with us. We sincerely apologize for amenities that didn't meet your expectations, and our maintenance team will address the issues you mentioned. However, it's good to know our accommodations were otherwise clean and comfortable. We appreciate your input and hope for an opportunity to deliver a better stay in the future.
Friendly, helpful staff. Breakfast was as good as expected.
Kristen
Stayed 2 nights in Apr 2024
Response from General Manager on 8 Apr 2024
Dear Kristen,Thank you for staying with us at Quality Inn Louisville-Boulder. We are glad you enjoyed our friendly service and delicious breakfast options. It was an honor having you as our guest, and we want to welcome you back again anytime!
10/10 Excellent
Amy
31 Mar 2024
Liked: Cleanliness, staff & service
This place is fine for the money. The fan in our bathroom was very loud.
Amy
Stayed 1 night in Mar 2024
Response from General Manager on 5 Apr 2024
Dear Amy, It's always our goal to provide a comfortable stay at a great value. Thank you for taking the time to leave a review and share your experience. Please accept our apologies for any discomfort felt due to the fan. We've notified our maintenance team of your remarks so they can look into this further and discuss possible solutions. If your travels bring you back this way, we hope Quality Inn Louisville - Boulder will be your first choice!
10/10 Excellent
Juan p
29 Mar 2024
Juan p
Stayed 3 nights in Mar 2024
8/10 Good
Ashley, Houston
19 Mar 2024
Liked: Cleanliness
Ashley
Stayed 1 night in Mar 2024
4/10 Poor
Britt
10 Mar 2024
Britt
Stayed 2 nights in Mar 2024
6/10 Okay
Lauren
Business traveller
4 Mar 2024
Liked: Staff & service
Disliked: Cleanliness
The sink had hair that had been shaved still around it, one of the beds had dirty or stained sheets.
My key card didn’t work after my first night and the employee acted as if it were my fault and my reservation was an issue. They did promptly fix it afterwards.
My final morning (monday) there was no coffee available either (not a huge deal, but inconvenient for a traveler)
The toilet didn’t flush. We mentioned it to the guy at the front desk. He didn’t offer to help us. My husband then asked for a plunger. He got a plunger that didn’t work. The wooden handle was 8 inches through the plastic. My husband tried to plunge the toilet himself. The next morning the toilet still wasn’t working. Apparently there was another guest complaining about the toilet.
The beds& shower were good. We never got fresh towels or had our room straightened. It was very noisy until at least 2am. There was a cigarette in the floor in the lobby. Breakfast was just ok. I wouldn’t stay there again or recommend it.
You overbook, dumped me off, after taking my money and never gave me the courtesy of a phone call, or provide me with alternatives. Extremely poor!
James
Stayed 1 night in Oct 2023
6/10 Okay
Verified traveller
Travelled with family
16 Oct 2023
Liked: Staff & service, room comfort
Set for an upgrade…
It looks like they are setting up for a remodel or remediation which is good as there was a bit of mildew on the bathroom ceiling.
Very comfortable beds and pillows, love the size of fridge.
The people here are awesome, friendly, helpful, and very attentive. I have had no issues at all with room and if I did I am sure they would resolve the issues instantly.
I would definitely stay here again and would recommend people to stay here.
The room smelled like something died in it and it was filthy. I'll never stay here again. Jason at the customer service desk was mocking and refused to remedy the situation saying that's what we get for booking through a third party like Expedia.
Pro: friendly staff, hot breakfast option, good size room
Cons: dirty and tired interior, no elevators
Vincent
Stayed 2 nights in Aug 2023
6/10 Okay
Raj
21 Sept 2023
Liked: Staff & service
Disliked: Cleanliness
Not clean. Even after asking for room service, they didn't do. Ran out of towels. But at least the staff was a little better to bring towels after an hour.
Window was broken, bright light shined in window at night. And whole wing smelled of stale smoke.
Bill
Stayed 1 night in Aug 2023
Response from General Manager on 24 Aug 2023
Hello,Thank you for staying with us. We apologize for not meeting the standards of you stay. We hope to see you again to show you we have improved!Thank you!
Everything was as I expected except for the breakfast. It was definitely below par. The only beverage for breakfast was coffee. No hot water for tea; no juice of any kind. The waffle iron was not working properly and was coated with crumbs. The pastries were small and limited. The sausage was greasy and barely cooked. It was a disappointing way to start what will be a long and difficult day.
Carol
Stayed 1 night in Aug 2023
Response from General Manger on 24 Aug 2023
Hello,Thank you for staying with us. We apologize for the invocvience with breakfast. We hope to have you again to show you we will/ have improved.Thank you!