Standard Room, 1 Queen Bed, Non Smoking | Desk, blackout curtains, iron/ironing board, free cots/infant beds
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Reviews of MainStay Suites Louisville Jeffersontown

2.5 out of 5
MainStay Suites Louisville Jeffersontown
11762 Commonwealth Dr, Louisville, KY

Reviews

8.0

Very good

Rating 10 - Excellent. 425 out of 1002 reviews" "
Rating 8 - Good. 323 out of 1002 reviews" "
Rating 6 - Okay. 114 out of 1002 reviews" "
Rating 4 - Poor. 73 out of 1002 reviews" "
Rating 2 - Terrible. 67 out of 1002 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

7.4/10

Amenities

8.0/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024

2/10 Terrible

Judith, Chesapeake

Travelled with family, Travelled with family and small children, Travelled with pets
Disliked: Cleanliness, staff & service, property conditions & facilities
Our room had a terrible smell that wouldn't go away. When we arrived, the smoke detector was completely taped over with masking tape, preventing it from working. The staff was rude. At every hotel entrance/exit, there are people smoking. It is impossible to enter or leave the building without getting smoke fumes. Very seedy place which is surprising for such a nice area in town. After I left, I was overcharged for the pet fee and am still disputing it with my credit card. I recommend you go elsewhere!
Response from Steve on 19 May 2024
My apologies that your experience was not all you could have expected it to be. Although this property is pet friendly, our charges are 50 initially and 10 a day after that. I see that you were charged a total pet fee of 80 for your 3 night visit.

4/10 Poor

Yasaswi

Disliked: Staff & service, property conditions & facilities
Okay
Stayed 3 nights in May 2024
Response from Steve on 16 May 2024
I apologize for the property not being what you expected on your visit.

6/10 Okay

Kevin, Louisville

Liked: Staff & service, amenities
Disliked: Property conditions & facilities
Had trouble getting my door to lock when I was leaving.
Stayed 4 nights in Apr 2024
Response from Steve on 16 May 2024
I apologize for the property not being what you expected on your visit.

6/10 Okay

Tamaria W

Travelled with partner
Liked: Amenities
Disliked: Cleanliness
Check in was fairly easy, but as a non smoking facility, there was a very strong smell of smoke in the lobby area. The smoking area was right out side the lobby area, so had to walk through that area to check in and out . The room was large with full size refrigerator, dishwasher, microwave and counter top two burner range. The room and kitchenette were clean enough but the ice maker bucket was absolutely disgusting. I took it to the desk clerk and even she was appalled. She had it cleaned immediately, but we weren't going back to room until later. We picked it up when we came back and it was sparkling. When we checked in, there was no soap, shampoo, or dish soap. We asked the clerk and she said most people brought their own because it is an extended stay, but I would expect at least a "started pack" no matter how long anyone would stay. They gave us soap and shampoo, and we did not need dish soap as we didn't use any of the dishware or cooking utensils. The Bathroom looked clean, but on further inspection, there was quite a bit of hair on the floor around the toilet and shower. That tells me the floor had not been cleaned. After a trip to nearby store to buy disinfecting wipes, I literally wiped everything down, even bathroom floor. I always check for bed bugs and there was no sign of any type of infestation and beds looked and smelled clean It wasn't a bad stay, but walls very thin and could hear conversations and TV from both rooms. We stayed 2 nights.
Stayed 2 nights in Apr 2024
Response from Steve on 23 Apr 2024
I apologize for the visit you had with us. We are making strides in training our staff as well.

8/10 Good

Caleb

Stayed 1 night in Apr 2024
Response from Steve on 16 May 2024
Thank you for the response to our guest visit survey. I'm glad you had a memorable time.

6/10 Okay

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Feb 2024
Response from steve on 21 Apr 2024
Thank you for taking the time to leave your review.

8/10 Good

Karthik

Stayed 7 nights in Jan 2024
Response from Steve on 16 May 2024
Thank you for the response to our guest visit survey. I'm glad you had a memorable time.

2/10 Terrible

Tim

Disliked: Property conditions & facilities
Bed was bad and there was a fire and when i ask should we come out side i was told no but the alarms where going off the night saff dude is rude
Stayed 7 nights in Apr 2024
Response from Steve on 18 Apr 2024
Allow me to apologize for not meeting your expectations..

4/10 Poor

Leigh

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
My mother and I stayed here while in town for the weekend. The hotel seems decent enough from the outside, but the rooms are outdated. The front desk lady was nice but clearly overworked, she tried to claim there were no rooms available although I booked the hotel room hours prior to check in and Expedia stated there were 4 rooms left. The room smelled like a nursing home, the sink had pink stains all over it, the shower took 15-20 mins to get hot water to run, the kitchenette sink did not work, the wall A/C ran on constant fan and could not be turned off, the ice maker in fridge did not work. We were evacuated from the 3rd floor due to the fire alarm going off because another guest was smoking in their room. I had to render medical aid to a middle aged woman who fell down a flight of stairs while evacuating and no staff were around to assist during the entire process. It was overall a very bad stay.
Stayed 2 nights in Apr 2024
Response from Steve on 16 Apr 2024
I'm sorry we were unable to make a better experience for you.

10/10 Excellent

Donovan

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great places besides ppl dogs
Stayed 3 nights in Apr 2024
Response from steve on 16 Apr 2024
Thank you for your review. We hope to see you again in the future!

4/10 Poor

Lakeshia

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Steve on 14 Apr 2024
We apologize that the room did not fulfill your needs.

4/10 Poor

Heather

Travelled with family and small children
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
*Staff was very helpful and friendly *Stayed at this hotel a number of years ago and but the property has not been well-maintained since then
Stayed 2 nights in Mar 2024
Response from steve on 28 Mar 2024
Thank you for taking the time to complete our online survey regarding your recent stay at MainStay Suites Louisville Jeffersontown.On behalf of our entire team, I would like to apologize for failing to exceed your expectations with your visit. Your satisfaction is important to us as a valued Choice Privileges Diamond member.We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.Should you need additional support, please do not hesitate to reach out to us or by visiting our Support page: https://www.choicehotels.com/supportWe hope for an opportunity to properly host you in the future.Sincerely,Steve PittmanGeneral Manager

10/10 Excellent

Kylee B

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was awonderful stay very quiet and peaceful . The only think i would like to suggest is maybe getting new mattresses it was a lil springy but other than that there are no complaints ☺️
Stayed 4 nights in Mar 2024
Response from steve on 22 Mar 2024
Thank you for sharing your experience during your visit. We hope to see you again soon!!

2/10 Terrible

Srikanth

Stayed 1 night in Feb 2024
Response from steve on 28 Mar 2024
Thank you for taking the time to complete our online survey regarding your recent stay at MainStay Suites Louisville Jeffersontown.On behalf of our entire team, I would like to apologize for failing to exceed your expectations with your visit. Your satisfaction is important to us as a valued Choice Privileges Diamond member.We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.Should you need additional support, please do not hesitate to reach out to us or by visiting our Support pageWe hope for an opportunity to properly host you in the future.Sincerely,Steve PittmanGeneral Manager

6/10 Okay

Taylor

Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Feb 2024
Response from Steve Pittman on 18 Feb 2024
Taylor,Thank you for visiting us, I only wish that we had gotten a 10 for your stay. If you have a moment, would you like to elaborate on where we could have improved?

10/10 Excellent

Ooha

Stayed 2 nights in Jan 2024
Response from steve on 22 Mar 2024
Thank you for sharing your experience during your visit. We hope to see you again soon!!

10/10 Excellent

Vinay kumar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place to spend time
Stayed 2 nights in Jan 2024
Response from Steve Pittman on 18 Feb 2024
Thank you so much for your kind review. We hope to see you again soon!

8/10 Good

Keith

Travelled with family
Liked: Staff & service, amenities
I chose this hotel because they had the destination charging 2 J1772 and two Tesla chargers. There was only one parking spot that was not ICE'd, so I was able to charge, but the other three were blocked. I was lucky. The front desk staff was really nice and very helpful when I needed the sofa bedding. The room was dated, and the heating/cooling was not working correctly with the thermostat. The room was roomy and was nice, just dated. It appears that they have some long term guests and I assume those were the ones always hanging out at the entrances smoking, which was not very appealing.
Stayed 1 night in Dec 2023
Response from Steve Pittman on 18 Feb 2024
Thank you for your review Keith.

6/10 Okay

Peifang F

Travelled with family
Liked: Staff & service
Unfortunately, during our stay they had water pipe repairing. We had water outage several times.
Stayed 4 nights in Dec 2023

10/10 Excellent

Charles

Liked: Staff & service, room comfort
Christmas Shopping Visit
Great visit...Loved the check-in clerk.Very friendly
Stayed 2 nights in Nov 2023

4/10 Poor

Latasha

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Got locked out of hotel 2 time and room was a waste of money
Stayed 8 nights in Nov 2023
Response from Steve on 19 Nov 2023
I'm sorry that you feel like your money was wasted.

2/10 Terrible

ramsai

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was rude over the phone and saw some spider in the room . And the was not clean when we arrived
Response from Steve on 12 Nov 2023
Allow me to apologize for the rudeness of staff over the phone. Further training is required and will be institued immediately. I hope you will think about joining us again in the future.

10/10 Excellent

Brie

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check-in was quick and easy and the front desk staff were funny and kind. The property and room were clean and in great shape.
Stayed 1 night in Oct 2023
Response from Steve on 7 Nov 2023
Your response to the Expedia guest survey is appreciated. We hope to see you again in the near future!

2/10 Terrible

Gail

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Steve on 3 Nov 2023
Could you tell me what the problems were that you had?

8/10 Good

Rebeca, Saint Louis

Liked: Cleanliness, staff & service, property conditions & facilities
Very good for the price. Bed was wobbly, but alright
Stayed 1 night in Oct 2023
Response from Steve on 2 Nov 2023
Thank you for taking the time to let us know how we are doing. I apologize for the wobbly bed. I hope you will join us in the future and I'm sure you will not have the same problem.

4/10 Poor

Brittany

Stayed 1 night in Oct 2023
Response from Steve on 30 Oct 2023
We apologize for the miscommunication between Expedia and our property. Most guest choose to utilize our full kitchen and buy groceries at their leisure which is how we are able to offer such a good rate. We hope you will join us again in the future.

4/10 Poor

Faraj Michael

Travelled with family
Bathroom door didn’t close and strive to was rusted. Beds weren’t turned
Stayed 2 nights in Oct 2023
Response from Steve on 24 Oct 2023
Hello Faraj, thank you for staying with us. We have recently made improvements to our maintenance/housekeeping staff and I'm sure if you were to join us in the future your stay would be much more memorable.

8/10 Good

Tonya

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beds were comfortable
Stayed 1 night in Oct 2023
Response from Steve on 22 Oct 2023
Thank you for your visit with us. We hope to see you again soon!

4/10 Poor

Jennifer

Disliked: Cleanliness, staff & service, property conditions & facilities
Left early. My room was on the first floor near check in. Could hear employees
Stayed 2 nights in Oct 2023
Response from steve on 22 Oct 2023
Thank you for your visit with us. Employees will have to be retrained. We hope to see you again soon!

6/10 Okay

Michael

Business traveller
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Property is tailored to long term tenants. Out dated rooms, below average mattresses and pillows. Almost no amenities.
Stayed 1 night in Oct 2023
Response from steve on 22 Oct 2023
Thank you for your visit with us. We hope to see you again.

8/10 Good

Mustafa, Little Rock

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Breakfast was advertised by Expedia as ‘free and included’ but on site, this property does not offer any breakfast anymore!
Stayed 1 night in Oct 2023
Response from Steve on 30 Oct 2023
My apologies for the misunderstanding between Expedia and our property concerning breakfast. With each room having a full kitchen and it being an extended stay property, most guests buy their own groceries and enjoy them at their leisure. This is also the reason we are able to keep our nightly rates so low. In any case, I hope you will join us again in the future knowing that. Your feedback is greatly appreciated.

10/10 Excellent

Andrew, Warren

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 14 nights in Oct 2023
Response from Steve on 17 Oct 2023
Thank you for your review. We are glad you enjoyed your stay.

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Steve on 17 Oct 2023
Thank you so much for staying with us upon your visit. We look forward to seeing you again.

10/10 Excellent

Daniel, Sandy

Stayed 3 nights in Oct 2023
Response from Steve on 3 Nov 2023
Thank you for responding to our survey. I'm glad you had a great visit, and hope to see you again soon.

6/10 Okay

Derek

Liked: Cleanliness
Room was nice but we didn’t have any shampoo, conditioner, soap, and only 3 towels and a quarter of a roll of toilet paper. It seems house keeping didn’t stock the room. Also would be nice to have a coffee pot and coffee. Called front desk and they didn’t answer (it was after 10). They did give us shampoo and conditioner when we went down and asked for some the next morning.
Stayed 1 night in Sep 2023
Response from Steve on 17 Oct 2023
Allow us to apologize for your visit.

8/10 Good

Abigail

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 7 nights in Sep 2023
Response from Steve on 2 Oct 2023
I'm so glad you enjoyed your visit with us! Hopefully we will see you in the near future

4/10 Poor

Russell

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023
Response from Steve on 1 Oct 2023
I apologize that your visit was not more memorable. Hopefully we can garner your trust again in the future and make for a more memorable visit.

6/10 Okay

Keaton

Stayed 7 nights in Sep 2023
Response from Steve on 29 Sept 2023
Thank you for taking the time to review us!

10/10 Excellent

Tara

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking was great and close to front door
Stayed 1 night in Sep 2023
Response from Steve on 25 Sept 2023
Thank you so much for your review of our property!

8/10 Good

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Looks like they're in the process of sprucing up the place. It's obviously been around a while, but it's still pretty nice as is. No breakfast, but maybe that will change in the future. You could actually live here since they have refrigerator, stove, microwave, sink, dishes, silverware, etc.
Stayed 1 night in Sep 2023
Response from Steve on 21 Sept 2023
Thank you for the review. We hope to see you again in the near future!

4/10 Poor

Gail

Disliked: Cleanliness
Stayed 1 night in Sep 2023
Response from Steve on 25 Sept 2023
Thank you so much for your review of our property!

8/10 Good

Randy

Liked: Staff & service, property conditions & facilities
Sofa ! Living room furniture was outdated
Stayed 2 nights in Sep 2023
Response from Steve on 25 Sept 2023
Thank you so much for your review of our property!

10/10 Excellent

Andrew, Warren

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All and all good experience
Stayed 7 nights in Sep 2023
Response from Steve on 25 Sept 2023
Thank you so much for your review of our property!

10/10 Excellent

Richard

Stayed 5 nights in Sep 2023
Response from Steve on 17 Oct 2023
Thank you for staying with us upon your visit and for the review. We appreciate it.

6/10 Okay

William

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fix the Wi-Fi!
This was a nice room. Clean, newish, all features worked except two particularly important things, Wi-Fi & the TV. The TV had thirty-two channels, close to ten said "No signal available". It wasn't like they lost rights; two of the four ESPN channels were out. The Wi-Fi ran at 3.5 mgs which is fine if you're not gaming. But that was when it allowed connection. It lost connection every 5 to 15 minutes with a couple minutes to allow connecting again. It was useless.. Shame, it was a very nice room.
Stayed 2 nights in Sep 2023
Response from Steve on 25 Sept 2023
Thank you so much for your review of our property!

6/10 Okay

Verified traveller

One-night stand...
Staff was friendly enough and the location offered plenty of eateries (chains) and convenience to the highway. Elevator was unattractive and amenities were lacking. Overall, not bad, but not great. I just needed a clean room for a few hours sleep and I got that. I generally try to avoid extended stay hotels as they tend yo show considerable wear and tear and the staff is not acclimated to the typical hotel client.
Stayed 1 night in Aug 2023
Response from Steve on 25 Sept 2023
Thank you so much for your review of our property!

10/10 Excellent

kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Steve on 17 Aug 2023
I am so delighted you had a memorable stay at our property. Hopefully you will be able to join us again in the future!

4/10 Poor

tonisha

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities
Nothing
Stayed 2 nights in Jun 2023
Response from Jason on 25 Sept 2023
Thank you so much for your review of our property!

10/10 Excellent

Oumou

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 9 nights in Jul 2023
Response from Steve on 10 Aug 2023
I'm glad you had a great experience at our property!!