Interior entrance

Reviews of Hilton Garden Inn Louisville Downtown

3.5 out of 5
Hilton Garden Inn Louisville Downtown
350 West Chestnut Street, Louisville, KY

Reviews

8.6

Excellent

Rating 10 - Excellent. 563 out of 1005 reviews" "
Rating 8 - Good. 259 out of 1005 reviews" "
Rating 6 - Okay. 92 out of 1005 reviews" "
Rating 4 - Poor. 51 out of 1005 reviews" "
Rating 2 - Terrible. 40 out of 1005 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

james

.
Stayed 3 nights in May 2024

10/10 Excellent

Sharon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy access off I65 and easy access back on. Central position to restaurants and venues. The room was quiet the beds were very comfortable. Everything really clean. I would stay again anytime.
Stayed 1 night in May 2024

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024

10/10 Excellent

Heather

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from JF on 22 May 2024
Certainly! Here's a template for responding to a positive guest review:It was a pleasure to have you as our guest, and we are delighted that we could make your stay a memorable one. We strive to provide our guests with the best experience possible, and it's gratifying to know that we succeeded during your visit.

6/10 Okay

Brittany

Travelled with group
Liked: Staff & service, amenities
While the staff was very helpful and kind. The noise and smell of the room was awful. I would not stay here again.
Stayed 2 nights in May 2024
Response from JF on 22 May 2024
Certainly! Here's a template for responding to a positive guest review that also noted an issue with the room smell:---Dear [Guest's Name],Thank you so much for taking the time to share your feedback and for your kind words about your stay with us. We are delighted to hear that you enjoyed your stay.However, we sincerely apologize for the inconvenience you experienced with the room smell. Please know that we take your comments seriously, and we have already addressed this issue with our housekeeping team to ensure it does not happen again.Your satisfaction is our top priority, and we are grateful for your understanding. We appreciate your feedback as it helps us improve our services and provide the best possible experience for our guests.We hope to have the pleasure of welcoming you back.

6/10 Okay

Reginald

Liked: Amenities
Nice and clean but a bit noisy. Cleaning crew was close and loud.
Stayed 1 night in Apr 2024
Response from JF on 13 May 2024
We appreciate your feedback and are sorry to hear that your experience fell short of expectations. Your comments are invaluable to us as we continuously strive to improve our services. If there are specific areas where we can enhance your experience in the future, please don't hesitate to reach out. We hope to have the opportunity to welcome you back and exceed your expectations on your next visit.

10/10 Excellent

Terry

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was very clean and the bed was amazing!
Stayed 1 night in May 2024
Response from JF on 11 May 2024
Thank you so much for your kind words! We're thrilled to hear that you enjoyed your stay with us. Your satisfaction is our top priority, and we look forward to welcoming you back again soon!

6/10 Okay

Raymond

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service
service was horrible
Stayed 3 nights in Apr 2024
Response from JF on 9 May 2024
Thank you for taking the time to share your feedback. We deeply regret to hear about your experience with our service, as providing exceptional service is one of our top priorities. Please accept our sincerest apologies for falling short of your expectations.We would like to assure you that we take your comments very seriously and have addressed the issues you raised with our team to ensure that such incidents do not happen again in the future. Our goal is to always provide prompt, courteous, and attentive service to all our guests.We understand the importance of delivering a positive experience, and we truly value your input as it helps us to improve. We hope you will give us another opportunity to exceed your expectations on your next visit.Thank you for bringing this matter to our attention, and we appreciate your patronage.

10/10 Excellent

debbie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a amazing place, very nice people they have working there. Will be back
Stayed 1 night in Apr 2024
Response from JF on 2 May 2024
Thank you so much for taking the time to share your positive experience with us! We are thrilled to hear that you enjoyed your stay at Hilton Garden Inn and that our team was able to exceed your expectations.Providing exceptional service and creating memorable experiences for our guests is always our top priority, and it brings us immense joy to know that we succeeded in doing so during your visit. Your kind words serve as a great source of motivation for our team to continue delivering outstanding hospitality to all our guests.We truly appreciate your feedback and are delighted to hear that you found our facilities and amenities to your satisfaction. It was our pleasure to have you as our guest, and we hope to welcome you back for another wonderful stay in the future.If there is anything else we can do to make your next visit even more enjoyable, please do not hesitate to reach out to us. We look forward to the opportunity to serve you again soon!

8/10 Good

Arturo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Safe
Stayed 2 nights in Apr 2024
Response from JF on 2 May 2024
Thank you so much for taking the time to share your positive experience with us! We are thrilled to hear that you enjoyed your stay at Hilton Garden Inn and that our team was able to exceed your expectations.Providing exceptional service and creating memorable experiences for our guests is always our top priority, and it brings us immense joy to know that we succeeded in doing so during your visit. Your kind words serve as a great source of motivation for our team to continue delivering outstanding hospitality to all our guests.We truly appreciate your feedback and are delighted to hear that you found our facilities and amenities to your satisfaction. It was our pleasure to have you as our guest, and we hope to welcome you back for another wonderful stay in the future.If there is anything else we can do to make your next visit even more enjoyable, please do not hesitate to reach out to us. We look forward to the opportunity to serve you again soon!

6/10 Okay

Adele, CAPE CORAL

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Girl on the desk was very unfriendly, didn't welcome us as we checked in, was very miserable .lobby looked dirty, windows dirty, lots of homeless outside hotel. Wouldn't stay there again.
Stayed 1 night in Apr 2024
Response from JF on 29 Apr 2024
Thank you for taking the time to share your feedback with us. We value all guest experiences, and we are disheartened to hear that your check-in experience did not meet our usual standards of hospitality.Please accept our sincerest apologies for any inconvenience or discomfort you experienced upon arrival. Providing exceptional service from the moment our guests walk through the door is a top priority for us, and we regret that we fell short in your case.We would like to assure you that your feedback has been shared with our team, and we are taking steps to address any issues that may have contributed to your less-than-ideal check-in experience. We hope to have the opportunity to welcome you back in the future and to provide you with the warm, attentive service that you deserve.If you have any further concerns or if there is anything else we can do to improve your experience, please do not hesitate to contact us directly.

10/10 Excellent

Aaron

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Staff was Nice and Breakfast was Good. And my Room was very Clean 5⭐️
Stayed 1 night in Apr 2024
Response from JF on 29 Apr 2024
Thank you for choosing to stay with us and for taking the time to leave such a wonderful review! We are thrilled to hear that you had a fantastic experience during your time with us.

8/10 Good

Laura

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All staff was very helpful and friendly. Valet assistance super quick and kind.
Stayed 1 night in Apr 2024
Response from JF on 20 Apr 2024
Thank you for your kind words! We're thrilled to hear you enjoyed your stay with us. We hope to welcome you back soon for another wonderful experience!

2/10 Terrible

Martika

Disliked: Staff & service
Stayed 1 night in Apr 2024
Response from JF on 21 Apr 2024
Thank you for taking the time to share your feedback with us. We're truly sorry to hear about your experience and apologize for any inconvenience caused. Providing exceptional service is our top priority, and we regret that we fell short of your expectations. We take your comments seriously and will address them with our team to ensure improvements are made. We appreciate your feedback as it helps us to continually enhance the experience for all our guests.

2/10 Terrible

Karen

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from JF on 22 May 2024
Thank you for taking the time to share your feedback with us. We are truly sorry to hear that your experience did not meet your expectations. Please accept our sincerest apologies for the issues you encountered during your stay.Your satisfaction is important to us, and we would like the opportunity to make things right.

10/10 Excellent

david

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from JF on 19 Apr 2024
Thank you for choosing to stay with us and for taking the time to share your wonderful feedback! We are delighted to hear that you had such a fantastic experience during your recent visit.

10/10 Excellent

Haley

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room
Stayed 1 night in Feb 2024
Response from JF on 9 Apr 2024
Thank you so much for taking the time to leave us such a glowing review! We are thrilled to hear that you enjoyed your stay with us and that we were able to meet your expectations.

2/10 Terrible

jeanette

Travelled with group
Disliked: Cleanliness, property conditions & facilities
Marijuana smell throughout 7th floor. Food left in my fridge...not cleaned.
Stayed 1 night in Apr 2024
Response from JF on 8 Apr 2024
Thank you for taking the time to share your feedback with us. We sincerely apologize for the experience you had during your recent stay. It is disheartening to learn that we did not meet your expectations, and we take your comments seriously as we strive to provide exceptional service to all our guests.We regret any inconvenience caused by the smells and cleanliness issues. Rest assured, we have shared your feedback with our team to address and rectify the situation immediately. We continuously strive to improve our services and facilities to ensure all our guests have a comfortable and enjoyable stay.We would like to extend our apologies once again and hope to have the opportunity to welcome you back in the future to showcase the improvements we have made.If you have any further concerns or would like to discuss your experience in more detail, please do not hesitate to contact us directly.

10/10 Excellent

Elizabeth

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy parking and check in, worth it if you need to be in the area
Stayed 2 nights in Mar 2024
Response from JF on 30 Mar 2024
Thank you so much for your kind words! We're thrilled to hear that you enjoyed your stay with us. It was our pleasure to make your experience memorable. We look forward to welcoming you back again soon!

4/10 Poor

Minglun

Stayed 4 nights in Mar 2024
Response from JF on 19 Apr 2024
Thank you for taking the time to share your feedback with us. We sincerely apologize for the experience you had during your recent stay. Your satisfaction is our top priority, and we regret that we fell short of meeting your expectations.We take your comments very seriously and will be investigating the issues you raised with our team to ensure they are addressed promptly. Our aim is to provide all our guests with a comfortable and enjoyable experience, and we are disappointed that we did not achieve this during your stay.Please know that your feedback is invaluable to us as it helps us to identify areas for improvement. We hope that you will give us another opportunity to serve you better in the future.

8/10 Good

Tim

Stayed 1 night in Mar 2024
Response from JF on 29 Mar 2024
Thank you so much for taking the time to leave us such a wonderful review! We're thrilled to hear that you enjoyed your stay with us and that our accommodations met your expectations. Providing exceptional service and creating memorable experiences for our guests is always our top priority, so it's incredibly rewarding to know that we succeeded in doing so during your visit.

10/10 Excellent

Francis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Kat at the check in was very welcoming and friendly. She greeted us with a smile which is what all should expect at check in. We knew we were going to have a great stay. The restaurant and the bar on the 8th floor was a great space to hang out with family. This hotel exceeded our expectations.
Stayed 1 night in Mar 2024
Response from Jf on 17 Mar 2024
Thank you for taking the time to share your feedback. We appreciate your input and are glad to hear that you had an overall positive experience during your stay. We'll certainly take your suggestions into consideration to further enhance our services. We hope to have the opportunity to welcome you back in the future.

2/10 Terrible

Veronica

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Not what I expected from a Hilton hotel. Very disappointing. Not worth the price. As we were walking in from the garage, a huge rat crossed our path. Not a very good first impression. The homelessness is out of control and were allowed to hang out in the lobby. My husband was nearly mugged on the way to the CVS. Housekeeping staff were loud and did not service our room once during our stay. Needed to ask for towels, toilet paper, and soap. No working coffee machine in the lobby. Receptionist didn’t want to get off her ass to assist. Breakfast sucked. Burnt bacon, frozen waffles were served and undercooked eggs and then had the nerve to charge $20 for something I could have made better at home. One waitress to cover a lot of people. Naturally she forgot about us. Couldn’t go anywhere bc everything is boarded up & run by the homeless who were all high & dangerous. Never again.
Stayed 3 nights in Mar 2024
Response from JF on 16 Mar 2024
We're truly sorry to hear about your disappointing experience. Your feedback is invaluable, and we take it seriously. We'll address the issues you've raised immediately to ensure they are resolved for future guests. Please accept our sincerest apologies, and we hope you'll give us another chance to exceed your expectations in the future.

6/10 Okay

Renee

Travelled with partner
Liked: Staff & service
Not in a good area and way overpriced.
Stayed 2 nights in Mar 2024
Response from JF on 14 Mar 2024
Thank you for taking the time to share your feedback. We appreciate your input and are glad to hear that you had an overall positive experience during your stay. We'll certainly take your suggestions into consideration to further enhance our services. We hope to have the opportunity to welcome you back in the future.

10/10 Excellent

Candy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place to stay. We were in town for concert at the Louisville Palace which was a very short walk from our room. Highly recommend this location.
Stayed 2 nights in Mar 2024
Response from JF on 10 Mar 2024
Thank you so much for your kind words! We're delighted to hear that you had a wonderful experience during your stay. Your satisfaction is our top priority, and we look forward to welcoming you back for another memorable visit soon!

10/10 Excellent

Tammy

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We stayed only one night but the hotel was clean and well kept. Bed was comfortable. The staff were all great! Will stay again.
Stayed 1 night in Mar 2024
Response from JF on 4 Mar 2024
Thank you so much for taking the time to share your positive experience with us! We are thrilled to hear that you enjoyed your stay and that our efforts to provide exceptional service and a comfortable environment did not go unnoticed.It's always rewarding to receive such kind words from our valued guests. We take great pride in ensuring that each stay is a memorable one, and your feedback motivates us to continue delivering the best possible hospitality.

8/10 Good

Jeff

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
Nice place to stay. Clean quiet. Staff was very friendly.
Stayed 1 night in Mar 2024
Response from JF on 4 Mar 2024
Thank you so much for your positive review! We're thrilled to hear that you enjoyed your stay with us. We look forward to welcoming you back again soon!

10/10 Excellent

Dana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The girl working Saturday night was amazing, rooms were clean. Very convenient location to walk to merchants
Stayed 1 night in Feb 2024
Response from JF on 28 Feb 2024
Thank you so much for your kind words! We're thrilled to hear that you enjoyed your stay with us. We strive to provide exceptional service, and it's always rewarding to know that our efforts are appreciated. We look forward to welcoming you back again soon!

8/10 Good

Bruce

Liked: Cleanliness, staff & service
Parking is expensive
Stayed 2 nights in Feb 2024
Response from JF on 27 Feb 2024
Thank you for taking the time to share your feedback with us. We understand that parking costs can be a concern for our guests, and we appreciate your input. We constantly review our pricing to ensure it remains competitive while still providing the level of service and security our guests expect. Your feedback will be taken into consideration as we continue to evaluate our parking policies. We hope to have the opportunity to welcome you back in the future.

2/10 Terrible

randall, nicholasville

Disliked: Staff & service
Check in is at 3p, was there at 235p. Told it would be after 3p before I could check in. Ask for them to call when room was ready, no call. Came back and I had reserved a 2 bed room, no more left, my buddy said he would sleep on pullout bed. Went to room, door would not open, 2nd time Kat from desk went to door, still would not open. She said wait here I will send someone back, after 10 min, went back to desk, kat was helping someone else. Got another room, air unit made a very loud screeching sound, went back, told no more rooms available. Had to sleep with no air, luckily, it was not to cold that night.
Stayed 1 night in Feb 2024
Response from JF on 28 Feb 2024
"Thank you for letting us know. We have reached via email to address your concerns and provide further assistance. We appreciate your patience and look forward to resolving this matter with you.

6/10 Okay

Cara

Travelled with partner
Liked: Cleanliness, property conditions & facilities
We have stayed at this location a couple of times and have had wonderful experiences each time. Excellent location for walking to eateries, clubs, and venues. The cost for a room is comparable. This last experience was less than desirable. We waited in line for over 40 minutes to check in. There was only one desk attendant as the other one was helping the short-staffed cleaning crew. After the extensive wait, we were told our room wasn’t ready-mind you this was two and a half hours after advertised check in time. We had to wait an additional 20 minutes for a key. Upon arriving to our room, we found there was no hand soap in the bathroom. I walked out into the hallway and asked a gentleman who was watching videos on his phone instead of helping the two young cleaning ladies for some soap. He and one of the gals searched two cleaning carts as well as the supply room for a bar of soap only to not find a single bar. This was a less than desirable experience.
Stayed 1 night in Feb 2024
Response from JF on 25 Feb 2024
We're genuinely sorry to hear about your disappointing experience. Please know that we take feedback seriously and are committed to addressing any issues you encountered. We would appreciate the opportunity to discuss your concerns further and work towards a resolution. Please don't hesitate to contact us directly. Your satisfaction is our priority, and we hope to have the chance to regain your trust in the future.

8/10 Good

charles

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay
Stayed 1 night in Feb 2024
Response from JK on 25 Feb 2024
Thank you so much for your kind words! We're thrilled to hear that you enjoyed your stay with us. We strive to provide exceptional service and a memorable experience for all our guests. We look forward to welcoming you back again soon!

10/10 Excellent

Rod

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from JF on 26 Feb 2024
We're thrilled to hear that you enjoyed your stay with us. We strive to provide excellent service and memorable experiences for all our guests, and we're delighted to know we hit the mark with you. We look forward to welcoming you back soon!

4/10 Poor

Constance

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Response from JF on 25 Feb 2024
We're sorry to hear that your experience didn't meet your expectations. Your feedback is important to us, and we would appreciate the opportunity to learn more about your stay so we can address any concerns you may have. Please feel free to reach out to our team directly. We hope to have the chance to make it right for you in the future.

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
Stayed 1 night in Feb 2024
Response from JF on 24 Feb 2024
Thank you so much for your kind words! We're delighted to hear that you enjoyed your stay with us. It was our pleasure to ensure your experience was nothing short of exceptional. We look forward to welcoming you back in the future!

10/10 Excellent

Poul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice location.
Stayed 1 night in Feb 2024
Response from JF on 19 Feb 2024
Thank you for taking the time to complete our survey! We greatly appreciate your positive feedback and are thrilled to hear that you had a great experience. If you have any further comments or suggestions, please feel free to share them with us. We value your input and look forward to serving you again in the future!

10/10 Excellent

Michelle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Noisy streets
Stayed 1 night in Feb 2024
Response from JF on 18 Feb 2024
Thank you for taking the time to complete our survey! We greatly appreciate your positive feedback and are thrilled to hear that you had a great experience. If you have any further comments or suggestions, please feel free to share them with us. We value your input and look forward to serving you again in the future!

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from JF on 18 Feb 2024
Thank you for taking the time to complete our survey! We greatly appreciate your positive feedback and are thrilled to hear that you had a great experience. If you have any further comments or suggestions, please feel free to share them with us. We value your input and look forward to serving you again in the future!

8/10 Good

Zachary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from I on 18 Feb 2024
Thank you for taking the time to complete our survey! We greatly appreciate your positive feedback and are thrilled to hear that you had a great experience. If you have any further comments or suggestions, please feel free to share them with us. We value your input and look forward to serving you again in the future!

2/10 Terrible

Millie

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities
We arrived at the property and our reservation thru expedia was no where to be found. Luckily they were able to still accommodate us. We get to the room and it smelled like campfire. Even with the crappy ac unit the smell never cleared out. I left the next morning with a sore throat and mild cough. However, the rooftop bar and bartenders were delightful
Stayed 1 night in Feb 2024
Response from JF on 15 Feb 2024
Thank you for taking the time to share your feedback. We are truly sorry to hear about your experience, as we strive to provide exceptional service to all of our guests. Your concerns have been taken seriously, and we are committed to addressing them to ensure that future guests do not encounter similar issues.We value your feedback and hope to have the chance to regain your trust in our property in the future.Sincerely,HGI Louisville

10/10 Excellent

Faith

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from JF on 5 Feb 2024
Thank you so much for taking the time to share your wonderful feedback! We are thrilled to hear that you enjoyed your stay with us and that our team was able to contribute to a positive experience.

4/10 Poor

Jennifer

Business traveller, Travelled with partner
Liked: Amenities
Disliked: Property conditions & facilities
Our floor smelled like smoke and in our room. On fourth floor
Stayed 1 night in Jan 2024
Response from JF on 5 Feb 2024
Thank you for taking the time to share your feedback with us. We sincerely apologize for any inconvenience you experienced during your stay, specifically regarding the smell in your room.

10/10 Excellent

Cierra

Stayed 1 night in Jan 2024
Response from JF on 21 Mar 2024
Thank you so much for taking the time to share your positive experience with us! We're thrilled to hear that you enjoyed your stay.

8/10 Good

Sandra

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a nice visit.
Stayed 2 nights in Jan 2024
Response from JF on 5 Feb 2024
Thank you so much for taking the time to share your wonderful feedback! We are thrilled to hear that you enjoyed your stay with us and that our team was able to contribute to a positive experience.

10/10 Excellent

Samantha

Liked: Amenities
Stayed 1 night in Jan 2024
Response from JF on 5 Feb 2024
Thank you so much for taking the time to share your wonderful feedback! We are thrilled to hear that you enjoyed your stay with us and that our team was able to contribute to a positive experience.

8/10 Good

Joy

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
The bathroom was not very clean when we arrived. The shower door was broken. We asked for more coffee and never recieved it.
Stayed 2 nights in Dec 2023
Response from Lily on 11 Feb 2024
Thank you for sharing your feedback with us. Allow us to apologize that your stay was not to the Hilton standard we aim to uphold for every guest during every stay. If we can further assist you in any way, please let us know. We are wishing you safe travels!

10/10 Excellent

Derek

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Lily on 11 Feb 2024
Thank you for sharing your feedback with us! We look forward to welcoming you back to the hotel in the near future. Safe travels!

8/10 Good

Tameka

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Lily on 11 Feb 2024
Thank you for sharing your feedback with us. We strive to provide 100% satisfaction for every guest during every stay. We hope to welcome you to our hotel again in the future. Wishing you safe travels!

8/10 Good

Richard

Stayed 1 night in Dec 2023
Response from Lily on 11 Feb 2024
Thank you for sharing your feedback with us. We apologize that we were not able to provide 100% satisfaction as that is the Hilton standard we strive toward every day. For any issue, notify a Team Member and we will make it right before, during, and after your stay. Guaranteed.

10/10 Excellent

Nicholas

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Lily on 11 Feb 2024
Thank you for sharing your feedback with us! We look forward to welcoming you back to our hotel in the future. Safe travels!