Lobby

Reviews of Country Inn & Suites by Radisson, Louisville South, KY

2 out of 5
Country Inn & Suites by Radisson, Louisville South, KY
400 Paroquet Springs Drive, Shepherdsville, KY

Reviews

8.0

Very good

Rating 10 - Excellent. 405 out of 1001 reviews" "
Rating 8 - Good. 305 out of 1001 reviews" "
Rating 6 - Okay. 158 out of 1001 reviews" "
Rating 4 - Poor. 80 out of 1001 reviews" "
Rating 2 - Terrible. 53 out of 1001 reviews" "

7.8/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

6/10 Okay

Jennifer

Travelled with partner
Liked: Cleanliness, amenities
Disliked: Staff & service, property conditions & facilities
The room they gave me per the room i booked reaked of mildew, I mean AWFUL. I went right back to the front and requested a new room. I was told i would have to pay extra since the room choice I booked was maxed and no more were available except for suites. I had to pay extra to upgrade to a suite because it was nonrefundable and I dont feel that was right. It was late, I was tired. I was moved from the moldy first floor room to the third. Aside from the smell of the first floor room and the non draining tub in the suite, the hotel was clean.
Stayed 1 night in May 2024
Response from Manager on 28 May 2024
Hello Jennifer,We apologize for any inconvenience you experienced during your stay. Our team strives to address any concerns promptly, and we regret any disappointment caused. Your feedback on the room conditions has been duly noted for further review. We hope you were able to enjoy the cleanliness of the hotel during your visit, despite these challenges.

6/10 Okay

Octavia

Liked: Staff & service
Disliked: Cleanliness
My overall stay was mediocre. My room was not cleaned and the smell when I entered was horrible. The tub had a dirty ring around it. There was no tissue, soap, nor was there any washcloths and towels in the bathroom.
Stayed 1 night in May 2024
Response from Manager on 28 May 2024
Hello Octavia,We apologize for the inconvenience you experienced during your stay. Guest satisfaction is important to us, and we take your feedback seriously to improve our services. We encourage you to reach out to our management team to discuss your concerns further.

10/10 Excellent

john

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
excellent staff good breakfast
Stayed 4 nights in May 2024
Response from Manager on 24 May 2024
Hello john,We're glad to hear you enjoyed the service from our staff and breakfast during your stay. We appreciate your feedback and hope to welcome you back again soon.

10/10 Excellent

Michael, Glenview

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything
Stayed 1 night in May 2024
Response from Manager on 22 May 2024
Hello Michael,Your five-star rating is greatly appreciated. We are thrilled to hear that you enjoyed staying in our hotel. Thank you so much, waiting to serve you again!

2/10 Terrible

Guy

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
I booked 2 king rooms. Upon checking in we were given queen rooms. I asked for a king but was told none were available. The management was unwilling to negotiate or budge. I was told I could cancel but that was the only action available. I am not pleased with the results😬
Stayed 1 night in May 2024
Response from Manager on 17 May 2024
Hello Guy, We apologize for any inconvenience you experienced during your stay. We always aim to accommodate our guests' preferences, although room requests are subject to availability. Your feedback is valuable, and we will share it with the team for further improvements. Thank you for bringing this to our attention.

8/10 Good

Brittany

Stayed 1 night in May 2024
Response from Manager on 28 May 2024
Hello Brittany, We appreciate you choosing to stay with us! If you have any insights to share, please contact us directly. We look forward to welcoming you back soon.

4/10 Poor

Jerusha

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
My fiends and I booked 3 rooms over the KY derby weekend. 2 of the 3 smelled of smoke and even though we had the windows open and air purifier going, could not get rid of the smell. Rooms had spacious fridge, decent tv, great water pressure but old doors that stuck. Painting needs to be touched up and rooms were very noisy. Walls seemed paper thin. The redeeming quality of this hotel was its proximity to Starbucks and convenience stores and its very kind and accommodating staff. They went out of their way to make us comfortable. The staff was great, Hotel was not. I won’t stay here again.
Stayed 3 nights in May 2024
Response from Manager on 7 May 2024
Hello Jerusha,We apologize for any discomfort experienced during your stay. We're glad to hear you found our staff accommodating and friendly. Please know your feedback on the rooms has been noted for management's review. We value your comments and hope to welcome you back in the future to provide a better experience.

6/10 Okay

David

Smell in lobby
Stayed 1 night in Apr 2024
Response from Manager on 6 May 2024
Hello David,We regret to hear about your experience with the lobby smell. Your feedback is valuable for our improvement. We encourage you to reach out to our management team to discuss your stay further. Thank you for bringing this to our attention.

10/10 Excellent

Tara

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Manager on 6 May 2024
Hello Tara,We are delighted to hear that you enjoyed your stay with us! Should you have any further comments or suggestions, please don't hesitate to reach out to us directly. We look forward to welcoming you back soon!

10/10 Excellent

Elizabeth

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Extremely nice room and employees
Stayed 1 night in May 2024
Response from Manager on 7 May 2024
Hello Elizabeth,We are delighted to hear that you enjoyed our accommodations and hospitality during your stay. Guest satisfaction is our top priority, and we appreciate your positive feedback. Should you have any further comments or suggestions, please do not hesitate to reach out to us directly.

8/10 Good

Blake

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quick easy check in. Quiet room. Comfy bed. All i needed
Stayed 1 night in Apr 2024
Response from Manager on 4 May 2024
Hello Blake,We are delighted to hear that you enjoyed our efficient check-in process, quiet rooms, and comfortable beds. Our team strives to provide a seamless experience for all our guests. If you have any further feedback or require assistance, please feel free to reach out to our management team. Thank you for choosing to stay with us!

8/10 Good

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was friendly, area was nice and quiet.
Stayed 2 nights in Apr 2024
Response from Manager on 4 May 2024
Hello Christopher,We are pleased to hear that you had a positive experience with our friendly staff and enjoyed the quiet surroundings of our hotel. Your feedback is greatly appreciated as we strive to provide excellent service to all our guests.

6/10 Okay

Kari

Travelled with group
Liked: Amenities, property conditions & facilities
The person checking in was polite but barely spoke. When we got to our room, the sofa sleeper had dirty sheets on it and there were no blankets or pillows to use it as a bed. When I went to the front desk to get a clean bed set, he gave me a flat sheet and nothing else. We didn’t use any of the other facilities and when we left the floors had been cleaned but the smell of cleaning product was overwhelming. I guess at least the floors are clean! The area is super convenient to the interstate and lots of food and gas options around.
Stayed 1 night in May 2024
Response from Manager on 7 May 2024
Hello Kari, We value your feedback and apologize for any inconvenience you experienced during your stay. We will address your concerns with our housekeeping and front desk teams for improvement. We are glad to hear you found the location convenient for your needs. Should you require further assistance, please do not hesitate to contact our management team directly for possible resolutions.

10/10 Excellent

Ion

Stayed 1 night in Apr 2024
Response from Manager on 22 May 2024
Hello Ion,Your five-star rating is greatly appreciated. We are thrilled to hear that you enjoyed staying in our hotel. Thank you so much, waiting to serve you again!

6/10 Okay

JAMES

Stayed 1 night in Apr 2024
Response from Manager on 1 May 2024
Hello JAMES, We're sorry to hear you didn't fully enjoy your stay. Please feel free to reach out to us with any specific feedback you may have so we can address it accordingly. We hope to welcome you back in the future for an improved experience.

10/10 Excellent

Kristine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were nice and clean. Easy to find and plenty of parking near door. Had breakfast , but could have had a few more choices.
Stayed 1 night in Apr 2024
Response from Manager on 28 Apr 2024
Hello Kristine,We're pleased you enjoyed our clean rooms and convenient parking. We appreciate your feedback on the breakfast options and will pass it on to our team for review. Thank you for staying with us and we hope to welcome you back again soon.

2/10 Terrible

Charles

Travelled with family
Not autistic family friendly
Stayed 1 night in Apr 2024
Response from Manager on 26 Apr 2024
Hello Charles, We appreciate your feedback and will share it with our team. We strive to cater to a diverse range of guests' needs. Thank you for bringing this to our attention.

4/10 Poor

Jarod

Travelled with family, Business traveller, Travelled with partner
Disliked: Property conditions & facilities
Short hot water time, Heater did not work, just blew cold air all night, couldn't even turn it off
Stayed 1 night in Apr 2024
Response from Manager on 25 Apr 2024
Hello Jarod, We apologize for the inconvenience you experienced with the hot water and heater during your stay. Your feedback is valuable for us to improve our services and facilities for future guests. Please contact our management team directly to address any further concerns or feedback you may have regarding your stay.

2/10 Terrible

Hannah

Travelled with family, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
My room was changed from what I asked for. My family members also paid for a room that has two queen size beds and ended up only getting a king and a pull out bed.
Stayed 1 night in Apr 2024
Response from Manager on 23 Apr 2024
Hello Hannah, We apologize for any inconvenience you may have experienced during your stay. We encourage you to reach out to our management team directly so they can address your concerns and feedback accordingly. Your satisfaction is our top priority, and we value your feedback to improve our services for future guests.

10/10 Excellent

Gregg

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice place to stay. Clean and comfortable and well appointed. Has what you need
Stayed 1 night in Apr 2024
Response from Manager on 23 Apr 2024
Hello Gregg,We're delighted to hear that you enjoyed your stay with us and found our hotel clean, comfortable, and well-appointed. Our team takes pride in providing a pleasant experience for our guests. If you have any other comments or feedback, please feel free to share them with us.

10/10 Excellent

Sandy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was easy and prompt. Our room is clean and comfortable.
Stayed 1 night in Apr 2024
Response from Manager on 7 Apr 2024
Hello Sandy,We are delighted to hear that you had a smooth check-in experience and enjoyed your clean and comfortable room. We appreciate your positive feedback and hope to welcome you back for another pleasant stay soon.

8/10 Good

Derek, New Berlin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Manager on 4 Apr 2024
Hello Derek, We appreciate your recent stay at our hotel. If you have any specific feedback, we encourage you to kindly reach out to us directly. We value your experience and look forward to welcoming you back in the future.

8/10 Good

Mary

Bathtub was not flat and did not feel safe. Great water pressure and comfortable bed
Stayed 1 night in Mar 2024
Response from Manager on 29 Mar 2024
Hello Mary,We appreciate your feedback on the bathtub and are glad you enjoyed the water pressure and bed comfort. Your comments are valuable to us.

10/10 Excellent

brenda

Travelled with family
Liked: Cleanliness, staff & service, amenities
N/A
Stayed 1 night in Mar 2024
Response from Manager on 29 Mar 2024
Hello brenda,We appreciate you taking the time to share your feedback with us. Guest satisfaction is our top priority, and for any further concerns or suggestions, please feel free to reach out to our management team directly. Thank you for choosing our hotel for your stay.

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like this Hotel. Its very nice and clean if the price is not to high .i like to stay here. Its nice and has access to the river
Stayed 1 night in Mar 2024
Response from Manager on 6 Mar 2024
Hello Robert,We are thrilled to hear that you enjoyed your stay at our hotel and found it nice and clean. We're glad you appreciated our location by the river. We hope to welcome you back soon for another enjoyable stay!

6/10 Okay

Debra

Travelled with partner
Disliked: Cleanliness, amenities
Our room was fine for one night but right when we walked in the room there was a smell that reminded me of stale smoke that someone tried to clean out. The spread on one of the beds had stains and the bathtub had a stain that almost looked like blood. I appreciate reviews that help me choose properties. We would not stay here again.
Response from Manager on 2 Mar 2024
Hello Debra,Thank you for sharing your feedback with us. We regret to hear that your experience did not meet your expectations. Your comments will be shared with our team for review and improvement. We value reviews like yours as they help us enhance the experience for future guests. If you have any further concerns, please do not hesitate to contact our management team.

10/10 Excellent

Debra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Heading Home
Clean hotel, decent breakfast, nice area with lots of nearby choices for dinner.
Stayed 1 night in Feb 2024
Response from Manager on 28 Feb 2024
Hello Debra,We are delighted to hear that you enjoyed our clean facilities, breakfast options, and the surrounding area's dining choices. Your positive feedback is greatly appreciated and we hope to welcome you back in the future for another pleasant stay.

6/10 Okay

Beverly, Columbia

Travelled with family
Disliked: Cleanliness
For the most part the hotel was okay. It is dated. Could utilize some upgrades but has everything you need. Only going to stay about 8 hours due to early flight and late checkin. The issue is that with getting up it was discovered that the duffet/ comforter was grossly dirty. Really couldn’t identify what was on it but it wasn’t pleasant to see. Really need to check for bedding cleanliness.
Stayed 1 night in Feb 2024
Response from Manager on 27 Feb 2024
Hello Beverly, Thank you for sharing your feedback with us. We appreciate your comments on the hotel's condition and amenities. Rest assured, we take all guest feedback seriously for continuous improvement. We recommend guests to reach out directly to our management team for any post-stay concerns or assistance.

6/10 Okay

Shannon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Manager on 18 Feb 2024
Hello Shannon,We're sorry to hear that your stay didn't meet your expectations. Please feel free to reach out to us directly with any feedback so we can address any concerns you may have. We value your input and hope to have the opportunity to welcome you back in the future for an improved experience.

10/10 Excellent

Joshua

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Manager on 2 Feb 2024
Hello Joshua,We are thrilled to hear that you had a fantastic experience during your stay with us! We strive to provide exceptional service to all our guests. If you have any further feedback or suggestions, please don't hesitate to reach out to us directly. We hope to welcome you back soon for another memorable stay!

2/10 Terrible

Mary

Stayed 1 night in Jan 2024
Response from Manager on 22 Mar 2024
Hello Mary, We're sorry to hear that your experience didn't meet your expectations. Please reach out to our hotel directly to discuss any concerns you may have so that we can address them promptly. Your satisfaction is our top priority.

10/10 Excellent

Mike

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Came in from out of town to attend an event at the adjacent convention center. Staff is friendly, rooms and hallways are clean and spacious, and breakfast is nice enough. Great value, too!
Stayed 2 nights in Jan 2024
Response from Manager on 30 Jan 2024
Hello Mike,Thank you for sharing your positive experience at our hotel. We are pleased to hear that our friendly staff, clean and spacious rooms, and nice breakfast contributed to your satisfaction. We appreciate your feedback and hope to welcome you back in the future.

10/10 Excellent

Peggy

Stayed 1 night in Jan 2024
Response from Manager on 22 Mar 2024
Hello Peggy,Thank you for choosing to stay with us! It means so much to us to see your positive ratings regarding your experience. I hope you will return to see how we continue to grow and evolve.

8/10 Good

Jill

Stayed 1 night in Jan 2024
Response from Manager on 17 Jan 2024
Hello Jill, Thank you for taking the time to complete our survey! We want you to know that your feedback and rating of our hotel is of utmost importance to us. We would appreciate it if you could kindly reach out to us directly with any specific feedback you may have, so that we may address your concerns accordingly. On behalf of our entire staff, we thank you for your business and we hope to see you again when your travels bring you back to the area!

8/10 Good

Mary

Liked: Cleanliness, room comfort
Customer service was very good. The room was nice and clean, bathroom was clean but very dated. Nice breakfast in the morning. And small but decent workout room.
Stayed 1 night in Jan 2024
Response from Manager on 13 Jan 2024
Hello Mary,Thank you for taking the time to share your feedback with us. We're thrilled to hear that you found our customer service to be excellent and that you enjoyed the cleanliness of your room. We appreciate your input regarding the bathroom and will take it into consideration for future improvements. Additionally, we're glad you enjoyed our breakfast and found our workout room to be suitable for your needs. We hope to welcome you back for another pleasant stay in the future.

8/10 Good

Scott

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Manager on 9 Jan 2024
Hello Scott,We appreciate your review and are glad to hear that you had a positive experience during your stay with us. Should you have any additional feedback or suggestions, kindly contact us directly so that we may address them accordingly. We hope to welcome you back in the future for another enjoyable stay.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just passing through
Picked hotel on stop back home after visiting family. Room was a good size, clean & breafast better than expected
Stayed 1 night in Dec 2023
Response from Manager on 2 Jan 2024
Dear Guest,Thank you for choosing our hotel for your stop back home after visiting family. We're glad to hear that you found the room to be clean and of a good size. It's great that our breakfast exceeded your expectations. We hope to welcome you back in the future.

10/10 Excellent

bertha

Liked: Cleanliness
Stayed 1 night in Dec 2023
Response from Manager on 28 Dec 2023
Hello bertha,Thank you for your review! We are delighted to hear that you had a wonderful stay at our hotel. We strive to provide exceptional service and a great experience for all our guests. We value your feedback and look forward to welcoming you back in the future.

10/10 Excellent

Diana

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Manager on 16 Dec 2023
Hello Diana,Thank you for choosing our hotel for your stay! We are thrilled to hear that you had a great experience with us. We hope to have the opportunity to welcome you back in the near future.

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
Everything went smooth
Stayed 1 night in Dec 2023
Response from Manager on 16 Dec 2023
Hello Michelle,Thank you for your feedback! We are delighted to hear that your stay with us was a smooth experience. We strive to provide excellent service and we appreciate you mentioning it. If you have any future travel plans, we would love to welcome you back to our hotel.

10/10 Excellent

Dorothy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Manager on 13 Dec 2023
Hello Dorothy,Thank you for choosing our hotel for your recent stay! We're thrilled to hear that you had a fantastic experience with us. If you have any further comments or if there is anything else we can do to make your next stay even better, please don't hesitate to reach out to us directly. We look forward to welcoming you back soon!

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice, clean, comfortable room. Had the best breakfast out of all the hotels I’ve ever been too. You can pay your incidental deposit in cash and get it back the next morning. I rate 5 stars
Stayed 1 night in Dec 2023
Response from Manager on 7 Dec 2023
Hello Sarah,Thank you for your positive feedback on our clean and comfortable rooms. We're thrilled to hear that you enjoyed our breakfast, it means a lot to us! We also appreciate your mention of our convenient cash incidental deposit policy. We strive to provide exceptional experiences for our guests and we're glad we could meet your expectations. We hope to welcome you back again in the future.

10/10 Excellent

Henriette M

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
this was our 15th time staying at this property. we will stay here again
Stayed 1 night in Nov 2023
Response from Manager on 7 Dec 2023
Hello Henriette M,Thank you for your loyalty and feedback. We are glad to hear that you intend to stay with us again in the future. We appreciate your continued support and hope to provide you with an even more enjoyable stay next time.

2/10 Terrible

Lorna

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Staff was not very friendly, not rude or anything. Just could have been a little friendly. The bathroom could have used a little help as far as the walls & a little cleaner. There was rust on the walls & the paint was peeling from the humidity from hot showers. The breakfast could have been better, just mediocre. Room smelled clean & the bed was okay. I prefer a softer mattress. Air unit was quiet, I prefer a little louder to drown out other noises. Probably most ppl prefer quiet. Hotel is right by the interstate & outside was noisy, but inside wasn’t. Convenient to stores & food places. I would stay again.
Stayed 3 nights in Nov 2023
Response from Manager on 2 Dec 2023
Hello Lorna, Thank you for sharing your feedback with us. We appreciate your comments about our staff and will take them into consideration for future training opportunities. We apologize for any inconvenience you experienced with the condition of the bathroom and will work on improving this area. We understand your preference for a softer mattress and will note that for your future stays. We're glad to hear that the air unit met your expectations. Thank you for mentioning the convenient location of our hotel. We look forward to welcoming you back in the future.

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Manager on 29 Nov 2023
Hello Charles,Thank you for choosing our hotel for your stay! We're thrilled to hear that you had a great experience with us. If you have any further feedback or suggestions, please feel free to reach out to us directly. We value your input and hope to welcome you back soon!

8/10 Good

Kaylea

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I feel like there shouldn’t be a fee for checking in early.
Stayed 1 night in Nov 2023
Response from Manager on 29 Nov 2023
Hello Kaylea,Thank you for sharing your feedback with us. We understand that early check-in fees can be an inconvenience. We kindly recommend checking our website or contacting our front desk for information regarding our check-in policy, as it can vary based on availability and demand. We appreciate your understanding and hope to host you again in the future.

6/10 Okay

Jason

Travelled with family and small children
Disliked: Cleanliness, property conditions & facilities
I like the layout of the hotel and the staff was accommodating but the entire hotel and rooms need a deep cleaning. The hot tub was closed and boarded up. There was a broken window in the pool area. The sheets had to be changed on both beds because they were dirty, which they did immediately. The breakfast was decent. It wasn't a bad stay but could've been so much better with a few little touches.
Stayed 1 night in Nov 2023
Response from Manager on 8 Nov 2023
Hello Jason,Thank you for your recent stay at our hotel. We appreciate your positive feedback regarding our layout and accommodating staff. We apologize for any inconvenience caused by the cleanliness issues you mentioned. We'll definitely look into your concerns and take appropriate actions. We regret to hear about the hot tub closure and broken window in the pool area. We're glad our team promptly addressed the issue with the sheets, and we're pleased to hear you enjoyed our breakfast. We value your feedback and will strive to make improvements for a better guest experience in the future.

10/10 Excellent

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Manager on 2 Nov 2023
Hello Kenneth,Thank you for taking the time to share your rating. We appreciate your feedback and are thrilled to hear that your experience exceeded expectations. We strive to provide exceptional service to all our guests and we are delighted that we were able to meet your needs. We hope to welcome you back again in the future for another outstanding stay.

8/10 Good

Shawn

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stink bugs in room
Stayed 1 night in Oct 2023
Response from Manager on 1 Nov 2023
Hello Shawn, We apologize for any inconvenience caused by the presence of stink bugs during your stay. Our team works diligently to maintain a high level of cleanliness and pest control in our hotel. We appreciate your feedback and will address this matter with our housekeeping department. Thank you for bringing this to our attention.

8/10 Good

Luke

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would stay again
Great helpful staff and very spacious suite would stay again. Also we liked that the cleaning lady wasn’t there at 8am like other places we’ve stayed to root us out or come in and clean while still in the room. Very uncomfortable feeling. Cons hot tub isn’t in working order and it seemed we had a whole cheer team above us practicing there routine all hours of the night. Once again nothing really to do with the establishment or staff itself.
Stayed 2 nights in Oct 2023
Response from Manager on 31 Oct 2023
Hello Luke,Thank you for sharing your experience with us. We're glad to hear that you found our staff helpful and enjoyed the spacious suite. We apologize for the inconvenience caused by the hot tub and the noise from other guests. We appreciate your understanding that these issues were beyond our control. We hope to welcome you back for another enjoyable stay in the future.