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Reviews of Candlewood Suites Louisville North, an IHG Hotel

2.5 out of 5
Candlewood Suites Louisville North, an IHG Hotel
1419 Bales Lane, Clarksville, IN

Reviews

8.4

Very good

Rating 10 - Excellent. 158 out of 332 reviews" "
Rating 8 - Good. 105 out of 332 reviews" "
Rating 6 - Okay. 41 out of 332 reviews" "
Rating 4 - Poor. 16 out of 332 reviews" "
Rating 2 - Terrible. 12 out of 332 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities
Great staff, friendly perfect for my dogs and I!
Stayed 1 night in Mar 2024

10/10 Excellent

Terri, Spencer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a wonderful time
Stayed 2 nights in Apr 2024

10/10 Excellent

Matt

Stayed 2 nights in Apr 2024

8/10 Good

Irvin

Liked: Cleanliness, staff & service
Friendly staff
Stayed 1 night in Apr 2024

4/10 Poor

Acacia

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Apr 2024

8/10 Good

Taylor

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

2/10 Terrible

Kayla

Stayed 1 night in Nov 2023

8/10 Good

patrick

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just stayed one night but was pleased with the staff. It is away from the highway so there is very little noise. The air conditioner fan was noisy so we didn't run it while sleeping.
Stayed 1 night in Nov 2023

10/10 Excellent

India

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff and clean rooms
Stayed 1 night in Sep 2023

10/10 Excellent

Lila

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The management was amazing!!
Stayed 1 night in Oct 2023

10/10 Excellent

Henryetta

Travelled with partner
Staff was friendly and helpful. Room was clean and comfortable. Great location, quiet.
Stayed 2 nights in Oct 2023

8/10 Good

Melanie, Harrington

Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was excellent and tried their best to accommodate Expedia’s overbooking mistake. The room was clean along with the facility. Just a shame we paid for what we didn’t receive however, the facility said this isn’t the first time Expedia has done this. Would stay at that facility again just wouldn’t use Expedia to book it.
Stayed 1 night in Oct 2023

6/10 Okay

Joshua

Travelled with family
Staff was extremely friendly and helpful. Room could’ve been a little cleaner; walls, floors etc. Bathroom vent didn’t work. But overall worked for the quick trip.
Stayed 1 night in Oct 2023

4/10 Poor

Verified traveller

Stayed 1 night in Oct 2023

6/10 Okay

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Closed pool
The pool was closed and I always base my stays on there being one available.
Stayed 1 night in Sep 2023

10/10 Excellent

Paul

Stayed 1 night in Sep 2023

6/10 Okay

Joseph

Website advertised specific pet fee, but hotel charged twice advertised rate.
Stayed 1 night in Aug 2023

10/10 Excellent

June

Stayed 1 night in Jul 2023

8/10 Good

Sharon

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very convenient to highway, restaurants and shopping. Also free laundry, just bring detergent. Full size fridge, cooktop, microwave in room.
Stayed 3 nights in Jul 2023

10/10 Excellent

Missy

Stayed 1 night in Jul 2023

10/10 Excellent

Thomas

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exceptional accommodations
Always stay here. Spacious and clean rooms.
Stayed 1 night in May 2023
Response from Supervisor on 29 May 2023
Thank you for choosing CandlewoodSuites! We definitely appreciate the 10/10 review!! I will Definitely pass this on to the staff! We are glad you enjoyed your stay! Hope to see you soon!

6/10 Okay

Richard G.

Travelled with family
Disliked: Amenities
it was okay
Stayed 2 nights in May 2023
Response from Supervisor on 29 May 2023
Thanks for staying with us here at the Candlewood Suites. If there is anything we can do to improve please let us know.

8/10 Good

Brock, Indianapolis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2023
Response from Supervisor on 29 May 2023
Thank you for staying with us here at the Candlewood Suites. We hope to see you soon

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were super friendly and helpful!
Stayed 1 night in May 2023
Response from Supervisor on 7 May 2023
Thank you for staying with us here at Candlewood Suit. Thank you for your kind word. Yes, we have a great staff, I will pass this review to the team!!! we hope you come back to visit us soon!!!

10/10 Excellent

Gabriela

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved that they had a little area for snacks, frozen dinners, drinks, and candy that you could purchase on site
Stayed 2 nights in Apr 2023
Response from Jordan on 17 Apr 2023
Well thank you Gabriela!!! We try to always have it stocked with all the guests' favorites. Thank you for staying with us, here at the candlewood suites. We hope to see you soon.

4/10 Poor

Michael

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Our room had a strong chemical smell and the carpet was wet next to the HVAC unit on the exterior wall. It had rained hard the night we arrived. It took longer to get our keys when we arrived than it has ever taken at any hotel at which I have stayed. We were probably standing at the front desk for 25 minutes, and because of this we had a stressful rush to make our early dinner reservations. The whole hotel has a slapped-together feeling about it.
Stayed 2 nights in Mar 2023
Response from Jon B on 29 Mar 2023
We appreciate your feedback. We at the Candlewood Suites are always striving to met our guests needs and your feedback helps us do that. We hope you'll give us another opportunity to host you in the future. Have a great day!

10/10 Excellent

Candice

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2023
Response from JB on 15 Apr 2023
Thank you. We hope to see you again soon!

8/10 Good

Fred

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
👌
Stayed 1 night in Mar 2023
Response from Jordan on 20 Mar 2023
Thanks for positive review and your loyalty to IHG. We hope to see you soon

8/10 Good

Sara

Travelled with family
Liked: Cleanliness, staff & service
Very nice rooms and hotel. Was disappointed the pool was put if order and my kids were very excited to swim.
Stayed 1 night in Mar 2023
Response from Jordan on 20 Mar 2023
Hello Sara! Thank you for your positive review! We appreciate your loyalty. Sorry to disappoint the kiddos! I do understand their frustration. But good new are pool will be ready SOON. Safe travels, we hope to see you and the kids soon. The pool will be ready for them.

10/10 Excellent

Edward, Carstairs

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Did not like jack of restaurants nearby
Stayed 5 nights in Feb 2023
Response from Supervisor on 17 Mar 2023
Hello EdwardThank you for staying with us here at the Candlewood Suites. We appreciate your loyalty. Sorry to hear the restaurant selection wasn't to your liking. Next time you come to visit, we can lead in the right direction of some taste cuisine.

10/10 Excellent

James

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay was only one issue and that was the pool was closed due to an issue.
Response from Supervisor on 17 Mar 2023
Hello James. Thank you for staying with us, we do appreciate your loyalty to IHG. We do apologize for the pool not being open. Just a few minor touches and the pool will be back open. Safe travels, hope to see you soon.

6/10 Okay

Bill

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
We were not td that the pool was under renovation until we checked in.
Stayed 1 night in Jan 2023

8/10 Good

Staci

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff was absolutely amazing. Not fault of the staff, but it had snowed and sidewalks and parking lot were not cleared. That made it hard to push the luggage cart. We did bring our Schnauzer and everyone loved her. Which was very nice, as some places aren’t as welcoming. Once again not the staffs fault, but other guests did not clean up after their dogs in the lawn. Water pressure in the showers were amazing! I know that’s weird, but I loved it!
Stayed 8 nights in Dec 2022

4/10 Poor

Elsiner

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
First room they gave us was dirty. so we have to get transfer to another room

10/10 Excellent

CAROL

Liked: Cleanliness, staff & service, property conditions & facilities

2/10 Terrible

Martin

Travelled with family
Disliked: Property conditions & facilities
No amenities,no pool,no gym,no laundry, having to enter and exit through construction zone and wet paint,sewer/marijuana smell I'm elevator,and hall. Ants in the room.
Stayed 6 nights in Nov 2022

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
On-going renovation contributed to poor check in
The check in at this hotel was really poor, in part because they are in the midst of renovation so are trying to do check in from their sales office. They put me in the wrong room twice before finally figuring it out. The halls were also very messy looking and the stairwell had all sorts of construction debris. The room itself was quite nice although the tub faucet dripped. But the beds were quite comfortable and the temperature well regulated, so overall a solid stay.
Stayed 1 night in Nov 2022

10/10 Excellent

Edelina

Stayed 1 night in Nov 2022

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Oct 2022

10/10 Excellent

Allan

Stayed 3 nights in Oct 2022

6/10 Okay

Jason

Travelled with family
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
Check in was super easy. Staff was more than helpful and very friendly. Room could have used some work for sure. Lights flickered on and off, hot water in the bathroom sink didn’t work, bath tub had hair in it, thermostat just changed whenever it wanted to. It was also very loud, but what would you expect next to an interstate? The train also ran all night long. However, with all that said, the bed was clean and very comfortable. I usually don’t complain, but for what we paid for two nights of sleep I most definitely expected better. May just pitch a tent next time. 😂
Stayed 2 nights in Oct 2022

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2022

10/10 Excellent

Stephan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place
Very comfy bed and pillows. Room was clean and we elected to stay for a second night.
Stayed 1 night in Sep 2022

4/10 Poor

Tom

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
The stay was good the issue was with payment although I pre booked through hotels.com the hotel proceeded to charge me again it took my stay to resolve this issue a little concerning if I did not happen to go to my online banking I would not have caught this for a period of time
Stayed 2 nights in Sep 2022

8/10 Good

June

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice facility
Stayed 1 night in Sep 2022

10/10 Excellent

Jack

Stayed 3 nights in Aug 2022

4/10 Poor

Michael

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The hotel is close to the I-65 north of Louisville and the desk staff were friendly. However, the reason we would never return is the fact that the bedroom has no lights for reading and NO outlets or USB ports nearby for charging a phone and having it near. Also, the bathroom sink has no drain plunger, anything dropped would go down the drain and you couldn't get a sink of water. Also, beware that the nearby Bob Evans restaurant had very slow service and served cold food.
Stayed 1 night in Aug 2022

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness, room comfort
Stayed 4 nights in Aug 2022

10/10 Excellent

Brett

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2022

8/10 Good

Gary

Liked: Cleanliness, staff & service
Needs cleaning or fixing or replacement in areas. Overall I would stay again. Staff was great.
Stayed 1 night in Aug 2022