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Reviews of Aloft Louisville East

3 out of 5
Aloft Louisville East
10700 Westport Road, Louisville, KY

Reviews

9.2

Wonderful

Rating 10 - Excellent. 554 out of 816 reviews" "
Rating 8 - Good. 178 out of 816 reviews" "
Rating 6 - Okay. 48 out of 816 reviews" "
Rating 4 - Poor. 19 out of 816 reviews" "
Rating 2 - Terrible. 17 out of 816 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Jon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Taseana on 17 May 2024
Hello, thank you for taking the time to provide feedback on your stay! We hope that you enjoyed your time here with us and we look forward to seeing you again soon. Cheers!

8/10 Good

samuel k

Liked: Staff & service, property conditions & facilities
Stayed 10 nights in Apr 2024
Response from Taseana on 24 Apr 2024
hello, thank you for taking the time to provide feedback on your stay. We hope that you enjoyed your time here and we look forward to seeing you again some time soon! Cheers

10/10 Excellent

Abigail

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property, spacious rooms! Staff was really kind and helpful! Seems that the walls are a bit thin tho, so we did use earplugs.
Stayed 3 nights in Apr 2024
Response from Taseana on 17 Apr 2024
Hello Abigail thank you for taking the time to provide feedback on your stay. We are happy to hear that you enjoyed your time here with us and we look forward to seeing you again some time soon. Cheers!

8/10 Good

Dany

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Taseana on 10 Apr 2024
Hi, thank you for taking the time to provide feedback on your stay. We hope that you enjoyed your time here and we look forward to seeing you again soon. Cheers!

10/10 Excellent

Pascoe

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed at this location several years ago and loved it. Staying here again I know I made the right decision on this trip.
Stayed 1 night in Apr 2024
Response from Taseana on 10 Apr 2024
Hello Pascoe! We thank you for not only taking the time to provide feedback on your stay but for also considering us for your lodging needs again! We are happy to hear that you enjoyed your stay and we look forward to seeing you again next time. Take care!

8/10 Good

Kevin

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good stay
Stayed 4 nights in Mar 2024
Response from Taseana on 4 Apr 2024
Hello, we are happy to hear that you enjoyed your stay. We appreciate you taking the time to provide feedback on your stay and we look forward to seeing you again soon! Cheers!

10/10 Excellent

Catherine

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The full service bar in this aloft is just so pretty and the cocktails were good. I also love the area around the hotel as it is a very easy area to walk a dog. Not so urban like some hotels plenty of grass
Stayed 1 night in Mar 2024
Response from Taseana on 4 Apr 2024
Hello, thank you for taking the time to provide feedback on your stay. We are happy to see that you enjoyed your time here with us and we look forward to seeing you again some time soon. Cheers!

10/10 Excellent

Todd

Dog friendly is the way to go ! I’ll stay here every single time I travel
Stayed 2 nights in Mar 2024
Response from Taseana on 28 Mar 2024
Hello, we are happy to hear that you and your pup enjoyed your stay here with us. We look forward to seeing you both again some time soon! Cheers!

6/10 Okay

Dan

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room the staff were great. What I didn't like was the poor wifi. I always have a lot of evening work and I couldn't log on . i had to create a hot spot on my phone to get logged in. that's not acceptable in my line of work.
Stayed 4 nights in Mar 2024
Response from taseana on 28 Mar 2024
Hello thank you for taking the time to provide feedback on your stay. We do apologize for the issues with the wifi connection. Our front desk staff if able to assist with this issue if you choose to stay with us in the future. We hope that you enjoyed the rest of your stay. Cheers

8/10 Good

Billy

Travelled with family
A lot of children (ice skating/dance competitions) unsupervised in the gym and pool areas. Rowdy and noisy about hotel. Our room- poor water pressure in shower. A lot of the shower head openings appeared clogged. We had to put our thermostat on 78-80 for it to moderately blow warm. We usually stay here about 5-6 times per year while in Louisville because of the location.
Stayed 2 nights in Mar 2024
Response from Taseana on 28 Mar 2024
Hello, we would like to apologize for the rowdy bunch that was in house during your stay. We appreciate you taking the time to provide such thoughtful feedback during your stay. Thank you, management

10/10 Excellent

Brandy

Stayed 1 night in Mar 2024
Response from Taseana on 5 Apr 2024
Hello, thank you for taking the time to provide feedback on your stay. We hope you enjoyed your time here with us and we look forward to seeing you again some time soon. Cheers!

6/10 Okay

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Taseana on 13 Mar 2024
Thanks for the feedback! We appreciate you taking the time to provide a review and we look forward to seeing you again some time. Cheers!

10/10 Excellent

Susanne Marie

Stayed 2 nights in Feb 2024
Response from Taseana on 22 Mar 2024
Hello thank you for taking the time to provide feedback on your stay. We hope you enjoyed your time here and we look forward to seeing you again some time soon. Cheers!

10/10 Excellent

Renner

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice peace and quite.
Stayed 3 nights in Feb 2024
Response from taseana on 1 Mar 2024
Hello, thank you for taking the time to provide feedback on your stay. We hope that you enjoyed your time here with us and we hope to see you again soon. Cheers, management

10/10 Excellent

Jacob

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Was a great hotel nice people and everything was very clean but
Stayed 1 night in Feb 2024
Response from Taseana on 27 Feb 2024
Hello, thank you for taking the time to provide feedback on your stay. We hope that you enjoyed your stay here with us and we look forward to seeing you again soon. Cheers, management

4/10 Poor

Steve

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Heater in room was so loud it kept us from sleeping. Interstate is 500 ft away and walls are thin Very noisy hotel
Stayed 1 night in Feb 2024
Response from Taseana on 27 Feb 2024
Hello, we apologize about the inconveniences you experienced during your stay. We do have courtyard facing rooms that are away from traffic and less noisy. That can always be requested at the front desk. We hope that you enjoyed your stay overall and we appreciate you taking the time to provide feedback. Cheers, management

6/10 Okay

Charlene

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The breakfast food you purchased in the morning was not good at all. Much needed new menu items. I ate there 3 mornings in a row, nothing was good. I mean nothing. The first night stay no one came to clean the room we had to call down for more towels. Other than that you can walk to a Jaggers and eat a nice meal in the evenings. The one saving grace is the front desk day lady that checked you in just lovely.
Stayed 3 nights in Feb 2024
Response from Taseana on 27 Feb 2024
Hello, thank you for leaving such a thoughful review of your time here. We appreciate all of your feedback and hope that you enjoyed your stay overall. Cheers, management

8/10 Good

Maykel

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It was a peaceful place
Stayed 1 night in Feb 2024
Response from taseana on 21 Feb 2024
Hello, thank you for taking the time to provide feedback on your stay. We are happy to see that you enjoyed your time here and we look forward to seeing you next time. Cheers! management

8/10 Good

Edmundo

Liked: Property conditions & facilities
Stayed 2 nights in Feb 2024
Response from taseana on 8 Feb 2024
Hello, thank you for taking the time to leave a review on your stay. We hope you enjoyed your time here with us and we look forward to seeing you again soon. Cheers, management

10/10 Excellent

Jonathan, Springfield

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property. Love all the amenities.
Stayed 1 night in Jan 2024
Response from Taseana on 1 Feb 2024
Hello, thank you for taking the time to provide feedback on your stay. We are happy to hear that you enjoyed your stay here with us and we look forward to seeing you again soon. Cheers! Management

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Taseana on 18 Jan 2024
Hello, thank you for taking the time to provide feedback on your stay. We hope that you enjoyed your time here with us and we look forward to seeing you again some time soon. Cheers! management

10/10 Excellent

Tiffany

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Such a unique and fine stay!
Very clean! The bed and pillows were very comfortable. By far, one of my favorite hotels!
Stayed 1 night in Jan 2024
Response from Taseana on 18 Jan 2024
Hello, thank you for taking the time to provide feedback on your stay! We are happy to see that you enjoy your time here and we look forward to seeing you again some time soon! Cheers, management

8/10 Good

shawn

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and many food options very close by.
Stayed 1 night in Jan 2024
Response from Taseana on 18 Jan 2024
Hello, thank you for taking the time to provide feedback on your stay! We appreciate you taking the time to write a review and staying with us. We hope you enjoyed your stay and we look forward to seeing you again soon. Cheers, management

10/10 Excellent

Billy

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Taseana on 18 Jan 2024
Hello, thank you for taking the time to provide feedback on your stay. We hope you enjoyed your time here with us and we look forward to seeing you again some time soon. Cheers! management

10/10 Excellent

Agustin, El Paso

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Taseana on 18 Jan 2024
Hello, we are happy to see that you enjoyed your stay here with us. We appreciate you taking the time to provide a review and we look forward to seeing you again soon! Cheers, management

10/10 Excellent

Kendall

Stayed 1 night in Dec 2023
Response from Taseana on 9 Dec 2023
Hello, we appreciate you taking the time to provide feedback on your stay. We hope you enjoyed your time here and we look forward to seeing you again soon! Cheers, management

10/10 Excellent

Kelly

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Taseana on 9 Dec 2023
Hello, thank you for your feedback. Hope you enjoyed your stay and we look forward to seeing you again next time. Cheers, management

10/10 Excellent

Robbi

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean rooms.
Stayed 1 night in Nov 2023
Response from Taseana on 29 Nov 2023
Hello, thank you for taking the time to provide feedback on your stay. We hope that you enjoyed your time here with us and we look forward to seeing you again next time. Cheers, management

6/10 Okay

David

Liked: Cleanliness
Stayed 1 night in Nov 2023
Response from Taseana on 29 Nov 2023
Hello, thank you for taking the time to provide feedback on your stay. We appreciate the review and hope to see you again some time. Cheers!

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Taseana on 29 Nov 2023
Hello David, thank you for taking the time to provide feedback on your stay. We hope you enjoyed your time here with us and we look forward to seeing you again next time. Cheers!

8/10 Good

James

Stayed 1 night in Nov 2023
Response from Taseana on 5 Nov 2023
Thank you for taking the time to provide feedback on your stay. We hope you enjoyed your time with us and we look forward to seeing you again some time soon.

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
underrated hotel
Great property with excellent natural light in the room. Bathroom was spacious and very clean. Love that it’s also pet friendly. The road noise from the highway was a bit more than I thought it would be, but still an excellent value.
Stayed 2 nights in Oct 2023
Response from Taseana on 5 Nov 2023
Hello Rebecca, thank you for taking the time to provide such a kind and thoughtful review. We appreciate your review and we look forward to seeing you again some time soon. Cheers!

10/10 Excellent

Rebecca

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff is always so friendly and courteous.
Stayed 1 night in Oct 2023
Response from Taseana on 5 Nov 2023
Thank you for taking the time to provide such kind feedback on your stay. We are happy to see that you enjoyed your time here with us- we look forward to seeing you again some time soon. Cheers!

6/10 Okay

JEAN

Travelled with family
Liked: Cleanliness, staff & service
My room was in the front and noisy at night from traffic. Near a highway so truckers zooming by all night did not help for a good night sleep
Stayed 2 nights in Oct 2023
Response from Taseana on 27 Oct 2023
Hello, we appreciate you taking the time to provide feedback on your stay. We hope you enjoyed your time here with us and we look forward to seeing you again some time soon. Our apologies for the noise, we do have rooms that face our courtyard instead of the road. Feel free to request a courtyard facing room for a quieter stay. Cheers, management

10/10 Excellent

Amber

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property and staff were great! I would definitely stay there again.
Stayed 5 nights in Oct 2023
Response from Taseana on 27 Oct 2023
Hello, we are glad to see that you enjoyed your time here with us! We appreciate you taking the time to provide feedback on your stay and we look forward to seeing you again some time soon. Cheers! management

8/10 Good

Laura

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Being picky
I felt that the pillows were too soft resulting in a neck ache. I wished to have another blanket in the room to add to the bed. The view out the window of my room was one of green algae from the roof gutter - yuck! I would've appreciated a nightlight in the bathroom for those middle-of-the-night visits to the toilet. Finally, I wanted to have a shelf in the shower to place my personal products.
Stayed 2 nights in Oct 2023
Response from Taseana on 27 Oct 2023
Hello, thank you for taking the time to provide such thoughtful feedback on your stay. We appreciate you taking the time to provide a review and we hope to see you again some time. Cheers, management

8/10 Good

Gail

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a very nice hotel. Pros: Dog friendly was important to us. The staff is very courteous. It was clean and the bed is very comfortable. Cons: Food was overpriced and the bagel I bought was stale. The traffic noise on the street side of the hotel was very bothersome at night. The shower pressure was virtually non-existent.
Stayed 2 nights in Sep 2023
Response from Taseana on 29 Oct 2023
Hello, we are happy to hear that you and your pup enjoyed your stay. We appreciate you taking the time to provide feedback and we hope to see you both again some time. Cheers, management

6/10 Okay

Mark

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Sep 2023
Response from Taseana on 29 Oct 2023
Thank you for the feedback! Cheers, management

10/10 Excellent

Travis

Liked: Cleanliness, property conditions & facilities, room comfort
Amazing hotel!
Stay was amazing. Check in was a breeze and the worker was awesome we talked for like 15 minutes and could’ve continued but I was already having a late check in (3am). They were amazing about that I just let them know ahead of time about it going to be late. The room was nice and clean and felt amazing. The bed was probably the most comfortable bed we’ve slept on, we were missing it when we got back home to our bed. That’s saying a lot if you’ve ever slept on a hotel bed. The daily room cleaning was nice and left the room always feeling amazing like that first day arrival. The only issue we had was one day that didn’t leave an extra roll of toilet paper, luckily we didn’t need it. The only couple downsides we had was our refrigerator didn’t seem to be working luckily for us we were only keeping waters in it or it would’ve been worse. The other thing was on checkout day, housekeeping knocked on our door first at 9ish waking us up and did so every 30 minutes after that. Checkout is at noon so it wasn’t close to checkout time. That for us was unacceptable and will be the thing I warn anyone about when thinking of staying there. Overall wonderful stay and it will be the hotel we check at first when looking at staying in or near that area!
Stayed 5 nights in Sep 2023
Response from Taseana on 29 Oct 2023
Hello, thank you for taking the time to provide such thoughtful and helpful feedback on your stay. We appreciate you not only staying with us but also for taking the time to write a review on the stay and the property. We look forward to seeing you again some time! Cheers, management

10/10 Excellent

Kat

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great spot!!
The front desk lady for Wednesday-Sunday day shift was super awesome and friendly. The gentleman that checked us in was nice as well, all the evening staff was nice. And the girl that checked us was nice. The only complaint is when housekeeping came they did not restock the coffee area or toiletries or take the garbage out. Minor inconvenience really so not a huge issue. Overall it was a great stay and I would definitely recommend to anyone. The price was amazing especially for two rooms.
Stayed 6 nights in Sep 2023
Response from Taseana on 27 Sept 2023
Hello, we want to thank you for taking the time to provide such kind and thoughtful feedback on your stay. We are happy to hear that you enjoyed your time here with us and we look forward to seeing you again next time. Cheers! management

10/10 Excellent

Angela

Stayed 1 night in Sep 2023
Response from Taseana on 27 Sept 2023
Thank you for the feedback! Cheers, management

2/10 Terrible

Kristi

Travelled with family
Disliked: Cleanliness, staff & service, room comfort
Stayed 5 nights in Sep 2023
Response from Taseana on 20 Sept 2023
We appreciate you taking the time to provide feedback on your stay. Thanks, management

10/10 Excellent

Carrie

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Sep 2023
Response from Taseana on 20 Sept 2023
Thank you for taking the time to provide feedback on your stay. We hope you enjoyed your time here with us and we look forward to seeing you again some time. Cheers!

10/10 Excellent

Brandon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Sep 2023
Response from Taseana on 20 Sept 2023
Thank you for taking the time to provide feedback on your stay. We hope that you enjoyed your time here with us and we look forward to seeing you again soon! Cheers! -management

6/10 Okay

Lynn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The unique decor was sort of cold. I thought I liked contemporary/modern, but it was not charming at all. Just futuristic. Also, there was a horrible smell in the lobby. We figured out that it was the shampoo that was in the bathrooms. Other than that, the staff were very friendly and helpful.
Stayed 2 nights in Sep 2023
Response from Taseana on 20 Sept 2023
Hello, we appreciate you taking the time to provide feedback on your experience here with us. We hope that you enjoyed your stay and we hope to see you again some time. Cheers, management

10/10 Excellent

Archinae

Liked: Cleanliness, staff & service, property conditions & facilities
The staff is amazing!!
Stayed 1 night in Sep 2023
Response from Taseana on 20 Sept 2023
Hello, we are so glad to hear that your experience with our staff met your expectations. We hope that you enjoyed your stay and we look forward to seeing you again next time! Cheers, management

8/10 Good

Margaret

Liked: Cleanliness, staff & service, room comfort
Very clean, comfortable bed, quiet. Ticked all of the important boxes for me. Only thing, while there was a bar open at times only food available on site was packaged snack and breakfast foods for sale. I would have liked hot food on site. Near eating places, but wish they had more food options.
Stayed 1 night in Sep 2023
Response from Taseana on 20 Sept 2023
Hello, we appreciate you taking the time to provide such thoughtful feedback on your time here with us. We do have hot breakfast options available for purchase daily from 6am- 10am, weekdays, and until 11am on weekends. We hope that you enjoyed your time here with us and we look forward to seeing you again some time. Cheers! -management

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My Old KY Home
We remembered from previous stays that Aloft was industrial chic, but we had forgotten that it leaned so heavily on the "industrial" look. Room was fine, loved the shower amenities provided. Only minor problem was room lighting: if had to go to bathroom in the middle of the night, turning on bathroom light lit up the entire room making it tough for spouse to continue sleeping. Needs to be separate light switches for sink & shower/toilet rooms.
Stayed 3 nights in Sep 2023
Response from Taseana on 20 Sept 2023
Hello, we appreciate you taking the time to provide such thoughtful feedback on your stay. We hope that you enjoyed your time here with us and we look forward to seeing you again some time soon! Cheers, management

10/10 Excellent

Carol

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Love ALoft!
We discovered ALoft hotels last year while traveling. We love the vibe of these hotels. Boutique, super clean and pet friendly. Very comfortable!
Stayed 1 night in Sep 2023
Response from Taseana on 27 Sept 2023
Hello, thank you for taking the time to provide feedback on your stay. We are happy to hear that you have been enjoying the Aloft brand and we hope to continue exceeding your expectations. Cheers! management

10/10 Excellent

John C

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Taseana on 20 Sept 2023
Thank you for taking the time to provide feedback on your stay. We hope that you enjoyed your time here with us and we look forward to seeing you again soon! Cheers! -management