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Reviews of Aloft Louisville Downtown

3 out of 5
Aloft Louisville Downtown
102 West Main Street, Louisville, KY

Reviews

9.0

Wonderful

Rating 10 - Excellent. 681 out of 1002 reviews" "
Rating 8 - Good. 192 out of 1002 reviews" "
Rating 6 - Okay. 67 out of 1002 reviews" "
Rating 4 - Poor. 30 out of 1002 reviews" "
Rating 2 - Terrible. 32 out of 1002 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Darlene

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024

10/10 Excellent

JAMES

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was amazing. The lobby had a lot of games and a pool table. The bar/restaurant have a great view to watch cars cruising by and a band played one night. Room was very clean and well maintained
Stayed 2 nights in May 2024

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

8/10 Good

Jason

Liked: Cleanliness, staff & service, property conditions & facilities
Customer service was great.
Stayed 2 nights in Apr 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2024

10/10 Excellent

MARK, Green Bay

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

8/10 Good

Melissa, Carthage

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Karen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have stayed here before and will definitely be back. The location is on point. The staff was wonderful. The bar is my favorite one so far.
Stayed 1 night in Apr 2024

10/10 Excellent

patty

Stayed 1 night in Apr 2024

8/10 Good

Carolina

Travelled with partner
Very cute in the heart of downtown. I would only suggest more bar staff for busier nights and for themto be friendlier.
Stayed 2 nights in Apr 2024

10/10 Excellent

Estefania, Danville

Liked: Cleanliness, staff & service, property conditions & facilities
Everyone was great!!!
Stayed 1 night in Apr 2024

10/10 Excellent

Gabriella

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

4/10 Poor

Koty

Travelled with partner
Disliked: Property conditions & facilities
The rooms smelled horribly of marijuana at night. Toilets did not flush and made a loud noise when trying to flush.
Stayed 3 nights in Apr 2024

10/10 Excellent

Sarah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Mar 2024

10/10 Excellent

Leslie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our 2nd time staying at that Aloft & did not disappoint
Stayed 3 nights in Feb 2024

10/10 Excellent

Clare

Liked: Cleanliness, staff & service, property conditions & facilities
Loved the hotel! Comfortable and laid back
Stayed 1 night in Apr 2024

10/10 Excellent

Erik

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property to stay at, nice lobby area with games like Jenga and Foosball, rooms are nice with plenty of water pressure in the shower! Just be aware that parking is an extra cost. I paid $22 per night at the public parking ramp across the street.
Stayed 2 nights in Apr 2024

8/10 Good

Jimmy, Renton

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The aloft is a great property in a great location. I had a very enjoyable stay. Looking forward to returning someday.
Stayed 2 nights in Apr 2024

10/10 Excellent

Gaston

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 4 nights in Apr 2024

10/10 Excellent

Bryan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a bit of an issue when checking in - room wasn’t ready even though it was 6:30 pm. Other than that, very nice stay.
Stayed 1 night in Mar 2024

10/10 Excellent

Douglas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

4/10 Poor

Emily

Disliked: Staff & service
Stayed 2 nights in Mar 2024
Response from Annetta Jackson - Front Desk Supervisor on 17 Mar 2024
Hello Emily, I see you have given us 2/5 rating. Please reach out to me directly by phone: 502-583-1888.

10/10 Excellent

Anne

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Overall great location. Staff was extremely nice. Hotel was clean and pet friendly!!
Stayed 4 nights in Mar 2024
Response from Annetta Jackson - Front Desk Supervisor on 17 Mar 2024
Hey Anne, thank you for the 5/5. You are amazing and we appreciate you look forward to seeing you again!

8/10 Good

alexander

Liked: Cleanliness, staff & service, property conditions & facilities
I will definitely stay here again on my next conversation. Room is spacious and clean, friendly and helpful staffs.
Stayed 3 nights in Mar 2024
Response from Annetta Jackson - Front Desk Supervisor on 17 Mar 2024
Hey Alexander, thank you for the 4/5. You are amazing and we appreciate you look forward to seeing you again!

4/10 Poor

Courtney

Disliked: Cleanliness, staff & service, property conditions & facilities
Extremely disappointed in our stay at this hotel. I booked 2 rooms for a trip with friends and both rooms had issues. For one, the air conditioning units in both rooms were inconsistent and woke us up multiple times with temps between 65-75 despite being set to 68. Also, our room had no shampoo and our friends had no toilet paper or body wash (communal style soaps). It took over an hour to get those delivered. As far as cleanliness, there was a used lotion bottle in our room (set on the counter for us) and mildew in the shower. It also appeared they used queen sized bedding on a king sized bed as the corners would not stay and kept coming off exposing the mattress underneath. The only benefit to this hotel is the location. When coming back to Louisville, I would not stay, nor would I recommend anyone stay at this hotel.
Stayed 2 nights in Mar 2024
Response from Annetta Jackson - Front Desk Supervisor on 17 Mar 2024
Hey Courtney, I am sorry to hear that your stay was not up to par with us. We apologize, for this experience. Thank you for bringing this to our attention as well. If there is anything we can do for please let us know and give us a call at (502) 583-1888. Again thank you.

2/10 Terrible

Anthony

Liked: Staff & service
Disliked: Cleanliness
Stayed 2 nights in Mar 2024
Response from Annetta Jackson - Front Desk Supervisor on 17 Mar 2024
Hey Anthony, I am sorry about you experience here with us. Please give us a call @ (502) 583-1888, to tell us about your overall experience in order for us to address what went wrong.

6/10 Okay

Abel

Liked: Cleanliness
Stayed 1 night in Mar 2024
Response from Annetta Jackson - Front Desk Supervisor on 17 Mar 2024
Hey Abel, thank you for the 3/5. Please give us a call to inform of what we could have done better during your stay.

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Annetta Jackson - Front Desk Supervisor on 17 Mar 2024
Hey Melissa, thank you for 10/10. You are so amazing and we look forward to seeing you again.

10/10 Excellent

Kathy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would totally recommend this hotel. Nothing bad about it.
Stayed 1 night in Feb 2024

10/10 Excellent

Melva

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very nice and easy to locate.
Stayed 1 night in Feb 2024

10/10 Excellent

Allison

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel in an even greater location! Friendly staff
Stayed 3 nights in Feb 2024

6/10 Okay

Racheal

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Nice place; bring your own pillow
The hotel was clean, the food was good, and the staff was wonderful. The pillows were HORRIBLE and will kick your butt if you have any neck/back conditions. The room was also like a furnace or freezing. We couldn’t get the room the right temperature.
Stayed 1 night in Feb 2024
Response from Annetta Jackson - Front Desk Supervisor on 17 Mar 2024
Hey Racheal, thank you for informing us about your stay here at Aloft. We apologize about the pillows. I have passed your review to the Housekeeping Leadership. Once again, thank you

6/10 Okay

Josh

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2024

10/10 Excellent

Kayla

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pretty and modern hotel close to everything. Super clean
Stayed 1 night in Feb 2024

10/10 Excellent

Kay

Liked: Cleanliness, staff & service, property conditions & facilities
Great staff! Helpful and they really seem to love people!
Stayed 3 nights in Feb 2024

10/10 Excellent

Jill

The hotel was very quaint, contemporary, clean, and the staff was too notch! I would recommend and would definitely go back again.
Stayed 2 nights in Feb 2024

10/10 Excellent

Candace

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Great hotel, no issues with check in or rooms. Great location!
Stayed 1 night in Feb 2024

8/10 Good

Carolyn

Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 1 night in Feb 2024

6/10 Okay

Mike

Business traveller, Travelled with group
Liked: Cleanliness, staff & service
Like many Aloft’s this one is showing some wear and tear. Lobby was nice and the room was clean, but some peeling wallpaper in a few spots. Fantastic shower and comfortable bed. Wonderful staff. Super loud neighborhood.
Stayed 4 nights in Feb 2024
Response from Annetta Jackson - Front Desk Supervisor on 20 Feb 2024
Hey Mike, thank for the 3/5 stars. Our number one priority is to make sure we exceed our guest expectations. I apologize for not meeting your expectations during your stay. If you are ever in the area or city again give us another chance and we will blow your mind! See you in the future Mike.

2/10 Terrible

Elaine

Stayed 2 nights in Feb 2024

10/10 Excellent

Jeremy

Stayed 2 nights in Feb 2024
Response from Annetta Jackson - Front Desk Supervisor on 21 Feb 2024
Hey Jeremy, we love to see 10/10. Thank you for taking the time to leave us a great review. See you in the future.

10/10 Excellent

Ronald

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and comfortable place to stay. Close to alot of interested areas including the bourbon distilleries.
Stayed 1 night in Feb 2024
Response from Annetta Jackson - Front Desk Supervisor on 20 Feb 2024
Hey Ronald, thanks for the 5/5 stars. We absolutely love those and we look forward to seeing you in the future.

10/10 Excellent

Bernard J Clark

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cool
Response from Annetta Jackson - Front Desk Supervisor on 19 Feb 2024
Hey Bernard, we love to see 5/5 stars. We look forward to seeing you in the future.

8/10 Good

Angela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful
It was a delightful stay! Had a scare after we checked in and heard someone come in the room who turned out to be housecleaning! Dinner and breakfast were delicious! Safe parking across the street!
Stayed 1 night in Feb 2024
Response from Guest Services on 19 Feb 2024
Hey Angela, thank you for the 8/10 stars. I apologize for you being startled during your stay due to housekeeping. We do look forward to seeing you again if you ever in the city or area again.

10/10 Excellent

Cindy

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed for a weekend with our dog(no extra charge). Cute lobby wirh bar. Had pool table and other games and places to hang out. We easily found street parking and paid on the app since we were in and out. Places for the dog to go...mainly at white castle across the road. If warmer could go to river front
Stayed 2 nights in Feb 2024
Response from Guest Services on 19 Feb 2024
Hey Cindy, 5/5 stars is what we love to see. We look forward to having you stay with us in the future!!

8/10 Good

Kayla

Liked: Staff & service, property conditions & facilities
Enjoyed our stay.
Stayed 1 night in Feb 2024
Response from Guest Services on 12 Feb 2024
Thank you for 4/5 stars we appreciate you staying with us. We look forward to seeing you in the future.

10/10 Excellent

Camille

Stayed 1 night in Feb 2024

10/10 Excellent

Tracy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Guest Services on 5 Feb 2024
We Love 10 Stars!!! Thank You!

10/10 Excellent

Adrian

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Guest Services on 5 Feb 2024
We Love 10 Stars!! Thank You!

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
Great staff
Stayed 2 nights in Jan 2024
Response from Guest Services on 5 Feb 2024
Thank you for 5 stars. We hope to see you again!