Los Peralejos Trip

Need to improve the hot water heater. Some of the personnel are not friendly. For example, I forgot my room keys and the front desk attendant didn’t offer me any assistance.

We chose this hotel for a romantic one-night stay because of its location in Zona Colonial, which is excellent for walking to restaurants, shops, and historic attractions. The colonial architecture and rooftop terrace are beautiful, and the Wi-Fi worked very well. However, our experience was somewhat mixed. Check-in was a bit disorganized and our room was not ready upon arrival. While the room looked charming at first, we noticed a few maintenance and cleanliness issues, including a leaking shower, a non-working safe, and mosquitoes entering the room from the nearby trees. Breakfast was also quite minimal. Overall, the location and historic character are great, but improved upkeep, smoother check-in, and more accurate photos online would make the experience better.

Great centralized Location in zona colonial, Staff was very accommodating and attentive.

I had a wonderful stay at Mauad Hotel in Santo Domingo. The hotel has a great atmosphere, very comfortable rooms, and an excellent location to enjoy the city. What really made the difference during my stay was the exceptional service from the staff. A special thanks to Baez and Milan, who were incredibly helpful, friendly, and always available to assist with anything I needed. Their professionalism and warm attitude truly made me feel welcome and taken care of. Customer service like this makes a stay memorable, and thanks to them my experience at the hotel was even better than expected. Loved the breakfast with the view at Carmela restaurant! I would definitely recommend Mauad Hotel to anyone visiting Santo Domingo and I look forward to coming back.

Staff was lovely and the management was super accommodating; they allowed us an early check in when we initially arrived. We requested a late check out but they were unable to accommodate us as they were fully booked. But they did allow us to stay 6 hours after check out snd enjoy the amenities until our flight. I would definitely return.