Los Patos Beach

A prolonged power outage occurred, and it was evident that the hotel was completely unprepared to manage the situation or provide a reliable backup source of electricity. Throughout this time, there was no visible presence or communication from management to address guests’ concerns or offer assistance. This lack of leadership and accountability only added to the frustration and confusion among guests. As a result, we were left without air conditioning overnight more than 24 hrs. I was forced to sleep without A/C, which aggravated my allergies , causing considerable discomfort. Furthermore, the quality of food and service was severely impacted, as the kitchen and staff were unable to maintain normal operations. This experience fell far below the standards expected of a reputable establishment. Thanks to the staff who stayed and did their best to serve us during the hotel’s power outage. Restaurant buffet and front desk sorry for our frustrations you don’t deserve it.

All the staff were friendly. There was a lot of food and drink options. Clean rooms. I would definitely recommend staying here.

While the property itself was beautifully maintained and well kept not all of the staff were thoughtful and caring while they put on a friendly facade. After day one when I inquired about checking out early and a refund i came back to my suit case rummaged through and clothes on the floor after a day by the poo. I was easily looked over or dismissed while in line or other places. House keeping didn’t come one day and my request for new towels through the app and a call to the front desk were ignored. The last day there the resort kept having blackouts and the side I was on stayed out longer. I asked for a place to charge my phone as I needed to check in with the airline for my departure early the next morning. In all i made the best of the experience for my kids but I can’t say I’d visit again.