Los Patos Beach

True 5 star welcome. First time staying at the new Premier section. From accommodations to the entire staff. EXCELLENT!

The hotel was exceptional. The rooms were clean. Service was great and the food was good too. We will definitely be going to another hard rock in a different location in the future.

We just got back from this hotel, 2 adults and three kids. We got the swimup flat suite, which was great for 5 people. the swimup pool was pretty cold, but the kids didnt seem to mind too much. the beach was great, the pools and the waterpark were also great and the temperature in those pools were fine. We also all loved the lazy river. Cons - the food was just okay. nothing amazing. the drinks were lacking. nothing special. our app to book restaurants did not work the entire time we were there. biggest con: we were staying in building 4 and there was this feature right outside our door where you step on a fake sewer and the ninja turtles theme song plays really loud. IT WAS SO FREAKING LOUD. The theme song still haunts me in my dreams. The kids would start jumping on it as early as 6am... and also all hours of the night! At first I thought it was cute, my kids also loved it. but after hearing the theme song while trying to sleep for the millionth time, it lost its appeal. one night it rained and I think the sensor got stuck....so it literally played non stop from 12am - 3am. I called the front desk and they said they would send someone to fix it but it was a while before it stopped. I know you are probably reading this and thinking that this isnt a big deal, but try keeping three kids asleep at 2 in the morning with TURTLES IN A HALF SHELL blaring in your ear on max volume lol.