Standard Triple Room | Pillow-top beds, individually decorated, individually furnished

Reviews of Basecamp Spitsbergen Hotel

3.5 out of 5
Basecamp Spitsbergen Hotel
Longyearbyen, Longyearbyen, Spitsbergen

Reviews

9.6

Exceptional

Rating 10 - Excellent. 40 out of 49 reviews" "
Rating 8 - Good. 7 out of 49 reviews" "
Rating 6 - Okay. 1 out of 49 reviews" "
Rating 4 - Poor. 1 out of 49 reviews" "
Rating 2 - Terrible. 0 out of 49 reviews" "

9.0/10

Cleanliness

9.6/10

Staff & service

8.6/10

Amenities

9.2/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Alexandre

Travelled with family
Very special place to stay in Svalbard. .
Stayed 5 nights in Feb 2024

8/10 Good

Barnaby

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very cosy
Wonderful and cosy comfortable place to stay. We had a 5 night stay and would have been nice to have had our room serviced at least a couple of times but not once?.? Bathroom a little too small, i struggled in the tiny shower cubicle. Beds excellent and super cosy! Breakfast very good.
Stayed 5 nights in Feb 2024

10/10 Excellent

Jeremy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful stay, great rooms, lovely atmosphere, brilliant team. Highly recommend. Thank you
Stayed 2 nights in Feb 2023
Response from Frida on 2 Mar 2023
Hi Jeremy,Thank you for your review.We hope to see your at our hotel in the future.

10/10 Excellent

Dirk

Stayed 2 nights in Aug 2022
Response from Frida on 2 Sept 2022
Hi Dirk,Thank you for the review. We really appreciate it.We hope to see you again in the future.Best regards

4/10 Poor

Jill

Breakthrough Case!
The pandemic doomed our Wedding Anniversary travel to Svalbard and in fact we never made it. Though we had a “nonrefundable” reservation, we were unable to —reschedule—(they are not the same thing!!!) our plans we had travel insurance. We wanted no reimbursement. We just wanted to set a new date. Our Finnair flights plans changed several times, making our stop on Svalbard not possible. Our disappointment was great. Basecamp, which really does look amazing!!!, would not allow us to reschedule on our original booking. Basecamp offered to send a letter about our not staying in the hotel and so I forwarded that to the travel insurance, which was to no affect.. We were out a thousand dollars and felt there was no recourse in sight. I really only write positive reviews. This planning was just a victim of Covid and even though I was “vaccinated” (travel insurance), I still got sick (charged the full amount).
Stayed 4 nights in Sep 2021
Response from The reception on 11 Sept 2021
Hi Jill, We appreciate you taking the time to provide feedback. It is our priority to ensure that all guest have a good and experience with us. We are deeply sorry for the inconvenience caused to you. Unfortunatley the booking made was non-refoundable, which does not allow refounds or changes in dates. In the times of Covid we have limited ability to make exceptions to this. We realize that this does not make your experience better, but we hope you understand. We wish you all the best and hope you and your husband will make it to Svalbard soon! Best regards

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location for resturaunts and makes for easy pick-up for activities. Staff were very friendly and helped me book activities with local companies. Good breakfast options available including oat milk and fruit if you want to avoid animal products. Room was quirky and clean, with plenty of space if you have lots of luggage.
Stayed 3 nights in Jun 2021
Response from Frida on 6 Jul 2021
Thanks for your review :-)

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2020
Response from Lise on 31 Jan 2020
Takk for din anmeldelse og ditt besøk hos oss her på Basecamp Hotel. Hjertlig velkommen tilbake. Mvh Lise

10/10 Excellent

Therese

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastisk
Unikt sted med fantastisk beliggenhet, vi kommer garantert tilbake og kommer til å bo på samme sted. Hele familien storkoste seg der.
Stayed 4 nights in Dec 2023

10/10 Excellent

Hugo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Veldig koselig hotel - Den beste beliggenheten i Longeyearbyen. Det som virkelig stod ut var betjeningen - både i resepsjonen og i frokost salen - det var fantastisk hyggeligenog hjelpsom. Vi kommer helt sikkert tilbake Mvh Hugo Ulstein med Fam
Gløgg/Gluwein I resepsjonen 💫💫
Stayed 4 nights in Nov 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Førjulsstemning
Stemningsfullt lite hotell i gjennomført stil. Vakkert interiør, god frukost, hyggelig personale, varm atmosfære.
Stayed 3 nights in Nov 2023
Response from Andrea on 21 Nov 2023
Hei, takk for god tilbakemelding. Dere er hjertelig velkommen tilbake.

10/10 Excellent

Ivar

Liked: Staff & service, property conditions & facilities, room comfort
Beste hotell
Longyearbyens beste hotell - på alle måter.
Stayed 4 nights in Oct 2023
Response from Matilde on 7 Nov 2023
Hei Ivar! Tusen takk for hyggelig tilbakemelding, det setter vi pris på!

10/10 Excellent

Erik

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Langhelg i september, tre voksne. Kjempefornøyd!
Vi er et par med voksen datter som valgte dette hotellet for en langhelg på Svalbard. Vi er utrolig fornøyd! Veldig hyggelig betjening, spennende rom og god frokost. Dette var i september, så det var en svært stille og rolig atmosfære på hotellet, noe som passet oss godt. Vi velger definitvt dette hotellet neste gang på Svalbard!
Stayed 3 nights in Sep 2023
Response from Matilde on 7 Nov 2023
Hei Erik, Tusen takk for en hyggelig tilbakemelding, det setter vi pris på! Håper vi ser dere på Basecamp hotell ved en senere anleding.

10/10 Excellent

Roy-Ove

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Feb 2023
Response from Frida on 21 Mar 2023
Hei Roy-Ove,Takk for hyggelig anmeldelse.Håper vi kan ønske dere velkommen på hotellet igjen en gang i fremtiden.

10/10 Excellent

Kjetil

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2023
Response from Frida on 12 Mar 2023
Tusen takk for hyggelig anmeldelse! Vi håper å se dere igjen på vårt hotell.

10/10 Excellent

Torleif

Travelled with family
Liked: Staff & service, room comfort
Disliked: Cleanliness
Stayed 4 nights in Jul 2022
Response from Evelina on 7 Aug 2022
Takk for din review, Torleif! Håper vi sees snart igjen! Mvh,

10/10 Excellent

Zeyang

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2022
Response from Evelina on 26 Jun 2022
Hi Zeyang, Thank you very much for your review! We at Basecamp Explorer Spitsbergen stives to give our guest the best experience! It was lovely to have you here. Hope to see you back soon. Best regards,

10/10 Excellent

Arild

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Kjempegod service
Meget bra betjening som ga oss god info om Svalbard
Stayed 3 nights in Jun 2022
Response from Evelina on 17 Jun 2022
Hei Arild, Takk for din fine ord! Vi setter stort prist på din tilbakemelding. Vi på Basecamp prøver alltid å gi gjestene våre den beste opplevelsen under sitt opphold hos oss. Håper vi sees snart igjen! Med vennlig hilsen,

10/10 Excellent

Haakon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Veldig fornøyd
Koselige rom og god frokost.
Stayed 5 nights in Aug 2021
Response from Frida on 12 Aug 2021
Takk for tilbakemeldingen og velkommen tilbake til oss.

10/10 Excellent

Johnny

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2021
Response from Basecamp teamet on 6 Aug 2021
Hei Johnny, det gleder oss at dere hadde et fint opphold her hos oss på Basecamp Hotel! Vi håper vi sees snart igjen. Nyt resten av sommeren,

10/10 Excellent

Andreas

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
En god plass å bo!
Veldig hyggelig betjening, super service og sentral beliggenhet. God frokost og nærhet til alle fasiliteter. Kan absolutt anbefales!
Stayed 4 nights in Jul 2021
Response from Evelina on 3 Aug 2021
Hei Andreas, Takk for din tilbakemelding. Det var en fryd å ha dere hos oss. Håper vi sees snart igjen!

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Utmerket service, flott overnatting
Opplevde meget positiv serviceinnstilling blant personalet
Stayed 2 nights in Jul 2021
Response from Frida on 31 Jul 2021
Tusen takk for tilbakemeldingen, Peter!

10/10 Excellent

Espen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jul 2021
Response from Evelina on 29 Jul 2021
Hei Espen, Takk for at du valte og bo hos oss på Basecamp Hotel! Ønsker dere god tur videre og velkommen igjen!

10/10 Excellent

Katja Henriette

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super super super - go for it
Just spend 5 lovely summer days. We have to come back again and will for sure chose Basecamp. Wonderful place, super service, super friendly and helpful staff, lovely accommodation. Thank you Evelina - always smiling receptionist and continuously prepared to help us finding the best experiences.
Stayed 5 nights in Jul 2021
Response from Frida on 1 Sept 2021
Thank you for your review and welcome back to us. :-)

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sjarmerende hotell med bra service
Stilig hotell med veldig bra service! Frokosten var også god. Eneste var at når solen stod rett på rommet ble det til tider ganske varmt inne, og vi kunne ikke justere varmen selv. Men heldigvis gikk det an å åpne vinduene.
Stayed 3 nights in Jun 2021
Response from Frida on 15 Jul 2021
Takk for tilbakemelding :-) Vanskelig å regulere når det blir varmt, heldigvis kan vi få det varmere når kulda setter inn.

10/10 Excellent

Karianne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Veldig fornøyde, anbefales.
Vi hadde et supert opphold her. Gode senger, nydelig frokost og veldig hyggelig betjening. Barna elsket at rommet var i fangsthytte-stil. Anbefales
Stayed 3 nights in Jul 2021
Response from Evelina on 13 Jul 2021
Tusen takk for din tilbakemelding, Karianne. Veldig hyggelig at fangstmann-stilen faller både voksne og barn i smaken. Vi ønsker dere velkommen tilbake stakks!

6/10 Okay

Verified traveller

Travelled with family
Disliked: Property conditions & facilities
Slitt rom, dusjen var ødelagt. Vi har vært flere ganger i Svalbard, og kommer tilbake. Men det blir ikke på dette hotellet. Vi hadde med barn, og det var fest til 01.30 og 02.30.
Stayed 2 nights in Jul 2021
Response from Frida on 9 Jul 2021
Takk for deres tilbakemelding.

10/10 Excellent

Bjoern Harald

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Særpreg
Godt hotell i fangstmannhyttestil. Flott frokost
Stayed 5 nights in Jun 2021
Response from Frida on 6 Jul 2021
Takk for anmeldelse, Bjørn Harald :-)

10/10 Excellent

Rolf Åge

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Kjempe godt mottatt og service hele oppholdet. Noe byggearbeid med minimal forstyrrelser. Enkel og god frokost med ett grett utvalg. Noe varm på rommet til vi fant termostat. Romnet var rent ved ankomst. Pga korona var det ikke renhold under opholdet men fukk rene hpndklær ved behov. Har en koselig stil. Kan anbefalles.
Stayed 2 nights in Jun 2021
Response from Frida on 27 Jun 2021
Tusen takk for hyggelig tilbakemelding :-)

10/10 Excellent

Marie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2021
Response from Frida on 26 Jun 2021
Tusen takk :-)

10/10 Excellent

Nadine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing hotel
Amazing hotel with a lot of history. And a super friendly staff. Definitely going back!
Stayed 3 nights in Jun 2021

10/10 Excellent

Knut

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fangsthytte med alle fasiliteter
Hotellet, fellesarealer og rommet ga virkelig følelsen av å være på Svalbard. Assosiasjoner til fangsthytte, og flott utsikt til fjellene rundt. Midt i sentrum av byen. Vi hadde ikke daglig renhold pga pandemi, og smale senger om man ønsker å sove sammen, gir litt dårligere score på komfort. Alltid livlige og godt besøkte Kroa er i samme bygning. Vi vil gjerne bo på Basecamp ved senere anledninger. Basecamp Hotel er også et perfekt utgangspunkt for ekspedisjoner til Isfjord Radio og Nordenskjøld lodge som begge er i samme system.
Stayed 1 night in Mar 2021
Response from Frida on 23 Mar 2021
Hei Knut! Tusen takk for hyggelig tilbakemelding. Vi ser frem mot å få dere på besøk igjen i fremtiden :-)

10/10 Excellent

Lars Marius

Travelled with group
Liked: Staff & service, property conditions & facilities
A very cozy and unique stay!
Stayed 3 nights in Mar 2021
Response from Frida on 23 Mar 2021
Thank you for the nice words :-)

10/10 Excellent

Heidi

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Flott sted
Flott sted midt i smørøyet av Longyearbyen. Veldig bra service, hyggelig personale og artige rom. Grei frokost.
Stayed 5 nights in Mar 2021
Response from Frida on 23 Mar 2021
Tusen takk for hyggelig tilbakemelding :-)

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and caretaking people. On my next trip I will stay here again! 🙂
Stayed 6 nights in Mar 2021
Response from Frida on 16 Mar 2021
Thank you! It was a pleasure having you here :-)

8/10 Good

Knut

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Veldig sentralt 😊👍
Stayed 3 nights in Sep 2020

10/10 Excellent

Verified traveller

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2020

10/10 Excellent

Einar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2020

8/10 Good

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2020

8/10 Good

Per

Travelled with family
Liked: Property conditions & facilities
Stayed 3 nights in Aug 2020

10/10 Excellent

Ida H B

Stayed 3 nights in Jul 2020

10/10 Excellent

Ingar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Koselig hotell med veldig hyggelig betjening, god frokost og service :-)
Stayed 5 nights in Jul 2020

10/10 Excellent

Ståle

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2020

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2020

10/10 Excellent

Pia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Charmeren hotel
Super hyggeligt hotel . Meget venlig og hjælpsom personale. Lækker morgenmad. Et stort plus der er altid te og kaffe. Et lille minus sengene er meget bløde. Alt i alt et besøg vær. Masser af charme.
Stayed 4 nights in Feb 2020
Response from Basecamp Hotel, resepsjon on 14 Feb 2020
Tusen takk for en hyggelig tilbakemelding Pia, det setter vi i Basecamp stor pris på! Velkommen tilbake ved en senere anledning :)

10/10 Excellent

Eowyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020
Response from Frida on 3 Feb 2020
Tusen takk for besøket! :-)

8/10 Good

Tore, København

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Longyearbyen, Basecamp Spitsbergen
Ankom ved midnatt. Fikk ved ankomst rom 12, som var glohett, da det var vendt mot midnattsolen. Klaget og ble overført til rom 7. Det viste seg at vinduet der ikke kunne åpnes, og personalet var nå gått. Sovnet omsider. Ble neste dag flyttet til rom 5. Rommet var utmerket, det samme var servicen. Personalet var hjelpsomt og delte beredvillig av sin erfaring. Mitt ankepunkt er prisen, men den kjente jeg på forhånd. Basecamp Fangstmannshotellet heter nå Basecamp Spitsbergen.
Rom 5
Rom 5
Rom 5
Rom 7