Front of property
Check availability

Reviews of Traveler's Inn

2 out of 5
Traveler's Inn
838 15th Ave, Longview, WA

Reviews

5.8
Rating 10 - Excellent. 31 out of 192 reviews" "
Rating 8 - Good. 41 out of 192 reviews" "
Rating 6 - Okay. 34 out of 192 reviews" "
Rating 4 - Poor. 36 out of 192 reviews" "
Rating 2 - Terrible. 50 out of 192 reviews" "

6.0/10

Cleanliness

6.8/10

Staff & service

5.6/10

Amenities

5.4/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

10/10 Excellent

Catherine

Liked: Cleanliness
Stayed 2 nights in Jan 2024

8/10 Good

Luis

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location
Stayed 1 night in Mar 2024

8/10 Good

TIMOTHY

Business traveller
Liked: Cleanliness, staff & service
Stayed 3 nights in Jan 2024
Response from management on 9 Feb 2024
thank you for staying with us, we hope to see you again !

2/10 Terrible

Shanna

Travelled with partner
Disliked: Amenities, property conditions & facilities
Scary & stinky. People live long term on the property which has red flags written all over it. The smell in the room was horrible & people were up all night long around us. Seemed as though it was in a bad part of town with very undesirable people all around- cars with broken out windows with tarps over them in the parking lot. Did not feel safe.
Stayed 1 night in Jan 2024

8/10 Good

Casey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Anna and Ruby (management) on 9 Jan 2024
it was very nice to meet you and we hope to see you in the future thank you for your review and hopeyou have s wonderful day !!!!!

10/10 Excellent

JESSICA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Anna and Ruby (management) on 22 Dec 2023
thank you for taking the time during this busy seasonto send us such a wonderful review. have a great holiday and look forward to seeing you again'

2/10 Terrible

Kristina

Travelled with pets, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The bed stunk, we had to sleep on top of the blankets and bring in blankets for the car. Shower head was moldy so we couldn’t even shower the next day. Staff couldn’t figure out what room to put us in because they didn’t know what room was available. Worst experience ever. I would like my money back.
Response from management on 9 Feb 2024
we are always disappointed when we are informed that our guest are not satisfied with their stay, its a shame nothing was mentioned at all to the management or staff about your issue during your stay, because at least we would have had a opportunity to correct or accomodate you better to insure your satisfaction, we finally located your reservation and noticed it was from back in october 2023, nearly 4 months ago and you are just now submitting this review? this is the first we have heard about your issues concerning your stay, had you addressed your concerns at the time of your stay, we would have happily corrected the issues or issued a refund, because we work very hard everyday trying to improve our business and to make sure our customers are satisfied, as always thank you for your negative outdated feedback and i hope you have a super awesome day!!

10/10 Excellent

Danielle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Anna and Ruby (management) on 31 Oct 2023
thank you for taking the time to send us such a nicereview , we do look forward to seeing you again ,have a wonderful day !!!!

8/10 Good

Miguel

Liked: Cleanliness, staff & service
Stayed 2 nights in Oct 2023
Response from Anna and Ruby (management) on 11 Oct 2023
thank you for taking the time to send us the nice review , it was very nice to meet you and look forward to your next visit ,have a wonderful day!

6/10 Okay

Susana, Littlerock

Travelled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
It seemed very outdated and the room had a musty smell to it
Stayed 1 night in Sep 2023
Response from Anna and Ruby (management) on 3 Oct 2023
thank you for taking the time to send us a review ,we are trying everyday to make improvements and your feedback i helpful so that we continue to improvethe hotel for our guests. have a wonderful day!!

10/10 Excellent

Louise

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent customer service
it was our first time there . Ruby at the front desk was wonderful and super friendly. Max helped me connect to the Internet. Everyone was so pleasant and nice. Stayed for two night. Will definitely go back again. Big Thank you to all that made our stay enjoyable.
Stayed 1 night in Sep 2023
Response from Anna and Ruby (management) on 29 Sept 2023
thank you for taking the time to send us such a wonderful review we do like receiving all feedbackso we know what to do to make our guests have a enjoyable stay with us, we look forward to seeing you again have a wonderful day

10/10 Excellent

Victoria

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The friendly, hardworking staff really, REALLY, care about their guests!! They are working hard to make this a five-star motel. I would definitely recommend this place now.
Stayed 3 nights in Sep 2023
Response from Anna and Ruby (management) on 19 Sept 2023
thank you for taking the time to send us such a nice review , and we look forward to seeing you in the future , have a wonderful day!!!

6/10 Okay

douglas

Business traveller
Disliked: Amenities, property conditions & facilities
Basic Nothing special, just a place to lay your head.
Stayed 1 night in Aug 2023
Response from Anna and Ruby (management) on 12 Sept 2023
thank you for taking the time to send us areview and look forward to seeing you again have a wonderful day

8/10 Good

John

Stayed 1 night in Aug 2023
Response from Anna and Ruby (management) on 15 Sept 2023
thank you for taking the time to send us a review and to let us know how we are doing .we look forward to seeing you again, have a wonderful day!

2/10 Terrible

Chris

Business traveller
Disliked: Amenities
Musty old
Stayed 1 night in Jul 2023
Response from Anna and Ruby (management) on 12 Sept 2023
thank you for your review and feedback we trying to make positive improvements everyday to make our guests have a comfortable stay with us have a wonderful day

6/10 Okay

John

Travelled with family
Disliked: Property conditions & facilities
Stayed 5 nights in Jul 2023
Response from Anna and Ruby (management) on 25 Jul 2023
thank you for taking the time to send such a nice review and we look forward to seeing youagain .thank you again and have a wonderfulday !

8/10 Good

Heather

Liked: Cleanliness, staff & service
Stayed 1 night in Jul 2023
Response from Anna and Ruby (management) on 24 Jul 2023
thank you for taking the time to send us the nice review and we look forward to your nextstay with us have a wonderful day Travelers Inn managers, Anna and Ruby

8/10 Good

Maria

Stayed 1 night in Jul 2023
Response from Anna and Ruby (management) on 6 Aug 2023
Thank you for taking the time to send us sucha nice review its always good to know how we are doing, we look forward to seeing you again have a wonderful day!

10/10 Excellent

William, Seattle

Stayed 1 night in Jul 2023
Response from Anna and Ruby (management) on 6 Aug 2023
Thank you for taking the time to send us such a nice review , its always good to know how we are doing ,we look forward to seeing you again,have a wonderful day!

2/10 Terrible

crystal

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Property had broken lighting, no facial tissue, substandard bath fixtures. Generally in bad shape. Marginally clean. Staff was very nice, but the owners have not put any capital into improving a very poor property.
Stayed 2 nights in Jul 2023
Response from management on 13 Jul 2023
Crystal,First of all I want to thank you for staying with us. For your information we have all rooms recently renovated in 2022. I would like to get a date that you stayed with us. I looked for your reservation on 10th July and nothing shows up under your name. I need to know the reservation date and the room that you stayed in. We will upload pictures of rooms that you stayed in and let the public decide. Thanks

4/10 Poor

Joshua

Travelled with partner
Liked: Cleanliness
We had to cancel our second night because we felt so unsafe. Loud fighting in the parking lot, someone casing our car, the smell of meth all made us feel unsafe enough to sleep with the table against the door. Lots of noise outside our door at all hours of the night. The room was clean and the front desk help was very nice. But it wasn’t enough for us to stay a second night.

8/10 Good

Mark

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023
Response from management on 13 Jul 2023
Hello Mark,Thanks for your great review and we did enjoy your company here with us. Thank you for your business.

8/10 Good

James, Lakebay

Travelled with group
Liked: Cleanliness, staff & service
Friendly proprietor!
Stayed 1 night in Jun 2023
Response from Anna and Ruby (management) on 1 Jul 2023
thank you for taking the time to send a wonderful review ,we look forward to seeing you again ,have a wonderful day

8/10 Good

Sarah

Stayed 2 nights in Jun 2023
Response from Anna and Ruby (management) on 28 Jun 2023
thank you for taking the time to send such a nice review and look forward to seeing you again ,have a wonderful day !!!

8/10 Good

Steven

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Travel
The desk was friendly and recommended a close restaurant that was excellent
Stayed 2 nights in Jun 2023
Response from Anna and Ruby (management) on 26 Jun 2023
thank you for taking the time to send a thoughtful review and we look forward to seeing you again , have a wonderful day !!!

8/10 Good

Robert

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Great location for us.
Stayed 5 nights in Jun 2023
Response from Anna and Ruby (management) on 22 Jun 2023
thank you for taking the time to submit the nice review we look forward to seeing you again have a wonderful day

8/10 Good

Alison C.

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
nice people and staff
Stayed 2 nights in May 2023
Response from Anna and Ruby (management) on 28 May 2023
thank you for taking the time to send a review and look forward to seeing you again and have a wonderful day!

10/10 Excellent

David

Stayed 1 night in May 2023
Response from Anna and Ruby (management) on 21 Jun 2023
thank you for taking the time to give us such a nice review and look forward to seeing you again

8/10 Good

Danielle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2023
Response from Anna and Ruby (management) on 7 Mar 2023
thank for taking the time to send the wonderful review and look forward to seeing you in the future have a wonderful day

2/10 Terrible

Scott

Stayed 1 night in Jan 2023
Response from Anna (manager) on 16 Mar 2023
we are truly sorry that your stay wasn't as expected, we have corrected the issues and concerns, and we appreciate your feedback.

10/10 Excellent

Lisa

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The wifi signal was poor the whole entire time I was there. Little or no signal.
Stayed 1 night in Jan 2023
Response from Anna and Ruby (management) on 2 Feb 2023
Thank you for taking the time to send us a very nice review the wifi has given us problems before but hopefully we have resolved the issue we apologize for the hassle

6/10 Okay

Carillon

Travelled with family
Liked: Cleanliness, staff & service
Close to hospital
Stayed 1 night in Jan 2023
Response from Anna and Ruby (management) on 21 Jan 2023
Thank you for your feedback we thank you for staying with us and hope to see you in the future,have a awsome day.

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
Ruby, the manager is very welcoming and friendly. I would say again, for sure.
Response from Anna and Ruby (management) on 16 Jan 2023
Thank you for taking the time to give such a very nice review and we really look forward to your return stay with us .

2/10 Terrible

Michael

Disliked: Cleanliness, amenities, property conditions & facilities
The motel was very dirty broken Furniture in my room the toilet wouldn't flush when I pulled the sheets back to go to bed there was dirt in my bed when I took a shower the next morning before I left it went from extremely cold to extremely hot within a matter of seconds about burning the top of my head overall just a run-down dirty Motel wouldn't go back
Stayed 1 night in Dec 2022
Response from Anna and Ruby (management) on 22 Jan 2023
we are sorry to hear you didnt enjoy your stay, if these issues were brought to our attention at the time of your stay we would have happily corrected them and done what was necessary to make sure your stay was relaxing and comfortable, thank you for your feedback we have fixed and corrected the issues and again we apologize that your stay wasnt as expected, have a wonderful day!

10/10 Excellent

Robin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best In Class Customer Service
I was pleasantly surprised at the immaculate cleanliness of the place. For a motel, I experienced the best in class customer service that far exceeded any motel let alone any hotel I have ever stayed at! The motel manager there was friendly, courteous, and on point with the overall operations of the place. She was excellent! I am so impressed with the staff that work here and how much they truly care about there residents and there job! I will definitely be staying here again! Thank you for everything Travelers Inn!
Stayed 1 night in Nov 2022
Response from Anna and Ruby (management) on 29 Nov 2022
thank you so much for taking the time to send sucha wonderful review ,our goal here at Travelers is to insureour guests have a comfortable stay with us and we do look forward to seeing you when you return . thank you again for the review

10/10 Excellent

Randy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2022
Response from Anna and Ruby (management) on 17 Nov 2022
Thank you for taking the time to submit your positive feedback, we hope to see you again in the future and also wish you a wonderful safe holiday season.

6/10 Okay

Daniel

Travelled with family
Liked: Staff & service
The location was good for the activities we had planned in the area. Easily could hear the rooms on all sides of us and people outside. Bedding wasn’t clean, actually found small pieces of pot in the blanket and then on the sheets from previous people. Lipstick stains on the towel.
Response from Anna (manager) on 17 Nov 2022
we are truly sorry to hear that your stay with us was not as expected, our customer service is our priority ,so we very much appreciate your feedback and informing us on the areas that need improvement ,we regret that your concerns were not brought to our attention during your stay because we would have gladly corrected the issues and accommodated your needs to insure that your stay was more comfortable and pleasant. thank you and have a wonderful safe holiday season.

10/10 Excellent

Justin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay. Awesome service.
Stayed 1 night in Oct 2022
Response from Anna (manager) on 18 Oct 2022
thank you for taking the time to give us such great reviewand hope to see you again have a wonderful day!

10/10 Excellent

Anna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2022
Response from management on 15 Oct 2022
thank you for your positive feedback,hope to see you again!

8/10 Good

Mildred

Liked: Staff & service, property conditions & facilities
Ruby the desk gal is great. I left my coat behind and I called and she is going to send it to me by mail. They have a new owner who is planning to take better care of the place. Blessings to Ruby and my thanks!
Stayed 2 nights in Sep 2022
Response from Anna (manager) on 7 Oct 2022
thank you for taking the time to give us such a wonderful review 'we hope to see you in the future thank you again for being so thoughtful the hotel management

10/10 Excellent

Jeanne

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Watched a homeless person shoot up drug right in front of my children
Stayed 1 night in Sep 2022
Response from Anna (manager) on 6 Oct 2022
the hotel management are very sorry that your children were exposed to that kind of behavior we are trying our best to avoid those kind of actions in our area its not been easy but we will keep trying to curtail that behavior thank you for taking the time to give us a review have a wonderful day

10/10 Excellent

LINDA

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff, got coffee on early in AM, bought ice for us as machine was down.
Stayed 1 night in Aug 2022
Response from Anna (manager) on 19 Aug 2022
Thank you for staying with us, we appreciate your positive feedback and we value our customers and their satisfaction is our priority, we are happy to hear you had a comfortable stay and hopefully we will see you again in the future! :-)

10/10 Excellent

Tony

Great stay
Got at the property arond 4 pm and had my room key ready just needed ID to ckeck in which made me feel secure.microwave and frige was good ,well frige was a big one not the cheap ones.Slept great the bed wasnt too firm or sinking soft.
Stayed 1 night in Aug 2022
Response from Anna (manager) on 19 Aug 2022
thank you for your positive feedback, we are delighted that you enjoyed your stay with us and we always want our customers to have a hassle-free check-in, its our priority to make sure our guests feel safe, secure and comfortable during their stay, thank you for staying with us and hope to see you again soon! :-)

10/10 Excellent

Cindy

Stayed 1 night in Jul 2022
Response from management on 5 Aug 2022
thank you for your positive feedback we are happy that you enjoyed your stay, we hope to see you again!

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jul 2022
Response from management on 5 Aug 2022
we want our guest to be completly satisfied when they stay with us, and we will work harder to make sure things are more pleasent for our guests have a wonderful day

6/10 Okay

Verified traveller

Liked: Room comfort
Disliked: Staff & service, property conditions & facilities
Needs updating
Furniture was old (a couch needed replacing), one chair was broken and the room needed to be updated with newer bathroom fixtures. We stayed two nights and the bed wasn't remade nor the towels replaced (we had to ask for new towels). Don't know how she got a key, but one resident unlocked our door from the outside with her key....never had that experience before!
Stayed 2 nights in Jul 2022
Response from management on 5 Aug 2022
we are sorry you didnt enjoy your stay, we have corrected the issues that were brought to our attention and we appreciate you letting us know about the things that neede attention. have a wonderful day!

10/10 Excellent

Geraldine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Longview, wW
Excellent customer service, room was clean snd comfortable. We wll choose to stay here again if we visit here again.
Stayed 1 night in Jul 2022
Response from management on 5 Aug 2022
thank you for your positive feedback we are happy that you enjoyed your stay, we hope to see you again!

8/10 Good

Guy

Travelled with family and small children, Business traveller, Travelled with pets
Liked: Cleanliness, staff & service
Friendly and courteous staff
Stayed 7 nights in Apr 2022
Response from management on 12 May 2022
thank you for your positive feedback and we are glad you enjoyed your stay

8/10 Good

Miles

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place had character and the owners were friendly and very hospitable.
Stayed 2 nights in Apr 2022
Response from management on 12 May 2022
thank you for your positive feedback and we are glad you enjoyed your stay

10/10 Excellent

Suzanna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My stay was great and the staff was to
Stayed 1 night in Apr 2022
Response from Anna (manager) on 19 Apr 2022
Thank you for your positive feedback, and we are very happy that you enjoyed your stay with us and hope to see you again in the future.