Long Pond Trip

The staff was awesome the front desk receptionist Junior was nothing less than amazing he was sweet kind and very informative just off first impressions & interaction with him I will definitely be back no questions asked ps. Entering the hotel the smell and cleanliness alone I will keep me coming back thank you for a wonderful experience

Perfect location. Times Square right around the corner (half a block), Rockefeller Center within walking distance, Junior's diner and bakery across the street, along with the Broadway theaters. Taxis are constantly lined up so it's a breeze grabbing one to take you anywhere you need to go and the Hop On Hop Off bus also picks up 5 minutes away at M&M World in Times Square. Service was amazing and hotel was clean.

Room could have been much cleaner. Restaurant was very unorganized. I wanted a coffee to go, server realized no one had restocked the to go cups. Wanted to pay with cash, server realized there was no money in cash register. Second day, server didn't know how to make coffee. At dinner, there were only a few things to eat from the whole menu because someone forgot to put in the order for restocking of food. Hotel charged my credit card $130 for no reason on top of the $400 hold for two rooms after arriving. Very disorganized. Wont stay there again. Good location/access to other things.

Eveything was acceptable, except the TV that didn't work. I wasnt there to watch TV

Perfectly pleasant stay. Breakfast was served with a smile. Bar seemed popular on Thursday night.