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Reviews of The Upper Pass Lodge at Magic Mountain

2.5 out of 5
The Upper Pass Lodge at Magic Mountain
420 Magic Mountain Access Road, Londonderry, VT

Reviews

8.4

Very good

Rating 10 - Excellent. 242 out of 555 reviews" "
Rating 8 - Good. 199 out of 555 reviews" "
Rating 6 - Okay. 73 out of 555 reviews" "
Rating 4 - Poor. 24 out of 555 reviews" "
Rating 2 - Terrible. 17 out of 555 reviews" "

8.6/10

Cleanliness

9.2/10

Staff & service

8.0/10

Amenities

7.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

6/10 Okay

Lacee

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Small town feeling which was perfect. The room was nice, and spacious. Unfortunately no refrigerator, but it did have a small coffee maker and microwave. The spa tub was a little wonky, wouldn’t hold water. We improvised and stuffed towels around the drain so we could still enjoy it. The water temperature in the spa tub and shower was very unpredictable, extremely hot or extremely cold and inconsistent. The bed was huge, I liked the firmness of the bed, however hubby was not a fan. A bit outdated on the decor, however the antique feeling of the unique windows was definitely cool! The staff were friendly, but not very educated on the experience of being there. We also chose to go to a different restaurant from the one in the building as it seemed run down and not very busy for a Friday night. Overall, a pleasant experience just average.
Stayed 1 night in May 2024
Response from Vince on 12 May 2024
Thank you for taking the time to provide your honest feedback. I am glad you had a pleasant experience overall and apologize for not meeting your expectations..With regards to appliances, I will check to see that the 3rd party site is not stating they are available in the rooms (the room didnot have a microwave either). I will aslo follow up on the spa tub, as we did not have an issue when cleaning it.I will follow up with the team regarding what they may have missed with regards to the experience of staying here. The team members you encountered have been with us several years.It is agreed that our property is dated and updates remain an ongoing project.I am sorry that you missed out on the restaurant. While it is quiet during our off season, we have found that the majority of our visitors enjoy their dining experience with us.Again thank you for the feedback . Should you ever be willing to consider a return visit, please reach out to us directly so the we can be sure to provide a better experience

6/10 Okay

Melissa

Liked: Cleanliness, staff & service
Stayed 1 night in May 2024
Response from Vince on 9 May 2024
Thank you for taking the time to provide your rating. I hope that your stay was not a disappointment and that the remainder of your travels went well.

10/10 Excellent

Patrick

Travelled with family, Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an excellent off-season stay here. The staff are all super friendly and accommodating. The rooms were exceptionally clean, spacious, with very comfortable beds. The whole property is friendly to dogs on leashes(except possibly inside The Red Slate Restaurant). We stayed for 2 nights and had a wonderful time exploring nearby Manchester, Londonderry, and Dorset. The Red Slate had an excellent menu and we ate there for 2 dinners and breakfasts (reservations on Open Table Suggested). The bar features all Vermont made beer, wine, and liquor, with inventive cocktails. We would highly recommend! Please note that during the off-season A/C was not available in our room, the outdoor pool was closed, the only access to 2nd floor is via stairs, and the room interior was slightly outdated. These things did not negatively effect our trip in any way. Will definitely stay here again. :)
Response from Vince on 6 May 2024
Thank you for taking the time to provide your feedback and for the kind words. I am glad you enjoyed your stay. My apologies for the A/C, we could have turned it on for you. The pool opens Memorial Day weekend.We look forward tou your return.

8/10 Good

Lou

Liked: Cleanliness, amenities, property conditions & facilities
Quiet
Stayed 1 night in Apr 2024
Response from Vince on 15 Apr 2024
Thank you for taking the time to provide you rating. I hope that you enjoyed your stay and will visit us again if you get the chance

10/10 Excellent

Nicole, Madison

Stayed 1 night in Apr 2024
Response from Vince on 6 May 2024
Thank you for taking the time to provide your rating. I am glad you enjoyed your stay and hope that you will visit us again soon.

10/10 Excellent

George

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Helpful and friendly receptionist
Stayed 1 night in Apr 2024
Response from Vince on 9 Apr 2024
Thank you for taking the time to provide your feedback and for the kind words.Please visit us should you be in our area again

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Really friendly.
Stayed 1 night in Apr 2024
Response from Vince on 3 Apr 2024
Thank you for taking the time to provide your rating. We hope to see you again when you return to our area

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities
super convenient to go Ski Magic
Stayed 1 night in Mar 2024
Response from Vince on 31 Mar 2024
Thank you for taking the time to provide your rating. I am glad you enjoyed you stay and hope you will visit us again

6/10 Okay

Nadine

Stayed 1 night in Mar 2024
Response from Vince on 16 Apr 2024
Thank you for taking the time to provide your rating. I apologize for not meeting your expectations. Without additional information I am hoping that we already have or are working on the challenges you experienced.Again, my apologies

10/10 Excellent

Roman, Linden

Liked: Cleanliness, staff & service, property conditions & facilities
The Upper Pass Lodge is a must if you need a spot to stay while in the Londonderry, Vermont area!!! Last weekend's snowstorm in Vermont forced us to extend our trip by a day. Found this lodge when looking for another place to stay closer to Okemo Mountain. You don't even need to leave the lodge...room, restaurant, bar and comfy lounge all under one roof...clean too! Vince (co-owner) and Rit (bartender) were both awesome! Both went out of their way to make our stay there enjoyable. And it's close to 4 different mountains in the area 🏂🗻⛷️. The bar only serves beer 🍺, wine 🍷 and spirits 🥃 from Vermont producers. Great that they support local!!!
Stayed 1 night in Mar 2024
Response from Vince on 31 Mar 2024
Thank you for taking the time to provide your feedback and for the kind words. I am gjad you "found" us and I look forward to your return.

10/10 Excellent

Tyler

Stayed 1 night in Mar 2024
Response from Vince on 15 Apr 2024
Thank you for taking the time to provide your rating. I am glad you enjoyed your stay and hope you will visit again soon.

6/10 Okay

Maria

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
I was so impressed with our room - both the size and cleanliness - in addition to the pet-friendly policy that didn't charge extra for having them along. There was no fridge or microwave in the room or common areas, but the front desk person was so kind to heat up our food each morning. Everything was wonderful... except for the sound issues. The heating pipes clang loudly and, though I am used to this in many places I've lived, it was unusually loud. A bit like construction. We had a heat pump that I had to shut off at night because the compressor made a constant, faint car alarm sound. What was hardest for me was the lack of soundproofing between the lower and upper levels. Our last night there, people checked in above and I could hear them when they talked (very loudly), walked, and even when they shifted in bed (which made squeaking sounds). Sleep was difficult. If they could mitigate the noise issues, it would be a great place to stay again.
Stayed 3 nights in Mar 2024
Response from Vince on 16 Mar 2024
Thank you for taking the time to provide you honest feedback. I apologize for the challenges with the heating noises as that is an ongoing issue that we are working on a solution for. (heat pump noise is a new issue we need to address) If you were to consider a return vist, we have pet friendly rooms on the second floor that may help. Again, thank you for the honest feeback as it assists us with transparency for future guests

10/10 Excellent

Mingchao

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is actually quite nice and clean and is better than it looks in the pictures
Response from Vince on 16 Mar 2024
Thank you for taking the time to provide your rating and for the kind words. We remain a work in progress, I am glad we looked better than some of the pictures. We hope to see you again

8/10 Good

Kristen

Liked: Cleanliness, staff & service
Stayed 3 nights in Feb 2024
Response from Vince on 4 Mar 2024
Thank you for taking the time to provide your rating, I hope that you enjoyed your stay with us and will visit again next year

10/10 Excellent

Kathleen

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Location and extremely great staff
Amazing Hotel stay. Great Hospitality. Staff friendly and could not do enough for us . I will be going back for sure .
Stayed 2 nights in Feb 2024
Response from Vince on 26 Feb 2024
Thank you very much for the kind words. I am glad you enjoyed your stay and look forward to what hope to be many return visits

10/10 Excellent

Heather

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ski trip
Stayed 2 nights in Feb 2024
Response from Vince on 26 Feb 2024
Thank you for taking the time to provide your rating. I am glad you you enjoyed your stay and hope that you will vist again

8/10 Good

Yeoulin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2024
Response from Vince on 23 Feb 2024
Thank you for taking the time to provide your rating. I hope that you enjoyed your stay and would consider visiting us again

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024
Response from Vince on 17 Feb 2024
Thank you for taking the time to provide your rating. I am glad you enjoyed your stay and hope that you will visit us again

10/10 Excellent

Derek

Liked: Cleanliness, staff & service, property conditions & facilities
Great atmosphere and people
Stayed 2 nights in Jan 2024
Response from Vince on 18 Jan 2024
Thank you for taking the time to provide your feedback. I am glad you enjoyed your stay and hope you will get the chance to visit us again

10/10 Excellent

Carlos

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great value, definitely worth the stay.
Response from Vince on 9 Jan 2024
Thank you for taking the time to provide your feedback. I am glad you enjoyed your stay and hope you will get the chance to return

10/10 Excellent

Montana

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Helpful staff and very convenient for skiing at the hill. Good food and relaxing common space.
Stayed 6 nights in Dec 2023
Response from Vince on 9 Jan 2024
Thank you for taking the time to provide your feedback and for the kind words. Hopefully we will see you again next year

10/10 Excellent

Jeremy

Travelled with family and small children
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Vince on 9 Jan 2024
Thank you for taking the time to provide your rating. I am glad you enjoyed you stay and hope you will visit us again

4/10 Poor

Courtney

Stayed 3 nights in Dec 2023
Response from Vince on 26 Jan 2024
I apologize for not meeting your expectations. I hope we are addressing the challenges you have experienced in our ongoing attempt to improve our facilities and services for our guests.

6/10 Okay

Robert

Liked: Staff & service, property conditions & facilities
.
Stayed 2 nights in Dec 2023
Response from Vince on 20 Dec 2023
Thank you for taking the time to provide your feedback. I apologize if we did not meet your expectations. If you would consider a returm visit, please reach out in advance so that we can attempt to address any issues prior to your arrival

10/10 Excellent

Diana, Hallowell

Stayed 2 nights in Dec 2023
Response from Vince on 9 Jan 2024
Thank you for taking the time to provide your rating. I am glad you enjoyed you stay. Hopefully you will get the chance to visit us again

10/10 Excellent

Jake

Stayed 1 night in Dec 2023
Response from Vince on 2 Jan 2024
Thank you for taking the time to provide your rating. I am glad you enjoyed your stay and hope you will get the chance to visit us again

10/10 Excellent

Elizabeth

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Stayed 1 night in Dec 2023
Response from Vince on 10 Dec 2023
Thank you for taking the time to provide your rating. I am glad you enjoyed your stay and hope you will visit us again

8/10 Good

Eva

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We nicely greeted, booking was confusing with online reservation. Staff very attentive and find a solution. Amazing dining options affordable. Bar and cozy common area. Room was very spacious with private deck. Forgot a personal item and was shipped to my residence! Love this fact!
Stayed 2 nights in Nov 2023
Response from Vince on 9 Dec 2023
Thank you for taking the time to provide your feedback. I am glad you enjoyed your stay and hope that you will visit us again

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Really nice place. Clean comfortable and friendly.
Five stars for ambience, comfort, cleanliness. Very cozy common area and bar. Location is beautiful. Staff friendly. I rated medium for condition as the place is old and clearly gets well used during ski season. HOWEVER, this is not ugly or bad as in a gross motel with broken stuff and dirt. The room was clean and nice and smelled fine, but the carpets were well worn and there is a lot of wear to the place in general. I did not want to leave too many stars on condition and have folks thinking it was a gleaming hotel, it is not. All this said, I enjoyed it more than a shiny hotel. Really good vibe. I will definitely drive an hour out of my way to stay at Upper Pass when I am back in Vermont.
Stayed 1 night in Oct 2023
Response from Vince on 5 Dec 2023
Thank you very much for your honest feedback. I an glad you enjoyed your stay and look forward to your return.As a dated and well worn property, we remain a work in progress and have slowly been able to improve the condition of our lodge. I hope that you will notice some of the updates with each return visit

10/10 Excellent

Jeremy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Vince on 5 Dec 2023
Thank you for taking the time to provide your rating.I hope that you will get the chance to visit us again soon

10/10 Excellent

Bruce, Naples

Liked: Cleanliness, staff & service, property conditions & facilities
Very comfortable. The staff was great and welcoming and the restaurant/bar had very good service and food. I would stay here again.
Stayed 1 night in Nov 2023
Response from Vince on 5 Dec 2023
Thank you for taking the time to provide your feedback and for the kind words. I am glad you enjoyed your stay and look forward to having you as our guest again soon

2/10 Terrible

Rachel

Stayed 1 night in Nov 2023
Response from Vince on 20 Dec 2023
I am very sorry to have disappointed you for this visit. I will reach out to see how I might be able to address the issues

10/10 Excellent

Mandy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved staying here. Easy drive to town and a breath taking drive. Will stay again
Stayed 4 nights in Nov 2023
Response from Vince on 29 Nov 2023
Thank you for taking the time to provide your feedback. I am glad you enjoyed your stay and look forward to you visiting us again.

8/10 Good

William

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect for a one night stay. Was visiting friends in the area and this was reasonable and convenient. Easy check in, friendly staff.
Stayed 1 night in Nov 2023
Response from Vince on 19 Nov 2023
Thank you for taking the time to provide your feedback. I am glad you enjoyed your stay and hope you will visit us again

10/10 Excellent

Nadine Ellen, Tampa

Travelled with pets, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Highly Recommend If you want to feel Vermont Ski like this is it ! Nice staff and so convenient and accommodating! Pet Friendly too !ps if you need refrigeration just ask they will even put in their big one for you !!! 5 star
Stayed 2 nights in Nov 2023
Response from Vince on 12 Nov 2023
Thank you for taking the time to provide your feedback and for the kind words.We look forward to seeing you the next time you are in the area

8/10 Good

Diana

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Nov 2023
Response from Vince on 9 Nov 2023
Thank you for taking the time to provide your rating. I hope that you enjoyed your stay and would consider staying with us in the future

10/10 Excellent

Timothy

Stayed 1 night in Nov 2023
Response from Vince on 7 Nov 2023
Thank you for taking the time to provide your rating. I am glad you enjoyed your stay and hope that our scheduling will not be an issue for your next visit

10/10 Excellent

Maribel

Liked: Cleanliness, staff & service
Stayed 1 night in Nov 2023
Response from Vince on 6 Nov 2023
Thank you for taking the tim eot provide your review. I am glad you enjoyed your stay and hope that you will visit us again

10/10 Excellent

Kyle

Stayed 2 nights in Oct 2023
Response from Vince on 4 Nov 2023
Thank you for taking the time to provide your rating.I am glad you enjoyed your stay and hope you will visit us again

8/10 Good

Jay

Liked: Cleanliness, staff & service, property conditions & facilities
A good hit or miss hotel.
This stay was hard to judge. I want to really like it. The price was good. It's not a basic hotel, but it doesn't nail fancy either. For every plus, there was an issue. The bed was large, but uncomfortable. It has a fancy tub, but no steps to climb into it. The bathroom was very nice and a great shower, but the door didn't close fully and there is no shelf in it to hold your things. There is a TV, but it's from 25yrs ago. There was also no fridge in the room. There is a restaurant, but it's closed on Mondays and Tuesdays. Which were the first 2 days we were there. It wasn't a bad stay. They set out coffee which was probably the best I've ever had and best of the trip. The food was really good. Wish they were open every day. The staff was very nice and helpful. Able to tell us where to get laundry done and eat on the days they weren't open. Overall it wasn't bad, just not what I would expect. I thought the location was good with lots of things 30 min or less away. But after sleeping on that bed I'll look for a different place to stay
Stayed 3 nights in Oct 2023
Response from Vince on 29 Oct 2023
Thank you for taking the time to provide your honest feedback. I apologize for not meeting your expectations in so many areas.We remain a work in progress and are slowly making improvements to our lodge.Thank you for the kind words regarding our staff and restaurant.As we continue with our upgrades, I hope that someday you might reconsider a return visit

6/10 Okay

S

Travelled with partner
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
The management personnel were very nice, but the room needs to be updated and a thorough cleaning.
Response from Vince on 28 Oct 2023
Thank you for taking the time to provide your honest feedback.Updating the rooms remains a work in progress and we still have a signficant amount of work ahead of us.I make no excuse for a lack of cleanliness.I hope that you might still consider a return visit should you be in our area in the future

10/10 Excellent

Karin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable Low Key place to stay
Our stay was great. I have to say wasn't sure at first but it was a great place to stay. The Red Slate Restaurant was awesome. Great fish and chips.
Stayed 1 night in Oct 2023
Response from Vince on 23 Oct 2023
Thank you for taking the time to provide you feedback and for the kind words.I am glad you ejoyed your stay and dining experience with us.Should you find yourself in the area in the future, please visit us again

2/10 Terrible

Brian

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
we are both elderly and did not know we had to climb stairs there are up 5 them turn climb two angled stairs and them 5 more stairs I almost fell they is also no one at the desk during the day and only for a few hours at night will never go they again you take a shower and the water is either so hot or goes ice cold
Stayed 2 nights in Oct 2023
Response from Vince on 21 Oct 2023
Thank you for taking the time to provide your feedback. I apologize for your dissapointing stay with us. The room you reserved is on the second floor. I apologize if the 3rd party site did not make that clear.Although we do not lways have someone at the front desk, we are on property and available 24 hours.I will look into the water issue ASAP.Again, my apologies.

4/10 Poor

george

Stayed 1 night in Oct 2023
Response from Vince on 6 Nov 2023
Thank you for taking the time to provide your rating. I apologize for not meeting your expectations.Without deatils, I am hopeful that we had addresed your concerns

8/10 Good

shannon

Travelled with group
Decent place for the $$$. Would not recommend the restaurant on site. Nice staff and comfy beds. They do allow pets, got woken up by the dog across the hall but I love dogs so it was whatever. Linens and towels should be bleached, spotted stains.
Stayed 1 night in Oct 2023
Response from Vince on 16 Oct 2023
Thank you for taking the time to provide your honest feedback and for the kind words regarding our staff.I apologize for the resaturant not meeting your expectations. While certainly not perfect, our restaurant generally receives positive feedback. I am hopeful this was a one off miscue on our part .I will address the towel with our linen service, however, it is ultimately our responsibility.I do hope you would consider a return visit

10/10 Excellent

Doug

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Vince on 16 Oct 2023
Thank you for taking the time to provide your rating. I am glad you enjoyed your stay and hope you will visit us agin soon

8/10 Good

Elliott

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The stay was great! Make sure to make a reservation on open table about a day before if you plan on eating at the restaurant as it's only open a few nights out of the week. The food there was great and fairly priced. The cheese slate was to die for. The televisions are very outdated and emit a high pitched ringing noise which made it unusable for my partner and I. The lounge area is everything you'd want in a cozy vermont cabin. The area was very quiet and made for some of the best sleep i've had recently. Rooms were very clean. Wifi worked well for the most part, less so when a lot of people were using it. The front desk manager was very kind, but seemed to always be running around doing stuff so catch him when you can! Very cute dogs. Thanks for everything!
Stayed 4 nights in Oct 2023
Response from Vince on 11 Oct 2023
Thank you for taking the time to provide your honest feedback. I am glad you enjoyed your stay overall.We remain a work in progress, especially with regards to updates.My apologies for the television noise, I would have been able to address it had I known (we are slowly replacing all of the tv's).Again, thank you for the feedback and for the kind words.I hope you will visit us again,

10/10 Excellent

michele

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Vince on 11 Oct 2023
Thank you for taking the time to provide your rating. I am glad you enjoyed your stay and look forward to your return

10/10 Excellent

Katie

Liked: Staff & service
Stayed 1 night in Oct 2023
Response from Vince on 11 Oct 2023
Thank you for taking the time to provide your rating. I am glad you enjoyed your stay.Should you have the oopurtunity to be in in our area again, please visit us.

10/10 Excellent

joel

Stayed 1 night in Oct 2023
Response from Vince on 30 Oct 2023
Thank you for taking the time to provide your rating. I am glad you enjoyed you stay and hope you will visit us again