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Reviews of Homewood Suites London Ontario

3 out of 5
Homewood Suites London Ontario
45 Bessemer Road, London, ON

Reviews

8.4

Very good

Rating 10 - Excellent. 535 out of 1000 reviews" "
Rating 8 - Good. 271 out of 1000 reviews" "
Rating 6 - Okay. 90 out of 1000 reviews" "
Rating 4 - Poor. 65 out of 1000 reviews" "
Rating 2 - Terrible. 39 out of 1000 reviews" "

8.6/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Bethany

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice hotel, newer, clean, small but clean and warm indoor pool. Seems like a hotspot for sports teams and was disappointed that staff could not keep noise manageable after 10pm...
Stayed 1 night in May 2024

2/10 Terrible

Samuel

Disliked: Staff & service
We stayed night where there were a group of hockey boys. Totally appreciate the hotel needs to make money by attracting large sports teams, but the staff was atrocious at trying to quiet down the boys who were playing basketball all night and running around the hallways yelling. It certainly ruined the stay for guests. Please be aware when booking this hotel and be sure to ask whether there are sports teams staying, and if so, stay away! (The hotel is situated such that it surrounds the main courtyard with sports court, unfortunately)
Stayed 1 night in May 2024

10/10 Excellent

Cindy

Liked: Cleanliness, staff & service, property conditions & facilities
We enjoyed our stay. Pool was so warm!
Stayed 1 night in May 2024

6/10 Okay

Annette

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

8/10 Good

Ashley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Carlos

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice location, friendly staff, good amenities and very clean space. Rooms are a great size for a family.
Stayed 2 nights in May 2024

10/10 Excellent

Nicole

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
This is a place i have stayes at not 2 years in a row for the same reason Hockeyfest
Stayed 2 nights in May 2024

4/10 Poor

Lisa

Travelled with family
Liked: Property conditions & facilities
Disliked: Staff & service
Check-in was a mess. We were given the wrong room and 3 hours after check-in and unloading two full cars, we had to return from our event and change rooms. Not a great experience. Check-in staff should be better trained, and should not lie about the source of the error and blame the guest.
Stayed 3 nights in May 2024

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
The pillows were the only item that kept this from a 5 star experience. When pillows keep you from having a good sleep and cause neck pain, you're either bringing your own at this point to compensate or they upgrade their pillows to give the full 5 star experience.
Stayed 4 nights in May 2024

10/10 Excellent

Daniel

Stayed 4 nights in Apr 2024

10/10 Excellent

Uzoma

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Modern, clean and well equiped facility. Will definitely stay here at my next visit.
Stayed 1 night in Apr 2024

6/10 Okay

Jennifer

Stayed 1 night in Apr 2024

6/10 Okay

Christine

Business traveller
Liked: Cleanliness, staff & service
It was a standard Homewood property. I just had the misfortune of having brown water pour onto my toothbrush as the hotel hadn’t notified guests of water maintenance work during the day. Besides that, the hotel was as expected.
Stayed 2 nights in Apr 2024

10/10 Excellent

Michael J

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfy and relaxing 😌
Stayed 1 night in Apr 2024

6/10 Okay

Krissy

Travelled with partner
Liked: Staff & service
The staff at the hotel were very nice and absolutely did their best to ensure I had a good stay. The rooms were clean enough, however there was some damage to the room - the closet door was broken, as well as crack in the bedroom door. Nothing big enough to complain enough but to be noted. As well as the room had an odd smell to it. It didn’t specifically small bad but it was a little off putting. The hotel staff did offer to bring an air freshener to my room but I declined that as I believe it would have made it worse. Overall, it was a fine experience. Nothing crazy bad about it and nothing crazy good.
Stayed 2 nights in Apr 2024

6/10 Okay

Carolyn

Travelled with family
Liked: Cleanliness
Garbage bins were overflowing blowing around the property
Stayed 1 night in Apr 2024

10/10 Excellent

Duane

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy access to the facility, staff was friendly and entire experience was flawless.
Stayed 1 night in Apr 2024

8/10 Good

Sarah

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean. Room had great amenities, perfect for a long stay. Other than the extremely expensive fee for staying with my dog, it was a great experience.
Stayed 5 nights in Apr 2024

10/10 Excellent

Tanya

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was clean. Pool was very warm. Staff was welcoming and friendly.
Stayed 1 night in Apr 2024

10/10 Excellent

Fides Joy

Stayed 1 night in Apr 2024

8/10 Good

Henry

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service
Lots of kids here and very noisy at times.
Stayed 1 night in Apr 2024

8/10 Good

Hung

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was good
Stayed 1 night in Apr 2024

10/10 Excellent

Simon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

8/10 Good

Aimee

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a short stay, but a nice stay. Some noise of course - but minimal. Definitely not an issue. There were a few small things like the kitchenette needs a couple of tea towels for drying hands or dishes. The little packets of coffee were not fresh. We could have used a pasta strainer and pasta spoon. (I forgot to bring those). And I noticed after arriving that the bathroom was wheel chair accessible. Which is fine. But if I somehow requested that - it was not my intention - but this meant the shower head was positioned quite low. Any person standing could not stand under the running water. I had to be on my knees. Minor thing, and potentiall my fault, but those would be a few changes that might be made. It was mostly comfortable for 5 of us. (2 adults, and 3 kids between 6-9yrs old)
Stayed 1 night in Apr 2024

10/10 Excellent

Angela

Travelled with family
Liked: Amenities
Great hotel. Nice two room suite.
Stayed 1 night in Apr 2024

10/10 Excellent

Stacey, Bruce Mines

Travelled with family and small children, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed with my daughter, grandson and dog for 2 nights. It was a very quiet stay. Rooms are very luxurious we had a full kitchen with a dishwasher! Made cooking away from home very easy!
Stayed 2 nights in Mar 2024

10/10 Excellent

Cosmos

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely service
Stayed 1 night in Mar 2024

8/10 Good

Hans, Ajax

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice size rooms and a decent breakfast
Stayed 1 night in Mar 2024

10/10 Excellent

Natalie

Travelled with partner
Liked: Amenities
We loved our stay at Homewood Suites. Staff was very helpful and friendly, everything was clean and smelt nice. We did notice some ants in our room but let the lady at the front desk know and it was fixed right away and we didn’t notice them any more. Breakfast in the morning was good, there was someone always stocking up with more fresh food. 10/10 will definitely be going back!
Stayed 2 nights in Mar 2024

10/10 Excellent

Douglas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and new
Stayed 3 nights in Mar 2024

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service, property conditions & facilities
was easy
Stayed 2 nights in Mar 2024

6/10 Okay

Jacqueline

Business traveller, Travelled with partner
Disliked: Amenities
Good basic hotel. Clean and is good condition
Stayed 1 night in Mar 2024

8/10 Good

Emma

Travelled with family and small children
The front desk staff was friendly. The room was absolutely gorgeous and clean. Inside of the hotel was beautiful. Parking lot could use some work. But located right off the highway for east travel. Great experience overall
Stayed 2 nights in Mar 2024

8/10 Good

Braden

Stayed 1 night in Mar 2024

8/10 Good

Annie

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So the staff was super friendly. Check in was quick and easy. We had an issue with the tv. Called front desk, they said they would call us back. They never did. Also, the bedding/blankets was not great. Very thin, and I felt too small. My partner and I constantly had to fight for blanket because it was too small. But the facility was well located. Very clean. And the price was reasonable.
Stayed 1 night in Mar 2024

10/10 Excellent

Lisvette

Travelled with partner
Liked: Amenities
It was very accommodating, will definitely be back in the future.
Stayed 2 nights in Mar 2024

10/10 Excellent

Amber

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and quiet. Amazing jacuzzi room. Nice staff. Large breakfast area.
Stayed 3 nights in Mar 2024

10/10 Excellent

Olukemi

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

barbara

Travelled with family, Travelled with family and small children
Very friendly and accommodating staff. Allowed early check in upon request
Stayed 1 night in Mar 2024

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, property conditions & facilities
see above
Stayed 1 night in Mar 2024

10/10 Excellent

Jesse

Stayed 1 night in Mar 2024

2/10 Terrible

Teresa

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Christy

Stayed 2 nights in Feb 2024

10/10 Excellent

Teresa

Stayed 1 night in Feb 2024

10/10 Excellent

Emma

Stayed 1 night in Feb 2024

10/10 Excellent

Harry

Stayed 1 night in Feb 2024

8/10 Good

Reinhardt

Stayed 1 night in Feb 2024

4/10 Poor

Leanne

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was terrible. My room wasn't ready at 3:10pm. I waited for 20 minutes before asking how long i was going to have to wait. The front desk person then called housekeeping on a cell phone, on speaker & asked. The response is "I just starting it now. I will get it f*cking done when its f*cking done. If you had sent me someone to help when I asked for it earlier then it would be done by now!" The woman speaking was pissed. The front desk person was shocked I heard the whole thing, then said she was sorry & said she would go help her as she rushed to the elevator. Someone came to offer me a warm bottle of water as i waited. By 4pm I was told my room was ready. Got my key & got into my room. Checked the room over, noticed towels were missing & that the deadbolt wouldnt lock. 20 minutes later a knock on my door, they were bringing me towels & I asked about the deadbolt. Took a bit to figure out but it was still tricky. The website claimed that there is a clock radio, 2 phones, & a soundproof room. Well there was only 1 phone. No clock, & certainly NOT soundproof. I am losing my hearing & I could still hear everything happening in the hallway, & other rooms, especially if they have a whirlpool tub like mine. The shower wand for the whirlpool tub did not work. Some of the jacks/power outlets by the bed did not work. The pillows are crap, so limp. I was locked out of my room twice the day of checking out. Ran downstairs for help, received a new card, didnt work
Stayed 1 night in Feb 2024

8/10 Good

Joshua

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service
I liked how close it was to the highway, everything was clean. Breakfast was great. Expedia was difficult to deal with when the hotel told me the pool would be closed. The hotel room did show some signs of incomplete repairs (drywall patches ect)
Stayed 1 night in Feb 2024

10/10 Excellent

Carlo

Liked: Cleanliness, staff & service, property conditions & facilities
Great!
Stayed 2 nights in Feb 2024