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Reviews of Country Inn & Suites by Radisson, London, KY

2.5 out of 5
Country Inn & Suites by Radisson, London, KY
2035 Highway 192 West, London, KY

Reviews

8.4

Very good

Rating 10 - Excellent. 500 out of 1007 reviews" "
Rating 8 - Good. 287 out of 1007 reviews" "
Rating 6 - Okay. 111 out of 1007 reviews" "
Rating 4 - Poor. 61 out of 1007 reviews" "
Rating 2 - Terrible. 48 out of 1007 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

6/10 Okay

Erica

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Our room had no towels. When we went to get towels we were given pool towels because they were out of the regular towels. Our floor in the room was dirty with old cheese and other stuff on the floor. The hallway carpet was very dirty as well with a dirty bandaid and just trash on the floor.
Stayed 1 night in May 2024

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities
Nice would stay again
Stayed 1 night in May 2024

6/10 Okay

Todd

Disliked: Staff & service
Desk staff was great. Only cleaned room once in 4 days.
Stayed 5 nights in May 2024

6/10 Okay

william

Liked: Staff & service
Stayed 2 nights in May 2024

10/10 Excellent

Mickey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean and quiet. Breakfast included sausage links, fried potatoes and scrambled eggs. There were also waffles avail, and there were 2 waffle makers. The assortment of pastries and breads was very fresh. Overall, a good value. We will definitely plan to stay here again, and try other locations as well.
Stayed 1 night in May 2024

4/10 Poor

Charles

Travelled with family
The staff were great! They could not control the things that combined together to make an awful stay. Our room was 308, and though all the way up on the third floor, our wall shook from the vibrations of loud car engines in the parking lot of the restaurant next door, and we could easily hear every filthy word that the owners of those engines spoke. It seemed like they’d never leave, and it wasn’t even the weekend. We also had no hot water (despite me patiently trying all directions for the tap handle) and our tv remote had to be replaced with one that worked. After a long day driving, I was disappointed all around. The front desk ladies were both very kind and helpful.
Stayed 1 night in May 2024

8/10 Good

Marley, Bardstown

Liked: Cleanliness, staff & service, property conditions & facilities
Such a clean and tidy facility
Stayed 1 night in May 2024

10/10 Excellent

Scott

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a stop on the way to sleep. It was queit breakfast was good.
Stayed 1 night in May 2024

10/10 Excellent

Michael, Hoschton

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
No entertainment or dancing nearby. Just 2 movie theatres, roller skating to 9 PM, trampoline park till 8 PM, A lot of parks and a gun shooting range. That's all folks.
Stayed 1 night in May 2024

10/10 Excellent

Katie

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The whole experience was wonderful.
Stayed 1 night in May 2024

6/10 Okay

Sheri

Travelled with family
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Room was dirty. Staff was polite.
Stayed 1 night in May 2024

10/10 Excellent

melvin

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Very nice rooms
Stayed 1 night in May 2024

6/10 Okay

Moe

Business traveller
Liked: Cleanliness, property conditions & facilities
Everything is okish except the rooms are kinda small and furniture needs some renovations
Stayed 4 nights in May 2024

8/10 Good

Yelena

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall very good, however, very disappointing that even though the window have screens and are intended to open, were bolted from inside and not able to open. Very upsetting that the management decides for me to breathe the air conditioning air instead of the fresh mountain air when the weather was really good at this time of the year. They should mention in the description that the windows are bolted in so customers do not have the option of sleeping with open windows (I was on the third floor). I always look for hotels where I can sleep with open windows, the way it used to be
Stayed 1 night in May 2024

10/10 Excellent

Jeremy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent facility all the way around. Plenty of breakfast options. Suites have plenty of room. I would stay here again.
Stayed 2 nights in Apr 2024

10/10 Excellent

terri

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was great and employees very helpful
Stayed 1 night in May 2024

4/10 Poor

Stacy

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The rooms were a lot smaller than we expected even though we got a suite. We did not have any hot water.
Stayed 1 night in Apr 2024

10/10 Excellent

Rick

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was perfect for my two night stay. Close to everything in town, clean, and comfortable.
Stayed 2 nights in Apr 2024

10/10 Excellent

John, Bexley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

8/10 Good

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

4/10 Poor

Rick

Travelled with family
Disliked: Staff & service, property conditions & facilities
Waited 10 minutes when arrived for someone to show up at fort desk. Shower terrible.
Stayed 1 night in Apr 2024

2/10 Terrible

linda

Disliked: Staff & service, property conditions & facilities
Gave us a room that had not been cleaned Breakfast had no coffee just a sign that said they were out of coffee. tub did not drain First and last time staying at country suites very disappointing
Stayed 1 night in Apr 2024

8/10 Good

Holly

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Affordable and allowed my puppy. Not the best but not the worst. Fine for a one night stay.
Stayed 1 night in Apr 2024

2/10 Terrible

Megan

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
The property is not well-maintained. It is dark and not inviting. Checked in, went to our room, and upon opening the door it’s clear housekeeping had not been there. Towels all over the floor and the bed was a mess. Went back to the front desk to be told that it was the only room and there’s nothing he could do. I requested a refund and he rudely told me to contact Expedia. I understand it also has to go through Expedia, but it was poor customer service. Would never recommend this hotel to anyone.
Stayed 1 night in Apr 2024

10/10 Excellent

Edna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

4/10 Poor

Kerri, DE TOUR VLLE

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Missing light bulb, heating/cooling system didn't work, no coffee and no one around to fill empty containers and a warm shower (not hot).
Stayed 1 night in Apr 2024

10/10 Excellent

michelle

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The receptionist was kind and welcoming!
Stayed 1 night in Apr 2024

6/10 Okay

Lydia

Travelled with family
Liked: Amenities
Room wasnt as clean as it has been in the past when I've stayed before
Stayed 1 night in Mar 2024

10/10 Excellent

Darcy

Liked: Cleanliness, staff & service, property conditions & facilities
It was very easy to find, the room was clean and comfortable. Pool was clean and warm. Staff is very friendly. Breakfast was good
Stayed 1 night in Apr 2024

8/10 Good

Orville, Lewisport

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and effective staff
Stayed 2 nights in Apr 2024

10/10 Excellent

KENNETH

Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast was good and room was very clean
Stayed 1 night in Apr 2024

10/10 Excellent

Miranda, Belton

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff
Stayed 1 night in Apr 2024

10/10 Excellent

Melinda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

Rodney

Need work on get slippery bathtub mares
Stayed 2 nights in Apr 2024

10/10 Excellent

dave

Travelled with partner
Liked: Amenities
Convenient location. Property was what we were familiar with having stayed in many. Friendly helpful checkin.
Stayed 1 night in Apr 2024

10/10 Excellent

Michael

Travelled with family
Clean, plenty of parking, nice breakfast area
Stayed 2 nights in Apr 2024

6/10 Okay

Luanne

Stayed 1 night in Apr 2024

10/10 Excellent

Alexander

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed the extremely friendly staff. Both my girlfriend and myself agreed that the beds were above average when it came to comfort. Great hotel and a great experience!
Stayed 1 night in Apr 2024

10/10 Excellent

Lisa

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Entrance is strange to get to but overall was a great hotel right off the freeway. Minimal road noise and quiet. Breakfast was great and the indoor pool a huge plus for my kiddo. Would definitely stay again.
Stayed 1 night in Apr 2024

10/10 Excellent

Margaret J

Stayed 1 night in Apr 2024

10/10 Excellent

Jack

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

6/10 Okay

Jessica

Stayed 1 night in Apr 2024

10/10 Excellent

Jeffrey

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good stay
Stayed 1 night in Mar 2024

4/10 Poor

Danielle R

Travelled with family and small children
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
There was no water pressure and the faucet was put on backwards so hot water was first meaning you had even less water pressure. The pool area is sad at best they have towels out on a table. The breakfast in the morning is lackluster and they were out of everything when I asked for a lid to my coffee and was told they don’t have any because the truck hasn’t come.
Stayed 1 night in Mar 2024

6/10 Okay

Judy

Travelled with family
The property was average. Staff was average. Breakfast was below average. It was an okay experiences but overall average or below.
Stayed 1 night in Mar 2024

8/10 Good

RICHARD

Travelled with partner
Our room was in need of some minor fixing up, especially the bath. TP holder was loose. Switch cover plate was bent over the mirror frame, not installed properly. Awkward getting in and out with Starbucks right there.
Stayed 1 night in Mar 2024

10/10 Excellent

Ken

Liked: Cleanliness, staff & service, property conditions & facilities
Clean!
Stayed 1 night in Mar 2024

8/10 Good

christy

Travelled with family and small children
Our room is clean and nice. The whole place is nice.
Stayed 1 night in Mar 2024

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing & clean. We got a suite so the little one could sleep and we could stay up. Worked out great, the hotel even provide a pack’n’play for her to sleep in & it was in our room for us before we arrived.
Stayed 1 night in Mar 2024

6/10 Okay

Tyler

Travelled with partner
Liked: Cleanliness, staff & service
Property was exceptionally clean. Staff was welcoming and friendly. I’d recommend some updated tvs in the rooms that are more user friendly and bigger. There was very limited parking for bigger vehicles. Certifcate in the elevator was out of date by 5 months.
Stayed 2 nights in Mar 2024