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Reviews of Sterling Lonavala

3 out of 5
Sterling Lonavala
107, Khatri Park, Near Manshakti Kendra, Opp: Valvan Dam, Lonavala, Maharashtra

Reviews

6.8
Rating 10 - Excellent. 4 out of 30 reviews" "
Rating 8 - Good. 14 out of 30 reviews" "
Rating 6 - Okay. 6 out of 30 reviews" "
Rating 4 - Poor. 2 out of 30 reviews" "
Rating 2 - Terrible. 4 out of 30 reviews" "

7.8/10

Cleanliness

7.2/10

Staff & service

7.4/10

Property conditions & facilities

Reviews

8/10 Good

Bhupesh

Stayed 1 night in Jan 2024

10/10 Excellent

Tabbussum

Stayed 1 night in Nov 2023

2/10 Terrible

Vivek, Mumbai

Disliked: Staff & service, property conditions & facilities, room comfort
Absolute wastage of money and time...
This was my worst stay in Lonavala in last 8 years. If there is provision for money back, i’d Like to get my money back. My whole weekend got screwed.
Stayed 1 night in Aug 2017

2/10 Terrible

Krishnakant

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2017

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
For the price best avoided
Highly over priced Std of linen is bad Towels very ordinary Bath room up keep is just ok Will not recommend this hotel
Response from Manager Crs on 25 Apr 2016
We are regretful to learn that you are dissatisfied with your stay at Lonavala – Under The Over. We have raised a concern with the Resort Management team at our corporate office regarding housekeeping. We hope you will excuse this experience as an exception and give us the opportunity to serve you better. Prices are very dynamic, more you booking in advance better you get price.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst place to stay
The hotel is off the highway and its not easy to find.. The rooms are terrible and not clean at all. Towels were smelly. The hotel only look good in pics
Response from Manager on 26 Feb 2016
We apologize for the letdown in maintenance and housekeeping. We have escalated your feedback to the Resort Management team at our corporate office for corrective action to be taken at the earliest. Please excuse this experience as an exception, and give us another opportunity to demonstrate our commitment to excellence by letting us serve you at any of our resorts.

8/10 Good

David, Bath

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff were polite & helpful. Hotel is comfortable. Situation is convenient for seeing Bhaja & Karla caves. Saturday the restaurant was closed for noisy and expensive buffet outside. If offered avoid & eat out!

10/10 Excellent

peter, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bit out of the way but great hotel

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really Good service and friendly staff made the staff enjoyable

8/10 Good

peter, USA

Liked: Cleanliness, staff & service, room comfort
Great Service
Most enjoyable and friendly staff

2/10 Terrible

Swati, Mumbai

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Review of hotel Under the Over
It was extremely bad experience. We would not like stay there again.

10/10 Excellent

Shreejeet, New Delhi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Service, Good Food and Peaceful Environment
The hotel is situated in a little secluded area. But that works in favour of people who have come to Lonavala for retreat and a peaceful stay. The hotel staff was very efficient and cooperative. The room service was very prompt and the food was good. They also arrange fun activities for all the guests every evening and make it a point that every guest is invited. Overall a value for money stay if you want a cosy room with minimum of outside nuisances.

6/10 Okay

pankaj, Mumbai

Liked: Staff & service, property conditions & facilities, room comfort
Comfortable & enjoyed lot it worth to stay
It's good experience v enjoyed a lot staff is very friendly Front desk is also very freindly Little improvement reqd on food side and in breakfast toaster has complaint Otherwise it's very good hotel

6/10 Okay

Nita, Mumbai

Disliked: Staff & service
Stay was comfortable but they made it too late when we checked in we had to wait till 12.30 in the afternoon , the check-in timing was 11 . Mr Khan in the reception was rough in language.

8/10 Good

Amit, Pune

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Satisfied
Breakfast was amazing , healthy and full of variety. Room were between OK and Good. Staff was humble but service was slow.

6/10 Okay

Ashwath, Sydney

Liked: Cleanliness, property conditions & facilities, room comfort
A decent stay
My parents and in-laws visited this place this week and found it very good. It was quiet, calm and serene. Certainly apt for families. But is it worth the money? I am not so sure. It is expensive for what it offers. But certainly a good place to stay.

10/10 Excellent

naomi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Vibhav, Gurgaon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Guest friendly staff and nice service.
I with my wife were travelling to Nethravati Express but train got 6 hrs delayed. When I called up in Hotel and told about late check in they helped us to comfortly check in . Finally we checked in at 1:15 AM late night but didn't faced any diffculty. Hotel staff is quite friendly and buffet brekfast have lot of varities. From 2 kind of sprouts to various noth and sound indian dishes. taste was also good. Stayed 2 nights and in all it was good stay.

8/10 Good

Shailesh, Mumbai

Liked: Cleanliness, staff & service, property conditions & facilities
Value for Money
I had a relaxed stay at the hotel, food though not an eloborate menu was good.

6/10 Okay

Verified traveller

Disliked: Room comfort
Nice location, no view
Hotel room and amenities were fine. Bed mattresses were not good at all. Food at restaurant was ok.

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Nice Hotel far from busy city
awesome experience. negative point is transportation. if you dont own a vehicle, transportation will give you a ride for your money.

6/10 Okay

Suresh , bangalore

Disliked: Property conditions & facilities, room comfort
Decent place if u have low budget
Initially service was bad, later on experienced a little better one. Room beds were not soft at all. Food was average. They didn't have a covered car parking. So my car had to be parked under the rain for 3 days. Try only if u have a low budget there are other good places if your willing to spend some more money.

8/10 Good

Prasad, Mumbai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Well Maintained Hotel
The stay was very pleasant, Nice welcome by the staff, Given a best room,Also checked if i am comfortable or not, Housekeeping was good, A couple of points to improve is food, A bit far from city but nice location, Overall experience was very good and i suggest this to all family vacations,

8/10 Good

Mandar, Mumbai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Value for money stay
It is a very good quality stay and food ! In-house activities are limited but are well maintained. Vicinity with Wax Museum, Karla Caves, etc. makes it more convenient to travel.

6/10 Okay

Kulamitra, London

Liked: Cleanliness, property conditions & facilities, room comfort
Convenient for seeing Bhaja, Bedsa and Karla caves
As the name suggests its located right next to the Mumbai Pune Expressway flyover - I could see and hear the traffic from my room. I chose it for seeing the Buddhist caves. The location was convenient but a bit dreary. Room, Lobby & Restaurant were comfy and clean. Service was indifferent and not very communicative. I got a good discount for 3 nights but otherwise would think it expensive for where it is.

8/10 Good

Dr tushar, gujarat

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel away from the market
Our stay at the hotel was very pleasant. it is a very good hotel in terms of customer compliance with an attractive reception. the hotel is far from the city which has its own pros and cons. kindly take your own vehicle as auto fares are too high.

4/10 Poor

AN

Liked: Cleanliness
Disliked: Staff & service
Over rated hotel
While booking I was promised a bathtub which none of the rooms had . Also please train your reception to welcome the guests with a smile . The room-service charges are too high . And shops are at least 2-3 Kilometers far from the hotel. Even the shower wasn't working .And when i had entered the dining area my bags were shifted when I went to refill my plate from the table where I was seated beacuse some one else wanted to sit there, this happened without my permission. this is a over rated place and I would never visit this place again

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Hotel and Pleasant Stay
The rooms were clean and well maintained. The overall feeling was very good. Only thing was that it was outside the city, but anyways it is good to be far from crowd.

8/10 Good

Chander, Mumbai, Maharashtra, India

Liked: Cleanliness, property conditions & facilities, room comfort
Reasonably priced clean hotel
Stayed for one night only. Room and bathroom excellent. Breakfast simple but tasty. This is a dry hotel, no bar. Food reasonably priced. This experience is of a deluxe room. Everything well maintained and whole hotel was clean.

8/10 Good

Ashok, Mumbai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing Location,Polite behaviour,nice ambience
Excellent- just that the room service closes at 10.30 pm and starts at 7 am. they should have a round the clock basic service. Also the food options are minimal, should have more variety, which i felt were the only things lacking- else the stay was excellent- the staff were very courteous and helpful. the location is simply superb. I would surely come back again.