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Reviews of Meritas Countryside Resort - Lonavala

3 out of 5
Meritas Countryside Resort - Lonavala
Opp. Kaveri Farm, Near Swami, Samarth Mandir, Nangargaon, Lonavala, Maharashtra

Reviews

8.0

Very good

Rating 10 - Excellent. 43 out of 98 reviews" "
Rating 8 - Good. 30 out of 98 reviews" "
Rating 6 - Okay. 11 out of 98 reviews" "
Rating 4 - Poor. 9 out of 98 reviews" "
Rating 2 - Terrible. 5 out of 98 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

10/10 Excellent

Dileep

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

Pankaj

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recommended
Very good hotel at a reasonable price. Everything was perfect. Just the breakfast could have been a bit better
Stayed 1 night in Dec 2023

6/10 Okay

Lee Lian

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Over Rated Resort
It is a small resort, with limited facilities. Next to the entrance, you could see other residential buildings. The location and surrounding environment are not so attractive. It is over rated on the app, not worth for the price paid. It should be rated 1 star hotel. The hotel room size is adequate. The bathroom is maintained clean but the condition is old and have unpleasant smells due to poor ventilation. The room is not sound proof, can hear the voice and music from other’s room guests. During the night of staying, the guests downstairs was playing music loudly until midnight, and no control by the resort staff, even after I make a complaint call. The front desk service was slow, and making mistake of not photocopying the right documents from my passport when doing check in. Need to re-do the check in. The wifi of the room was poor if far from the reception area. Luckily I was able to change to another room which near to reception area after my request. The food at restaurants was acceptable, although the fruit looked not fresh. The staff of restaurant was very helpful, prepared the packed breakfast very early in the morning as we had to leave early.
Stayed 2 nights in Jun 2023

10/10 Excellent

Abhijeet

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2023

4/10 Poor

gaurangbhai, jonesboro

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
101 need to fix nub in bathroom. We went late check in around 1 am so we requested to change room but that time they don't have other rooms but i don't think they dont we had bad responses that your not getting refund or you cant have other room aswell..anyway it was late and i don't wanna bother my family members at that late night and i settle . Well end of the day its not what i was expecting from this Hotel.. but room are dissent .2star just because of that
Stayed 1 night in Mar 2023

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
It's a cute little place, pretty close to everything, but off the main roads so traffic noise is minimized. Above all, the staff are very nice. The food and beverage at the restaurant had many options and everything I tried was quite good. Really nice birds start singing early in the morning and continue till dusk. If you can avoid getting a room right next to the restaurant patio, it will be better. (You can hear everything from the restaurant inside your room in at Room 201.)
Stayed 4 nights in Mar 2023

4/10 Poor

UMESH MAROTIRAO

Travelled with family, Travelled with family and small children
Disliked: Amenities
Very small area. Should not be called as resort. Very Highly priced as compared to facilities / aminities provided. Limited menu for break fast . Average food

2/10 Terrible

Arjun

Stayed 1 night in Dec 2022

8/10 Good

Anil

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall good

8/10 Good

sourish

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service, nice Jacuzzi, good amenities for kids. Not much of view, stairs and bathroom step-up potentially hazardous, people may fall easily

6/10 Okay

abhineet

Travelled with partner
Liked: Staff & service, amenities
Great hotel. A little dirty . Overall decent stay
Stayed 1 night in Sep 2022

10/10 Excellent

Zoheb

Stayed 1 night in Jun 2022

4/10 Poor

MOIZ

Travelled with family
Liked: Amenities
Disliked: Cleanliness, staff & service
Staff is untrained and not up to the mark .. Varsha was very rude and was highly untrained... Customers are not training colleges or subjects for your untrained staff to be trained on... Cleanliness was 0... Unwashed linen with spots on Bedsheets and no water supply after 2 litres for drinking water... All services chargeable.
Stayed 2 nights in May 2022

10/10 Excellent

Deepak

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was well maintained and the rooms are spacious - I booked the superior room. There was a private area for each superior room. Food was decently priced and the taste was good. The food preparation time is longer than expected. Our food came after 45 min of ordering when the restaurant was not fully occupied.
Stayed 1 night in Feb 2022

6/10 Okay

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2021

2/10 Terrible

Verified traveller

Travelled with group
Disliked: Staff & service, amenities, property conditions & facilities
Interior is good, however adequate training needs to be given to the Manager at Reception as he was boy aware of the check out timings. In the email it was mentioned 12 noon but he was constantly insisting to check out at 11 am. When we showed the email, then he said ok. This is an Integrity issue. Also, service is very slow. After calling twice we then get the room service. Property ambience is good but it has been made more conjusted. Pool is not properly maintained
Stayed 1 night in Jan 2020
Response from Ops on 17 Jan 2020
Dear Guest, Greetings from Meritas Hotels & Resorts. Thank you for having taken the time to share with us your recent stay experience. We regret to take note that we were not been able to meet your expectations entirely. We went through the points you highlighted. In this respect, we would like to apologise for the inconveniences caused and also would like to clarify that our check out time is 1100hrs. The issue is however in the communication, Expedia does on behalf of their merchant properties. They have generalised the checkout timings of various properties they represent into a common structured mail format. We will communicate this problematic issue with Expedia and request them to maintain clarity while communicating with guests. Again, thank you for sharing your experience with us. I hope these shortfalls will not alter your general impression of our property and that you will nevertheless give us the opportunity of welcoming you again in order to assure you a better resort experience. Warm regards, Gagandeep Sharma Operations Manager

4/10 Poor

Verified traveller

Stayed 1 night in Jul 2019
Response from Ops on 16 Jan 2020
Dear Guest, Greetings from Meritas Hotels and Resorts. We would like to take this opportunity to thank you for your recent stay with us and for taking the time to provide your valuable feedback. Your feedback is very important to us as we strive to make each guest stay as pleasant and comfortable as possible. As such, we are grateful for your review, we hope to welcome you back at our property in the near future. Warm regards, Team Countryside

10/10 Excellent

UDAYAN

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good ambience and Value for money
Very neat and clean property. Child friendly.The resort was like a small home kind of which has everything which you want to relax on holiday, good swiming pool, a good restaurants and very courteous staff, specially the staff of resturant was owsom.
Stayed 1 night in Dec 2019
Response from Ops on 16 Jan 2020
Dear Guest, Greetings from Meritas Hotels and Resorts. We would like to take this opportunity to thank you for your recent stay with us and for taking the time to provide your valuable feedback. Your feedback is very important to us as we strive to make each guest stay as pleasant and comfortable as possible. As such, we are grateful for your review, we hope to welcome you back at our property in the near future. Warm regards, Team Countryside

8/10 Good

Verified traveller

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very quiet ambience. The staff were very helpful.Food was good. The bathrooms did not have towels or tiisue when we checked in. But,after request it was provided regularly.
Stayed 2 nights in Nov 2019
Response from OPS on 23 Dec 2019
Dear Guest, Greetings from Meritas Hotels & Resorts. Thank you for choosing to stay with us and for also sharing such a wonderful review about us. Your review has made us extremely happy and Team Countryside is carrying this proud moment of satisfaction of a job well done. It is our constant endeavour to ensure the most comfortable stay for our esteemed guests and we are glad you had a pleasant stay. We look forward to seeing you here soon. Warm regards, Team Countryside

6/10 Okay

Jitendra

Stayed 1 night in Nov 2019

4/10 Poor

KamalAgrawal, Ahmedabad

Travelled with family
Liked: Amenities
We got a message from hotel a week before to pay 50% to retain booking instead of we have booked and got confirmation to pay at checkout by expedia. Anyways we paid the same to hotel to avoid last moment hurdles. On reaching to hotel their Manager forced us to pay the full room amount as advanced and rejected the booking terms. Even for our next two days booking full amount forced to be paid. Behaviors of manager was very rude. Expedia should clearly mention the same on their booking. About hotel : No welcome drink was given on check in. Room bed sheets were not cleaned. Service was very slow. No facility for driver stay. Veg Breakfast quality was good. But Lunch and dinner Food quality is average.
Stayed 2 nights in Oct 2019
Response from ops on 23 Dec 2019
Dear Guest, Greetings from Meritas Hotels and Resorts. Thank you for sharing feedback of your stay with us. At the outset please accept our sincere apologies for the inconvenience caused to you. We fully empathise with the situation you mentioned and we are truly sorry to have let you down. We have shared your feedback with the concerned persons to ensure that corrective measures are taken immediately and effectively. However, we would like to clarify a few doubts that you have mentioned. With regards to payments at check in, We do take complete room charges at check in and if there are any extra charges that would be settled at check out. We will ensure, that these lapses were an exception to our normal standards and we hope you will not allow them forever mar your impression of our resort. Team Countryside hopes you do not judge us by this stay and give us another chance to serve you better. Warm regards, Team Countryside

6/10 Okay

Piyusha

Liked: Cleanliness
Disliked: Staff & service
Stayed 1 night in Sep 2019

4/10 Poor

Verified traveller

Business traveller, Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
The pictures are miskeading. Rooms are quiet small. Tv was normt working.
Stayed 1 night in Oct 2019

6/10 Okay

Verified traveller

Stayed 2 nights in Sep 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019

2/10 Terrible

Dhaval

Travelled with family and small children
Disliked: Staff & service, amenities, property conditions & facilities
Staff was totally unprofessional and pathetic. Not up to the mark of brand name of Marriott. Bathroom drainage was overflowing while having bath. Even handwash shink was overflowing. Poor mattress on bed, bedsheet was torned from many places. WiFi password not provided. For any small requirement have to call atleast 3 time. I have never ever seen any hotel that calling you in room before 1 hour of checkout time for reminding that checkout time is near please do hurry.
Stayed 1 night in Sep 2019

8/10 Good

Krunal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019

8/10 Good

Ruchir

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good for a family weekend.
Nice place to stay. Around 2.5kms from main market. Property is very well maintained. Though variety is less but Nice Food.
Stayed 2 nights in Sep 2019

10/10 Excellent

Dr Ishwar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful place for holiday in Lonavla
Very nice place and good value for money. As compared to other places in Lonavla, this was such a nice place to stay and with good food.
Stayed 1 night in Sep 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and a decent stay. Thay can work on their breakfast menu/food items, thay are not that mouth watering.
Stayed 1 night in Aug 2019

2/10 Terrible

Verified traveller

Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Aug 2019

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities
The property is quite old, doesn’t look good during the day. The surrounding is a residential colony. The view you get from your room balcony is neighbourhood houses and that too are so close that you get noise early morning. My room wasn’t clean and blanket and bed-sheet had big stains on it. Receptionatist and also most of staffs were quite dull, no greetings, no smile. Very bad experience!
Stayed 2 nights in Aug 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good small property, rooms were nicely done. Decent breakfast buffet with mix of veg and non veg food. Dinner Menu can be more elaborate.
Stayed 3 nights in Aug 2019

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were excellent , pool should have been big.
Stayed 1 night in Aug 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing stay, MUST try
The stay was really good! However, my only issue was that the receptionist needed to be a little more hospitable in terms of giving service. For example when we were leaving, no one even calendar to pick up our luggage. We had to do it by ourselves. And even though the receptionist saw us carry our bags, she didn’t send anyone to help us. However, the stay was amazing and the property is almost like a 4 star!
Stayed 1 night in Aug 2019

8/10 Good

Verified traveller

Stayed 1 night in Jul 2019

10/10 Excellent

Amol

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The ambience was very pleasing, staff was very very polite and sweet. I liked the cafe and its service. The garden area was very tempting for childrens but since it was a rainy day could not avail the benefit... would definitely like to visit in winter season. The play room had many games to play, all and all a very good experience.
Stayed 1 night in Jul 2019

10/10 Excellent

Shrikant

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 1 night in Jul 2019

6/10 Okay

Verified traveller

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
The property is good if ur a looking for a resort stay. Has some good facilities for recreation. The rooms are small and were not clean with the facilities missing. The reception staff was not cordial enough with us. The restaurant staff were accomdative enough.
Stayed 2 nights in Jul 2019

10/10 Excellent

Darshan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous Resort
Wonderfull Stay
Stayed 1 night in Jul 2019

10/10 Excellent

Prasad, Navi mumbai

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stay was pleasant. Housekeeping staffs were friendly. Overall a very good place to stay with good amenities.. food was upto the mark..so i would rate it with 5 star . A must visit hotel for one night or two night stay.
Stayed 1 night in Jul 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019

4/10 Poor

Kejas

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Rooms are too small, food quality is pathetic. Never recommend to visit.
Stayed 2 nights in Jul 2019

8/10 Good

Harneet

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Stayed 1 night in Jul 2019

6/10 Okay

Verified traveller

Travelled with partner
Liked: Staff & service, amenities
Disliked: Cleanliness
Positives: Nice staff Negatives: Small property Lacks cleanliness
Stayed 1 night in Jun 2019

8/10 Good

vishal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall good and value for money.
Stayed 2 nights in Jun 2019

8/10 Good

Dipali

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice
It’s amazing experience to stay
Stayed 2 nights in Apr 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall a very pleasant experience. WiFi had some issues. Breakfast/staff behaviour/amenities in the hotel was up to the mark.
Stayed 2 nights in May 2019

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice location, good staff and good options for all age
Stayed 2 nights in May 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in May 2019