Dear Mr. James,Warmest greetings from Melia Vinpearl Cua Sot. We are delighted that you enjoyed your stay with us and appreciate your kind comments about our team who work hard to ensure that we deliver the best service and always meet your expectations. Our guests' satisfaction is our highest reward.We look forward to a return visit from you in the future.Best wishes,Management team

Dear Li Hsuan We would like to begin by offering a word of thanks for your review of your stay at Vinpearl Discovery Ha Tinh. When a guest takes the time to write a review it is extremely useful in allowing us to see the areas in which we meet or don't meet our guests expectations, your constructive comments go a long way in assisting us in attending to the challenge of running a successful hotel. We strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We are really sorry to read what you experience during your stay. We can assure you this is not our usual service standards. Our team have been informed about your feedback to strongly emphasize how serious the matter is and to pay more attention in order to avoid future occurrence. Guest satisfaction is at the paramount of our priority and we feel very disappointed. Allow us end by saying that we hope our explanations over your review is satisfactory because we can only reiterate that both ourself and the entire Vinpearl Discovery Ha Tinh team are solely dedicated to your complete satisfaction. It was an absolute pleasure to serve you, we hope that on your next trip to Ha Tinh, you would do us the honor of choosing us as your accommodation once again. Best regards, Le Ba Minh Front Office Manager