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Rating 10 - Excellent. 477 out of 1000 reviews" "
10 - Excellent
477
Rating 8 - Good. 260 out of 1000 reviews" "
8 - Good
260
Rating 6 - Okay. 140 out of 1000 reviews" "
6 - Okay
140
Rating 4 - Poor. 77 out of 1000 reviews" "
4 - Poor
77
Rating 2 - Terrible. 46 out of 1000 reviews" "
2 - Terrible
46
8.6/10
Cleanliness
8.6/10
Staff & service
7.8/10
Amenities
8.2/10
Property conditions & facilities
7.8/10
Eco-friendliness
Reviews
4/10 Poor
Miguel
Travelled with family, Travelled with family and small children
Honest Review!
The staff was very kind and attentive. The place was very run down. Moldy walls and tub. Water stains on the ceilings. Sofa looked like it had seen better days and it looked like a place where people did “things” and never cleaned after themselves. Balcony looked awful. The clientele were basically half dressed/naked and not because they were going to the pool.
Had high hopes for this place, but will not be coming back here. Although the staff was very kind! Loved their attitude and hospitality.
Food in the dining area was undercooked and cold, lobby was dusty, bathrooms had mold, no soap in the shower dispenser, wallpaper was peeling, no microwave/refrigerator in the room, parking attendant collected money and then mentioned that we didn’t need to pay afterwards, etc.
Melanie
Stayed 1 night in May 2024
Response from Marc Franklin - Director of Sales on 22 May 2024
First and foremost, thank you for choosing to stay at our hotel and for taking the time to share your recent experience. Providing the highest level of service to our guests is our highest mission and I sincerely apologize for failing to meet your expectations. I have shared your feedback with our team members, and we have taken this as a learning opportunity to ensure that we are providing proper communication with our guests.
Response from Marc Franklin - Director of Sales on 20 May 2024
Thank you so very much for taking time to review your experience at our hotel and the wonderful feedback. We are so pleased to hear you enjoyed your visit to the hotel. It was our pleasure having you as our guest, and we’ll look forward to your return very soon!
6/10 Okay
Priscilla
16 May 2024
Liked: Cleanliness, staff & service
Priscilla
Stayed 1 night in May 2024
Response from Marc Franklin - Director of Sales on 17 May 2024
Good Day,,Please allow me to introduce myself, my name is Marc Franklin - Director of Sales for the DoubleTree by Hilton Little Rock first and foremost, I would like to thank you for choosing to stay at our hotel and for taking the time share this valuable feedback. Providing the highest level of hospitality is our number one priority and sincerely apologize for falling short of your expectations. I have shared this with our team and will use this as a learning opportunity to enhance our services and facilities for our guests. Should your travels bring you back to Little Rock, please do not hesitate to contact me directly.Sincerely,
Really aged property. Hard to believe it was 4 stars.
Jason
Stayed 1 night in May 2024
Response from Marc Franklin - Director of Sales on 9 May 2024
Dear Jason,Thank you for taking the time to share your valuable feedback regarding your recent stay here at the DoubleTree by Hilton Little Rock. Please accept my sincere apologies that your experience with us did not live up to the high standard for which we are known. We greatly value your insight and have taken the opportunity to share your comments with the hotel's leadership team to improve the overall guest experience.Thank you again for your feedback. We hope to have the opportunity to host you again the next time your travel plans bring you to Little Rock.
8/10 Good
William
7 May 2024
Liked: Staff & service
On the river, nice bar, scooters nearby, trendy restaurants close by.
William
Stayed 1 night in Apr 2024
Response from Marc Franklin - Director of Sales on 9 May 2024
Thank you so very much for taking time to review your experience at our hotel and the wonderful feedback. We value your insights, and they will be shared with the appropriate individuals as we continuously strive to enhance our guest experiences. It was our pleasure having you as our guest, and we’ll look forward to your return very soon!
Wonderful staff, especially at the front desk during check in. Great all-around! 💯 Thank you!
Jennifer
Stayed 1 night in May 2024
Response from Marc Franklin - Director of Sales on 6 May 2024
Thank you so very much for taking time to review your experience at our hotel and the wonderful feedback. We are so pleased to hear you enjoyed your visit to the hotel. It was our pleasure having you as our guest, and we’ll look forward to your return very soon!
6/10 Okay
Donna
Business traveller
5 May 2024
Liked: Staff & service
Disliked: Property conditions & facilities
This is not the standard I would expect from a Doubletree property. In general most of the areas I encountered were rundown or not in working order. My room had no refrigerator, all electrical outlets were lose in the walls. There was not an ice machine on several of the floors. The entrance from parking garage was in extremely poor condition. Front lobby desk was understaffed at peak times and extremely slow checking guests in.
Donna
Stayed 2 nights in May 2024
Response from Marc Franklin - Director of Sales on 6 May 2024
Thank you for taking the time to share your honest review. We are sorry to hear about your concerns, as it is uncommon for guests to experience anything but the best in terms of our accommodations and their upkeep. We hope that we have the opportunity to host you again to restore faith in the DoubleTree by Hilton Little Rock.
10/10 Excellent
Frank
Travelled with family
2 May 2024
Disliked: Amenities
Would not show me contactless check in even though I was a Hilton honors member
Frank
Stayed 1 night in Mar 2023
Response from Marc Franklin - Director of Sales on 3 May 2024
Good day Frank,Thank you for your loyal support of the Hilton Brand by being a Hilton Honors member. We are thankful for your business while in Little Rock. We know you have many choices in a hotel. The agreement between Expedia and Hilton does allow us to place your Hilton Honors number in the reservations; however, 3rd party reservations don't get the full effect of the digital check-in and key. I do hope that we see you on your next visit to Little Rock and have a great day.
Response from Marc Franklin - Director of Sales on 13 May 2024
Thank you so very much for taking time to review your experience at our hotel and the wonderful feedback. We are so pleased to hear the team took great care of you and that you enjoyed your visit to the hotel. It was our pleasure having you as our guest, and we look forward to welcoming you back soon!
6/10 Okay
Bill
22 Apr 2024
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
This hotel needs renovation inside and out. The furniture in my room showed wear. The front entrance is essentially blocked for vehicle access due to ongoing construction. Breakfast not included. Parking not included. My room had a beautiful river view, and was clean, so the stay was not unpleasant, but the tattered look distracted from the total experience.
Bill
Stayed 2 nights in Apr 2024
Response from Marc Franklin - Director of Sales on 23 Apr 2024
Dear Bill,Thank you for taking the time to share your comments regarding your recent visit and impressions about our hotel. We take our reputation, consistency of service and product very seriously. Yes, the front drive is currently being resurfaced in order to offer a fresh look that you suggested. The parking deck is owned and operated by the Little Rock Convention and Visitor's Bureau and we offer a lower nightly rate than other downtown hotels. Our team and I certainly hope to have the opportunity to restore your full confidence in us. Also, many members of our team have been committed to our valued guests literally for decades and their loyalty is not just very much appreciated but continues to build on the longstanding relationships of trust our valued guests honor us with - it will be our sincere pleasure to welcome you back soon and to erase the recent memory, that fell short of your and quite frankly, our own expectations.Sincerely,
The hotel was fantastic, room was clean and comfortable, would definitely stay again!
michelle
Stayed 1 night in Apr 2024
Response from Marc Franklin - Director of Sales on 25 Apr 2024
Dear Michelle,Thank you for sharing your kind feedback regarding your recent visit to our hotel. It is a sincere pleasure to recognize the members of our team who left a lasting impression on you. Our team of ladies and gentlemen joins me in expressing our sincere appreciation for your loyalty and we look very much forward to welcoming you back to The DoubleTree by Hilton in the future. We will be delighted to, once again, provide you with "a perfect stay!".Sincerely,
Response from Marc Franklin - Director of Sales on 15 Apr 2024
We are elated knowing you had such an incredible time at DoubleTree by Hilton Little Rock. Were very keen on having our guests feel excited to come back. There is nothing more important to us than the happiness of our guests. We agree that Lee and Yolanda are amazing!! Thank you again for the fantastic review.We look forward to your next trip!
8/10 Good
James
Travelled with partner
10 Apr 2024
Liked: Staff & service
Disliked: Property conditions & facilities
Not too impressed
James
Stayed 1 night in Apr 2024
Response from Marc Franklin - Director of Sales on 10 Apr 2024
We appreciate you taking the time to share your concerns with us, James.We're disappointed that your experience with us was anything less than ideal. We care about the comfort and satisfaction of our guests so we'll address all of your concerns with the appropriate members of our team so that we may improve moving forward.We hope to see you again soon so we can share a more positive experience that our guests are accustomed to.
The hotel is right on the river, with easy walking access to river trail and several museums. it is clean and the people are friendly. The facility itsself is a bit worn and could use an update.
Jana
Stayed 1 night in Apr 2024
Response from Marc Franklin - Director of Sales on 8 Apr 2024
Thank you for leaving us this fabulous review, Jana!We're so glad you had such an enjoyable time with us at DoubleTree by Hilton Little Rock! We care deeply about the comfort and satisfaction of our guests so it's wonderful you appreciated our downtown location. We love seeing our guests take advantage of our proximity to so many excellent attractions.We look forward to hosting you again for yet another unforgettable stay! Have an amazing day!
10/10 Excellent
Cortney
2 Apr 2024
Liked: Cleanliness
Cortney
Stayed 2 nights in Mar 2024
Response from Marc Franklin - Director of Sales on 8 Apr 2024
Thank you for leaving us this fabulous review, Cortney!We're so glad you had such an enjoyable time with us at DoubleTree by Hilton Little Rock! We care deeply about the comfort and satisfaction of our guests so it's wonderful you appreciated our downtown location. We love seeing our guests take advantage of our proximity to so many excellent attractions.We look forward to hosting you again for yet another unforgettable stay! Have an amazing day!
8/10 Good
KIMBERLY
Travelled with family and small children
27 Mar 2024
Disliked: Staff & service
Did not have room requested on reservation, had to change rooms after checkin.
KIMBERLY
Stayed 2 nights in Feb 2024
Response from Marc Franklin - Director of Sales on 28 Mar 2024
Kimberly,Thank you for sharing!We're delighted to hear that you had a wonderful experience with us! We strive to provide our guests with the best possible experience, so this is great to hear. I am sorry to hear that you had to change rooms during your stay. We'd love to share an even more fantastic visit with you in the future. Have a beautiful day!
I loved everything about the hotel. Only thing i wish they would had was a refrigerator & a microwave to where we could have warmed up our food that we had brought.
Sandi
Stayed 1 night in Mar 2024
Response from Marc Franklin - Director of Sales on 25 Mar 2024
It's wonderful to hear about your delightful experience at DoubleTree by Hilton Little Rock. It's fantastic that our team's warm welcome and the inviting atmosphere made a positive impression. We very much look forward to welcoming you back in the future.
Great location for downtown. Next to marathon start and finish.
Charles
Stayed 2 nights in Mar 2024
Response from Marc Franklin - Director of Sales on 25 Mar 2024
It's wonderful to hear about your delightful experience at DoubleTree by Hilton Little Rock. It's fantastic that our team's warm welcome and the inviting atmosphere made a positive impression. We very much look forward to welcoming you back in the future.
Response from Marc Franklin - Director of Sales on 22 Mar 2024
Dear David,Your kind words have us smiling from ear to ear, and we’re thrilled to learn of your exceptional visit. From our friendly team to our clean and comfortable accommodations, you can always expect a memorable stay when you make us your Little Rock home. We hope to see you again soon and remember, we have a warm cookie waiting for your arrival.
10/10 Excellent
Jessica
18 Mar 2024
Jessica
Stayed 1 night in Mar 2024
Response from Marc Franklin - Director of Sales on 19 Mar 2024
Jessica, it's splendid to read your impressions about the DoubleTree by Hilton Little Rock. Our team members truly pride themselves on offering warm, accommodating assistance, so it's great that this was your experience.Looking forward to welcoming you back on your next trip to Little Rock.
10/10 Excellent
Faye
18 Mar 2024
Faye
Stayed 2 nights in Mar 2024
Response from Marc Franklin - Director of Sales on 8 Apr 2024
Thank you for leaving us this fabulous review, Faye!We're so glad you had such an enjoyable time with us at DoubleTree by Hilton Little Rock! We care deeply about the comfort and satisfaction of our guests so it's wonderful you appreciated our downtown location. We love seeing our guests take advantage of our proximity to so many excellent attractions.We look forward to hosting you again for yet another unforgettable stay! Have an amazing day!
6/10 Okay
Christy
Travelled with group
17 Mar 2024
Liked: Cleanliness, staff & service
Disliked: Amenities
Rooms very small, no refrigerator and no microwave. A/C did not work properly
Check in staff very friendly
Christy
Stayed 1 night in Mar 2024
Response from Marc Franklin - Director of Sales on 18 Mar 2024
Dear Christy,It's unfortunate to hear about your experience with the room temperature. Apologies for any discomfort this may have caused. Rest assured, we take all feedback to heart and constantly strive to improve all facets of our guest experience. Thank you for choosing to stay with us, we hope to welcome you back on your next visit to Little Rock.
6/10 Okay
Kendra
Travelled with family and small children
16 Mar 2024
Disliked: Staff & service
Was okay to stay for quick trip. No microwave or fridge in room. Loud at night when people shut doors it made our door shake loud.
Kendra
Stayed 1 night in Mar 2024
Response from Marc Franklin - Director of Sales on 18 Mar 2024
We appreciate the feedback, Kendra.It's unfortunate your time with us was anything less than ideal. We strive to offer quality service and convenience for all of our guests. We're happy you enjoyed our convenient location and clean accommodations despite the problems you had with some of our conditions and noise levels. We endeavor to offer the best experience possible and your feedback will help. Thank you.We do hope to see you again soon so we can share a more positive experience with you.
Response from Marc Franklin - Director of Sales on 18 Mar 2024
Dear Lauri,It's splendid to read your impressions about the DoubleTree by Hilton Little Rock. Your comments on the comfort and cleanliness of your room are much appreciated. Looking forward to welcoming you back on your next trip to Little Rock.
Response from Marc Franklin - Director of Sales on 11 Mar 2024
Dear Heather, Thank you for choosing DoubleTree by Hilton Little Rock and also for your generous review.Traveling can be challenging enough, so we strive to make it stress-free for all our guests, and we look forward to welcoming you back on your future trips. Safe travels,
Response from Marc Franklin - Director of Sales on 11 Mar 2024
Dear Tonya,Thank you for choosing DoubleTree by Hilton Little Rock and also for your generous review.Traveling can be challenging enough, so we strive to make it stress-free for all our guests, and we look forward to welcoming you back on your future trips. Safe travels,
Response from Marc Franklin - Director of Sales on 7 Mar 2024
Hello Angela,Thank you so much for taking the time to share your experience. I'm happy to hear that you were able to enjoy our hotel. I'm thrilled that our team provided great service. Thanks for your business, we look forward to taking care of you again in the near future.
10/10 Excellent
Tracy
3 Mar 2024
Tracy
Stayed 1 night in Mar 2024
Response from Marc Franklin - Director of Sales on 25 Mar 2024
It's wonderful to hear about your delightful experience at DoubleTree by Hilton Little Rock. It's fantastic that our team's warm welcome and the inviting atmosphere made a positive impression. We very much look forward to welcoming you back in the future.
The front desk staff were so nice. Nice view of the river. Only downside is the walls are a little thin and you can hear neighbors tv and snoring
Angela
Stayed 1 night in Feb 2024
Response from Marc Franklin - Director of Sales on 7 Mar 2024
Hello Angela,Thank you so much for taking the time to share your experience. I'm happy to hear that you were able to enjoy our hotel. I'm thrilled that our team provided great service. Thanks for your business, we look forward to taking care of you again in the near future.
10/10 Excellent
Nicholas
1 Mar 2024
Nicholas
Stayed 1 night in Feb 2024
Response from Marc Franklin - Director of Sales on 22 Mar 2024
Dear Nicholas,Your kind words have us smiling from ear to ear, and we’re thrilled to learn of your exceptional visit. From our friendly team to our clean and comfortable accommodations, you can always expect a memorable stay when you make us your Little Rock home. We hope to see you again soon and remember, we have a warm cookie waiting for your arrival.
Really nice facility. Staff was helpful and friendly. Definitely would stay there again.
Paul or Shea
Stayed 3 nights in Feb 2024
Response from Marc Franklin - Director of Sales on 1 Mar 2024
Thank you for your fantastic review. We're thrilled that DoubleTree By Hilton Little Rock was a great trip.Your compliments regarding our supportive team members are greatly appreciated. We hope to have the pleasure of welcoming you back in the future.
Staff was friendly and helpful! The lobby is spacious and updated. The room was large and we had a balcony, downside to the room was that the balcony door didn’t lock and there is no fridge. There is a very nice waterfront park/trail just outside the hotel which we enjoyed.
Wade
Stayed 2 nights in Feb 2024
Response from Marc Franklin - Director of Sales on 28 Feb 2024
Dear Wade,Thank you so much for allowing the DoubleTree by Hilton Little Rock be your home during your trip to Little Rock. One of the best assets of the hotel is the views and exterior balconies on the 14th floor. We hope to see you again on your next trip.
2/10 Terrible
Brandon
28 Feb 2024
Terrible
Brandon
Stayed 1 night in Feb 2024
Response from Marc Franklin - Director of Sales on 28 Feb 2024
We appreciate you taking the time to share your feedback, Brandon.It's disheartening your stay with us was disappointing. We strive for quality so it's unfortunate that our amenities and cleanliness didn't meet your expectations. We also regret that our location was less than ideal. We'll be sure to discuss your concerns moving forward.We hope to host you again soon for a more positive experience.
The parking was very dirty., Cigarette butts all over the place. carpets in hallway and the room were totally worn. i stayed in room 409 and 1210 for two weeks and had a very bad experience. both rooms had worn furniture, I counted 15 torn areas on the desk chair in both rooms, the room 1210 had a broken desk cover. wood sticking up. in the room 409 the bathtub is worn so much that on the rear the paint started to go black, and the Wi-Fi was a disaster to connect.
Roobik
Stayed 4 nights in Feb 2024
Response from Marc Franklin - Director of Sales on 28 Feb 2024
We appreciate you taking the time to share your feedback, Roobik.It's disheartening your stay with us was disappointing. We strive for quality so it's unfortunate that our amenities and cleanliness didn't meet your expectations. We also regret that our location was less than ideal. We'll be sure to discuss your concerns moving forward.We hope to host you again soon for a more positive experience.
8/10 Good
Robert
26 Feb 2024
Need to update furniture and ensure tubs will drai
Robert
Stayed 1 night in Feb 2024
Response from Marc Franklin - Director of Sales on 28 Feb 2024
Thanks for the rating and review!We're thrilled you had such a pleasant time with us! We strive to offer top-notch service and convenience for our guests. We look forward to sharing an even better experience with you next time. Have a lovely day!
4/10 Poor
Dillon
24 Feb 2024
Dillon
Stayed 1 night in Feb 2024
Response from Marc Franklin - Director of Sales on 22 Mar 2024
Greetings Dillon,We value your insights and thank you for taking the time to share. We take great pride in providing our guests with an experience that leaves them wanting for nothing, and we apologize for not meeting your expectations. We hope you will give us an opportunity to demonstrate our commitment to care and service in the months ahead. It would be a pleasure to welcome you once again for a true exploration of our many amenities, and we wish you the very best until then. We look forward to hearing from you soon.Warm regards,
10/10 Excellent
Jennifer
Travelled with partner
21 Feb 2024
Liked: Amenities
Friendly staff and easy check-in!
Jennifer
Stayed 1 night in Feb 2024
Response from Marc Franklin - Director of Sales on 28 Feb 2024
Thanks for the 5-star rating and review!We're thrilled you had such a pleasant time with us! We strive to offer top-notch service and convenience for our guests. We look forward to sharing an even better experience with you next time. Have a lovely day!
Response from Marc Franklin - Director of Sales on 19 Feb 2024
Please allow me to introduce myself, my name is Marc Franklin - Director of Sales for the DoubleTree by Hilton Little Rock. First and foremost, I would like to thank you for choosing to stay at our hotel and for taking the time share this valuable feedback. Providing the highest level of hospitality is our number one priority and sincerely apologize for falling short of your expectations. I have shared this with our team and will use this as a learning opportunity to enhance our services and facilities for our guests. Should your travels bring you back to Little Rock, please do not hesitate to contact me directly.
It was FANTASTIC. The food was MARVELOUS we will be back!!!
Myia
Stayed 1 night in Feb 2024
Response from Marc Franklin - Director of Sales on 19 Feb 2024
10 out of 10!!!!Thank you so very much for taking time to review your experience at our hotel and the wonderful feedback. We are so pleased to hear you enjoyed your visit to the hotel. It was our pleasure having you as our guest, and we’ll look forward to your return very soon!
4/10 Poor
Brian
17 Feb 2024
Liked: Staff & service, room comfort
Disliked: Cleanliness
We got a King bed with a balcony.Room was pretty basic not much room to move around,disappointed that for the price there was no microwave or refrigerator.Didnt realize until later n the night that the top sheet was stained unacceptable.If the sheets has stains please replace them.We stay for comfort.
Brian
Stayed 1 night in Feb 2024
Response from Marc Franklin - Director of Sales on 19 Feb 2024
Please allow me to introduce myself, my name is Marc Franklin, Director of Sales for The DoubleTree by Hilton Little Rock.First and foremost, I would like to thank you for choosing to stay at our hotel and for taking the time share this valuable feedback. Providing the highest level of hospitality is our number one priority and sincerely apologize for falling short of your expectations. I have shared this with our team and will use this as a learning opportunity to enhance our services and facilities for our guests. Should your travels bring you back to Little Rock, please do not hesitate to contact me directly.
Response from Marc Franklin - Director of Sales on 19 Feb 2024
10 out of 10!!!Thank you so very much for taking time to review your experience at our hotel and the wonderful feedback. We are so pleased to hear you enjoyed your visit to the hotel. It was our pleasure having you as our guest, and we’ll look forward to your return very soon!
Stayed at DoubleTree Little Rock for a concert at the arena. Traffic was packed after the concert so we walked back to the hotel so super convenient. Staff went out of their way to make sure everyone had a great weekend.
Shannon
Stayed 1 night in Feb 2024
Response from Marc Franklin - Director of Sales on 19 Feb 2024
5 out of 5!!Thank you so very much for taking time to review your experience at our hotel and the wonderful feedback. We are so pleased to hear you enjoyed your visit to the hotel. It was our pleasure having you as our guest, and we’ll look forward to your return very soon!
10/10 Excellent
Jake
11 Feb 2024
Liked: Cleanliness, staff & service
Elevators were horrible
Jake
Stayed 1 night in Feb 2024
Response from Marc Franklin - Director of Sales on 12 Feb 2024
Jake, thank you for your glowing review about your stay at DoubleTree by Hilton Little Rock. We are thrilled that you enjoyed our welcome cookies, rooms, and ample amenities. Our location in the heart of the city does lend itself convenient to great restaurants, concerts and much moore.We're looking forward to welcoming you back on your next visit to Little Rock.
Response from Marc Franklin - Director of Sales on 12 Feb 2024
Thank you for sharing your feedback, Brian.We appreciate your input. I hope that you loved our prime location, clean rooms and friendly staff. We look forward to having you back again soon for an even more positive.
I was there to meet friends and the woman at the front desk was rude made the hole trip start out bad
Michael
Stayed 1 night in Feb 2024
Response from Marc Franklin - Director of Sales on 9 Feb 2024
Thank you for sharing your feedback, Michael.We truly value your feedback and we'll address your concerns with the appropriate members of our team so we may improve for the future. We look forward to hosting you again next time you're in town.Thank you for taking the time to share.
Response from Marc Franklin - Director of Sales on 8 Feb 2024
Thank you for sharing your feedback, Myagmarsuren.Thank you so much for you allowing us to host you while in Little Rock. We look forward to having you back again soon for an even more positive experience.
4/10 Poor
Tracey
5 Feb 2024
Disliked: Staff & service
The front desk clerk at check in was very rude
Tracey
Stayed 2 nights in Feb 2024
Response from Marc Franklin - Director of Sales on 5 Feb 2024
We appreciate the feedback, Tracey.It's unfortunate your stay in our hotel was less than ideal. We're disappointed you had such challenges with our team and that we couldn't assist you in every way. Your experience is not on par with the high-caliber service we're capable of providing so we'll be sure to discuss your review and feedback moving forward.Thank you again for the valuable feedback. We do hope to see you again soon so we can share a more positive experience with you.
10/10 Excellent
Tammy
Travelled with group
2 Feb 2024
Liked: Amenities
Staff very friendly. Leo at front desk top notch.
Tammy
Stayed 2 nights in Jan 2024
Response from Marc Franklin - Director of Sales on 5 Feb 2024
Tammy, it's splendid to read your impressions about the DoubleTree by Hilton Little Rock. Our team members truly pride themselves on offering warm, accommodating assistance, so it's great that this was your experience. Leo is just one of the many ROCK stars that are on the team! I will pass your comments along to him and the management of the hotel. Looking forward to welcoming you back on your next trip to Little Rock.
4/10 Poor
Parker
29 Jan 2024
Parker
Stayed 1 night in Jan 2024
Response from Marc Franklin - Director of Sales on 20 Mar 2024
We appreciate that you took the time to share your feedback, Parker.We're disappointed that your stay in our hotel didn't exceed your expectations. We care about the comfort and satisfaction of our guests so we'll address all of your concerns with the appropriate members of our management team so that we may improve moving forward.We hope for the opportunity to host you again soon for a more positive experience.