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Rating 10 - Excellent. 474 out of 843 reviews" "
10 - Excellent
474
Rating 8 - Good. 235 out of 843 reviews" "
8 - Good
235
Rating 6 - Okay. 66 out of 843 reviews" "
6 - Okay
66
Rating 4 - Poor. 30 out of 843 reviews" "
4 - Poor
30
Rating 2 - Terrible. 38 out of 843 reviews" "
2 - Terrible
38
8.8/10
Cleanliness
9.0/10
Staff & service
8.8/10
Amenities
8.4/10
Property conditions & facilities
8.4/10
Eco-friendliness
Reviews
10/10 Excellent
Amit
Travelled with family, Travelled with family and small children
Property is clean and well maintained. Staff is helpful and polite. Breakfast was nice and property has lot of activities for families. Checkin and checkout was smooth. Will definitely visit again.
Everything is good, the only thing is the pool is cold and the one inside gets very crowded and it was also a little cold, but everything else was excellent.
Definitely one of my favorite hotels, clean, definitely will be staying there whenever i get the chance
Erika
Stayed 2 nights in May 2024
Response from front desk on 25 May 2024
Thank you Erika for your staying and review that we really appreciate! We invite you after mid of June to stay with us and enjoy the Whale's Tale waterpark next door!
6/10 Okay
Audilia
19 May 2024
It was a nice stay. Dining at the restaurant was subpar, limited food options as they informed us they were closing and going out of business.
Greatly enjoyed my stay, the property is very clean and dog friendly. Breakfast was very good and the location was perfect. Would absolutely stay here again!
clean rooms and facilities including breakfast area- very comfortable beds and pillows- I have a chemical sensitivity so the smell of the sheets made it hard to sleep but not everyone will experience this- obviously very clean. The walls are on the thin side and I could hear the people in the next room very clearly and knew they could hear me - just something to be aware of- Nighttime river sounds were nice, I93 is directly behind the property and gets loud in the morning to be expected. Balcony and hallway lights stayed on all night but black out curtains were sufficient and for those afraid of the dark I'm sure the lights help- Very friendly and attentive staff - everything was really clean - property felt safe, pool and hot tub area very clean with stocked towels. Additional $20 pet fee for my dog but worth it- updated bathrooms with more than sufficient hot water and pressure- recommended
Very welcoming staff, hot, hot tub! Pool and sauna were great! Played pool and air hockey on a rainy day. Met some of the other guests and enjoyed conversation. We will be back!! And recommend!
Anna
Stayed 2 nights in Apr 2024
Response from Front Desk on 24 Apr 2024
Thank you Anna for staying with us and your rate and review! We really appreciate it! We are looking forward to seeing you back in summer to enjoy our outdoor pool and play tennis!
Great location, clean, comfortable. If I could complain about one thing, the walls are thin.
Julie
Stayed 2 nights in Apr 2024
6/10 Okay
Nathan
Travelled with partner
15 Apr 2024
Liked: Cleanliness, staff & service, amenities
Walls pretty thin can literally hear the other neighbors in the other rooms sadly, doors are connected. Everything else was good, would of been cool if the net was up for tennis maybe due to the weather. In addition it was a nice experience very staff friendly.
The jacuzzi room was excellent. It was in it's own cabin, which was also great. We didnt realize the restaurant/bar was closed though. Overall, it was a great place to stay.
Dennis
Stayed 1 night in Apr 2024
Response from Front desk on 11 Apr 2024
We appreciate your review, Dennis! Sorry for the restaurant was closed, we are in the process to reopen it soon. We are looking forward to seeing you back!
10/10 Excellent
Douglas
7 Apr 2024
Douglas
Stayed 2 nights in Apr 2024
10/10 Excellent
Skylah
5 Apr 2024
Liked: Cleanliness, staff & service
Nice, clean rooms. Multiple immenities on site, such as pool and jacuzzi.
Skylah
Stayed 1 night in Mar 2024
Response from Front desk on 6 Apr 2024
Thank you Skylah for your time to review us! Coma back in summer to enjoy the nature and our outdoor pool!
Beautiful property, clean, and well-kept. Location is very convenient (approximately 10 min from Loon). Room and amenities are spotless and roomy, perfect for a family of 4. Staff are very friendly. We Will definitely come back again.
Nhi
Stayed 1 night in Mar 2024
Response from front desk on 28 Mar 2024
Thank you Nhi! We are looking forward to see you back! Come back in summer to enjoy the Whale's Tale Waterpark next door or to enjoy hikings and waterfalls seeings!
Visited during winter and during a snowstorm. The rooms are updated, simple but clean. Included breakfast is good. We happened to have some noisy neighbors and the noise travels but not too late. Overall a great value.
Avignat
Stayed 2 nights in Mar 2024
Response from front desk on 28 Mar 2024
Thank you Avignat! Come back to visit us in the summer!
We had two rooms each with three queen beds for a quick trip up to ski. It was easy convenient and the breakfast made everything easy to get to the mountain
Adele
Stayed 1 night in Mar 2024
Response from Front Desk on 21 Mar 2024
Thank your group for staying with us, Adele! Come back in summet to enjoy our outdoor pool and Whale Tail Waterpark next door!
Easy to find,
Easy parking
Friendly staff
Dinner/bar on site with live music was great.
LUCILE
Stayed 1 night in Mar 2024
Response from Front desk on 22 Mar 2024
Thank you Lucile for your staying with us! We appreciate your review!
2/10 Terrible
Michelle
27 Feb 2024
Disliked: Cleanliness, room comfort
When we arrived at the hotel room for our stay the heat was completely off and the room was freezing. The wall thermostat did nothing. Figured out that we had to turn the heat on on the wall unit itself. Stayed for about an hour and a half to try to get the room warm but the heat didn’t do much. There was M&Ms on the floor under the bed. All the towels and bedding were damp. When we went to leave because my wife refused to stay, without even asking for a refund she was told that they would not refund us.