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Reviews of Scandic Victoria

4 out of 5
Scandic Victoria
Storgata 84B, Lillehammer

Reviews

8.4

Very good

Rating 10 - Excellent. 406 out of 1000 reviews" "
Rating 8 - Good. 426 out of 1000 reviews" "
Rating 6 - Okay. 124 out of 1000 reviews" "
Rating 4 - Poor. 29 out of 1000 reviews" "
Rating 2 - Terrible. 15 out of 1000 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

8.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Patrick

Stayed 3 nights in Mar 2024
Response from Victoria Lillehammer on 27 Mar 2024
Thank you for taking the time to give us your feedback.Best regards

10/10 Excellent

Wilhelmus

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful location in Lillehammer . Recommend it.
Stayed 1 night in Mar 2024
Response from Victoria Lillehammer on 25 Mar 2024
Thank you for your nice feedback, we hope to see you again in the future. Best regards

10/10 Excellent

Christian

Stayed 6 nights in Nov 2023
Response from Victoria Lillehammer on 26 Dec 2023
thank you for your nice feedback! we hope to see you again in the future.

10/10 Excellent

Christian

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super smooth stay with great staff.
Nice hotel. Nice Staff. Nice breakfast. Cosy lobby. Only thing is that the standard room is very small. But for a business stay with not much time spent in the room, it's no problem. Floor heating in bathroom is super comfy. All in all a very good value for the money.
Stayed 1 night in Nov 2023
Response from Victoria Lillehammer on 5 Dec 2023
Thank you for your nice feedback! We hope to see you again in the future. Best regards

6/10 Okay

andrew

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Victoria Lillehammer on 9 Sept 2023
Thank you for taking the time to give us your feedback. Best regards

10/10 Excellent

Andres

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We enjoyed our stay here. The hotel is located in the middle of the city center, it was quiet, and with plenty of dining options around.
Stayed 2 nights in Aug 2023
Response from Victoria Lillehammer on 9 Sept 2023
Thank you for taking the time to give us your feedback. We are glad you enjoyed your stay and hope to see you again in the future. Regards

2/10 Terrible

helen

Disliked: Cleanliness, staff & service, property conditions & facilities
Room wasn’t ready at 4.15pm. Didn’t match the description on Expedia - the image shown is simply the bar! The room was dirty when we got it over 2 hrs after check in time. There was a kettle, but no cups etc, when asked at reception was told they only provide a kettle- but nothing that goes with it! Toilet seat had been broken and fixed incorrectly so sat at an angle to the basin. The floor in the room was that dirty, had to dry feet and put shoes on immediately after showering! Staff were abrupt in mannerisms.
Stayed 1 night in Aug 2023
Response from Team Victoria Lillehammer on 7 Aug 2023
Hi! We are sorry to hear that your stay with us didn't meet your expectations. During these busy summer months our housekeeping staff are working as fast as they can, but sometimes they aren't able to clean all the rooms before our check in time at 3:00 pm. Expedia have a variety of pictures from our hotel. Some of them are as you mention from our reception area, but they also have pictures from the different types of rooms we offer.The dirty floor in your room is unfortunate, and we do apologies for that. We will share your feedback with the housekeeping, as we always strive to deliver the best experience. Best regards

10/10 Excellent

Kevin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023
Response from Victoria Lillehammer on 4 Aug 2023
Hi Kevin! Thank you for taking the time to leave a feedback. We greatly appreciate it, and we're happy to hear that you enjoyed your stay :)

10/10 Excellent

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location and great service
Stayed 1 night in Jun 2023
Response from Team Victoria Lillehammer on 31 Jul 2023
Thank you for your feedback!We look forward to welcome you back.Best regards

8/10 Good

Melanie

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Excellent breakfast .
Stayed 2 nights in Jun 2023
Response from Victoria Lillehammer on 16 Jun 2023
Thank you for your feedback, we are glad you enjoyed the breakfast. best regards

10/10 Excellent

KRISTI, PRESCOTT

Stayed 2 nights in Jun 2023
Response from Victoria Lillehammer on 7 Jul 2023
Hello Kristi. We're happy to see that you enjoyed your stay at our hotel. Thank you for leaving a review :)

10/10 Excellent

Hilary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful breakfast
Stayed 5 nights in Mar 2023
Response from Victoria Lillehammer on 23 Mar 2023
Thank you for taking the time to give us your feedback. We are looking forward to see you again in the future. Best regards

8/10 Good

Christamaria

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed the central location. Breakfast was very nice. Beds could be a little softer. Staff was helpful
Stayed 1 night in Aug 2022
Response from Victoria Lillehammer on 29 Aug 2022
Thank you for taking the time to give us your nice feedback.Best regards

10/10 Excellent

Martin

Business traveller, Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2022
Response from Victoria Lillehammer on 29 Aug 2022
Thank you for taking the time to give us your feedback.Best regards

10/10 Excellent

Kyle

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very pleasant hotel. Friendly staff. Enjoyed the workout room
Stayed 1 night in Aug 2022
Response from Victoria Lillehammer on 12 Aug 2022
Thank you for your nice review. Best regards

8/10 Good

Geir

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Somewhat difficult to access by car (google maps didn’t recognize that the road the suggested was a one-way street) Location is right in the middle of town. Part of the hotel is vintage and part newer. Well kept hotels and good breakfast!
Stayed 1 night in Aug 2022
Response from Victoria Lillehammer on 8 Aug 2022
Thank you for taking the time to give us your feedback. Best regards

10/10 Excellent

Jack

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2022
Response from Victoria Lillehammer on 25 Feb 2022
Tusen Takk!

8/10 Good

Nnamdi

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Nice but.....
Nice hotel in the heart of Lillehammer. Parking unavailability is however a big challenge.
Stayed 1 night in Aug 2021
Response from Victoria Lillehammer on 9 Aug 2021
Thank you for taking the time to give us your feedback.

8/10 Good

Ida

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great!
Really friendly staff, amazing breakfast buffet and nice, modern rooms. The only minus was the hard extra bed (room for 3). Highly recommend.
Stayed 1 night in Aug 2021
Response from Victoria Lillehammer on 9 Aug 2021
Thank You! we are looking forward to see you again in the future

10/10 Excellent

Erik

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2021
Response from Victoria Lillehammer on 27 Mar 2021
Tusen Takk!

10/10 Excellent

Curt

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2020
Response from Scandic Victoria Lillehammer on 31 Jul 2020
Tusen takk for en hyggelig tilbakemelding!

8/10 Good

Verified traveller

Stayed 5 nights in Jul 2020
Response from Scandic Victoria Lillehammer on 30 Jul 2020
Hei! Håper vi får sjanse å rette opp litt dårligere inntrykket snart.

8/10 Good

Odd

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2020
Response from Scandic Victoria Lillehammer on 30 Jul 2020
Tusen takk for en hyggelig tilbakemelding!

8/10 Good

Ove

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2020
Response from Scandic Victoria Lillehammer on 14 Jul 2020
Tusen takk for en hyggelig tilbakemelding!

6/10 Okay

Regina

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
There is a construction site close to the hotel and they started to work at 4:30 in the morning. In addition there is no air conditioning in the rooms.
Stayed 1 night in Jun 2020
Response from Victoria Lillehammer on 28 Jun 2020
Thank You for taking the time to give us your feedback. The property across the road started to take down the scaffold early in the morning, we apologize for any inconvenience this may hve caused. We don't have aircondition in our rooms. We hope to see you again in the future .Best regards

2/10 Terrible

Christopher

Disliked: Staff & service, room comfort
Avoid
Absolutely disgusted with this hotel chain. Our trip had to be cut short due to Covid-19. The hotel refused to refund our unused nights despite the circumstances, unlike other hotels that we had reservations with. Completely heartless. Will never use this hotel chain again. The smallest room i have ever stayed in. Only around 30cm between the bottom of the bed and the wall. Parking was along way from the hotel and expensive.
Stayed 1 night in Mar 2020
Response from Kind regards, Dagmara on 1 Apr 2020
Hi! We are sorry to hear that you wish never to come back to us. Unfortunately we couldn't meet your demands as we are binded to agreements with company which you used to booked your room and rules you accepted by the time of booking. You have ordered economy twin room - even though our economy rooms are newly renovated and comfortable, they are not the biggest rooms we have to offer. We sincerely happy that you where able to get back home quicly and safe, and are sorry that you couldnt enjoy Lillehammer as planed.

2/10 Terrible

Christopher

Disliked: Staff & service, room comfort
Avoid
Absolutely disgusted with this hotel chain. Our trip had to be cut short due to Covid-19. The hotel refused to refund our unused nights despite the circumstances, unlike other hotels that we had reservations with. Completely heartless. Will never use this hotel chain again. The smallest room i have ever stayed in. Only around 30cm between the bottom of the bed and the wall. Parking was along way from the hotel and expensive.
Stayed 3 nights in Mar 2020
Response from Kind regards, Dagmara on 1 Apr 2020
Hi! We are sorry to hear that you wish never to come back to us. Unfortunately we couldn't meet your demands as we are binded to agreements with company which you used to booked your room and rules you accepted by the time of booking. You have ordered economy twin room - even though our economy rooms are newly renovated and comfortable, they are not the biggest rooms we have to offer. We sincerely happy that you where able to get back home quicly and safe, and are sorry that you couldnt enjoy Lillehammer as planed.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Unfortunately there are major renovation works going on at the moment but it will be great when it is finished. I would stay in this hotel again in the future.
Stayed 4 nights in Feb 2020
Response from Victoria Lillehammer on 26 Feb 2020
Thank you for taking the time to give us your feedback, welcome back!

8/10 Good

RS, NYC

Travelled with partner
Liked: Cleanliness, staff & service
The hotel passed its prime long ago. It is dated, in need of a renovation. But it's ok for a night or two. The room was dated too, but clean and quiet. The location is most central, next to the main shopping venue and Lillehammer Museum. Free parking is a great plus but it fills up pretty quickly. When we arrived around 5 pm only two spots were available. Breakfast was good with decent selection.
Stayed 2 nights in Jul 2019

4/10 Poor

Verified traveller

Disliked: Amenities, property conditions & facilities
Stayed 3 nights in Jul 2019
Response from Peder on 9 Aug 2019
Takk for at du bestilte overnatting via oss. Vi setter pris på tilbakemeldingen din!

4/10 Poor

Verified traveller

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
We were unimpressed on arrival. Hotel is old / dated & appears run down. Carpet is worn bare in reception. Area looked like a commission housing estate. Lot of noise from the street overnight; loud trucks coming and going from a neighbouring property overnight. Couldn't sleep. Room was tiny and no air conditioner. Advertised carparking on Expedia but hotel has none. It is a public carpark that cost 100NOK/night and limited street parking. Only good thing was breakfast which was very good fresh food. We booked this place at last minute without researching it because told all Scandic hotels were good in Norway; this place must be an exception. Don't recommend this hotel, I say it is about 2 star.
Stayed 1 night in Jul 2019
Response from Dagmara, Scandic Victoria Lillehammer on 5 Aug 2019
Hi! Thank you for your feedback. We closing our hotels soon for renovation. We looking forward to welcome our guests again in January 2020 in, new and beautifull local. We are located in the middle of the city centre, so unfortunately we are expesed to city noises. We are very sorry to hear that you had it difficult to sleep because of it. We have parking just outside the main etrance. There is limited number of places on it, so unfortunately we can not guarantee place for everyone. We wish we had more parking space to offer, but it is not easy in the middle of the centre. We are happy to hear you enjoyed our brekfast. Welcome back to us!

8/10 Good

Verified traveller

Liked: Cleanliness, room comfort
Stayed 1 night in Jul 2019
Response from Dagmara, Scandic Victoria Lillehammer on 28 Jul 2019
ei! Takk for at du tok deg tid til å gi oss en tilbakemelding, det setter vi stor pris på. Hjertelig velkommen tilbake til oss!

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
300 yards from the train station, room was spotless, staff friendly & welcoming even though we arrived at 1am! Breakfast was excellent - hot food, cold meats & cheese, fresh fruit, pastries & cereal. Tea & coffee were good quality too. Would definitely recommend & hopefully will visit again.
Stayed 3 nights in Jun 2019
Response from Anne Mette on 25 Jun 2019
Hi, Thank you for taking the time to give us feedback, and thank you for all your kind words. Welcome back to us:)

6/10 Okay

Verified traveller

Liked: Cleanliness
Disliked: Property conditions & facilities
Well overdue a refit, the room rate does not align well with the quality of the room.
Stayed 1 night in Jun 2019
Response from AMM on 17 Jun 2019
Hi, Thank you for taking the time to give us feedback. We are at the moment making a plan for renovation of the hotel.

8/10 Good

Vincent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable hotel, friendly and efficient staff, a good breakfast - overall we had a very pleasant stay. The hotel offers free parking and us right in the centre of Lillehammer.
Stayed 1 night in May 2019
Response from Anne Mette on 13 Jun 2019
Hi, Thank you for taking the time to give us feedback, and thank you for all your kind words. Welcome back to us:)

8/10 Good

Chris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location, small room but comfortable, tidy and clean. Great breakfast with helpful friendly staff. Nice view from room.
Stayed 1 night in May 2019
Response from Helga on 18 May 2019
Thank you so much, we are happy to hear you had a good time staying with us!

8/10 Good

UTHAI

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Apr 2019
Response from Anne Mette on 2 May 2019
Hei, Tusen takk for at du tok deg tid til å gi oss en tilbakemelding, det setter vi stor pris på.

10/10 Excellent

Des

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Scandic Victoria a delight.
The Scandic Victoria is an old hotel, but is very well-maintained and comfortable. The staff were very friendly and helpful, the hotel is right in the centre of Lillehammer (whereas the Scandic Lillehammer is right at the top of the city), and the breakfast was extremely good. The hotel is not impressive from the outside but the inside belies its appearance, very pleased we stayed there. Only 5 minutes walk from the train station and bus interchange, close to restaurants and shops, bank etc. Art museum on the doorstep, and only 5 minutes walk to the Fabrikken, a building housing some 34 artists and designers, who can be viewed while they work.
Stayed 1 night in Feb 2019
Response from Anne Mette on 27 Feb 2019
Hi, Thank you for taking the time to give us feedback, and thank you for all your kind words. Welcome back to us:)

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic Breakfast
Room was fine; quiet and clean. Staff was pleasant and accommodating for letting me leave my bag before and after checkout. Breakfast was fantastic, the strong point of the hotel. Not a lot to see and do in Lillehammer; one night is enough unless you're doing ski or dog sled excursions.
Stayed 1 night in Jan 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Dec 2018

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
friendly staff and nice location. However room was very hot - heater was left on and this was not checked by the staff such that it took almost 2 hours to cool the room down.
Stayed 1 night in Nov 2018

8/10 Good

John, UK

Liked: Cleanliness, staff & service, property conditions & facilities
Dated hotel near Olympic Park
Staff very attentive. The hotel room was very spacious but furniture dated (one of the chair had its stuffing hanging out). The hotel was ideally located to visit museums and the Olympic Park as well as other sites in Lillehammer. Breakfast certainly set you up for the day.
Stayed 1 night in Sep 2018

8/10 Good

dannye Owen

Very good location and friendly service. Breakfast was one of the best so far after 21 days. Room was roomy, clean and area safe. Highly recommended.
Stayed 1 night in Sep 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent buffete breakfast & showers & location great staff too
Stayed 4 nights in Aug 2018

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Det var bra rom og frokost men dårlig service på resepsjon og kjøkken
Stayed 2 nights in Feb 2024
Response from Victoria Lillehammer on 26 Feb 2024
Thank you for taking the time to give us your feedback.We are sorry the frontdesk didn't meet your expectations. please let us know what went wrong.We are glad you enjoyed the room and our breakfast .We hope to see you again in the future.

10/10 Excellent

Siri

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024
Response from Victoria Lillehammer on 22 Feb 2024
Thank you for your wonderful review! Please visit us again :)

10/10 Excellent

Jan Fredrik

Stayed 1 night in Feb 2024
Response from Victoria Lillehammer on 22 Feb 2024
Thank you for your wonderful review! Please visit us again :)

6/10 Okay

Øyvind

Business traveller
Liked: Staff & service
Både og.
Dårlig lukt på bad, fra sluket? Korte senger. Chromecast fungerte ikke, uten nett. Frokosten var fantastisk. Personalet var hyggelige. Hotellet hadde perfekt beliggenhet.
Stayed 3 nights in Feb 2024
Response from Victoria Lillehammer on 14 Feb 2024
Takk for din hyggelig meldingen og beklager at du har oppleved det. Vår billigste rom som er økonomi rom har korte senger, chromecast og nett har vi ikke kontrol med og det er leverandør vår som ikke har respondert. Lukt fra sluke kan forekomme noen ganger desverre pga gamle rør fra kjelleren. Vi håper at alt blir bra og fikset neste gang du kommer. PS nettet er i orden nå. Velkommen tilbake til oss!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hyggelig opphold og koselig hotell. At hotellet ikke har parkeringsplasser trekker litt ned.
Stayed 2 nights in Feb 2024
Response from Victoria Lillehammer on 6 Feb 2024
Tusen takk for at du tok deg tid til å gi oss din tilbakemelding. Vi håper å se deg igjen ved en senere anledning. vennlig hilsen

10/10 Excellent

Lars Erik

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fint sted med kjempebra beliggenhet. Suveren service. Rent og stille. God plass på rommet (valgte rom med pult for å kunne jobbe) Hyggelig "lounge" i resepsjonsområdet. Veldig bra frokost. Ovnen på rommet gikk desverre automatisk tilbake til 25 grader, og vi måtte opp om natten for å dempe varmen og lufte. Ellers topp!
Stayed 1 night in Jan 2024
Response from Victoria Lillehammer on 3 Feb 2024
Thank you so much for your wonderful review! We at Scandic always strive hard to accommodate guests as best as possible. You are more than welcome to visit us again :)