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"Food was plentiful but not very good. Some staff seemed unhappy to be there or were downright rude (shuttle driver and guys transporting cleaning staff. Cleaning ladies themselves were good). Front desk staff was good. Property has great location but generally is worn down. Pool area is the best maintained of anywhere but rooms, buildings etc in substandard condition. "

"Room was clean and comfortable, staff were ok not overly friendly. Wifi good and strong, airport transfer free and easy. Food was overpriced and just ok."

"Property was amazing - there is a big pool, the breakfast was great, everything was clean and there are peacocks!"

"Simply an incredible place! ✨ The hotel impresses in every detail: the physical space is spacious, well-maintained, and extremely comfortable. The cleanliness is impeccable—something that makes all the difference in the overall experience. The dining deserves special mention—delicious, well-prepared dishes offering a wide variety. The drinks are another highlight: creative, flavorful, and always beautifully presented. The beauty of the setting is enchanting at every turn, and the lineup of shows and entertainment ensures fun at every moment. But the true standout feature, without a doubt, is the staff: attentive, polite, and always ready to assist, making the stay even more special. A special shout-out goes to the housekeeper, the host who introduces the shows and entertainment, the warm-hearted Najee from the entertainment team, and the sweet waitress, Angela. She was incredibly friendly and polite, constantly offering fresh, delicious drinks—specially prepared for me, as I don't drink alcohol. A truly complete experience—one I can't wait to repeat! 💙"

"Beautiful property located on the beach, nice and small, easy to get around. Could hear the sound of the waves in my room!"

"3rd time to this resort. The Westin club rooms and pool area have improved but food selection and quality has slipped a bit. Premium liquor package did not include pinot Grigio and still a bit suspicious of alcohol content in the whisky I had; I never got a buzz! The concrete paths throughout the resort need a good cleaning and re-coating. Happy with our club level suite and room amenities. Dinner reservations are a bit of a game…club personnel made them for 4 days in advance when we arrived but after that had to use the app which was frustrating. It only works same same and have to log on at 8am. "

"Yes, the hot tub was hot enough. Didn't have to use the parking"

"Staff was amazing with my families allergies. (Celiac disease and a peanut allergy). Food was delicious and we all got to enjoy desserts!! (Doesn’t happen often for us). All the staff was friendly and did a great job making us feel at home. The room was clean and beds are comfy! Pools are great. I liked the beach feel to them with easy walk in access. "

"Internet was terrible not working most of the time. Shower head terrible even after they tried fixing it. Toilet was leaking and making noise. Doom was not sealed properly so bugs came in. Toilet door squeaking. No mini fridge on the room and had to beg for one. No microwave coffee pot or blow dryer. No electricity in the bathroom. Tv was not working well and couldn’t connect to our Netflix account (we could do it in other hotels in CR) the Jacuzzi was boiling hot on the night we wanted to use it and no one could go inside (including other guests) but i think it was ok on other nights. The breakfast was not tasty at all! They managed to ruin even the scrambled eggs… the only plus on this hotel was the pool but i do not recommend staying there. "