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Reviews of Best Western Richmond Hotel

2.5 out of 5
Best Western Richmond Hotel
100 Eastern Bypass, Richmond, KY

Reviews

7.4

Good

Rating 10 - Excellent. 292 out of 1001 reviews" "
Rating 8 - Good. 354 out of 1001 reviews" "
Rating 6 - Okay. 163 out of 1001 reviews" "
Rating 4 - Poor. 107 out of 1001 reviews" "
Rating 2 - Terrible. 85 out of 1001 reviews" "

7.6/10

Cleanliness

8.2/10

Staff & service

6.8/10

Amenities

7.2/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

6/10 Okay

Dennis

Travelled with family
Wet average experience. Property was aged and in need of many updates. However, signage indicated that the property was under renovation.
Stayed 1 night in May 2024
Response from Hardy on 21 May 2024
Dear Dennis,Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.Sincerely,Best Western RichmondFront Desk ClerkBest Western Richmond Hotel

4/10 Poor

Dorothy

Disliked: Staff & service, property conditions & facilities
Rented rooms that were still in the middle stages of remodeling, and definitely not safe. Long mirror leaning against wall, lamp fixture ( only one) falling off of wall Definitely not worth the money I spent. Shouldn’t have even been rented out
Stayed 1 night in May 2024
Response from Hardy on 16 May 2024
Dear Rebecca Pence,Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,Best Western RichmondFront Desk ClerkBest Western Richmond Hotel

2/10 Terrible

Christopher, Davis Junction

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It took me three different trips to the front desk with all of my belongings with me because my key card wouldn’t work. They didn’t have a king size bed for me even though I reserved one and Lee paid my room. The bed was extremely uncomfortable, and there was no coffee at breakfast. I would like a full refund of my room
Stayed 1 night in May 2024
Response from Hardy on 13 May 2024
Dear Christopher,Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,Best Western RichmondFront Desk ClerkBest Western Richmond Hotel

2/10 Terrible

Wayne

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

2/10 Terrible

Eizabeth

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
This property was under construction, the hot tub was out of order, the pool was cold and there was no towels at the pool. Just say the relaxing little night get away was shot too crap!
Stayed 1 night in May 2024

2/10 Terrible

Kristina

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Never stayed at this hotel due to the hot tub was not in service. It smelled like old people perfume. They gave us a room key that had somebody’s purse and an open suitcase in the bedroom and mirror was laying on the floor doors look horrible like something you would have at your house for your bedroom doors Would not recommend anyone to Stay here, not worth what they want per night. I don’t think I would pay even $50 a night through this hotel.
Stayed 2 nights in Apr 2024

6/10 Okay

JAY

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This property needs to be shut down for renovations, or the customers need to know prior to booking this wasn't what the pictures showed in the pictures . They claim to have a hot tub and swimming pool ,the hot tub doesn't work and is ice cold along with the pool neither were usable,pool furniture was terrible along with so many safety issues on the property ,as far as the room it had ceiling damage and mold in the bathroom furniture falling apart and dirty , the a/c only worked when it wanted and breakfast was mediocre. Would not recommend staying here there are far to many complaints
Stayed 2 nights in Apr 2024

2/10 Terrible

Randy

Disliked: Cleanliness, staff & service, property conditions & facilities
My door didnt lock. Dust everywhere Missing paint
Stayed 2 nights in Apr 2024

10/10 Excellent

Robert

Stayed 1 night in Apr 2024

2/10 Terrible

Joshua

Travelled with family
Liked: Amenities
Disliked: Cleanliness, staff & service, property conditions & facilities
There was nothing good to report about.
Stayed 1 night in Apr 2024

2/10 Terrible

Matthew

Travelled with family
Disliked: Amenities
The attendant at the front desk didn’t understand English or the process.y dad was charged twice for his rooms. The pool Was freezing and half the hotel was under construction. Our keys didn’t work. Housekeeping let us in our room and never asked for identification or proof. Housekeeping was very attentive and nice.
Stayed 1 night in Mar 2024
Response from Hardy on 7 Apr 2024
Dear Matthew,Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.Sincerely,Best Western RichmondFront Desk ClerkBest Western Richmond Hotel

6/10 Okay

jerome

Disliked: Property conditions & facilities
Property in poor condition
Stayed 1 night in Apr 2024
Response from Hardy on 7 Apr 2024
Dear Jerome,Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.Sincerely,Best Western RichmondFront Desk ClerkBest Western Richmond Hotel

10/10 Excellent

Heather

Liked: Cleanliness, staff & service, property conditions & facilities
My room was spacious, clean and the bed is comfortable. The shower was amazing! The staff was very friendly and accommodating.
Stayed 1 night in Apr 2024

2/10 Terrible

Pete

Disliked: Cleanliness, staff & service, property conditions & facilities
It was horrible. Do not waste your money or time. They are very disorganized. We had one couple try to get into our room because they rented it to them after we checked in. Then the phone rang at 1:00am because they couldn’t figure out who was in said room . Just ridiculous and frustrating.
Stayed 1 night in Mar 2024
Response from Hardy on 31 Mar 2024
Dear Pete,Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 859-623-9220.Sincerely,Best Western RichmondFront Desk ClerkBest Western Richmond Hotel

2/10 Terrible

Joe

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Water to toilet was not turned on. No remote in the room. Called three times before a remote was brought to the room and then it did not work. Upon checkout the clerk could not find the room in their system. He then shared that the room is known as the pool room and is normally not rented. The room is in dire need of renovation. I should receive a major discount for the poor service.
Stayed 1 night in Mar 2024
Response from Hardy on 1 Apr 2024
Dear Joe,Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 859-623-9220.Sincerely,Best Western RichmondFront Desk ClerkBest Western Richmond Hotel

6/10 Okay

Gina

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
This property was not great. Family is road tripping and wanted to stop in Richmond to go to Buccees and I booked this because of VIP rewards. Big time oof. Crawling with EKU college kids and property was worn down. The only thing that was great was the older man at the front desk. Since there were a ton of college kids at the pool the night before I took my girls in the morning. Our key was not working on the reader and the man at the front fixed it for us and even had a sense of humor about it during check out. Property is a 2 star on a good day. Just know that before you book.
Stayed 1 night in Mar 2024
Response from Hardy on 25 Mar 2024
Dear Gina,Thank you for completing the survey regarding your recent stay at our property. I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,Best Western RichmondFront Desk ClerkBest Western Richmond Hotel

10/10 Excellent

Krystal, allen park

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hot tub was not working is our only complaint.
Stayed 1 night in Mar 2024
Response from Hardy on 25 Mar 2024
Dear Krystal,Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me at 859-623-9220.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,Best Western RichmondFront Desk ClerkBest Western Richmond Hotel

10/10 Excellent

Becky

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is always top notch.
Stayed 1 night in Mar 2024

4/10 Poor

Thomas

Check in was a bit frustrating for all because they could not find records of payment by Expedia. I had no problem at all at Econo Lodge in Seymour, IN. I guess Wildwood in Florence, KY on 3/28 will be the tie-breaker.
Stayed 1 night in Mar 2024

4/10 Poor

Debbie

Travelled with group
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Run down property..broken hot tub..old carpet...portion sizes served for breakfast....we will not be back
Stayed 1 night in Mar 2024
Response from Hardy on 11 Mar 2024
Dear Debbie,Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.If I can provide any assistance, please don't hesitate to contact me directly at 859-623-9220.Sincerely,Best Western RichmondFront Desk ClerkBest Western Richmond Hotel

2/10 Terrible

misty

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This Best Western was the worst i have ever stayed at. Very 7nclean, the entire hotel smelled of mildew, cery dirty, the doors keys didnt witk on the entrance doors, our room door handle was broken. Once i got i to room it was a horrible smell of old stale mildew, there was a coffee pot but no coffee and i was told they ordered it but hasnt been delivered. When i was ready to pull the bed comforters down i noticed three black hairs on the bed and yellow stains on the pillow. The hot tub couldnt have been 70° cold. If i could give this hotel a negative star review i would -5
Stayed 1 night in Mar 2024

2/10 Terrible

Jim

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
the floor in the shower was dirty and the ceiling was a mess The TV remote was falling apart and the pillows were stained. We have stayed there many times in the past and we realize that they were renovating however that is no excuse for the condition of the rooms they were still renting. Jim Gilchrist
Stayed 1 night in Feb 2024
Response from Hardy on 5 Mar 2024
Dear Jim,Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.If I can provide any assistance, please don't hesitate to contact me directly at 859-623-9220.Sincerely,Best Western RichmondFront Desk ClerkBest Western Richmond Hotel

4/10 Poor

STACEY

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Indian owner had his whole family there going in and out of storage with a crying baby. There was a picture of an Indian person like a shrine in the window. Breakfast was limited and gross. Won't ever go back here.
Stayed 1 night in Feb 2024
Response from Hardy on 5 Mar 2024
Dear Stacey,Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.If I can provide any assistance, please don't hesitate to contact me directly at 859-623-9220.Sincerely,Best Western RichmondFront Desk ClerkBest Western Richmond Hotel

6/10 Okay

Natasha

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Traveled here for a funeral staff was great, although the breakfast buffet wasn’t a buffet like the last time I have stayed. Definitely could have been a better experience like previous stays. It was quiet overall so wasn’t as bad as it could have been.
Stayed 2 nights in Feb 2024
Response from Hardy on 5 Mar 2024
Dear Natasha,Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.If I can provide any assistance, please don't hesitate to contact me directly at 859-623-9220.Sincerely,Best Western RichmondFront Desk ClerkBest Western Richmond Hotel

8/10 Good

Pamela

Liked: Cleanliness, staff & service, room comfort
ok for one night passing through.
The bed was comfortable. Clean room. Breakfast was one small biscuit and even smaller sausage sandwich. Only permitted 1. Coffee good.
Stayed 1 night in Feb 2024

2/10 Terrible

Harley

Stayed 1 night in Feb 2024

4/10 Poor

Emma

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Pool and hot tub weren't heated. Most of the equipment in the fitness center was broken in some way.
Stayed 1 night in Feb 2024
Response from Hardy on 5 Mar 2024
Dear Emma,Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.If I can provide any assistance, please don't hesitate to contact me directly at 859-623-9220.Sincerely,Best Western RichmondFront Desk ClerkBest Western Richmond Hotel

4/10 Poor

Kelly

Disliked: Property conditions & facilities
Stayed 1 night in Jan 2024

6/10 Okay

Mircea

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Dated, carpet old and not very clean
Stayed 1 night in Jan 2024

6/10 Okay

Justin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

6/10 Okay

Stephanie

Travelled with family
Sketchy neighborhood. Out dated rooms. They are doung construction so you hear saws during the day. No elevator. I use a cane and was told when I got there only stairs, they were kinda steep. Prolly wouldnt stay again for that price.
Stayed 1 night in Jan 2024

4/10 Poor

Amy

Liked: Staff & service
Disliked: Cleanliness
Disappointed stay
The hotel was generally clean but after a long day of travel we was so looking forward to soaking in the jacuzzi. The jacuzzi water was brownish/green & had gunk on the surface of the water. We was so disappointed. The breakfast was not the freshest it could be. Also it wasnt as clean as we would of liked.
Stayed 1 night in Jan 2024

6/10 Okay

Matthew

Disliked: Property conditions & facilities
Property was old and outdated. Location was not very good as we saw multiple homeless people around the night before checking in and the morning after. Breakfast was lackluster and they were out of a bunch of stuff (and weren’t refilling it even though it was 30 minutes before it ended. Beds were fine (traditional firm beds like most hotels) but the rooms needed updating and were just pretty “grimy” from years of use. Saw multiple hairs in the shower as well (just poor cleaning). Overall would have been a better choice to go to one of the other hotel options at this exit.
Stayed 1 night in Dec 2023

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023

2/10 Terrible

Elizabeth

Stayed 1 night in Dec 2023

6/10 Okay

Linda

Stayed 1 night in Dec 2023

2/10 Terrible

Shari

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Never Again!!!
This hotel has decided to be "pet friendly" in every room. We are severely allergic and didn't know this when we booked online. The first room smelled like wet dog. It was awful. The next room was a bit better, but still had an odor. We ended up staying and taking heavy allergy meds because we were completely exhausted. The only good thing about the hotel was the check in woman who apologized over and over and tried to make it right by offering to let us try the second room or refund our money and try to find another hotel. We will NEVER stay at another Best Western as long as they do not set aside rooms that are completely pet free. We love animals, but they should NOT be forced on us in hotels or restaurants or grocery stores. This hotel was also very dated and needs upgrading badly.
Stayed 1 night in Dec 2023
Response from Hardy on 30 Dec 2023
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

4/10 Poor

Ananda

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Hardy on 30 Dec 2023
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

6/10 Okay

Micheal

Stayed 1 night in Dec 2023
Response from Hardy on 30 Dec 2023
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 Excellent

Harry

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There was a person actually manning the breakfast buffet. She was a great hostess. Rooms were clean and comfortable.
Stayed 1 night in Dec 2023
Response from Hardy on 30 Dec 2023
Dear Harry,Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me at 859-623-9220.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,Best Western RichmondFront Desk ClerkBest Western Richmond Hotel

8/10 Good

Jim

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Hardy on 30 Dec 2023
Dear Jim,Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me at 859-623-9220.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,Best Western RichmondFront Desk ClerkBest Western Richmond Hotel

6/10 Okay

Rosemary

Disliked: Property conditions & facilities
Stayed 1 night in Dec 2023
Response from Hardy on 30 Dec 2023
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

8/10 Good

Ty

Liked: Cleanliness, staff & service
Nice Room. Plenty of parking. Quiet. Breakfast was alright. Coffee was good.
Stayed 1 night in Dec 2023
Response from Hardy on 30 Dec 2023
Dear Ty,Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me at 859-623-9220.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,Best Western RichmondFront Desk ClerkBest Western Richmond Hotel

8/10 Good

Leonard

Travelled with family
Liked: Cleanliness, staff & service
I like the convenience. I dislike was a weird smell in the room
Stayed 1 night in Nov 2023
Response from Hardy on 30 Dec 2023
Dear Leonard,Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me at 859-623-9220.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,Best Western RichmondFront Desk ClerkBest Western Richmond Hotel

6/10 Okay

Thomas

Travelled with family, Travelled with pets
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Easy to get to. The room was old and had stains all over the carpet. Breakfast was okay. would have been nice to have fresh fruit.
Stayed 1 night in Nov 2023
Response from Hardy on 30 Dec 2023
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

8/10 Good

Sandra

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice stay for the price. Limited decent dining options in the area which has every fast food option. Breakfast selection was okay with a few hot items and bread products.
Stayed 1 night in Nov 2023
Response from Hardy on 30 Dec 2023
Dear Sandra,Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me at 859-623-9220.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,Best Western RichmondFront Desk ClerkBest Western Richmond Hotel

2/10 Terrible

Nicole

Stayed 1 night in Nov 2023
Response from Hardy on 30 Dec 2023
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

6/10 Okay

Philip

Travelled with group
Liked: Staff & service, amenities
The floor not cleaning and sheets are ok

6/10 Okay

Melinda

Travelled with family
Liked: Room comfort
So so accommodations
Room wasn’t ready at check in time but soon after. Room was in decent condition but there was no soap anywhere in the room for washing hands. There was a refillable tissue box in the bathroom but it was empty. The shower had a curtain but no liner - not sure if the curtain was supposed to double as a liner, but it didn’t seem like a water proof material so I’m not sure.
Stayed 1 night in Nov 2023
Response from Hardy on 30 Dec 2023
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 Excellent

Bob

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like staying at this hotel. When we are in the area, this is where we stay. Very clean, friendly staff and quite area. I have no complaints about my stay at this hotel.
Stayed 1 night in Nov 2023
Response from Best Western Staff on 8 Nov 2023
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.