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Reviews of The Oriental Legazpi

4 out of 5
The Oriental Legazpi
Taysan Hill, Sto. Niño Village, Legazpi, Albay

Reviews

7.4

Good

Rating 10 - Excellent. 80 out of 282 reviews" "
Rating 8 - Good. 96 out of 282 reviews" "
Rating 6 - Okay. 50 out of 282 reviews" "
Rating 4 - Poor. 34 out of 282 reviews" "
Rating 2 - Terrible. 22 out of 282 reviews" "

7.4/10

Cleanliness

7.8/10

Staff & service

6.8/10

Amenities

6.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

4/10 Poor

Gemma, Bellevue

Travelled with family, Travelled with family and small children, Travelled with partner
Disliked: Amenities
Slow food service in the restaurant. Very expensive food price but it’s not equal to the value and quality of the food . Same goes to the hotel room price . This is probably a 3 star hotel
Stayed 2 nights in Apr 2024

4/10 Poor

Gemma, Bellevue

Travelled with family, Travelled with family and small children, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

LILIAN, Simi Valley

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service
Stayed 2 nights in Feb 2024

8/10 Good

Arnold

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is new and it has great facilities except that food choices at the restaurant are limited because the hotel was recently soft-launched.
Stayed 1 night in Nov 2023

8/10 Good

Rempillo Oliva

Stayed 1 night in Nov 2023

10/10 Excellent

Alvin

Stayed 1 night in Nov 2023

6/10 Okay

Sarah

Travelled with partner
Liked: Cleanliness, property conditions & facilities
While our overall stay was good, there are still lots of things that need to be improved. The hotel may consider the following opportunities for improvement: 1. Considering the facility is on its soft opening, prices for overnight stay could have been not that expensive as if it is already in full blown operation. On top of that, holiday surcharge should have not yet been implemented. In fact, there’s no wifi yet and shuttle service is not yet available. The breakfast is also plated unlike before (buffet). 2. Toiletries should have been checked prior to guest occupancy. Shampoo was provided upon request. 3. Trash bins should have been provided accordingly. We still requested for trash bin in the CR. 4. Shower drainage was clogged. 5. Service was not that fast. We still need to make a follow up to provide us with shampoo and trash bin. 6. Restaurant menu was very limited and yet we were informed that there is a corkage fee for every heavy meal brought inside the premises. 7. This may be funny but there was a monitor lizard on the ceiling. 8. The socket for the electric kettle was not compatible to the outlet. Good thing we have brought an adaptor for our laptop. We hope that in our next stay, we can see improvement. Thank you.
Stayed 2 nights in Nov 2023

10/10 Excellent

Verified traveller

Stayed 2 nights in Feb 2020

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service
Having a room to enjoy seeing the mayon volcano. The hotel have a good view of the volcano and the city.
Stayed 1 night in Feb 2020

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
The hotel has a very good view of Mayon Volcano but is in need of renovations and upgrading. However, the staff are really accommodating and helpful.
Stayed 3 nights in Jan 2020

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love its location with the view of the city and especially Mayon Volcano!
Stayed 1 night in Dec 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pool were not heated, that explains why no one was swimming at that time of the year. August. Breakfast is awesome.
Stayed 3 nights in Aug 2019

10/10 Excellent

Cheryl

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place with a beautiful view.
Stayed 1 night in Dec 2019

6/10 Okay

Marsha

Disliked: Staff & service
Booked for my brother’s wedding and considering that the city has just been hit by the typhoon, i was ready to be forgiving. Some amenities were closed and its ok. The place still looked ok despite the damages left by the storm however i learned that there were 2 other events booked for the same night as my brother’s wedding and they were not prepared for it. The ac in the venue wasn’t working, the bar does not even have ice and drinks available for purchase and the staff serving were not very attentive. You should check on your events manager he/she is not doing her job well.
Stayed 1 night in Dec 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2019

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service, property conditions & facilities
The food service was great. The service from the front desk was suspect. One day they could have a taxi to the airport at 4:30 AM, the next day they could not. Still have not figured that one out. The hotel is also out of the way from the main town somewhat.
Stayed 5 nights in Oct 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay if your in Lagazpi. Very friendly and accommodating staff.
Stayed 3 nights in Nov 2019

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Rather run down room, definitely in need of update. Not even a box of tissues in the room. Charged for extra bottles of water and ice bucket. Bright spot was helpful and polite staff.
Stayed 3 nights in Oct 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2019

10/10 Excellent

Verified traveller

Stayed 1 night in Sep 2019

8/10 Good

BT, PHoenix, AZ

Travelled with partner
Liked: Cleanliness, staff & service
The property was great and staff very friendly and accomidating. Like the check in area that we sit at desk instead of stand. The breakfast was great. The only problem was the lack of restaurants open. Me and wife having to wait until 6 pm.
Stayed 1 night in Sep 2019

8/10 Good

Prashansa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019

8/10 Good

Maria Penafrancia

Travelled with family
Liked: Staff & service, room comfort
Instagram-worthy infinity pool overlooking Mayon
Pros: We love the infinity pool adjacent to a smaller jacuzzi pool overlooking Mayon Volcano. Soft towels and robes that look new are provided. The rooms are spacious and the beds are firm and comfortable with also a great view of Legazpi City and the harbor especially at night. The staffs are friendly, courteous and very helpful. One immediately provided me with a flat iron and ironing board when I requested one for our wrinkled clothes. There was a fire dance during the night. There were no extra charges. What was written in the offered hotel deal was followed to the letter. For a Twin room with 2 adults and 2 kids, you get 4 free buffet breakfast. Cons: Buffet breakfast was not great, only chicken afritada, beef tapa, sayote with ground meet, pancit bato, fried dried fish, champorado and various desserts. The adults only liked the coffee station with different flavors and egg station with boiled and scrambled egg and where you can ask for unlimited omelette with various fillings and the kids liked the cereals station and pancakes with several options for syrup topping. Sadly, there's no maple syrup. It was also unfortunate that it was a cloudy day and there was a province-wide blackout so our room was not prepared more than an hour after check in time. But for a 4 star hotel, there should have been a generator in good working condition. However, the good thing is we checked out a little past 1PM and I was not charged extra for it.
Stayed 1 night in Sep 2019

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Wonderful view and location but this property needs maintenance.
Stayed 4 nights in Sep 2019

6/10 Okay

Verified traveller

Travelled with family
Disliked: Staff & service, property conditions & facilities
The property was the most expensive in the area.. And as such you would expect top rate service and facilities... The hotel is in major need of refurbishment.. The carpets are badly worn the rooms badly need new furniture the bathroom needs attention. Food and drink service was soooo slow... Unbelievable slow service. Insects running around the bedroom.. Not ideal. Really.. Don't waste your money expecting top rated hotel. Stay at local cheaper hotels and save your money and you know what you will get.
Stayed 1 night in Sep 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2019

8/10 Good

John, Masbate

Liked: Cleanliness, staff & service
Overlooking site
Stayed 1 night in Aug 2019

10/10 Excellent

Rochelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2019

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
+ Room seems freshly renovated. Pool view is amazing. Staff very friendly. - some issues with ants and bugs. No bacon in breakfast. Location a bit out of the way.
Stayed 2 nights in Aug 2019

8/10 Good

Jose Bayanj

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A good stay that can even be better.
The Oriental is always my preferred choice. It’s vantage point is unmatched and on a clear day you are blessed with an excellent view of Mayon. The hotel’s rooms are comfortable. I love the firm pillows. The lifts are Schindler but sometimes the buttons act up. I prefer hotels with a gym and the Oriental has one but it needs organising and a good ventilation plus a water cooler. The food is good. It remains my first choice for Legazpi.
Stayed 2 nights in Aug 2019

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Property not maintained , our room smells and furnitures needs upgrading .
Stayed 1 night in Aug 2019
Response from Luz on 19 Aug 2019
Dear Guest, Thank you for taking the time to share that you still had a good stay at The Oriental Hotel Legazpi, by giving us the rate of 6 out of 10. We are truly appreciative of the items you enumerated that we could improve, particularly our hotel (from the room to furniture’s). Also, we would like to apologize for any inconvenienced during your stay. Please have a wonderful week ahead! We hope we get to host you again soon and show the improvements you've pointed out. Yours in service, LUZ MANILA-FREO OIC GM

8/10 Good

Verified traveller

Stayed 3 nights in Jul 2019
Response from Luz on 19 Aug 2019
Dear Guest, On behalf of The Oriental Hotel Legazpi team, thank you for choosing to stay with us and for taking the time to share your recent experience. It is truly heartwarming to know that you had an amazing vacation with us by giving us a rate of 4 out of 5. Our service is what we pride ourselves on and nothing makes us happier than to know that we have satisfied your needs and expectations. May we delight you again on your next stay, please contact us directly for guaranteed best rate and we will be more than happy to have you again! Yours in service, LUZ MANILA-FREO OIC GM

6/10 Okay

Verified traveller

Business traveller, Travelled with group
Liked: Staff & service
Disliked: Cleanliness
I've stayed at this hotel over the years since 2014 for my work trips. The staff of this hotel were really nice and responded quite fast this time. The external facade of the hotel looks nice, but over the years, the internal condition seems to deteriorated. This trip, we booked 5 rooms. While the beds and bathrooms were mostly clean, each room had its own set of issues. A summary would be: The shower in one room was stuck on Rain mode, the other in shower. One tap seemed to be stuck on blast mode. Water was lukewarm at best in some rooms. There were ants on the tables even though there was no food left lying around and other rooms had roaches. The fridges was barely able to chill any item inside even after 24hrs. One room had issues with the power, and the staff had to change the card for the power to work multiple times because apparently, the card lost its magnetism. The food for breakfast, while there was slight choice, at times was really salty. The dessert table, again was riddled with ants. Eg: The Leche Flan plate had ants around the rim just sipping in the syrup. For such a hotel, they charged for each bucket of ice as well. To be honest, we managed to get proper sleep each night and we were out by 0900hrs, so it worked out. But unfortunately, we may start looking at alternative hotels for our next trip.
Stayed 7 nights in Jul 2019
Response from Luz on 19 Aug 2019
Dear Guest, On behalf of The Oriental Hotel Legazpi team, thank you for choosing to stay with us and for taking the time to share your recent experience. We are, however, more thankful for bringing to our attention our points for improvement. Please accept our sincere apologies and rest assured we will improve more on our services. We aim for excellence, and hope that you can consider staying with us again soon. Please have a great weekend ahead! Safe travels! Yours in service, LUZ MANILA-FREO OIC GM

6/10 Okay

Chum, Canada

Liked: Staff & service
I came from Canada,visiting the city. I've been wanting to stay in this hotel because it seems that it has a good location. When I get there at 8:30 am, they said that the check in time is 2pm. I was quite upset that the check in time is too late. Coming from overseas all you want is a room to take a rest from a long flight. I asked if they can offer me an early check in, and they said that it's really their policy that the check in time is 2pm, I would have to pay the half amount of the rate for the day if I really insisted to check in early. ( it's just a waste of money) so anyway, I'm already upset but what can I do. So after 3 I went back to the hotel and check in. The room is just ok. I was not impressed. I waited to Check in thinking that fine maybe the rooms are really great but no. ( I don't really think it's worth my money). I've been to so many hotels, they even allow u for early check in especially if u travel from overseas or other country. But this one, no. ( this is minus customer service points) The washroom, is ok. The flush is not working, I have to asked them to fix it. The curtain broke when I tried to slide the curtain to see the view. Again they needed to fix it. The drawers are not in very good condition. The staff are very nice and friendly The lobby looks elegant. The infinity pool is great, but not the washroom by the pool. It's dim ( needs more lighting) So overall 3/5. I wouldn't recommend it nor I'm going back to the hotel.
Stayed 1 night in Jul 2019

6/10 Okay

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our stay
Staff were good. Frieny and welcoming. Food fell short.
Stayed 3 nights in Jul 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Jun 2019
Response from Luz on 10 Jul 2019
Dear Valued Guest, Thank you for taking the time to share how The Oriental Hotel Legazpi made your stay remarkable. We are appreciative of it and hope to host you again soon! Yours in Service, Luz V. Manila-Freo OIC General Manager

10/10 Excellent

Ma elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2019
Response from Luz on 6 Jul 2019
Dear Ms. Ma Elizabeth, Thank you for sharing that you had a wonderful time while staying with us-by giving us the perfect rate of 10! We hope to host you again soon! Yours in Service, Luz V. Manila-Freo OIC General Manager

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the Mt. Mayon view. We enjoy breakfast buffet.
Stayed 1 night in Jun 2019
Response from Luz on 27 Jun 2019
Dear Guest, Thank you for sharing that you had a wonderful time while staying with us! We hope to host you again soon! Yours in Service, Luz V. Manila-Freo OIC General Manager

6/10 Okay

karen

Disliked: Staff & service, property conditions & facilities
Ithe room was for newlyweds.I requested for a gift,wine/chocolates/flowers but none was given.No one was answering the phone. Many times we called their diff. contact numbers and no one answered.
Stayed 1 night in Jun 2019
Response from Luz on 27 Jun 2019
Good day Ms. Karen! We would like to thank you for the time you took to give us feedback on your stay with The Oriental Hotel Legazpi. We understand your disappointment regarding your special request for the newlyweds and unanswered phone calls. Please accept our sincere apologies. We hope that despite the of incidents, the other aspects of your stay were more than satisfactory. Please be rest assured this is an isolated incident and the start of your next stay will be much smoother. Our team hopes we get to host you again soon! Yours in Service, Luz V. Manila-Freo OIC General Manager

6/10 Okay

Verified traveller

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jun 2019

8/10 Good

Timothy

Liked: Cleanliness, staff & service, room comfort
Luxury setting but losing its luster
Shower flooded the bathroom. Staff solution over the three days we were there was to lay down towels on the floor. Great view. Staff very attentive. Breakfast buffet was ok, like a luxury hotel buffet that has slowly tried to economize over time. Great fire dancer presentation.
Stayed 3 nights in Jun 2019
Response from Luz on 12 Jun 2019
Dear Mr./Ms. Timothy, Thank you for sharing that The Oriental Hotel Legazpi did a lot of things during your stay. We are, however, more thankful for bringing to our attention the points for improvement-most especially the things you have encountered. We do apologize for the mishaps. Please have a great weekend ahead! Safe travels! Yours in service, LUZ MANILA-FREO OIC GM

10/10 Excellent

Soc

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2019
Response from Luz on 7 Jun 2019
Dear Mr./Ms. Soc, Thank you for sharing that you had a wonderful time staying at The Oriental Hotel Legazpi! We are pleased you found everything to your satisfaction by giving us 10 OUT OF 10 Rating. We hope the rest of your travels are safe and that we get to host you again soon! Yours in Service, LUZ MANILA-FREO OIC General Manager

10/10 Excellent

Marietta, Houston

Liked: Staff & service, property conditions & facilities, room comfort
It would have been perfect if not for the breakfast buffet, food was not ready at said opening time, food came out one by one and was cold
Stayed 3 nights in May 2019
Response from Luz on 7 Jun 2019
Dear Ms. Marietta, We are truly pleased to learn we get flying colors on your checklist for the things you look for in a hotel and for your vacation-by giving as a perfect rating of 10! We are thankful for the time you took in sharing how The Oriental Hotel Legazpi made this stay a memorable one. Please be rest assured that your points for improvement will be well noted. We hope to host you again soon on a future holiday! Yours in service, LUZ MANILA-FREO OIC General Manager

8/10 Good

Donnie

Liked: Room comfort
Stayed 3 nights in May 2019
Response from Luz on 3 Jun 2019
Dear Mr. Donnie, We at The Oriental Hotel Legazpi are very thankful for the time you out in evaluating things we did to make your stay memorable by giving us the overall rate of 8 out of 10. We are glad you had an amazing stay and hope to host you again soon! Safe travels! Yours in Service, LUZ MANILA-FREO OIC General Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in May 2019
Response from luz on 31 May 2019
Dear Guest, Good Day! Thank you very much for sharing your wonderful experience on your recent stay with us by giving us a rating of 5. Your overwhelmingly positive review is such a source of inspiration for us, we are equally grateful and challenge to maintain a high level of consistency in giving guest the best stay of their lives. Can’t wait to welcome you back again at The Oriental Hotel Legazpi. Warmest Regards, LUZ MANILA-FREO Front Office Manager

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2019
Response from Luz on 31 May 2019
Dear Mr. Michael, Good Day! Thank you very much for sharing your wonderful experience on your recent stay with us by giving us a rating of 5. Your overwhelmingly positive review is such a source of inspiration for us, we are equally grateful and challenge to maintain a high level of consistency in giving guest the best stay of their lives. Can’t wait to welcome you back again at The Oriental Hotel Legazpi. Warmest Regards, LUZ MANILA-FREO Front Office Manager

10/10 Excellent

Erwin

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Erwin Legazpi
Overall okay except the condition of property, need renovation
Stayed 1 night in May 2019
Response from Luz on 31 May 2019
Dear Mr. Erwin, First of all, thank you on behalf of the entire team for choosing to stay with us and for taking the time to share your review. We are happy to know that you had a great experience with us. We appreciate your feedback regarding the area that we need to work on. It is through guest’s comments like yours that we could continuously improve. We sincerely hope you will come and stay with us again so we can provide you with a better guest service experience. Yours in service, LUZ MANILA-FREO Front Office Manager

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 4 nights in May 2019
Response from Luz on 31 May 2019
Dear Guest, We would like to thank you for staying at The Oriental Hotel Legazpi and taking the time to evaluate how was your stay turned out. Please be informed that your rating has been noted by the team-for us to improve our service. We hope to host you again soon! Safe travels! Yours in service, LUZ MANILA-FREO OIC GM

6/10 Okay

Verified traveller

Second time we have stayed, ist time was great, this time however we noticed the general outside condition of the building was looking weathered, needs coat of paint or cleaning, including the glass around pool/ bar area. After taking a seat at outside bar area later in the evening, and realising we weren’t going to be served at table, I approached a male bartender, who seemed annoyed at being disturbed from doing nothing. Breakfast had a good range, but as items ran out, didn’t get replaced. First in first served I guess.
Stayed 1 night in May 2019
Response from Luz on 25 May 2019
Dear Valued Guest, First and foremost, let me thank you for choosing again to stay with us at The Oriental Hotel Legazpi. And, we thank you for taking the time in sharing your experience with us. Please know that we take each and every review seriously and for that, we sincerely apologize on how your stay with us turned out this time. Let me assure you that this is definitely not the standard of service that we aspire for and provide. We are deeply committed in making each and every one of our guest feels the warmth and sincere hospitality that Oriental are known of. I’ve already discussed this with our F&B Department; appropriate training and counselling will be conducted to improve their service efficiency towards guest. Also, we are scheduled soon to continue the renovation of all rooms-as well as the other facilities-for better stay of our dear guest. Rest assured that the points you have raised are being addressed and dealt with accordingly. Again, our heartfelt thanks for sharing with us your invaluable feedback and insights so we can further improve our service. I do hope that you would still consider our hotel worth coming back; and we surely hope to have the pleasure of serving you again on your return-visit. Looking forward to this chance! Yours in service, LUZ MANILA-FREO OIC General Manager

8/10 Good

GR

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff is very polite Property clean although needs some update of property.
Stayed 2 nights in May 2019
Response from Luz on 23 May 2019
Dear Guest, Thank you for sharing that you had a wonderful time staying at The Oriental Hotel Legazpi! We are pleased you found everything to your satisfaction. Also, we have noted your comment for the property update. We hope the rest of your travels are safe and that we get to host you again soon! Yours in service, LUZ MANILA-FREO OIC GM