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"First of all the desk staff were obliviously disrespectful to my 86 year old mother, leaving her to drag her luggage up a flight of stairs! No offer to help her! They were flippant! Rude! When we had a problem with the reservation there was no empty! Just rude and disrespectful, when they should be apologetic and helpful. The room had no tissues, no facecloths, no pen or paper, no bible, no microwave and no refrigerator! I have insulin that needs refrigerating! There was a light shining directly into our bedroom window all night long that was very disturbing also a light was shining under our door going off and on all night long! The dinner was way too expensive and made me sick! I had diarrhea all night long! The breakfast eggs were Cold practically inedible and the staff were rude to us practically accusing us of stealing! There was only one coffee in the room! When I asked for ice I was told to go to the bar to get it. Then the bar tender made a stink about me getting some! Said he didn’t have much! Because of the reservation mix up we did not get our room cleaned! The hallway was damp and musty smell very bad. Now, the only positive was our server named Chloe! She was GREAT and put all the other staff to shame! You really need to retrain your team! "

"The room was immaculate, felt recently renovated and quite current. It was to the rear of the hotel and very quiet even though the hotel sits on the main road through Oban. Bed, firm but comfortable, no problems there. The Nespresso coffee machine is a very nice addition too. The shower is a waterfall type and absolutely perfect. Can't comment on the bar or breakfast as we didn't use either."

"Basically just used the room, but no issues and a great location"

"Room was clean, bathroom very small making difficult for my wife who has mobility issue. Stairs had threadbare carpet and ground floor reception area very basic and not particularly inviting. Dining staff member was helpful and did his best for us. It was a bed for night."

"We had a great stay here. Everything was wonderful. The view was absolutely exquisite. The staff were totally helpful, accommodating, and very polite. The place was clean and lovely. The bed were reasonably comfortable. The only thing that was a little off, was that the blind in the bathroom was broken, so we had to manually roll it up if we wanted it open. It was no big deal since everything else was so lovely. "

"Loved every minute of our stay "

"The location is okay, however the hotel is old and in very bad condition. The room they gave me at first had a huge window in the bathroom and no shades, also the curtain shower did not close properly and there was a ball of hair in the corner of the bathroom floor: nasty, horrible, disgusting, unacceptable. I complained and they gave me another room which was better but still bad. Breakfast was poor. I do not recommend this hotel. "

"I’ve stayed here many times and each time I’m greeted with wonderful, thoughtful staff. The hotel has only a few things (like the hallway) that are a tad dated, but the rooms are gorgeous. The pool and sauna are lovely, and the restaurant is incredible. This is a must stay!!"

"Great "