Room | Desk, free WiFi, bed sheets
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Reviews of Cascade City Center Motel

2 out of 5
Cascade City Center Motel
1296 SOUTH MAIN STREET, Lebanon, OR

Reviews

6.0
Rating 10 - Excellent. 14 out of 124 reviews" "
Rating 8 - Good. 29 out of 124 reviews" "
Rating 6 - Okay. 35 out of 124 reviews" "
Rating 4 - Poor. 25 out of 124 reviews" "
Rating 2 - Terrible. 21 out of 124 reviews" "

6.2/10

Cleanliness

7.0/10

Staff & service

5.4/10

Amenities

5.6/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

8/10 Good

Donald j

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The birthday getaway!
The place is older needs work on plugins new ones would be great, but other then that, it was nice and cozy, clean as any other hotel. So it rates with the best of em. The price was acceptable even for a poor boy like me. The staff was very polite, and very understanding to my situation of not having extra cash funds for deposits required upon arrival. I had issues with my credit card provider, and it was my bday, so they waived the deposits for my bday. I will be staying with them again. If the price remains the same. They are the best priced holel I found in all of Lebanon, ore. So if getting away again to Lebanon, they will be my destination.
Stayed 1 night in Feb 2024
Response from SU on 2 Apr 2024
Thank you for your comment. We are working every day to improve our establishment. Your feedback helps with that.

8/10 Good

Sarita

Travelled with group
Liked: Staff & service
Stayed 1 night in Jan 2024

8/10 Good

Sarita

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

2/10 Terrible

valery

Disliked: Staff & service, property conditions & facilities
Stayed 5 nights in Dec 2023

2/10 Terrible

Barbara

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

2/10 Terrible

Christine, Goleta

Business traveller, Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
After looking at the room we asked for reimbursement and left. The front desk clerk was nice and obliged. I didn’t feel safe and the room had no lampshades or light covers. The pictures do not show the condition of the rooms. Door lock didn’t work.

10/10 Excellent

anna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super awesome staff! Great people
Stayed 2 nights in Oct 2023

10/10 Excellent

Crystal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
They're like family and that's all that needs saying.
Stayed 1 night in Oct 2023

6/10 Okay

Rylee

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities
The property was alright to stay at for the price it was. The first 2 nights I stayed there was no soap, coffee, shampoo/conditioner. There was also no blow-dryer or flat iron bord. On the third night we ended up getting some soap and other things dropped off in our room. The towels where stained but smelled clean. I would stay there again however. It was just a place to sleep on my trip.
Stayed 3 nights in Oct 2023

10/10 Excellent

Crystal

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was nice and roomy, it was really quiet at night. It was just an all around easy stay.
Stayed 10 nights in Aug 2023

10/10 Excellent

Lance

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and comfy
Reminiscent of a 60's motel with some more modern amenities. Nice, clean and comfy. Staff at the desk was very pleasant.
Stayed 1 night in Aug 2023

6/10 Okay

Rob

Travelled with family
Liked: Staff & service
Ok, but dated…
For a last minute reservation it was tolerable. Staff was friendly, but the rooms are dated and a bit run down.
Stayed 1 night in Aug 2023

8/10 Good

Bill

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just fine, had smoking room.
Stayed 1 night in Aug 2023

8/10 Good

Keith

Liked: Cleanliness, staff & service
Fireworks being shot off, 2 of the 4 nights I was there.
Stayed 4 nights in Jul 2023

4/10 Poor

David

Stayed 4 nights in Jul 2023

2/10 Terrible

KELLY

Travelled with group
Disliked: Cleanliness, property conditions & facilities
The overwhelming stench of stale cigarette smell was horrible. The area was not appealing. Manager there was plesant
Stayed 2 nights in Jul 2023

8/10 Good

Liliana

Travelled with family
Liked: Cleanliness, staff & service
Customer service is excellent
Stayed 1 night in Jun 2023

4/10 Poor

Eugene, Portland

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
Very old property. Linens stained. Room needed to be aired out. Think WWII era facility with 2023 pricing.
Stayed 2 nights in May 2023

8/10 Good

Holly

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Smoking rooms! So retro! Plus I just love the front desk lady, she’s so kind and friendly!
Stayed 1 night in May 2023

8/10 Good

Holly

Business traveller
Liked: Staff & service
Cute rooms, nice lady at front desk!
Stayed 3 nights in Mar 2023
Response from Susan on 24 Mar 2023
Thank you, glad you enjoyed your stay with us.

4/10 Poor

Valencia

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The first room i was place in was dirty. The beds had grass,dirt and stains. The second bed had tobacco in it. No hot water in shower or sink no toiletries. We were moved over to another room however that room had no coffee pot. We stayed the remaining of the two day in that room. Staff was helpful but motel was not in the best of condition.

8/10 Good

Troy

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Mar 2023

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Customer service was good. Friendly staff. Condition of the room was the worst I've seen. Smelly, dirty, burns in the blankets in a non-smoking room
Stayed 1 night in Dec 2022

2/10 Terrible

Brandi

Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
If it wasn’t too cold to sleep in my car or I had another place to stay for the night I would have requested a refund and left. The room was filthy, the carpet stained, dog hair, human hair, all over the bedding. There were cockroaches under the microwave. The shower was wet and dirty. Let’s just say it was a rough night and definitely not worth the money
Stayed 1 night in Nov 2022

6/10 Okay

George

Travelled with family
Got there late - left early
Basic hotel - bed wasn't overly comfortable, place was plain - not good, not bad.
Stayed 1 night in Oct 2022

6/10 Okay

Tim

Liked: Staff & service, room comfort
Staff was great & helpful. Room didn’t smell good & sheets had black specs on them.
Stayed 1 night in Jul 2022

8/10 Good

Landon

Travelled with partner
Liked: Staff & service, amenities
The guy that rented it was really super friendly and nice and super courteous if I had to stay there again I would
Stayed 1 night in May 2022

2/10 Terrible

WILLIAM

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worse stay ever
Room wasn't ready no micowave until after we had got there ,No towels until we had asked for them,Also the tv didnt work until the manger came and fixed it,And the shower and sink leaked and the toilet was loose,the pillows were very flat and the blankets had burn holes in them.When we had got there they had asked for a cash deposit instead of being able to put it on my Credit Card,Upon us leaving when we had Checkout they hadnt put down our deposit and i had to let them know that they took a deposit from me .There photos on line dont look anything like what they advertised by the looks of this motel. Cascade City Center Motel.
Stayed 3 nights in Feb 2022
Response from Manager on 16 Mar 2022
We are very sorry you were unhappy with your stay here. We are just following our procedure as instructed. Again very sorry.

10/10 Excellent

Natasha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was awesome quite the catch in the little caddy corner of a little town the owners were amazing and very welcoming definitely will go again .
Stayed 1 night in Oct 2021

2/10 Terrible

isaac

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Wouldn’t recommend but very friendly.
Stayed 3 nights in Oct 2021

10/10 Excellent

Shiming

Stayed 1 night in Sep 2021

8/10 Good

Curtis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2021

2/10 Terrible

Richard

Disliked: Staff & service, amenities, property conditions & facilities
Place is an absolute dump. Broken furniture and dirty. Rug badly soiled and stained..looked like someone rebuilt an engine there.
Stayed 3 nights in Sep 2021

8/10 Good

David

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Racing weekend
Very old motel but clean and in good condition. On the main drag but quiet because of the layout. Easy walk to pizza and chinese food.
Stayed 1 night in Sep 2021

2/10 Terrible

Deanna

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our room reeked of mildew. The fridge wasn't even cleaned out it had a chunk of food in it. There was MOLD between the toilet tank and the wall in the bathroom. The tub had a slow drain when plugged. The remote was missing when we got there so the only channel we had was in Spanish and couldn't be changed.
Stayed 2 nights in Jul 2021

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Price
Stayed 1 night in Jul 2021

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Nothing
Stayed 1 night in Jul 2021

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and quiet.
Stayed 1 night in Jun 2021

8/10 Good

Jessica

Travelled with family, Travelled with group
Liked: Staff & service
Disliked: Cleanliness
Not great, but not terrible either
The bathtub and microwave we're not cleaned. The blankets have burn hole in them. But overall it was okay.
Stayed 1 night in Apr 2021

6/10 Okay

Verified traveller

Liked: Amenities, property conditions & facilities
Disliked: Cleanliness
small witch was nice blood on interior door jamb to bathroom was not good and a grape was on floor all 4 days i was there. i didn't have any grapes
Stayed 4 nights in Feb 2021

6/10 Okay

Jeffery

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Charge $10 less and it's what I expected 😬
Non friendly service, run down motel, no one would answer the front desk at 7:30 am for me to check out. Had to leave my key in the mail box and hope check out was OK. Beds were horrible but for the price I expected it.
Stayed 1 night in Jan 2021
Response from Fred on 1 Feb 2021
We’re sorry you were unhappy - we’ll work hard to fix the issue you experienced. Thanks for letting us know thank you very much for staying at cascade city center motel

4/10 Poor

Carla

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Merry stinking Christmas
I would let it all go, but I just tried to shower. I can't get hot water on. A shower is why I got a room! Its Christmas!
Stayed 1 night in Dec 2020
Response from Fred on 26 Dec 2020
We’re sorry you were unhappy - we’ll work hard to fix the issue you experienced. Thanks for letting us know thank you very much for staying at cascade city center motel

8/10 Good

Sherrice

Travelled with family
Stayed 1 night in Dec 2020
Response from Fred on 26 Dec 2020
We’re glad that you enjoyed your stay thank you very much for staying at cascade city center motel.

8/10 Good

Jane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay
Stayed 3 nights in Nov 2020
Response from Fred on 26 Dec 2020
We’re glad that you enjoyed your stay thank you very much for staying at cascade city center motel.

2/10 Terrible

Catherine

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2020
Response from Fred on 26 Dec 2020
We’re sorry you were unhappy - we’ll work hard to fix the issue you experienced. Thanks for letting us know thank you very much for staying at cascade city center motel

6/10 Okay

Verified traveller

Liked: Room comfort
Stayed 1 night in Jun 2020
Response from Fred on 26 Dec 2020
Thank you very much for staying at cascade city center motel

6/10 Okay

Clark

Liked: Cleanliness, staff & service, room comfort
It would have been a nice stay, but.....
Very clean, has firm beds, and office staff are really nice. I would have given them 5 stars, but the bathroom is small and not very suitable for plus size people, and there is a step up to get into the shower, so it is hard to step out of shower without slipping. (I actually slipped and fell landing on my back)
Stayed 1 night in May 2020

10/10 Excellent

Ariel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
As always my favorite place to stay it’s both affordable and nice
Stayed 2 nights in Apr 2020
Response from Fred on 6 May 2020
We’re glad that you enjoyed your stay thank you very much for staying at cascade city center motel.

10/10 Excellent

Brianna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
10/10
Overall a really nice hotel for low rates!
Stayed 1 night in Apr 2020
Response from Fred on 24 Apr 2020
We’re glad that you enjoyed your stay thank you very much for staying at cascade city center motel.

2/10 Terrible

Verified traveller

Business traveller
Disliked: Staff & service, amenities, property conditions & facilities
I would not ever stay there. Not an ideal place to stay.
Stayed 2 nights in Mar 2020
Response from Fred on 24 Apr 2020
We’re sorry you were unhappy - we’ll work hard to fix the issue you experienced. Thanks for letting us know thank you very much for staying at cascade city center motel