Le Châtelet-sur-Retourne Trip

It's a very nice hotel: very quite and convenient. However, the service is not as good as expected. It seems that there were communication issues. Our soap bottle and conditional bottle were not function properly, but after many times talking to the front desk, the issues were not resolved. I wish the four star hotel could pay attention to these details.

The check in process went well. You have to leave your key at the front desk each time you leave the hotel which we found odd. Everything you enter you have to give your room number and receive your key again. The hotel is about a 13 min walk from the metro station, which is convenient. My husband found women’s hair rolled into a ball in his clean towel (this was not mine). There is no safe, which is a must when traveling (passports and extra cash). We were supplied with one bottle of water in the room when we checked in. I assumed they would replenish it daily but they did not.

Chic modern facility!

The location is excellent, literally one block away from the Louvre Museum. Several options for dining in front of the hotel and a small grocery store as well that came in handy when traveling with small children. So that would be the only reason for to choose this option again. The room (large renovated suite) we stayed was great but still felt overpriced. The service was below average, employees seemed to be unaware of basic hospitality items we see at the average hotel in the US. Old reception area, while charming actually felt run down. Lastly, while spending over U$1,000 a night during high season we had a large and nasty roach in our bathroom and that was disgusting and unacceptable.

Great central location for exploring Paris.