"Hotel very small and boutiquey which was nice, comfy sun loungers. Rooms always clean, and nice soaps etc. The pool is very shaded. Breakfast was poor for 5 stars, not the best quality or selection. Beach deck was closed for our whole stay despite staff always saying it’d be open tomorrow. Staff spoke no English which I know is a me problem and not a them problem but all other areas of Italy has good English so I guess I expected more. The Spa was always closed with a sign on the door so never got to even see it! Food menu was uninspired and food was bland.
But our main issue: we asked for a taxi, they charged €75 for a 12 minute taxi and quoted €95 to come back after 10pm. Turns out they use someone in their family to drive a car and charged way over the price it should be. Jumped in a taxi home and was way cheaper. Got a quote for €130 to airport when it was €80 in the airport taxi (which are usually the expensive ones). Whenever asked to book a taxi and said we didn’t want their driver, they said no cars available. In the end we had to book our own by googling numbers, saved us a fortune but 5 star hotel should be able to book you a normal taxi. Taxi driver said they are known for doing this. And said hotel gone down hill with current owners."
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