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Reviews of Best Western Hotelio Montpellier Sud

3 out of 5
Best Western Hotelio Montpellier Sud
1 Chemin Saint-Hubert, Lattes

Reviews

8.4

Very good

Rating 10 - Excellent. 161 out of 363 reviews" "
Rating 8 - Good. 131 out of 363 reviews" "
Rating 6 - Okay. 50 out of 363 reviews" "
Rating 4 - Poor. 16 out of 363 reviews" "
Rating 2 - Terrible. 5 out of 363 reviews" "

8.4/10

Cleanliness

8.8/10

Staff & service

7.0/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Connie

Liked: Cleanliness, staff & service, property conditions & facilities
The area around the property felt a bit unsafe, but the hotel itself has plenty of car parking. The breakfast was descent. The room and restroom was small but clean. Young and friendly staff.
Stayed 1 night in May 2024

6/10 Okay

CARLOS

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness
The bathroom was a little dirty and the bed and uncomfortable.
Stayed 1 night in Apr 2024
Response from Hotelio on 5 May 2024
Hi Carlos, we are sorry our hotel didn't feel your expectations. We pass the message to the compagnie in charge of the cleanning.

8/10 Good

TIMOTHY

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
really enjoyed the stay nice room, only issue was a small construction company behind the hotel, they start working at 4:00 AM so got woken up real early, cause I had my window open and was on the first floor in the suite right next to the construction, by 5 am they were all out and it got quiet again
Stayed 1 night in Feb 2024
Response from Hotelio on 15 Mar 2024
Hello Timothy,Thank you very much for taking the time to leave a review. We are pleased to have met your expectations. We hope to see you again soon

8/10 Good

Geoffrey

Stayed 2 nights in Jul 2023
Response from La réception on 28 Jul 2023
Bonjour Geoffrey, Merci pour votre commentaire et à bientôt chez Hotelio.

4/10 Poor

Adam

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from La réception on 30 Jun 2023
Bonjour Adam, Nous sommes navrés que votre séjour n'est pas su satisfaire vos attentes. Cordialement,

8/10 Good

Stephen

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The location was a little tricky getting to, involving a seriles of consecutive roundabouts. The property itself was perfectly acceptable .... with a very nice breakfast. We had also planned to eat dinner at the restaurant but had a misunderstanding which prevented it. When we checked in we saw the board at the restaurant which had a very nice long list of meal options. The board said the restaurant opened at 7:30. So we waited until 7:30, only to find that the "long list of meal options" was for "snacks" prior to 7:30 ..... but when the restaurant itself opened at 7:30, only two options were offered. We can probably attribute some of this to the French/English language barrier. Oh well!
Stayed 1 night in May 2023
Response from HOTELIO on 29 May 2023
Dear Stephen,Thank you for taking the time to leave us this comprehensive review. We are improving thanks to you.We will be more vigilant on the language barrier. To the pleasure.

10/10 Excellent

Maung Moe

Stayed 1 night in Dec 2022
Response from La réception on 28 Dec 2022
Bonjour Maung Moe, Nous vous remercions d'avoir prit le temps de nous laisser une note à la suite de votre séjour dans notre établissement. Nous sommes ravis de savoir que votre séjour vous a plut. A bientôt, Cordialement.

10/10 Excellent

Andreas

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed there during our two day trip with small children from Suisse down to Spain. Very good located. Very nice service. We enjoyed to relax at the pool after hours of driving. Check-out at 4am to continue our trip was not a problem.
Stayed 1 night in Jul 2022
Response from Emma on 3 Aug 2022
Hi Andreas, we are happy you enjoyed your stay at Hotelio. Thanks for your review, King regards .

10/10 Excellent

Colin

Stayed 1 night in Jul 2022
Response from Emma on 15 Jul 2022
Bonjour Colin, Merci d'avoir prit le temps de nous laisser cette belle note. En espérant vous revoir très bientôt. Cordialement.

8/10 Good

Fredrik

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2021
Response from Reception on 23 Nov 2021
Bonjour, Nous sommes ravie que votre séjour ce soit bien passé. Merci d'avoir pris le temps de nous laisser un commentaire afin de faire évoluer l'établissement. Au plaisir de vous accueillir de nouveau !

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2021
Response from Nina on 15 Jun 2021
Merci d'avoir pris le temps de nous laisser un commentaire. Ravie que votre séjour ce soit bien passé. Au plaisir de vous revoir - L'équipe Hotelio

8/10 Good

Beverley

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stopover. Staff were lovely and very helpful. Clean property and eokma
Stayed 1 night in Jul 2020
Response from La réception on 26 Jul 2020
Thankyou very much for your comment. We look forward to seeing you again at HOTELIO.

2/10 Terrible

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Wifi didn't work, area seemed a bit sketch, and reception closes at 11 PM.
Stayed 1 night in Aug 2019

4/10 Poor

Verified traveller

Travelled with family, Travelled with family and small children
Disliked: Staff & service, amenities
The room was tiny. The location was remote (not walking distance to much of anything). Food options in the hotel were extremely limited in variety and in availability. Water quality was questionable (concerns about e-coli), so had to buy all our water during our stay. Staff was polite, but stiff and formal; not very helpful. Pool was small but very welcome. Room was tiny. And by tiny, I mean ridiculously tiny. It was, there-wasn't-room-to-walk-past-the-bed-without-turning-your-body-sideways tiny.
Stayed 4 nights in Jun 2019

8/10 Good

Violet

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely garden room
Fabulous place to stay with children, we would stay again.
Stayed 1 night in Jun 2019

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2018
Response from Team Hotelio on 25 Oct 2018
Cher client, Nous vous remercions d'avoir pris le temps de laisser une évaluation. Bonne journée

8/10 Good

josep

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good road trip hotel
Good hotel to spend the night on the road. We had a quadruple room which consisted of a double bed and a sofa bed. Good size room. Only isuue was that there was no place to hang your clothes. No closed or even just a bar. A bit strange considering that space was not an issue. Did not have breakfast in the hotel. Pool was small but ok. Same with gym. Staff very helpful and courteous, recommended a local restaurant nearby with some discount. We went there and ate very well.
Stayed 1 night in Aug 2018
Response from Team Hotelio on 23 Aug 2018
Dear guest, All the team appreciate your feedback and hope welcome you again. Best regards

8/10 Good

Royster, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient hotel for travelling
Had a nice pool too! Staff were happy to receive dog 🐕😁
Stayed 1 night in Jul 2018
Response from Team Hotelio on 25 Jul 2018
Dear Royster, We appreciate your feedback and yes all the team loved dogs :-) Best regards

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel close to amenities
Good stopover hotel on route to Menton close to beach and motorway
Stayed 1 night in Jun 2018
Response from Team Hotelio on 25 Jul 2018
Dear guest, Thank you for your great feedback, all the team wish you a nice trip.

4/10 Poor

Alain

Disliked: Cleanliness, property conditions & facilities, room comfort
Onetimer
Dirty room, not a very friendly area.
Stayed 1 night in May 2018

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value
A 10 minute walk to the tram. Free parking. Great way to see Montpellier on a budget.
Response from TEAM HOTELIO on 11 Apr 2018
Dear Jeffrey, Thank you very muh to your great feedback. All the team are pleasant to welcome you again. Best regards

8/10 Good

Mustapha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel
Pleasant staff.
Stayed 1 night in Mar 2018
Response from Team Hotelio on 27 Mar 2018
Dear Sir, Really thank you to your feedback. Best regards

8/10 Good

Traveller, Geneva

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
The hotel staff were friendly, nice that there is some basic food, so you can eat at the hotel, plenty of secure parking. The pool is not as big as it looks in the photos. My one issue was the towels were awful, really cheap and thin and after using them you were covered in bits of white fluff.
Stayed 1 night in Aug 2017
Response from Booking department on 18 Sept 2017
Dear guest Thank you to your feedback, we are happy that you had appreciate the hotel and staff. We have well noted your desappointment about quality of the towels and we'll go check with the companie if there are an other brand. Thank you again, Best regards

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Modern and cool but nice
Great dinner at an amazing price! I like this place. Location is a little funky between the new highway and older highway.

6/10 Okay

Paul , new zealand

Liked: Cleanliness, staff & service, property conditions & facilities
Great for a quick stop.
Good price. Really awesome staff. Lovely people and helpful. Would stay again for this reason alone. Good breakfast and well priced.

10/10 Excellent

Alvaro Alexander

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, simple hotel with friendly, helpful staff.
Stayed 1 night in Mar 2024
Response from Hotelio on 29 Mar 2024
Hello,Thank you for taking the time to give us your feedback. The team is delighted to have met your expectations.We hope to see you soon,

8/10 Good

Phoebe

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super !
Personnel accueillant et souriant Chambre au top Coussins un peu trop moelleux à mon goût Le restaurant est correct
Stayed 1 night in Feb 2024
Response from Hotelio on 1 Mar 2024
Chère Phoebe, merci d'avoir séjourné dans notre établissement et de nous faire votre retour expérience cliente qui est important pour nous améliorer. Nous serions ravi de vous accueillir a nouveau. Au plaisir, team HOTELIO

6/10 Okay

Pascal

Liked: Cleanliness, staff & service, property conditions & facilities
Arrivée avec une sirène assourdissante qui a duré très très longtemps. Sirène, oui, mais une telle durée non. Chambre agréable mais très peu de rangement. Surtout, très mauvaise insonorisation avec le couloir et l'extérieur : dérangé par des discussions très tôt le matin dans le couloir et par de la musique sur le parking. Très bon petit déjeuner.
Stayed 1 night in Feb 2024
Response from La réception on 16 Feb 2024
Bonjour,Merci beaucoup pour votre retour.Nous sommes désolé pour votre arrivée, la durée du dispositif d'alarme incendie dure effectivement 3 min, nous ne pouvons le couper avant. Je vous l'accorde, cela parait durer une éternité au vu du volume sonore. Cordialement,Hotelio

10/10 Excellent

Luis

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from La réception on 9 Feb 2024
Bonjour,Merci pour votre retour très positif. Nous espérons vous revoir bientôt. Hotelio

10/10 Excellent

Luis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Reception Hotelio on 28 Jan 2024
Bonjour Luis,Merci pour ce retour très positif. Nous sommes heureux que vous ayez passé un bon séjour parmi nous.A bientôt,Hotelio

8/10 Good

ALAIN

Stayed 1 night in Jan 2024
Response from Reception Hotelio on 28 Jan 2024
Bonjour Alain,Merci beaucoup pour ce retour positif. Nous espérons vous revoir bientôt,Hotelio

6/10 Okay

Theuws

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
De junior suite viel erg tegen: goedkope inrichting en vieze keuken. Het avondeten was echt slecht. Service daarentegen was goed en bed en ontbijt ook.
Stayed 1 night in Jan 2024
Response from Reception Hotelio on 26 Jan 2024
Hallo Theuws,Bedankt dat u de tijd heeft genomen om een reactie achter te laten. Wij zullen uw opmerkingen meenemen voor de toekomst.Ik kijk er naar uit om je nog een keer te zien,Hotelio

10/10 Excellent

Michel

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Reception Hotelio on 26 Jan 2024
Bonjour Michel,Merci beaucoup pour votre retour très positif. Nous espérons vous revoir bientôt !Hotelio

6/10 Okay

PAUL

Liked: Room comfort
Disliked: Staff & service
Stayed 2 nights in Dec 2023
Response from Reception Hotelio on 26 Jan 2024
Bonjour Paul,Merci pour votre retour,A bientôt,Hotelio

10/10 Excellent

marie france

Stayed 2 nights in Dec 2023
Response from Reception Hotelio on 26 Jan 2024
Bonjour Marie, Nous sommes heureux que vous ayez passé un bon séjour dans notre établissement. Merci pour votre retour positif.A bientôt,Hotelio

8/10 Good

JEROME

Stayed 1 night in Nov 2023
Response from Reception Hotelio on 26 Jan 2024
Bonjour Jérôme,Merci beaucoup pour votre retour positif.Au plaisir de vous revoir,Hotelio

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from HOTELIO on 24 Nov 2023
Cher client, Merci d'avoir séjourné dans notre établissement, nous sommes ravie que votre séjour ce soit bien passé. Au plaisir de vous revoir. HOTELIO

6/10 Okay

Stephane

Stayed 2 nights in Nov 2023
Response from Hotelio Réception on 17 Nov 2023
Bonjour Stéphane, Merci de votre retour; A bientôt chez Hotelio.

10/10 Excellent

Véronique

Liked: Cleanliness, staff & service, property conditions & facilities
Bien situé , sécurisé et l'établissement a un cadre très agréable.
Stayed 1 night in Nov 2023
Response from Hotelio Réception on 14 Nov 2023
Bonjour Véronique, Merci de votre commentaire. Nous sommes ravis de vous lire. Cordialement.

8/10 Good

GERARD

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bon hôtel
Expérience agréable dans cet établissement à tous niveaux. Que ce soit l'accueil, le confort, le restaurant. Sa situation géographique au sud de Montpellier à proximité du parc des expos, de l'aéroport et de l'axe menant à la mer est particulièrement appréciable
Stayed 1 night in Nov 2023
Response from Hotelio. on 13 Nov 2023
Bonjour, Merci pour votre commentaire. Toute l'équipe est ravi de ce retour concernant votre séjour. En espérant vous revoir de nouveau parmi nous.

6/10 Okay

Mathivanan

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness
For one night is oke
Stayed 2 nights in Nov 2023
Response from La réception. on 13 Nov 2023
Hello, Thank you for this comment. Hope to see you again in Hotelio.

10/10 Excellent

LAURENT

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Top
Super séjour,
Stayed 2 nights in Oct 2023
Response from La réception on 2 Nov 2023
Bonjour Laurent, Merci d'avoir prit le temps de nous laisser un commentaire. Nous sommes ravis que votre séjour parmi nous se soit passer pour le mieux.

10/10 Excellent

Amine

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Hotelio Réception on 25 Oct 2023
Bonjour Amine, Merci d'avoir pris le temps de nous laissé une note.Au plaisir de vous revoir.

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Personnel au top!
Stayed 1 night in Oct 2023
Response from La réception on 18 Oct 2023
Bonjour, Nous sommes ravis d'avoir un tel retour ! A bientôt chez Hotelio.

10/10 Excellent

Gary

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Ras tout était bien
Stayed 1 night in Oct 2023
Response from La réception on 27 Oct 2023
Bonjour Gary, nous vous remercions d'avoir prit le temps de nous laisser cette jolie note suite à votre passage chez nous.A très vite,

10/10 Excellent

Luis

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from La réception on 18 Oct 2023
Bonjour, Merci pour votre commentaire.Nous sommes ravis d'apprendre que vous avez passé un bon séjour.A bientôt chez Hotelio.

10/10 Excellent

Gaetan

Stayed 1 night in Oct 2023
Response from Hotelio Réception on 6 Oct 2023
Merci pour cette super note,Au plaisir de vous revoir parmi nous.La reception

6/10 Okay

Janina

Travelled with family, Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Leider waren wir vom Service, der Lage und der Sauberkeit enttäuscht. Wir hatten ein dreckiges Bad Flecken auf den Laken, es roch nach Marihuana und die Betten waren zu weich. Die Möbel waren abgenutzt und das Personal hatte sprachliche Verständigungsprobleme. Zudem war es extrem laut Das Frühstück war ok. Das Preis Leistungsverhältnis war überhaupt nicht gut.
Stayed 1 night in Sep 2023
Response from Hotelio Réception on 4 Oct 2023
Guten Morgen,Vielen Dank für Ihren Kommentar. Das Team berücksichtigt alle diese Kommentare, um uns in Zukunft zu verbessern.Wir hoffen auf eine zweite Chance bei Ihnen.Beste grüße.

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Sep 2023
Response from La réception on 27 Sept 2023
Bonjour Joseph, Nous vous remercions d'avoir prit le temps de nous laisser cette belle note. A très vite chez Hotelio,

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Très convivial
Un passage éclair mais très surpris, très bon accueil chambre plus que correcte et que dire dû très bon petit déjeuner, seul petit bémol peut-être ce serait ça localisation mais on l'oublie vite quand on est à l'intérieur du site.
Stayed 1 night in Sep 2023
Response from La réception on 27 Sept 2023
Bonjour David, Nous vous remercions d'avoir prit le temps de nous laisser une avis à la suite de votre séjour parmi nous. Votre avis est important pour nous. Nous espérons vous revoir bientôt, Cordialement.