Las Américas Trip

Small number of shade umbrellas at the non-preferred beach area creates a big problem for the customers Needs to be addressed by the hotel administration as soon as possible in order to avoid health issues

Check in was super slow

Staff was super friendly and helpful , Gabriella was welcoming and friendly.

7/10. The Good: Check in was great, quick. We were immediately introduced to our butler, Luiding, who is incredible!!! From the moment we met, he stayed in constant connection and delivered on whatever we needed, with a smile. Honestly, he is probably the best thing at the entire resort. The grounds and landscaping are wonderful. Our housekeeping was immaculate, and the room was lovely. The spa is nice, they were also well prepared and made it easy to sign in and relax. The beach is nice, and the bali beds luxurious. The servers on the beach and around the pool – esp Diorka - are fabulous. The staff and food at Coastal Restaurant were great!!! The OK: The “preferred” beach was so full you could barely move in it without being in someone’s lap. No wifi on the beach. Entertainment team is MIA. The Bad: The food was awful, and that is putting it kindly. With the exception of Coastal, it was tasteless and bland at best, but most often inedible. I think the meals we had at the Italian and Peruvian restaurants were some of the worst I’ve ever had while travelling. The Italian restaurant kept us waiting almost an hour between ordering and bringing our food, and then it was obvious it had been sitting under a lamp the whole time with a congealed sauce on top of overcooked pasta. I took one bite, that was it. When the server came to clear she took the plate without even asking how it was, and then told us they were out of dessert. I highly doubt there is anexecutive chef her.