Dear Stephen,Thank you for taking the time to share your feedback regarding your recent stay with us. We sincerely apologize for any inconvenience you experienced concerning the pricing of our food and the discrepancies in the amenities offered, including the breakfast service.We strive to provide an exceptional experience for all our guests, and it appears we fell short in your case. Please rest assured that your comments have been shared with our management team to address these issues promptly and prevent future occurrences.We understand that you are considering other options for your future stays, but we hope you will allow us another opportunity to restore your faith in our resort. We are committed to ensuring our guests enjoy both value and comfort.Thank you once again for your feedback. It is invaluable in helping us improve our service and offerings.Graciously yours, Laurent Betourne (Mr.) General Manager

Dear Krystle Joy,Thank you for your kind words regarding your recent stay at our hotel. We are thrilled to hear that you found our accommodations beautiful and hope that your experience was both relaxing and memorable.We strive to maintain a high standard of hospitality and it is always rewarding to receive positive feedback from our valued guests. Your satisfaction is our top priority, and we are delighted to know we met your expectations.We look forward to welcoming you back in the near future and hope your next stay with us is just as pleasant. If there is anything we can do to make your next visit even more enjoyable, please do not hesitate to let us know.Graciously yours, Laurent Betourne (Mr.) General Manager

Dear Mabelen,Thank you for taking the time to share your feedback regarding your recent stay at our hotel. We truly appreciate your honesty and the opportunity to improve our guest experience.I am sorry to hear about the condition of your room. It is our aim to provide a comfortable and welcoming environment for all our guests, and it seems we fell short in this instance. Please rest assured that we take your comments seriously and I have already forwarded your concerns to our housekeeping and maintenance teams to address the issues with the room you stayed in, particularly the rusting sink, the condition of the shower mat, and the overall privacy in the bathroom area.We are grateful to hear that you found our staff to be nice and attentive. Our team strives to provide exceptional service and it's encouraging to know that their efforts made a positive impact during your stay.We are committed to ensuring that all our facilities meet the high standards that our guests expect and deserve. We hope to have the opportunity to welcome you back in the future, under better circumstances, where you can see the improvements made as a result of your feedback.Thank you once again for bringing these issues to our attention. Your comfort and satisfaction are of utmost importance to us, and we are optimistic that your next stay will be a pleasant and enjoyable one.Graciously yours, Laurent Betourne (Mr.) General Manager

Dear Rhett,Thank you for taking the time to share your feedback regarding your recent stay with us. We are delighted to hear that you found our facilities to be nice. Our team works diligently to ensure that all areas of our hotel meet the high standards that our guests expect and deserve. We appreciate your positive comments, as they affirm the efforts we put into maintaining our property. If there is anything more we can do to make your next stay even more enjoyable, please do not hesitate to let us know. Thank you once again for choosing us for your accommodations. We look forward to welcoming you back in the near future. Graciously yours, Laurent Betourne (Mr.) General Manager

Dear Gayathri,Thank you for taking the time to share your feedback regarding your recent stay with us. We strive to provide an exceptional experience for all our guests, and it appears we fell short during your visit. I sincerely apologize for the inconveniences you encountered.I understand your disappointment with the size of the family room not meeting your expectations. We aim to ensure all descriptions on our website and through our booking partners are accurate, and I will personally review this to prevent future misunderstandings.Regarding your experience at check-in, it is unacceptable that you were met with anything less than courteous and professional service. I will address this directly with Ruth and ensure our front desk staff provides a warm and efficient welcome to all our guests.We regret to hear that the beach and entertainment options did not meet your expectations. We are continually working on enhancing our amenities and activities to offer a more enjoyable and fulfilling experience to our guests.On a positive note, I am pleased to hear that Alvin at the Sunset Sports Bar made a favorable impression. I will share your kind words with him and encourage him to continue his excellent service.We value your feedback as it helps us improve and better serve our guests. We hope you will consider staying with us again, so we have another chance to provide you with a superior experience.Thank you once again for your comments. Please feel free to reach out to me directly if you would like to discuss this further or if there is anything else we can do for you.Graciously yours, Laurent Betourne (Mr.) General Manager

Dear Roxanne,Thank you for sharing your positive feedback about our location and staff. I am delighted to hear that your experience was enjoyable, and I wholeheartedly agree with your sentiments.We are incredibly proud of our team and the environment we have cultivated. It is always encouraging to receive such affirmative feedback, as it reinforces our commitment to maintaining high standards and ensuring that every visitor's experience is memorable.Thank you once again for your kind words. We look forward to welcoming you back soon.Graciously yours, Laurent Betourne (Mr.) General Manager

Dear Abigail,Thank you for taking the time to share your feedback regarding your recent stay at our property. We are delighted to hear that you found our place to be an excellent choice for your accommodations. However, we are genuinely concerned about the incident you mentioned involving your boyfriend at the beach.Your safety and well-being are our top priorities, and we sincerely apologize for any distress caused. We appreciate your suggestion regarding the placement of a warning sign about the sharp rocks and barnacles near the water. Please rest assured that we are taking your feedback seriously and are currently in the process of evaluating how we can improve safety measures around the beach area to prevent such unfortunate incidents in the future.We are committed to ensuring that all our guests have a safe and enjoyable experience, and your input is invaluable in helping us maintain and improve our standards. Thank you once again for bringing this to our attention.We hope this experience will not deter you from choosing to stay with us again in the future. We look forward to welcoming you back and ensuring a more comfortable and safe experience.Graciously yours, Laurent Betourne (Mr.) General Manager

Dear Ntianu,Thank you so much for taking the time to share your experience with us. I am thrilled to hear that your stay was a 5-star experience and that our staff met your expectations in every way. We strive to provide exceptional service and it’s always rewarding to receive such positive feedback.Thank you once again for choosing us for your stay. We look forward to welcoming you back in the near future.Graciously yours, Laurent Betourne (Mr.) General Manager

Dear Joanne,Thank you very much for taking the time to share your experience with us. Your feedback is highly appreciated, and we are pleased to receive your wonderful comments about our team and services. We look forward to having another opportunity to welcome you back at Dusit Thani Mactan Cebu.Graciously yours, Laurent Betourne (Mr.) General Manager

Dear Mark,Thank you for taking the time to share your feedback regarding your recent stay at Dusit Thani Mactan Cebu. I have carefully read your feedback and appreciate you bringing these issues to our attention.I understand your concerns about the discrepancies in the size of the Deluxe Sea view rooms and the delay you experienced during check-in. Please accept our sincerest apologies for any inconvenience these issues may have caused. We strive to provide a seamless and enjoyable experience for all our guests, and it seems we fell short in this instance.I am pleased to hear that the compensation of later check out time was agreeable to you and that you enjoyed the quality of our facilities, particularly the shower in your room. Your comfort is our priority, and it’s heartening to know that aspect of your stay was satisfactory.We are continuously working on improving our guest experiences, and your feedback is invaluable in this process. Rest assured, we are addressing the variability in room size and reviewing our check-in procedures to ensure that future guests do not face similar issues.Thank you once again for your feedback. We hope to have the opportunity to welcome you back, ensuring a stay that not only meets but exceeds your expectations.Graciously yours, Laurent Betourne (Mr.) General Manager

Dear Mary Crys,Thank you for taking the time to share your thoughts and insights from your recent stay; it is with comments such as yours that allows us to improve our services. We work hard to provide a great guest experience and to show our guests gracious hospitality. We hope to welcome you again in the future to show you our gracious hospitality and delight you with a more comfortable and pleasant stay.Graciously yours, Laurent Betourne (Mr.) General Manager

Dear Penelope,It was with great pleasure that we received your kind words regarding your recent stay with us. We are truly heartened to hear about your positive experiences, from the warm greetings and attentive service provided by our staff to the enjoyable moments you had with our services and amenities.We are particularly touched by your mention of Maria and Xandra, our dedicated room attendant. Their thoughtful gesture of writing a kind note is a testament to their commitment to ensuring our guests feel welcomed and cared for. I will ensure your compliments are passed on to them, as well as to the rest of our team, who will be equally encouraged by your remarks.It’s delightful to know that our efforts to introduce our guests to local specialties at breakfast and the ease of booking off-property activities contributed to making your stay memorable. Our 100-meter infinity pool is indeed one of our pride points, designed to offer a serene and beautiful escape, and we are glad it added to sense or paradise during your visit.Your feedback is invaluable to us as it motivates our team to continue providing exceptional service and creating unforgettable experiences for our guests. We are thrilled to hear that you are considering returning, and we look forward to the opportunity to welcome you back to our paradise.Thank you once again for choosing to stay with us and taking the time to share your experiences. Wishing you safe travels until we have the pleasure of your company again.Graciously yours, Laurent Betourne (Mr.) General Manager

Dear Ciara Ann,I want to extend my sincerest thanks for taking the time to share your recent experience with us regarding your booking and the unfortunate circumstances that prevented your travel. We understand how distressing it can be to face such unexpected challenges, especially when they impact significant plans like a trip abroad.We genuinely regret to hear that the situation was not handled with the level of understanding and flexibility you hoped for. It’s important to us that our guests feel supported and heard, especially in times of unforeseen difficulties. Please rest assured, your feedback is invaluable and has been communicated to the property management team to ensure we improve how we handle similar situations in the future.While we cannot change the past, we are committed to making things right and ensuring a more positive experience for you and all our guests moving forward. If you have any further suggestions, concerns, or if there’s anything specific we can assist you with at this time, please do not hesitate to reach out.Thank you once again for bringing this to our attention. We value your patronage and hope to have the opportunity to welcome you under better circumstances in the future.Graciously yours, Laurent Betourne (Mr.) General Manager

Dear Rosario,Thank you for taking the time to share your feedback regarding your recent stay with us. We appreciate your concise evaluation, and I'm glad to hear that your experiences was satisfactory.We continuously strive to provide our guests with the best possible service and accommodations, and your insights are invaluable in helping us maintain and improve our standards. if there are any specific aspects of your stay that you would like to discuss further, or suggestions you wish to share, please do not hesitate to let us know. we are committed to ensuring our guests have a pleasant and comfortable experience.Thank you once again for choosing to stay with us. We look forward to welcoming you back in the future.Graciously yours, Laurent Betourne (Mr.) General Manager

Dear Yoshiaki,Thank you for taking the time to share your feedback regarding your recent stay with us. We are delighted to hear that you found our facilities to your satisfaction, from the cleanliness of our hotel and the friendliness of our staff to the enjoyment of our 100-meter infinity pool and its scenic surroundings. It is the utmost priority to ensure a comfortable and enjoyable experience for our guests.We truly appreciate your kind words and agree that our team’s dedication plays a crucial role in creating such a welcoming atmosphere. Your feedback serves as a wonderful encouragement to our staff.We look forward to the opportunity of welcoming you back in the near future for another pleasant stay.Graciously yours, Laurent Betourne (Mr.) General Manager

Dear ChristopherIt was truly a pleasure to read about your positive experience with us. Your kind words regarding our hospitable and friendly staff, alongside the great value you found in our services, have warmed our hearts. Feedback like yours motivates us to continue striving for excellence in everything we do.We’re overjoyed to hear that you’re planning to stay with us next year. Rest assured, we’re already looking forward to welcoming you back with open arms and ensuring your next stay is as memorable.Thank you once again for choosing us for your accommodation. Your satisfaction is our top priority, and knowing we’ve succeeded in making your stay pleasant brings us immense joy. Graciously yours, Laurent Betourne (Mr.) General Manager

Dear Jihnbirdg Earl,I wanted to take a moment to express my gratitude for your kind words regarding your recent stay with us. It’s heartening to hear when our guests have had an excellent experience. We hope to welcome you again in the future to show you more of our Filipino/Thai hospitality and delight you with a more comfortable and pleasant stay. Graciously yours, Laurent Betourne (Mr.) General Manager

Dear Tage,Thank you for sharing your experience with us.The management and staff are more than glad that we’ve made your stay at our hotel fun and an unforgettable one. We assure you that we will continue to deliver with excellence and quality so that you, our valued guests and clients, will be provided with the services you deserve. We look forward to your next visit soon.Graciously yours, Laurent Betourne (Mr.) General Manager

Dear Maggy,We would like to thank you for choosing Dusit Thani Mactan Cebu Resort on your recent getaway to our destination. It was a pleasure having you, and we appreciate you taking the time to share your experience. We are very happy to learn that your stay was really enjoyable and that you were highly satisfied with our courteous staff service.We look forward to your next visit, and we hope to see you again soon. Graciously yours, Laurent Betourne (Mr.) General Manager

Dear Uel,Thank you for taking the time to share your delightful experience at our resort. We are truly heartened to hear that our resort has left such a positive and lasting impression on you. It is always our highest priority to ensure that every guest feels welcomed, relaxed, and thoroughly enjoys their stay, making it a memorable experience.We are particularly pleased to learn that the breathtaking ocean views, diverse dining options, and our sunset bar themes significantly contributed to the enjoyment of your stay. Our team works diligently to maintain the highest standards of cleanliness and service, and your acknowledgment of these efforts is greatly appreciated. Furthermore, we are glad to hear that our security measures and customer service have met your expectations, making you feel safe and well-cared for throughout your visit.Your desire to return and spend more time with us is the highest compliment we could receive. We are looking forward to welcoming you back for another memorable experience. Our team is always at your service to ensure that your next stay is even more enjoyable and relaxing.Once again, thank you for choosing us for your getaway. Graciously yours, Laurent Betourne (Mr.) General Manager

Dear Mr./Ms. Chee,It always excites us to create memorable stay for our guests, and we are simply thrilled that you found your own experience exceptional.We assure you that we will continue to deliver with excellence and quality so that you, our valued guests and clients, will be provided with the services you deserve. We look forward to your next visit soon!Graciously yours, Laurent Betourne (Mr.)General Manager

Dear Ms. Maria,Thank you for taking the time to share your experience with us. Dusit Thani Mactan Cebu appreciates and values your comments in line with our efforts to provide each and every guest a delightful and enjoyable stay.This is also to express our sincerest apologies for the inconveniences you have experienced during your stay. We are now implementing corrective measures to address these issues, and are also looking into how we can further improve our services and facilities.Hopefully we can look forward seeing you again very soon and exceeding your expectations. Please let us know if you have any preferences for future stays with us so we can accommodate the same for youI would be more than happy to assist you personally with any future arrangements as well meet you in person during one of these visits.Graciously yours, Laurent Betourne (Mr.)General Manager

Dear Mr./Ms. Rapunzel,Thank you for taking the time to share your experience with us. Dusit Thani Mactan Cebu appreciates and values your comments in line with our efforts to provide each and every guest a delightful and enjoyable stay.This is also to express our sincerest apologies for the inconveniences you have experienced during your stay. We are now implementing corrective measures to address these issues, and are also looking into how we can further improve our services and facilities.Hopefully we can look forward seeing you again very soon and exceeding your expectations. Please let us know if you have any preferences for future stays with us so we can accommodate the same for youI would be more than happy to assist you personally with any future arrangements as well meet you in person during one of these visits.Graciously yours, Laurent Betourne (Mr.)General Manager

Dear Mr. Bonnie,It always excites us to create memorable stay for our guests, and we are simply thrilled that you found your own experience exceptional.Rest assured that Edcel will be commended as well.We assure you that we will continue to deliver with excellence and quality so that you, our valued guests and clients, will be provided with the services you deserve. We look forward to your next visit soon!Graciously yours, Laurent Betourne (Mr.)General Manager

Dear Mr. William,Thank you for taking the time to share your experience with us. Dusit Thani Mactan Cebu appreciates and values your comments in line with our efforts to provide each and every guest a delightful and enjoyable stay.This is also to express our sincerest apologies for the inconveniences you have experienced during your stay. We are now implementing corrective measures to address these issues, and are also looking into how we can further improve our services and facilities.Hopefully we can look forward seeing you again very soon and exceeding your expectations. Please let us know if you have any preferences for future stays with us so we can accommodate the same for youI would be more than happy to assist you personally with any future arrangements as well meet you in person during one of these visits.Graciously yours, Laurent Betourne (Mr.)General Manager

Dear Mr./Ms. Kaulay,It always excites us to create memorable stay for our guests, and we are simply thrilled that you found your own experience exceptional.We assure you that we will continue to deliver with excellence and quality so that you, our valued guests and clients, will be provided with the services you deserve. We look forward to your next visit soon!Graciously yours, Laurent Betourne (Mr.)General Manager

Dear Mr. Chris,It always excites us to create memorable stay for our guests, and we are simply thrilled that you found your own experience exceptional.We assure you that we will continue to deliver with excellence and quality so that you, our valued guests and clients, will be provided with the services you deserve. We look forward to your next visit soon!Graciously yours, Laurent Betourne (Mr.)General Manager

Dear Mr. Cornejo,It always excites us to create memorable stay for our guests, and we are simply thrilled that you found your own experience exceptional.We assure you that we will continue to deliver with excellence and quality so that you, our valued guests and clients, will be provided with the services you deserve. We look forward to your next visit soon!Graciously yours, Laurent Betourne (Mr.)General Manager

Dear Mr./Ms. Ali,It always excites us to create memorable stay for our guests, and we are simply thrilled that you found your own experience exceptional.We assure you that we will continue to deliver with excellence and quality so that you, our valued guests and clients, will be provided with the services you deserve. We look forward to your next visit soon!Graciously yours, Laurent Betourne (Mr.)General Manager

Dear Mr. Renato,It always excites us to create memorable stay for our guests, and we are simply thrilled that you found your own experience exceptional.We assure you that we will continue to deliver with excellence and quality so that you, our valued guests and clients, will be provided with the services you deserve. We look forward to your next visit soon!Graciously yours, Laurent Betourne (Mr.)General Manager

Dear Ms. Mae,It always excites us to create memorable stay for our guests, and we are simply thrilled that you found your own experience exceptional.We assure you that we will continue to deliver with excellence and quality so that you, our valued guests and clients, will be provided with the services you deserve. We look forward to your next visit soon!Graciously yours, Laurent Betourne (Mr.)General Manager

Dear Mr. Alfonso,Thank you for taking the time to share your experience with us. Dusit Thani Mactan Cebu appreciates and values your comments in line with our efforts to provide each and every guest a delightful and enjoyable stay.This is also to express our sincerest apologies for the inconveniences you have experienced during your stay. We are now implementing corrective measures to address these issues, and are also looking into how we can further improve our services and facilities.Hopefully we can look forward seeing you again very soon and exceeding your expectations. Please let us know if you have any preferences for future stays with us so we can accommodate the same for youI would be more than happy to assist you personally with any future arrangements as well meet you in person during one of these visits.Graciously yours, Laurent Betourne (Mr.)General Manager

Dear Mr. / Ms. Guest User,Thank you for taking the time to share your experience with us. Dusit Thani Mactan Cebu appreciates and values your comments in line with our efforts to provide each and every guest a delightful and enjoyable stay.This is also to express our sincerest apologies for the inconveniences you have experienced during your stay. We are now implementing corrective measures to address these issues, and are also looking into how we can further improve our services and facilities.Hopefully we can look forward seeing you again very soon and exceeding your expectations. Please let us know if you have any preferences for future stays with us so we can accommodate the same for youI would be more than happy to assist you personally with any future arrangements as well meet you in person during one of these visits.Graciously yours, Laurent Betourne (Mr.)General Manager

Dear Mr. Clinton,It always excites us to create memorable stay for our guests, and we are simply thrilled that you found your own experience exceptional.We assure you that we will continue to deliver with excellence and quality so that you, our valued guests and clients, will be provided with the services you deserve. We look forward to your next visit soon!Graciously yours, Laurent Betourne (Mr.)General Manager

Dear Mr. Bonnie,It always excites us to create memorable stay for our guests, and we are simply thrilled that you found your own experience exceptional.We assure you that we will continue to deliver with excellence and quality so that you, our valued guests and clients, will be provided with the services you deserve. We look forward to your next visit soon!Graciously yours, Laurent Betourne (Mr.)General Manager

Dear Ms. Louella,Thank you for taking the time to share your experience with us. Dusit Thani Mactan Cebu appreciates and values your comments in line with our efforts to provide each and every guest a delightful and enjoyable stay.This is also to express our sincerest apologies for the inconveniences you have experienced during your stay. We are now implementing corrective measures to address these issues, and are also looking into how we can further improve our services and facilities.Hopefully we can look forward seeing you again very soon and exceeding your expectations. Please let us know if you have any preferences for future stays with us so we can accommodate the same for youI would be more than happy to assist you personally with any future arrangements as well meet you in person during one of these visits.Graciously yours, Laurent Betourne (Mr.)General Manager

Dear Mr. James,It always excites us to create memorable stay for our guests, and we are simply thrilled that you found your own experience exceptional.We assure you that we will continue to deliver with excellence and quality so that you, our valued guests and clients, will be provided with the services you deserve. We look forward to your next visit soon!Graciously yours, Laurent Betourne (Mr.)General Manager

Dear Mr. Philip,Thank you for taking the time to share your experience with us. Dusit Thani Mactan Cebu appreciates and values your comments in line with our efforts to provide each and every guest a delightful and enjoyable stay.This is also to express our sincerest apologies for the inconveniences you have experienced during your stay. We are now implementing corrective measures to address these issues, and are also looking into how we can further improve our services and facilities.Hopefully we can look forward seeing you again very soon and exceeding your expectations. Please let us know if you have any preferences for future stays with us so we can accommodate the same for youI would be more than happy to assist you personally with any future arrangements as well meet you in person during one of these visits.Graciously yours, Laurent Betourne (Mr.)General Manager

Dear Mr. Noah,It always excites us to create memorable stay for our guests, and we are simply thrilled that you found your own experience exceptional.We assure you that we will continue to deliver with excellence and quality so that you, our valued guests and clients, will be provided with the services you deserve. We look forward to your next visit soon!Graciously yours, Laurent Betourne(Mr.)General Manager

Dear Mr./Ms. Duane,It always excites us to create memorable stay for our guests, and we are simply thrilled that you found your own experience exceptional.We assure you that we will continue to deliver with excellence and quality so that you, our valued guests and clients, will be provided with the services you deserve. We look forward to your next visit soon!Graciously yours, Laurent Betourne (Mr.)General Manager

Dear Mr. David,It always excites us to create memorable stay for our guests, and we are simply thrilled that you found your own experience exceptional.We assure you that we will continue to deliver with excellence and quality so that you, our valued guests and clients, will be provided with the services you deserve. We look forward to your next visit soon!Graciously yours,Laurent Betourne(Mr.)General Manager

Dear Mr./Ms. Farooq,It always excites us to create memorable stay for our guests, and we are simply thrilled that you found your own experience exceptional.We assure you that we will continue to deliver with excellence and quality so that you, our valued guests and clients, will be provided with the services you deserve. We look forward to your next visit soon!Graciously yours, Laurent Betourne (Mr.)General Manager

Dear Ms. Katherine,It always excites us to create memorable stay for our guests, and we are simply thrilled that you found your own experience exceptional.We assure you that we will continue to deliver with excellence and quality so that you, our valued guests and clients, will be provided with the services you deserve. We look forward to your next visit soon!Graciously yours,Laurent Betourne (Mr.)General Manager

Dear Ms. Maria,It always excites us to create memorable stay for our guests, and we are simply thrilled that you found your own experience exceptional.We assure you that we will continue to deliver with excellence and quality so that you, our valued guests and clients, will be provided with the services you deserve. We look forward to your next visit soon!Graciously yours,Laurent Betourne (Mr.)General Manager

Dear Mr. Ronaldo,It always excites us to create memorable stay for our guests, and we are simply thrilled that you found your own experience exceptional.We assure you that we will continue to deliver with excellence and quality so that you, our valued guests and clients, will be provided with the services you deserve. We look forward to your next visit soon!Graciously yours, Laurent Betourne (Mr.)General Manager

Dear Ms. Kyssrell,It always excites us to create memorable stay for our guests, and we are simply thrilled that you found your own experience exceptional.We assure you that we will continue to deliver with excellence and quality so that you, our valued guests and clients, will be provided with the services you deserve. We look forward to your next visit soon!Graciously yours, Laurent Betourne (Mr.)General Manager

Dear Ms. Neville,It always excites us to create memorable stay for our guests, and we are simply thrilled that you found your own experience exceptional.We assure you that we will continue to deliver with excellence and quality so that you, our valued guests and clients, will be provided with the services you deserve. We look forward to your next visit soon!Graciously yours, Laurent Betourne (Mr.)General Manager

Dear Mr./Ms. Adrianne,It always excites us to create memorable stay for our guests, and we are simply thrilled that you found your own experience exceptional.We assure you that we will continue to deliver with excellence and quality so that you, our valued guests and clients, will be provided with the services you deserve. We look forward to your next visit soon!Graciously yours, Laurent Betourne(Mr.)General Manager

Dear Ms. Rachel,Thank you for taking the time to share your experience with us. Dusit Thani Mactan Cebu appreciates and values your comments in line with our efforts to provide each and every guest a delightful and enjoyable stay.This is also to express our sincerest apologies for the inconvenience you have experienced during your stay. We are now implementing corrective measures to address these issues, and are also looking into how we can further improve our services and facilities.Hopefully we can look forward seeing you again very soon and exceeding your expectations. Please let us know if you have any preferences for future stays with us so we can accommodate the same for youI would be more than happy to assist you personally with any future arrangements as well meet you in person during one of these visits.Graciously yours, Laurent Betourne (Mr.)General Manager