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Rating 10 - Excellent. 110 out of 339 reviews" "
10 - Excellent
110
Rating 8 - Good. 158 out of 339 reviews" "
8 - Good
158
Rating 6 - Okay. 55 out of 339 reviews" "
6 - Okay
55
Rating 4 - Poor. 11 out of 339 reviews" "
4 - Poor
11
Rating 2 - Terrible. 5 out of 339 reviews" "
2 - Terrible
5
8.6/10
Cleanliness
8.6/10
Staff & service
8.4/10
Amenities
8.0/10
Property conditions & facilities
8.0/10
Eco-friendliness
Reviews
6/10 Okay
JEREMY
Travelled with partner
27 Feb 2024
Liked: Staff & service
Conveniently located, pleasant and helpful reception staff. Breakfast was a bit hit and miss. Bedrooms don't seem to be made up nowadays, coffees etc not replenished so overall a high price for little more than an AirBNB.
JEREMY
Stayed 3 nights in Feb 2024
Response from Original Sokos Hotel Lappee reception on 28 Feb 2024
Hello Jeremy,Thank you for your review & stay at Lappee. It's great to hear, that our staff and location has made your stay a bit better regardless the problems on your stay.If you want to share more about the problems on the breakfast, please contact our reception via direct message or by email. It is correct, that we don't automatically tidy up the rooms each day. We are a sustainable hotel chain and as a part of that, we have reduced the room cleaning. For your information, on your next stay you can order the cleaning for each day from the reception separately with no extra cost. Welcome back whenever needed, have a nice week!
10/10 Excellent
Riaz
Travelled with family
30 Jun 2023
Great place, excellent breakfast buffet, zero complaints!
Riaz
Stayed 6 nights in Jun 2023
Response from Tuulia on 24 Jul 2023
Thank you for positive feedback, very nice to hear :) Welcome to stay with us again!
6/10 Okay
Michael
1 Jul 2022
Michael
Stayed 9 nights in Jun 2022
4/10 Poor
Narveer
28 Jun 2022
Liked: Cleanliness, room comfort
Disliked: Staff & service
Terrible Reception staff
Provided incorrect information regarding breakfast times while checking in which resulted in us missing the breakfast. When we complained to the reception in the morning, they apologised but as soon as we left they started laughing. Terrible attitude of the reception staff - give it a miss if you have other options.
Nice, centrally located hotel on top of a shopping mall in the centre of Lappeenranta. Great location for the train station, the town and harbour. Rooms well equipped and clean.
The hotel is above a shopping mall in the city center but it was extremely long distance for example to my room in the other end of the building. The room was nice and clean but would have wanted to be able to watch TV from my bed but the separate bedroom made it impossible. The bed was a bit uncomfortable.
The staff was very kind, as they usually are in the the eastern part of Finland.
Everything got on.
Eeva
Stayed 1 night in Dec 2017
8/10 Good
Verified traveller
11 Sept 2017
Liked: Cleanliness, room comfort
Average hotel in a central location
Typical overpriced Sokos hotel, of course aimed for Finnish clientele. Breakfast menu not international at all. However, not many alternatives in Lapeenranta.
Verified traveller
Stayed 1 night in Sep 2017
Dear Traveler,
thank you for your opinion. Seems like you are not very happy with our service - I am sorry for it.
It is true - we are not international since we are Finnish hotel chain. Anyway - maybe we could do something better for you if you tell directly about your wishes e.g. about breakfast - what you miss?
BR
Katja, hotel manager
The hotel room was little and not very clean, but it was all right. The staff was kind and the breakfast was very good. Lappeenranta was pretty and there were many things to visit.
The best breakfast buffet I have ever had, great location for shops etc and helpful staff, very good experience
Belle
8/10 Good
Leonid Grebennik
28 Aug 2013
Liked: Cleanliness, staff & service, room comfort
I like it
I like it, especially that they equipped the room with boiler, tea and coffee
Leonid Grebennik
8/10 Good
Bubbah
26 Nov 2012
Liked: Staff & service, room comfort
Family friendly
Very friendly and helpful staff! The sink was blocked but we gave them fedback and they were genuinly sorry about that and promised to fix it.
Bubbah
6/10 Okay
Lennardgrou
16 Jun 2012
Ordinary
Cant help saying that the hotel is nothing but ordinary. But that blends in with the city. There is hardly a good reason to go to lappeenranta. And if you do. You might use this hotel as well. Low expectation required. Then it delivers ok value.
Hei Raimo,mukava kuulla, että hotellimme palvelut sujuivat kätevästi. Se on päämäärämmekin aina. Sijainti keskellä kaupunkia on sekin tosi kätevää - kauppakeskuksesta saa melkein mitä vaan, jos kesken vierailun huomaa jotakin omasta matkalaukusta puuttuvan. Tulehan taas vierailulle Lappeeseen!Terveisin Lappeen väki
Response from Rosa, Service Manager, Original Sokos Hotel Lappee on 1 Dec 2023
Hi Ruqia,Thank you for your review. I would like to hear more, what could we do to make your stay better? Now it seems that you are not happy with your visit. If you would like to share your review to us, please send us an email or private message so we can fix the problems. Thank you. :)
Response from Rosa, Original Sokos Hotel Lappee on 1 Dec 2023
Hi Anonymous, Thank you for your review. Welcome back to Lappee whenever needed!
10/10 Excellent
Panu
17 Oct 2023
Panu
Stayed 1 night in Oct 2023
Response from Vastaanotto on 23 Oct 2023
Hei Panu,Kiitos loistavasta palautteestasi!Lämpimästi tervetuloa uudelleen Lappeeseen ja mukavaa loppusyksyä. Ystävällisin terveisin,Original Sokos Hotel Lappeen väki
Ihana juuri remontoitu kerros ja ihanasti sisustettu huone. Loistava aamupala ja vallan ihastuttava henkilökunta. Uimassakin tuli käytyä, oli juuri sopiva. Saunaa ei testattu, mutta uskon myös sen olevan hyvä.
Tänne tulen toistekin!
Lea
Stayed 2 nights in Jul 2023
Response from Tuulia on 24 Jul 2023
Hei,kiitos palautteesta, ihana kuulla että vierailu sujui hyvin :) Tervetuloa uudelleen!
Hieno kokemus. Saimme huonekorotuksen ja ruusut odottivat valmiina rubiinihääpäivämme kunniaksi. Sekä sauna että uinti vetristivät vanhoja luita ja jänteitä. Ja kaiken kruunasi hyvä ja edullinen hinta.
Pentti
Stayed 1 night in Jul 2023
Response from Tuulia on 24 Jul 2023
HeiKiitos palautteesta, ihana kuulla, että viihdyitte :) Tervetuloa uudelleen!
8/10 Good
Mikko
18 Jul 2023
Mikko
Stayed 1 night in Jul 2023
Response from Reception on 27 Jul 2023
Hi Mikko,Thank you for your review! Welcome again! :)Kind regards,RosaService ManagerOriginal Sokos Hotel Lappee