Lobby

Reviews of Lancaster Marriott at Penn Square

3.5 out of 5
Lancaster Marriott at Penn Square
25 South Queen Street, Lancaster, PA

Reviews

8.8

Excellent

Rating 10 - Excellent. 608 out of 1004 reviews" "
Rating 8 - Good. 231 out of 1004 reviews" "
Rating 6 - Okay. 84 out of 1004 reviews" "
Rating 4 - Poor. 53 out of 1004 reviews" "
Rating 2 - Terrible. 28 out of 1004 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Eric

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great stay in a beautiful hotel and the restaurant options were perfect.
Stayed 2 nights in May 2024
Response from Customer Service on 22 May 2024
Eric, thank you for the wonderful feedback! The team at Lancaster Marriott at Penn Square is delighted to hear you enjoyed your stay and found the dining options to be perfect. We're looking forward to welcoming you back soon!Josh NowakGeneral Manager

10/10 Excellent

Josselyne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was beautiful, view was great and staff was very friendly! Room was clean and comfortable.
Stayed 1 night in May 2024
Response from Customer Service on 16 May 2024
Josselyne, thank you for your fantastic feedback. Lancaster Marriott at Penn Square is delighted that you enjoyed the beautiful view and found the room clean and comfortable. Our team members appreciate your kind words about their friendliness. We look forward to welcoming you back!Josh NowakGeneral Manager

10/10 Excellent

Kimberly

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very Clean. The decor was very pleasing. Convenient parking.
Stayed 1 night in May 2024
Response from Customer Service on 14 May 2024
Kimberly, it's delightful to hear that you enjoyed the cleanliness and appealing decor at Lancaster Marriott at Penn Square. We're glad that you found our parking convenient as well. We value your feedback and hope to welcome you back soon for an equally enjoyable experience.Josh NowakGeneral Manager

8/10 Good

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities
I liked the room and staff was very helpful. However if you are attaching your hotel to a venue for recommendations then it should be the expectation that people will check in early. Not the excuse of transparent check in times. You are making money from the bride and grooms recommendations. Your priority shoul be to accommodate the guests attending this wedding.
Stayed 1 night in May 2024
Response from Customer Service on 12 May 2024
Patricia, we're thrilled to hear that you enjoyed your room and found our team members to be helpful during your stay at Lancaster Marriott at Penn Square. We acknowledge your suggestion about accommodating early check-ins, especially for event-related stays. We always aim to meet the diverse needs of our guests and we appreciate this feedback to help enhance future experiences. Thank you for choosing us for your stay and we hope to have the pleasure of serving you again in the future.Josh NowakGeneral Manager

2/10 Terrible

Tyler

Stayed 1 night in May 2024
Response from Customer Service on 27 May 2024
Thank you for sharing your feedback, Tyler.We regret that your experience with us was anything less than ideal as we strive to provide our guests with only the most enjoyable of visits. We hope you'll give us another opportunity to provide you with the high caliber service our guests are accustomed to.Josh NowakGeneral Manager

10/10 Excellent

Ellen

Travelled with family
Liked: Amenities
Clean, great location and staff is excellent
Stayed 1 night in May 2024
Response from Customer Service on 5 May 2024
Ellen, it's wonderful to read your positive feedback about the Lancaster Marriott at Penn Square. It's clear you appreciated the cleanliness of our property, the convenient location, and the excellence shown by our team members. We're so glad your stay was enjoyable and we look forward to welcoming you back in the future!Josh NowakGeneral Manager

10/10 Excellent

Patrickj

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed on the evening of my retirement, very clean, extremely quiet, friendly staff.
Stayed 1 night in May 2024
Response from Customer Service on 5 May 2024
Patrickj, thank you for choosing Lancaster Marriott at Penn Square to mark such a momentous event as your retirement. It's fantastic to hear about your positive experience with our cleanliness, peaceful atmosphere, and congenial team members. We hope to welcome you back on many more occasions in the future.Josh NowakGeneral Manager

10/10 Excellent

Thomas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Many homeless people.
Stayed 1 night in May 2024
Response from Customer Service on 3 May 2024
Thomas, thank you for sharing your experience. At Lancaster Marriott at Penn Square, we strive to maintain a safe and welcoming environment. Please note your concern with the surrounding area is an issue we take seriously and work within our means to address. Rest assured, we're committed to ensuring comfortable stays for all our guests. Thank you for your understanding.Josh NowakGeneral Manager

10/10 Excellent

Wendy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved it!!
Stayed 1 night in Mar 2024
Response from Customer Service on 30 Apr 2024
Wendy, it's fantastic to hear that you had such a wonderful experience at Lancaster Marriott at Penn Square! We look forward to creating more memorable moments the next time you choose to stay with us.Josh NowakGeneral Manager

10/10 Excellent

Daphne

Nice location
Stayed 1 night in Apr 2024
Response from Customer Service on 30 Apr 2024
Daphne, it's delightful to know you appreciated the convenience of Lancaster Marriott at Penn Square's location. We believe it really enhances our guests' experience and we're delighted it contributed positively to your stay. Thank you for choosing us, and we hope to welcome you back soon!Josh NowakGeneral Manager

10/10 Excellent

Joseph

It was a very nice and comfortable place to stay.
Stayed 2 nights in Apr 2024
Response from Customer Service on 28 Apr 2024
Joseph, we're delighted to hear you found your stay at Lancaster Marriott at Penn Square to be very pleasant and comfortable. We strive to create such experiences for our guests and we appreciate you acknowledging our efforts. We look forward to having you with us again in the future.Josh NowakGeneral Manager

10/10 Excellent

Cassandra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel with great service. We were upgraded to a big suite and loved it.
Stayed 2 nights in Apr 2024
Response from Customer Service on 24 Apr 2024
Cassandra, it's wonderful to hear that you appreciated the aesthetics of the Lancaster Marriott at Penn Square and the excellent service provided. It's fantastic to know that the complimentary suite upgrade added to your enjoyment. We can't wait to welcome you back in the future for another splendid stay.Josh NowakGeneral Manager

10/10 Excellent

Andrew, Meriden

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place was great in every aspect.
Stayed 2 nights in Apr 2024
Response from Customer Service on 22 Apr 2024
Andrew, thank you for your lovely feedback. We're delighted to hear you had a fantastic time at Lancaster Marriott at Penn Square. It's heartening to know we achieved our goal in every area for you. We hope to welcome you back in the future.Josh NowakGeneral Manager

10/10 Excellent

Gordon

Stayed 2 nights in Apr 2024
Response from Customer Service on 10 May 2024
Gordon, it's wonderful to receive your positive rating about your stay at Lancaster Marriott at Penn Square. We're thrilled you had a great experience and we hope to welcome you back in the near future. Best regards.Josh NowakGeneral Manager

10/10 Excellent

Kym

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Location and amenities great, bar staff, last night, rude and condescending!
Stayed 1 night in Apr 2024
Response from Customer Service on 19 Apr 2024
Kym, it's delightful to hear that you enjoyed the location and amenities at Lancaster Marriott at Penn Square. We regret any inconvenience encountered at our bar. It's important to us that all our team members provide outstanding service, and we will take action to ensure every guest experience is pleasant. We appreciate your candid feedback and hope to make your next visit a more enjoyable one.Josh NowakGeneral Manager

10/10 Excellent

Edward

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
in town to walk ; Roof bar with Pizzas!
Stayed 2 nights in Dec 2023
Response from Customer Service on 16 Apr 2024
Edward, how wonderful to hear you enjoyed your stay at Lancaster Marriott at Penn Square and made good use of our roof bar and their pizza offerings! We hope to have the pleasure of hosting you again whenever you're back in town. Safe travels!Josh NowakGeneral Manager

4/10 Poor

Donald

Stayed 1 night in Apr 2024
Response from Customer Service on 15 Apr 2024
Donald, it seems your recent experience didn't quite meet expectations. We'd appreciate the opportunity to dive deeper into any potential issues you may have faced during your stay. We truly value your feedback as it helps us to improve. We hope to have the chance to provide you with a more pleasant experience in the future.Josh NowakGeneral Manager

10/10 Excellent

Jacob

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel, had an amazing stay
Stayed 2 nights in Apr 2024
Response from Customer Service on 8 Apr 2024
Jacob, it's delightful to know you enjoyed an excellent experience at Lancaster Marriott at Penn Square. Our team is dedicated to making each guest's stay exceptional. We appreciate your positive feedback and look forward to welcoming you back in the near future.Josh NowakGeneral Manager

10/10 Excellent

Catherine, McGaheysville

Liked: Cleanliness, staff & service, property conditions & facilities
Good place to stay in this area
Stayed 1 night in Apr 2024
Response from Customer Service on 6 Apr 2024
Catherine, thank you for choosing the Lancaster Marriott at Penn Square! It’s wonderful to hear that you had a satisfactory stay with us. We hope to welcome you back soon, whenever you are in the area.Josh NowakGeneral Manager

10/10 Excellent

Anne

Loved the pool.
Stayed 2 nights in Apr 2024
Response from Customer Service on 4 Apr 2024
Anne, it's wonderful to read that you thoroughly enjoyed the pool at Lancaster Marriott at Penn Square! We strive to provide facilities that our guests love, and we're glad to know that we've succeeded on this occasion. We hope to see you again soon.Josh NowakGeneral Manager

10/10 Excellent

CANDIDA, PASSAIC

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel in the center of everything
Stayed 2 nights in Mar 2024
Response from Customer Service on 1 Apr 2024
Candida, thank you for sharing your experience! We're delighted to hear that you appreciated the central location of Lancaster Marriott at Penn Square. It's always our goal to provide a convenient and enjoyable stay for our guests. We hope your travels bring you back soon.Josh NowakGeneral Manager

8/10 Good

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Customer Service on 29 Mar 2024
Matthew, we appreciate you taking time to rate your stay at Lancaster Marriott at Penn Square positively. We gladly embrace feedback and hope to serve you again in the future. We strive to continuously enhance our guests' experiences and your assessment is integral in this process. Thank you for choosing our hotel.Josh NowakGeneral Manager

10/10 Excellent

Erin

Liked: Cleanliness, staff & service, property conditions & facilities
Great location near restaurants and shops.
Stayed 2 nights in Mar 2024
Response from Customer Service on 26 Mar 2024
Erin, we're thrilled to learn you enjoyed the prime location of Lancaster Marriott at Penn Square, surrounded by numerous dining and shopping options. We appreciate your feedback and we can't wait to welcome you back.Josh NowakGeneral Manager

10/10 Excellent

Guadalupe

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Parking, and the walkway to the hotel
Stayed 2 nights in Mar 2024
Response from Customer Service on 18 Mar 2024
Guadalupe, we're glad you appreciated the convenient parking and accessible walkway at the Lancaster Marriott at Penn Square. We strive to make every aspect of your stay comfortable and hassle-free. Looking forward to seeing you again in the future!Josh NowakGeneral Manager

10/10 Excellent

Nerlyne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only issue I had was the East tower elevator was sooo slow other than that everything was good
Stayed 2 nights in Mar 2024
Response from Customer Service on 18 Mar 2024
Nerlyne, it's wonderful to hear that your stay at Lancaster Marriott at Penn Square met your expectations overall. We appreciate your feedback regarding the East tower elevator and assure you it's being looked into to enhance our guests' experiences. Looking forward to welcoming you back soon.Josh NowakGeneral Manager

10/10 Excellent

Amanda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved everything about this hotel!!
Stayed 2 nights in Mar 2024
Response from Customer Service on 18 Mar 2024
Amanda, it's fantastic to hear how much you loved your experience at the Lancaster Marriott at Penn Square! We're honored to have made such a positive impression and we look forward to welcoming you back in the future.Josh NowakGeneral Manager

8/10 Good

Brian

Stayed 1 night in Mar 2024
Response from Customer Service on 6 Apr 2024
Thank you for the 4-star rating, Brian!It's great your time at Lancaster Marriott at Penn Square was so pleasant! We strive for excellence so we look forward to hosting you again soon for an even better experience.Thanks again for the feedback!Josh NowakGeneral Manager

10/10 Excellent

Dawit, Lawrenceville

Stayed 1 night in Jan 2024
Response from Customer Service on 14 Mar 2024
Dawit, thank you for choosing to stay at Lancaster Marriott at Penn Square. It's wonderful to see that our hotel met your expectations and we hope you enjoyed your time with us. Anytime you're back in the area, we'd be more than pleased to welcome you once again.Josh NowakGeneral Manager

10/10 Excellent

Wenlang, Florham Park

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room and convenient location in the center of Lancaster.
Stayed 2 nights in Mar 2024
Response from Customer Service on 11 Mar 2024
Wenlang, thank you for your feedback. We're thrilled to learn at Lancaster Marriott at Penn Square, you appreciated our meticulous housekeeping and the central positioning that offered convenience during your stay. We hope to welcome you back on your next trip to Lancaster.Josh NowakGeneral Manager

6/10 Okay

david

Travelled with family
Liked: Amenities, property conditions & facilities
Disliked: Cleanliness
Place was perfect except for these beetles that were everywhere.
Stayed 1 night in Mar 2024
Response from Customer Service on 11 Mar 2024
David, we appreciate your feedback and are glad to hear you found the hotel to your liking in most aspects. We regret to hear about the presence of unwanted guests during your stay and will notify our team members to look into the matter immediately. Your comfort is our top priority and we aim to offer a problem-free experience for our guests. We hope you'll consider staying with us again in the future.Josh NowakGeneral Manager

10/10 Excellent

Andre

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Customer Service on 3 Mar 2024
Andre, thank you for choosing to stay at Lancaster Marriott at Penn Square. The team is thrilled to see your top rating. A wonderful guest experience is our utmost aim! We hope to serve you again on your next visit.Josh NowakGeneral Manager

6/10 Okay

Gina

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Customer Service on 24 Feb 2024
We appreciate you leaving your feedback with us, Gina.While we're glad you enjoyed your stay, we regret that your visit was anything less than ideal. We look forward to sharing a more enjoyable experience with you soon.Josh NowakGeneral Manager

10/10 Excellent

Jane

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel. Very convenient while attending an event at the conference.
Stayed 1 night in Jan 2024
Response from Customer Service on 22 Feb 2024
Jane, it's wonderful to know that you found the Lancaster Marriott at Penn Square to be a convenient option for your event needs. It makes us happy to deliver a nice, enjoyable experience for our guests. We hope to become your preferred choice for your future visits.Josh NowakGeneral Manager

10/10 Excellent

Gretchen

Liked: Property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Customer Service on 21 Feb 2024
Gretchen, thank you for choosing the Lancaster Marriott at Penn Square. It's great to see that your visit was enjoyable. We appreciate your positive feedback and are looking forward to welcoming you back in the future.Josh NowakGeneral Manager

10/10 Excellent

Eric

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It has been a wonderful stay.
Stayed 1 night in Feb 2024
Response from Customer Service on 19 Feb 2024
Thank you for the fantastic rating, Eric!It's outstanding you had such a wonderful experience at Lancaster Marriott at Penn Square. We care about the satisfaction of our guests. We can't wait to see you again soon!Josh NowakGeneral Manager

8/10 Good

Erika

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Customer Service on 19 Feb 2024
Erika, thank you for taking the time to rate Lancaster Marriott at Penn Square. It seems you overall enjoyed your stay with us. We would love to further improve your experience, so please feel free to share any suggestions or things you would like to see improved. We eagerly await your next visit.Josh NowakGeneral Manager

10/10 Excellent

Sandra

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I travel a lot and desk employee should go to very Marriott and train. He was amazing best check in ever
Stayed 1 night in Feb 2024
Response from Customer Service on 17 Feb 2024
Sandra, it's wonderful to read about your superb check-in experience at the Lancaster Marriott at Penn Square. We're thrilled to hear your recognition of our team member who provided top-notch assistance, and are delighted that this contributed to making your stay exceptional. We appreciate your kind words and look forward to welcoming you back in the future.Josh NowakGeneral Manager

8/10 Good

Tucker

Travelled with partner
Liked: Staff & service
Room was not ready on time had to wait over an hour in the lobby for my room to be cleaned
Stayed 1 night in Dec 2023
Response from Customer Service on 15 Feb 2024
Tucker, it's regrettable to learn that there was a small waiting period during your check-in process. Please know your valuable feedback has been noted and will be shared with our team to help us improve our services. Despite this, we hope that the rest of your stay at Lancaster Marriott at Penn Square was enjoyable and met your expectations. Thank you for your review. We appreciate your understanding and patience.Josh NowakGeneral Manager

10/10 Excellent

corby

Liked: Cleanliness
Stayed 1 night in Feb 2024
Response from Customer Service on 16 Feb 2024
Corby, it's splendid to hear from you. Your phenomenal rating means a lot to us at Lancaster Marriott at Penn Square. We're thrilled you had such a great experience and look forward to making your future stays just as delightful!Josh NowakGeneral Manager

4/10 Poor

Todd

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Customer Service on 13 Feb 2024
Todd, it's disappointing to learn that your stay didn't meet your expectations. We continually strive to improve our guest experiences and your feedback is essential in that process. We hope you will consider giving us another chance in the future.Josh NowakGeneral Manager

10/10 Excellent

Sharlene

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked that it was so conveniently located and also very clean.
Stayed 3 nights in Jan 2024
Response from Customer Service on 10 Feb 2024
Sharlene, we're so pleased that you enjoyed your stay at Lancaster Marriott at Penn Square. It's appealing to know that you admired the convenience of our location and our commitment to cleanliness. We can't wait to provide you with another delightful experience in the future.Josh NowakGeneral Manager

8/10 Good

TL

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient historic district location. Parking garage attached to corridor to lobby. Room was clean and modern. But was not fond of the translucent bathroom barnstyle door for privacy. There was no Ventilation fan in bathroom ( or it didnt work). Perfect location to walk to an evening at the Fulton Theatre, and a block from central market.
Stayed 1 night in Jan 2024
Response from Customer Service on 3 Feb 2024
TL, it's great to hear you appreciated the Lancaster Marriott at Penn Square's ideal location, cleanliness and modern amenities. We're also glad you were able to experience the Fulton Theatre and local market with ease. While we're sorry you had concerns about the bathroom door privacy and ventilation, we appreciate this feedback and will ensure our team members are aware. We hope to see you again soon.Josh NowakGeneral Manager

10/10 Excellent

Michelle

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Customer Service on 1 Feb 2024
Michelle, thank you for your top rating of Lancaster Marriott at Penn Square. It truly makes our day when we can delight our guests. We hope to welcome you back again soon. Safe travels!Josh NowakGeneral Manager

6/10 Okay

Ron

Travelled with partner
Liked: Cleanliness
Disliked: Amenities
Property was extremely noisy.
Stayed 2 nights in Jan 2024
Response from Customer Service on 30 Jan 2024
Ron, we regret to hear about the noise disturbances during your stay. Please know we strive to ensure a peaceful and tranquil environment for our guests. We are already noting your feedback and assure you that steps will be taken to minimize such disturbances in future. We hope for another chance to serve you better.Josh NowakGeneral Manager

6/10 Okay

Todd

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Customer Service on 29 Jan 2024
We appreciate the feedback, Todd.We're disappointed your time with us was anything less than perfect. We look forward to sharing a more positive experience with you soon.Josh NowakGeneral Manager

8/10 Good

ashton

Travelled with family
Liked: Amenities
Great hotel, great room, and great staff. They’re for a cheerleading competition that was at the convention center. Wasn’t ideal to wait for one elevator to work on the east tower. Which made the line long up and down the elevator (with carrying luggage). Overall, I would recommend the hotel.
Stayed 1 night in Jan 2024
Response from Customer Service on 28 Jan 2024
Ashton, thank you for sharing your experience at Lancaster Marriott at Penn Square and recommending us. We are thrilled to hear that you appreciated the quality of our accommodations and our dedicated team members. We also note your comments concerning the East Tower elevator, and will continue to enhance our service to provide smooth access to all areas of our hotel. We look forward to welcoming you back for another outstanding experience.Josh NowakGeneral Manager

8/10 Good

Hila

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024
Response from Customer Service on 27 Jan 2024
Hila, thank you for your stay at Lancaster Marriott at Penn Square and taking the time to rate us. We're delighted to see that your experience was pleasant and we appreciate your feedback. We hope to serve you again on your next visit.Josh NowakGeneral Manager

8/10 Good

Tracie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quick visit
The hotel was spotless and room very welcoming. Disappointed with so many charges that the hotel had. Parking, WIFi etc. Lacking in breakfast options. Very disappointing 18.00 buffet. I have had better complimentary at other hotels. Not sure if I will return
Stayed 1 night in Jan 2024
Response from Customer Service on 22 Jan 2024
Tracie, it's wonderful to hear that you found the Lancaster Marriott at Penn Square immaculate and our rooms inviting. It seems there were some concerns about additional costs and breakfast choices. Your feedback is significantly acknowledged as we strive to improve these elements for a better guest experience. Your insight on the buffet is also taken on board as we keenly review our dining options. It is in our best interest to witness you coming back and enjoying a more satisfying stay.Josh NowakGeneral Manager

10/10 Excellent

Wendy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful fuse out of floor to ceiling windows. Great bistro, and bakery nearby.
Stayed 1 night in Jan 2024
Response from Customer Service on 26 Jan 2024
Wendy, it's delightful to hear that you enjoyed the sweeping vistas from your room at the Lancaster Marriott at Penn Square. We're thrilled that our on-site dining options and the proximity to a local bakery added to your satisfying experience. We eagerly look forward to your return.Josh NowakGeneral Manager

10/10 Excellent

Bernadette

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice historical property. Comfortable bed. Clean room.
Stayed 1 night in Jan 2024
Response from Customer Service on 19 Jan 2024
Bernadette, thank you for your wonderful feedback. It's fantastic to hear that you enjoyed your stay at Lancaster Marriott at Penn Square. Your compliments on our historic charm, utterly cozy beds, and pristine accommodations are greatly appreciated. We can't wait to have you back for another pleasant stay.Josh NowakGeneral Manager