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Reviews of Jerusalem Hotel Lalibela

3 out of 5
Jerusalem Hotel Lalibela
Kebele Roha, Lalibela, Amhara

Reviews

7.6

Good

Rating 10 - Excellent. 4 out of 24 reviews" "
Rating 8 - Good. 15 out of 24 reviews" "
Rating 6 - Okay. 2 out of 24 reviews" "
Rating 4 - Poor. 2 out of 24 reviews" "
Rating 2 - Terrible. 1 out of 24 reviews" "

7.6/10

Cleanliness

8.0/10

Staff & service

7.0/10

Amenities

6.8/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

2/10 Terrible

Francis

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The worst ever! DON’T BOOK THERE!
This was the very worst I have experienced in a long time. Called Hotels.com to get out of that garbage hotel … waiting 30’ and disconnected, then over 60’ to hear that since it was paid, it could not be refunded. I left after one night of fighting with mosquitoes for hours, in a bedroom that was abject, and an owner/manager that was most unresponsive. You, Hotels.com, have a responsibility to corrrctly inform your customers. You should be ashamed to recommend such a place!
Stayed 2 nights in May 2021
Response from Reservation manager on 1 Jun 2021
Dear our loyal guest! We are very sorry for the inconvenience of our guest. But the guest was un usual, even he didn't return the room key. However we will try all our best for the next clients. Best wishes Desiye

10/10 Excellent

Frank

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place to stay for a couple of days.
The location was great--near the town center and the churches. The hotel is a bit rustic, could use some tlc, but clean. We were never sure when the hotel restaurant was going to be open. Would stay there again.
Stayed 2 nights in Feb 2020
Response from Desiye M. on 9 Mar 2020
Dear our esteemed guest., Thank you so much for staying with us and for your wonderful review. We hope to see you again and give you our friendly welcoming. Best regards THE RESERVATION TEAM

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
Hotel offers exceptional view over the mountains west of Lalibela and invites to watch the sunset. The staff is very friendly, kind and always eager to help with guides, tours and transportation. A garden with a lot of shade makes sitting outside pleasant. The restaurant offers free breakfast, lunch and dinner. Ethiopian and western meals are freshly made out of locally sourced ingredients. For travelers seeking a lot of comfort the budget room is not a good option.
Stayed 2 nights in Dec 2019
Response from Desiye on 29 Dec 2019
Dear our esteemed guest., Thank you so much for staying with us and for your wonderful review. We hope to see you again and give you our friendly welcoming. Best regards THE RESERVATION TEAM

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2019
Response from Desu on 30 Mar 2019
Dear our client Thank you very much.please come again. Regard Reservation Team

8/10 Good

Edgard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A hidden treasure
Lalibela is small yet full of things to do. Jerusalem Hotel provided all the comfort, cleaniness and location I needed for our stayed in Lalibela. Breakfast is fantastic as they provided lots of varieties to choose from. The service staff goes beyond expectation to give a great customer service. I came to Lalibela for 2 nights but we ended staying an extra night and Jerusalem hotel was more than happy to acomodates us.
Stayed 2 nights in Nov 2018

6/10 Okay

jersey mango, jersey city, nj

Liked: Staff & service
No qualms. Wi-Fi worked.
I thought the hotel was sort of pricey for what I got, but that's the story with most of Ethiopia I found. The staff was very friendly and professional. There was no TV in the room, but I had my tablet so I could stream my cable TV from the US to my tablet.

8/10 Good

Verified traveller

Liked: Staff & service

8/10 Good

Barry, Melbourne VIC, Australia

Liked: Cleanliness, staff & service, property conditions & facilities
Close to Churches
Servicable and clean hotel (at a 4 level) enhanced by helpful English-speaking staff. Food poor, but it is Ethiopia.

8/10 Good

Craig, Sydney

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good
It was very quite while I was there but I had a very pleasant experience

8/10 Good

Daniel, Copenhagen

Liked: Cleanliness, staff & service
We were happy to stay at Jerusalem Hotel. The room was big and clean (Ethiopian standards taken into consideration). Food was simple but fine. It is located close to the city and churches. Mosquito netting would have been nice as we had to sleep in a cave of sheets to be able to sleep. I recommend looking at the Turkuy Hotel next door that looks very nice as well. Conclusion: Good value hotel.

8/10 Good

Sue

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location for sights
A very friendly and helpful staff, who helped to organise trips to see places. The rooms were big and clean, with spectacular views at sunset. The food was ok, though not exceptional. Good place to stay.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Good hotel
Decent hotel for the area. Very nice environ- it's nice to step out of the crowded atmosphere of the city to a pleasant courtyard with outside seats. Management makes an effort to meet needs. Note: 1. there is a charge for hotel transfer to and from airport. 2. At present (Feb 2013) the internet access is for Microsoft systems only via a mobile modem the hotel will loan you. 3. Breakfast was not buffet as advertised, but was included and consisted of a nice menu with both set items and choices.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great food! Amazing service.!

8/10 Good

Fabiana and Mauro, Rome (Italy)

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing Sunset
From our window and terrace we saw wonderful sunset every day; restaurant and bar always open from early morning to night with also beer, imported wine and spirits; good breakfast with multiple choises.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great.
I had a great stay at Jerusalem hotel. The staff is very friendly and helpful. Great views from the balcony, and a lot of birds in the garden. 15 minutes walking to the churches. I would stay again.
Stayed 3 nights in Feb 2020
Response from Desiye M. on 12 Feb 2020
Dear our esteemed guest., Thank you so much for staying with us and for your wonderful review. We hope to see you again and give you our friendly welcoming. Best regards THE RESERVATION TEAM

8/10 Good

KYUNGRYANG

Travelled with family
Stayed 2 nights in Dec 2019
Response from Desiye M. on 12 Feb 2020
Dear our esteemed guest., Thank you so much for staying with us and for your wonderful review. We hope to see you again and give you our friendly welcoming. Best regards THE RESERVATION TEAM

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
wifiが使えなかった（街全体で使えなかった？）のは残念でしたが、その他はスタッフの人も気さくに話しかけてくれて良いホテルでした。 移動してきた車に忘れ物をしてしまったのですが、ホテルの人がドライバーに電話してくれて無事手元に戻ってきました。 ありがとうございました！
Stayed 2 nights in Dec 2019
Response from Desiye M. on 12 Feb 2020
Dear our esteemed guest., Thank you so much for staying with us and for your wonderful review. We hope to see you again and give you our friendly welcoming. Best regards THE RESERVATION TEAM

8/10 Good

Leandro Javier, Argentina

Liked: Property conditions & facilities
Stayed 1 night in Nov 2019
Response from Desiye Melku on 27 Nov 2019
Dear our esteemed guest., Thank you so much for staying with us and for your wonderful review. We hope to see you again and give you our friendly welcoming. Best regards THE RESERVATION TEAM

8/10 Good

take, 東京

Liked: Staff & service, room comfort
景色がよく、居心地もよいホテル！
11教会からも近く、また、私が泊まったのは角部屋（３０１）だったので、景色がすごくよかったです！ 部屋は清潔で、居心地がよかったです。 11教会の観光は、一応1日コースになっているものの、ガイドを雇って観光しても、午後の15時には見終わってしまいます。 よって、ラリベラでの滞在は、観光が終わった後の滞在も重要です。 このホテルは、昼間もずっとレストランが開いていますので、気さくなスタッフとともにすごすのもよいでしょう

4/10 Poor

Emilio, Madrid

Disliked: Property conditions & facilities
Pesima relación calidad precio
Hotel aceptable pero pesima relación calidad precio,el mas caro de todo el viaje, superando a hoteles de lujo de addis abeba

8/10 Good

Verified traveller

Liked: Room comfort
Disliked: Cleanliness, staff & service
Geräumige Zimmer, aber völligunzureichend möbliert
Allen Zimmern fehlten die in jedem Hotel üblichen Schränke mit Ablagefächern sowie ein kleiner Schreibtisch. Der große Balkon war ebenfalls ohne Stuhl und Tisch - schade, dass man diesen nicht nutzen konnte. Noch nie hat man so ein kahles, unausgestattetes Hotelzimmer behausen müssen.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sehr empfehlenswertes Hotel mit viel Komfort!
Tolle Ausstattung des Hotels für Landesstandards; heißes Wasser und modernes Badezimmer; großartiger Ausblick über das äthiopische Hochland; ca. 12 Minuten zu Fuss zu den Kirchen in Lalibela; Shuttle-Service zum Flughafen um 70 Birr (ca.3 €) funktioniert hervorragend.

4/10 Poor

Geri, Luzern

Liked: Staff & service
Disliked: Property conditions & facilities
Der Hauptkomplex des Hotels war im Umbau begriffen
Die Angestellten des Hotels waren sehr nett. Leider standen nur wenige Zimmer, welche nicht den sonstigen Qualitaetskriterien entsprachen, zur Verfuegung. Es waren Renovationsarbeiten im Gange, welche noch nicht abgeschlossen waren, und somit die grossen und schoeneren Zimmer nicht zur Verfuegung standen.

6/10 Okay

旅人　T．A．, 東京

眺望良し
・ラリベラ…上の街と下の村＝下の村の方が環境良 　当HOTEL→下の村 ・Xマスシーズン→価格バカ高 ・食事今イチ ・部屋からの眺望良い ・空港から迎え有り（無料） 　送り（「なぜか有料７０ブル）