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"Staff was fantastic!! "

"The room was very clean, and the staff were amazing, starting with the security officer outside. He greeted us on arrival and offered to take our suitcases inside. Three areas of improvement include a larger lobby, adding a bar for those who wish to relax with a drink, and providing parking for the guests."

"Great "

"Staff were exceptional 👌 Ambience great Room spacious clean and modern Royal breakfast❤️ we will definately come back Thank you Sovereign hotel 🏨 "

"Room is clean, staff is helpful and friendly. Though the description says the room I booked had a view of the lake. There is no lake in the vicinity, there’s a building. The restaurant however was my issue, I was billed differently despite the menu showing a different price then was forced to pay because only the director could fix the issue. Not happy"

"The room is neglected "

"Very strategically located in a prime location within the City of Kisumu, the hotel is convenient in terms of proximity to banks, shopping malls, airport, coaches, hospitals and key Government and corporate installations. Very ideal for both corporate and leisure travelers. The Team at Sarova Imperial are quire professional, first great impression has to be Godwill and the exceptional Mercy at the Hotel's Main Reception and the Waiting Team at Florence Restaurant were absolutely amazing! The Hotel boasts of a number of fully appointed conference rooms ideal for various sizes. The hotel rooms are quite spacious, clean and comfortable, the AC could be increased slightly 22 is still quite warm for the humid environment and occasionally gets uncomfortable. Overall, very highly rated at 9/10 on attention to detail, excellent food quality and dining variety, kudos to the chefs!!! and very welcoming and professional staff. Would be great to add at least water for half board meal plan. Thanks for being my go to choice whenever I am in Kisumu. Machiegni!"

"The property is good and in a quiet place. However this is the second time I am booking through Expedia and ending up in an argument with the managers of the hotel. You reach the hotel and find it sold out so they have to find you alternative accomodation, the rates are disputed and the alternative quote is always more than double that listed online. This time, I was not even able to extend my stay because they totally refused to recognize the Expedia rate. Instead of the Kshs. 5500 listed on the site, they insisted on 12,000 and we had to find accommodation elsewhere. Needless to say, I will never go back there again if I had a choice."